Vocus : Sustainability Report 2019

SUSTAINABILITY REPORT

2019

VOCUS GROUP

Sustainability Report 2019

ABOUT THIS REPORT

This is the fourth annual sustainability report prepared for Vocus Group Limited ("Vocus"), reviewing our performance from 1 July 2018 to 30 June 2019. This report has been prepared in accordance with the GRI Standards: Core option. We have not sought external assurance over this report. This and our previous reports can be found online via https://vocusgroup.com.au/sustainability/ sustainability-report/. We welcome feedback on the report, which may be sent to [e-mail].

CONTENTS

IFC About this Report

1. Chair & CEO Letter
2. About Vocus

1. Priorities and Achievements

1. How we create value

1. Stakeholder Engagement

1. Ethics, Integrity and Governance
2. Environment

1. Social Sustainability - Team

18 Social Sustainability - Product Responsibility

20 Community

23 Management Approach: Identified Material Aspects and Boundaries

24 Appendix: Required disclosures for reports prepared using the core approach to the GRI Standards

Above: One of our Solar Generation Plants, powering part of our regional network

CHAIR & CEO LETTER

DEAR SHAREHOLDERS,

On behalf of the Board and our Team, we are pleased to present to you our fourth annual Sustainability Report.

We are presenting to you following a year of foundational change, growth and development as we completed the first year of our strategy to deliver sustainable, long-term growth.

Resetting the company culture and the improvement of our cultural leadership was a key priority in FY19. Comprehensive changes were made to our leadership team and significant capability gaps have been filled which, as we said last year, is key to the success of the business.

The year saw the introduction of a new set of Team Values, which are both a product of how our team operates and a guide to align the team towards a common goal. A series of workshops with our team members were held over a period of 6 months to begin to build "One Team" and embed our values:

• One Team
• Our People Are the Difference
• Disruptive Thinking Every Day
• Crazy About Customers

Over the course of the year, we conducted our first internal Sustainability Survey, which had an excellent response rate and confirmed the informal feedback from our team on their Sustainability Priorities:

• Our Environment;
• Our Workplace; and,
• Our Customers

The fact that our Team placed Our Customers as a top priority demonstrates the authenticity of our Crazy About Customers value. This is further reflected in the excellent results we have had from the improvements made in customer experience throughout the year, as detailed in this report. We are committed to continuing to make improvements to our service, products and customer experiences with greater customer satisfaction as our goal.

We have heard and take seriously the voices of our Customers, team members and investors in regards to the importance of our Sustainability activity. We have delivered in all key areas outlined in this report and in our governance in this area. We look forward to delivering even greater improvements

in our next report.

As always, our team has been at the core of our activity, driving these results. We sincerely thank each team member for their contribution in FY19.

We invite you to review our sustainability activity and welcome your feedback via [e-mail].

Bob Mansfield

Non-Executive Chairman

Kevin Russell

Group Managing Director & CEO

01 

ABOUT VOCUS

THERE HAVE BEEN NO SIGNIFICANT

CHANGES TO OUR ORGANISATIONHONG KONG OR ITS SUPPLY CHAIN DURING FY19.

SINGAPORE

We are proud to have built a world class telecommunications infrastructure platform across Australia, New Zealand and to Asia to support the rapid growth in demand for increasingly resilient, secure and reliable network connectivity. Our specialist fibre network connects Australian capital mainland cities with Asia and Auckland, stretching across the Tasman and connecting north and south islands of New Zealand, and to the United States, Singapore, Indonesia and Hong Kong.

We are Australia's fourth largest telecommunications provider and New Zealand's third largest by revenues. Vocus is listed on the Australian Securities Exchange under the symbol VOC and is headquartered

in Melbourne.

Our electricity for supply to customers is sourced from the grid via the Australian Electricity Market Operator, and our gas for supply to customers is purchased from upstream suppliers; we do not own any generation or distribution assets.

OVER 9,500km of metropolitan and regional fibre IN ALL

MAJOR CENTRES

20 owned Data Centres

ACROSS AUSTRALIA

AND NEW ZEALAND

More than 2,000 team members

IN AUSTRALIA AND NEW ZEALAND

More than 1,500 team members in the Philippines, EMPLOYED

THROUGH A BUSINESS

PROCESS OUTSOURCING

PARTNER

JAKARTA

CHRISTMAS

ISLAND

ASC	PORT HEDLAND

GERALDTON

PERTH

The following table provides an overview of the highlights of our FY19 performance. Further details of our financial position and performance are included in our FY19 Annual Report at https://www.vocus.com.au

VOCUS NETWORK RBBP FIBRE 3RD PARTY

VOCUS OPERATES ACROSS ALL STATES AND TERRITORIES OF AUSTRALIA AND ACROSS THE NORTH AND SOUTH ISLANDS OF NEW ZEALAND.

OUR PRIMARY GO-TO-MARKET BRANDS AND SERVICES

02

5,500+	Connectivity	4,200 km OF	15,020 km OF
ON-NET BUILDINGS	TO 17 MAJOR	INTER-CAPITAL NETWORK	INTER-CAPITAL
	SPORTS STADIUMS	IN New Zealand	NETWORK IN
			Australia

	SAN JOSE
HAWAII	USA
LOS ANGELES

DARWIN

TOWNSVILLE

ALICE SPRINGS

WHANGAREI AUCKLAND

	BRISBANE		TAURANGA
	HAMILTON
		NEW PLYMOUTH
		PALMERSTON NTH	NAPIER
	NEWCASTLE
	SYDNEY	NELSON
ADELAIDE	CANBERRA		WELLINGTON
	MELBOURNE	CHRISTCHURCH
	HOBART	DUNEDIN

Mass Market	Enterprise & Wholesale

AUSTRALIAN

BRANDS

NEW ZEALAND

BRANDS

03