You should read the following discussion of our financial condition and results
of operations in conjunction with the condensed consolidated financial
statements and notes thereto included elsewhere in this report.
Overview
Workday provides financial management, human capital management, planning, and
analytics applications designed for the world's largest companies, educational
institutions, and government agencies. We offer innovative and adaptable
technology focused on the consumer internet experience and cloud delivery model.
Our applications are designed for global enterprises to manage complex and
dynamic operating environments. We provide our customers with highly adaptable,
accessible, and reliable applications to manage critical business functions that
enable them to optimize their financial and human capital resources.
We were founded in 2005 to deliver cloud applications to global enterprises. Our
applications are designed around the way people work today-in an environment
that is global, collaborative, fast-paced, and mobile. Our cycle of frequent
updates has facilitated rapid innovation and the introduction of new
applications throughout our history. We began offering our HCM application in
2006 and our Financial Management application in 2007. Since then we have
continued to invest in innovation and have consistently introduced new services
to our customers.
We offer Workday applications to our customers on an enterprise-wide
subscription basis, typically with contract terms of three years or longer and
with subscription fees largely based on the size of the customer's workforce. We
generally recognize revenues from subscription fees ratably over the term of the
contract. We currently derive a substantial majority of our subscription
services revenues from subscriptions to our HCM application. We market our
applications primarily through our direct sales force.
Our diverse customer base includes medium-sized and large, global companies, as
well as smaller organizations that primarily use our planning product. We have
achieved significant growth in a relatively short period of time with a
substantial amount of our growth coming from new customers. Our current
financial focus is on growing our revenues and expanding our customer base.
While we are incurring losses today, we strive to invest in a disciplined manner
across all of our functional areas to sustain continued near-term revenue growth
and support our long-term initiatives. Our operating expenses have increased
significantly in absolute dollars in recent periods, primarily due to the
significant growth of our employee population. We had approximately 11,800 and
10,200 employees as of October 31, 2019, and 2018, respectively.
We intend to continue investing for long-term growth. We have invested, and
expect to continue to invest, heavily in our product development efforts to
deliver additional compelling applications and to address customers' evolving
needs. In addition, we plan to continue to expand our ability to sell our
applications globally, particularly in Europe and Asia, by investing in product
development and customer support to address the business needs of local markets,
increasing our sales and marketing organizations, acquiring, building and/or
leasing additional office space, and expanding our ecosystem of service partners
to support local deployments. We expect to make further significant investments
in our data center capacity as we plan for future growth. We are also investing
in personnel to service our growing customer base.

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We also regularly evaluate acquisitions or investment opportunities in
complementary businesses, joint ventures, and intellectual property rights in an
effort to expand our product and service offerings. We expect to continue to
make such acquisitions and investments in the future, and we plan to reinvest a
significant portion of our incremental revenue in future periods to grow our
business and continue our leadership role in the industry. While we remain
focused on improving operating margins, these acquisitions and investments will
increase our costs on an absolute basis in the near-term. Many of these
investments will occur in advance of experiencing any direct benefit from them
and could make it difficult to determine if we are allocating our resources
efficiently. We expect our product development, sales and marketing, and general
and administrative expenses as a percentage of total revenues to decrease over
time as we grow our revenues, and we anticipate that we will gain economies of
scale by increasing our customer base without direct incremental development
costs and by utilizing more of the capacity of our data centers.
Since inception, we have also invested heavily in our professional services
organization to help ensure that customers successfully deploy and adopt our
applications. Additionally, we continue to expand our professional service
partner ecosystem to further support our customers. We believe our investment in
professional services, as well as partners building consulting practices around
Workday, will drive additional customer subscriptions and continued growth in
revenues. Due to our ability to leverage the expanding partner ecosystem, we
expect that the rate of professional services revenue growth will decline over
time and continue to be lower than subscription services revenue growth.
Components of Results of Operations
Revenues
We primarily derive our revenues from subscription services and professional
services. Subscription services revenues primarily consist of fees that give our
customers access to our cloud applications, which include related customer
support. Professional services fees include deployment services, optimization
services, and training.
Subscription services revenues accounted for 85% of our total revenues during
the three and nine months ended October 31, 2019, and represented 96% of our
total unearned revenue as of October 31, 2019. Subscription services revenues
are driven primarily by the number of customers, the number of workers at each
customer, the specific applications subscribed to by each customer, and the
price of our applications.
The mix of the applications to which a customer subscribes can affect our
financial performance due to price differentials in our applications. Pricing
for our applications varies based on many factors, including the complexity and
maturity of the application and its acceptance in the marketplace. New products
or services offerings by competitors in the future could also impact the mix and
pricing of our offerings.
Subscription services revenues are recognized over time as they are delivered
and consumed concurrently over the contractual term, beginning on the date our
service is made available to the customer. Our subscription contracts typically
have a term of three years or longer and are generally non-cancelable. We
generally invoice our customers annually in advance. Amounts that have been
invoiced are initially recorded as unearned revenue.
Our consulting engagements are billed on a time and materials or fixed fee
basis, and revenues are typically recognized over time as the services are
performed. In some cases, we supplement our consulting teams by subcontracting
resources from our service partners and deploying them on customer engagements.
As our professional services organization and the Workday-related consulting
practices of our partner firms continue to develop, we expect the partners to
increasingly contract directly with our subscription customers. As a result of
this trend, and the increase of our subscription services revenues, we expect
professional services revenues as a percentage of total revenues to decline over
time.
Costs and Expenses
Costs of subscription services revenues. Costs of subscription services revenues
consist primarily of employee-related expenses related to hosting our
applications and providing customer support, the costs of data center capacity,
and depreciation of computer equipment and software.
Costs of professional services revenues. Costs of professional services revenues
consist primarily of employee-related expenses associated with these services,
the cost of subcontractors, and travel.
Product development. Product development expenses consist primarily of
employee-related costs. We continue to focus our product development efforts on
adding new features and applications, increasing the functionality, and
enhancing the ease of use of our cloud applications.

