T Mobile US : Mobile Responds o California Wildfires
November 09, 2018 at 06:24 pm EST
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We are closely monitoring the destructive Camp, Woolsey, and Hill wildfires in Northern and Southern California. Our thoughts are with the thousands of people who have been affected.
T-Mobile is tracking the situation, including any impacts on our network, and actively evaluating the ways we can best assist our customers and employees.
Customer Updates (as of 11/9/18):
Starting Friday, November 9, we are offering free calls/text/data to T-Mobile, and Magenta prepaid customers in affected areas who are not already on an unlimited plan. (Pay as you Go and postpaid plans that do not include data will receive free talk/text only). For Metro by T-Mobile customers, we are not suspending accounts for non-payment starting Nov 10th for the customers in the affected areas.
We are also suspending collections for impacted customers. For questions about your account or service, visit www.my.t-mobile.com or call 611 from your T-Mobile handset.
Community Support Updates (as of 11/9/18):
We are sending chargers, loaner devices with service, and other supplies like water and masks to impacted areas. We will mobilize other relief support as needed.
Network updates (as of 11/9/18): We are seeing minimal network damage so far, but are watching the fires closely as they spread. We are on standby to assess damage and make any necessary repairs as soon as it is safe to do so. We will work to ensure that any disruptions are quickly addressed.
For the latest local information on the wildfires
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Disclaimer
T-Mobile US Inc. published this content on 09 November 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 09 November 2018 23:23:02 UTC
T-Mobile US, Inc. specializes in mobile telecommunication services. Sales break down by activity as follows:
- mobile telecommunication services (80.5%): mobile telephone service, long-distance telephone service, data transmission, Internet access, directory services, etc. serving 119.7 million subscribers at the end of 2023;
- equipment sales (18%): primarily handsets and accessories;
- other (1.5%).
Products and services are marketed through a network of approximately 3,400 retail stores under the T-Mobile and Metro by T-Mobile names, and via Internet.
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