Press Release: Good grades for PŸUR at the hotline-test of connect

02.08.2019 / 10:12
The issuer is solely responsible for the content of this announcement.

PRESS RELEASE

Competent support and short waiting time

Good grades for PŸUR at the hotline-test of connect

Berlin, 2 August 2019. At the hotline-test of the German specialist journal connect, the hotline of PŸUR has achieved the overall score 'good', with reachability and politeness scoring 'very good'. For Tele Columbus AG, the good grade is a further confirmation of its strategy to focus the brand PŸUR consequently on customer friendliness and service.

The test published today in edition 9/2019 of the German specialist journal connect has determined an average waiting time of 2:23 minutes, scoring 'good'. Whereas PŸUR failed to reach its self-defined goal of becoming one of the best-graded brands in the previous year, the initiatives translating into excellent customer service are now bearing fruit: In terms of waiting time, PŸUR now lags the best rated brand by only six seconds, scoring way better than other cable operators.

'We are particulary pleased with the good result our call-center agents have achieved when evaluating the quality and politeness of the statements made', says Roland Schleicher, COO of Tele Columbus AG. 'Ensuring a high service quality on our telephony- and digital service platforms is one of the fundamental pillars of our strategy, alongside the expansion of our fibre-based network. The test-result is just another evidence that we are steadily making progress in reaching our ambitious goals.'

About us

Tele Columbus AG is one of Germany's leading fibre network operators which reaches more than 3 million homes. Via its brand PŸUR, the Company, offers high-speed internet including telephony and more than 250 TV channels. All of this via a digital entertainment platform that combines linear TV with video on demand entertainment. To its housing association partners the Tele Columbus Group offers tailored models of cooperation and state-of-the-art services such as telemetric and tenant portals. As a full-service partner for municipalities and regional utilities, the Company is actively supporting the fibre-based infrastructure and broadband internet expansion in Germany. For its business customers the Group offers carrier services and corporate solutions on its proprietary fibre network. Besides its headquarter in Berlin, the Company has locations in Hamburg, Leipzig, Ratingen and Unterföhring/Munich. Since January 2015, Tele Columbus AG is listed on the regulated market (Prime Standard) of the Frankfurt Stock exchange.

Disclaimer

This release may contain forward-looking statements. These statements reflect the Company's current knowledge and expectations and projections about future events. By their nature, forward-looking statements involve a number of risks, uncertainties, assumptions and other factors that could cause actual results or events to differ materially from those expressed or implied by the forward-looking statements. Such risks, uncertainties and assumptions may cause our actual results, performance or achievements to differ materially from those expressed or implied by such forward-looking statements. In light of these risks and uncertainties, the forward-looking events and circumstances discussed in this release may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Accordingly, investors are cautioned not to place undue reliance on the forward-looking statements, which speak only as of the date of this document.

This release contains references to certain non-GAAP financial measures, such as Normalized EBITDA and Capex, and operating measures, such as RGUs, ARPU, and Unique Subscribers calculations. These non-GAAP financial and operating measures should not be viewed in isolation as alternatives to measures of the Company's financial condition, results of operations or cash flows as presented in accordance with IFRS. The non-GAAP financial and operating measures used by the Company may differ from, and not be comparable to, similarly titled measures used by other companies.

All information contained in this release has been carefully prepared. However, no reliance may be placed for any purposes whatsoever on the information contained in this document or on its completeness. No representation or warranty, express or implied, is given by or on behalf of the Company or any of its directors, officers or employees or any other person as to the accuracy or completeness of the information or opinions contained in this document and no liability whatsoever is accepted by the Company or any of its directors, officers or employees nor any other person for any loss howsoever arising, directly or indirectly, from any use of such information or opinions or otherwise arising in connection therewith. The Company does not undertake any obligation to update or revise any information contained in this release, including forward-looking statements, whether as a result of new information, future events or otherwise.

Contact:

Leonhard Bayer
Senior Director Investor Relations
Phone [phone]
[e-mail]
www.telecolumbus.com

Silke Bernhardt
Director Corporate Communications
Phone [phone]
[e-mail]
www.telecolumbus.com

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