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MarketScreener Homepage  >  Equities  >  Bolsa de Madrid  >  Telefonica    TEF   ES0178430E18

TELEFONICA

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Ericsson sorry for software glitch that hits mobile services in UK and Japan

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12/06/2018 | 01:09pm EDT
A sign hangs outside an O2 mobile phone shop in central London

LONDON/STOCKHOLM (Reuters) - Sweden's Ericsson apologised and said it was working hard to fix a software glitch that was responsible for millions of smartphone users in Britain, Japan and other countries losing internet access on Thursday.

O2, Britain's second biggest network, and Japan's Softbank, both Ericsson customers, reported outages on their 4G networks earlier on Thursday.

The mobile network equipment maker confirmed that a problem with its software was to blame for the disruption which hit the two operators as well as others in multiple markets.

Ericsson's President and Chief Executive Borje Ekholm said: "The faulty software that has caused these issues is being decommissioned and we apologise not only to our customers but also to their customers.

"We work hard to ensure that our customers can limit the impact and restore their services as soon as possible."

SoftBank said earlier the outages stemmed from problems at exchanges for its high-speed wireless LTE network - known as 4G.

The Japanese company, which plans to list its domestic unit in a $21 billion IPO later this month, said the problem was resolved after four and a half hours by reverting to an older version of Ericsson's software.

It said it had been told by Ericsson that operators in 11 countries were affected by the glitch.

Ericsson said an initial analysis indicated that expired certificates in the software versions installed with the affected customers were to blame.

It said most of the affected customers' network services have been successfully restored during the course of the day, and it was working closely with the remaining customers still experiencing issues.

O2, which is owned by Spain's Telefonica, said customers of Tesco Mobile, Sky Mobile and GiffGaff, which all use its network, were affected by the outage.

O2 chief executive Mark Evans said his teams were working hard with Ericsson to find a swift solution.

Users of O2 services, who were unable to access the internet or apps that require an internet connection, found their way on to social media to complain about the outage, which also knocked out London bus live information displays.

Ericsson was once the world's biggest supplier of mobile communications gear but has been overtaken by China's Huawei Technologies [HWT.UL] and Finland's Nokia.

It has staked its recovery on demand for next-generation 5G equipment and could be well placed to benefit from current turmoil surrounding market leader Huawei amid U.S., Chinese tensions which came under the spotlight on Thursday.

Huawei executive Meng Wanzhou, the daughter of the Chinese company's founder and CEO, was arrested in Canada on Wednesday, at the behest of U.S. authorities investigating alleged violations of U.S. trade sanctions, according to a source.

The United States had already taken steps to block the company's equipment from mobile networks over security concerns, and Australia and New Zealand have barred the supplier from new 5G networks for the same reason.

(Reporting by Paul Sandle in London, Sam Nussey in Tokyo, Shashwat Awasthi in Bengaluru and Olof Swahnberg in Stockholm; Editing by Keith Weir and Elaine Hardcastle)

By Paul Sandle

Stocks mentioned in the article
ChangeLast1st jan.
ERICSSON AB 3.71% 96.74 Delayed Quote.19.71%
SOFTBANK GROUP CORP -0.47% 10655 End-of-day quote.52.11%
TELEFONICA 0.36% 7.228 End-of-day quote.-1.87%
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Financials (€)
Sales 2019 48 691 M
EBIT 2019 6 956 M
Net income 2019 3 758 M
Debt 2019 42 676 M
Yield 2019 5,60%
P/E ratio 2019 9,98
P/E ratio 2020 9,51
EV / Sales 2019 1,64x
EV / Sales 2020 1,61x
Capitalization 37 264 M
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Mean consensus OUTPERFORM
Number of Analysts 30
Average target price 8,87 €
Spread / Average Target 24%
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NameTitle
José María Álvarez-Pallete López Executive Chairman & Chief Executive Officer
Ángel Vilá Boix Chief Operating Officer & Director
Laura Abasolo García de Baquedano Chief Financial & Control Officer
Alejandro Ramos Chief Information Security Officer
Isidro Fainé Casas Vice Chairman
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