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Sales and marketing. Sales and marketing expenses consist primarily of
employee-related costs, sales commissions, marketing programs, and travel.
Marketing programs consist of advertising, events, corporate communications,
brand building, and product marketing activities. Sales commissions are
considered incremental costs of obtaining a contract with a customer and are
deferred and amortized. Sales commissions for initial contracts are deferred and
then amortized on a straight-line basis over a period of benefit that we have
determined to be five years. Sales commissions for renewal contracts are
deferred and then amortized on a straight-line basis over the related
contractual renewal period.
General and administrative. General and administrative expenses consist of
employee-related costs for finance and accounting, legal, human resources,
information systems personnel, professional fees, and other corporate expenses.
Results of Operations
Revenues
Our total revenues for the three and nine months ended October 31, 2019, and
2018, were as follows (in thousands, except percentages):
               Three Months Ended October 31,                    Nine 

Months Ended October 31,


                     2019              2018        % Change           2019              2018         % Change
Revenues:
Subscription  $        798,516     $  624,416        28%       $      2,256,695     $ 1,712,224        32%
services
Professional           139,584        118,773        18%                394,212         321,328        23%
services
Total         $        938,100     $  743,189        26%       $      2,650,907     $ 2,033,552        30%
revenues


Total revenues were $938 million for the three months ended October 31, 2019,
compared to $743 million during the prior year period, an increase of $195
million, or 26%. Subscription services revenues were $799 million for the three
months ended October 31, 2019, compared to $624 million for the prior year
period, an increase of $175 million, or 28%. The increase in subscription
services revenues was due primarily to an increased number of customer contracts
as compared to the prior year period. Professional services revenues were $140
million for the three months ended October 31, 2019, compared to $119 million
for the prior year period, an increase of $21 million, or 18%. The increase in
professional services revenues was due primarily to Workday performing
deployment and integration services for a greater number of customers than in
the prior year period.
Total revenues were $2.7 billion for the nine months ended October 31, 2019,
compared to $2.0 billion during the prior year period, an increase of $0.7
billion, or 30%. Subscription services revenues were $2.3 billion for the nine
months ended October 31, 2019, compared to $1.7 billion for the prior year
period, an increase of $0.6 billion or 32%. The increase in subscription
services revenues was due primarily to an increased number of customer contracts
as compared to the prior year period. Professional services revenues were $394
million for the nine months ended October 31, 2019, compared to $321 million for
the prior year period, an increase of $73 million or 23%. The increase in
professional services revenues was due primarily to Workday performing
deployment and integration services for a greater number of customers than in
the prior year period.
Operating Expenses
GAAP operating expenses were $1.0 billion for the three months ended October 31,
2019, compared to $0.9 billion for the prior year period, an increase of $0.1
billion, or 13%. The increase was primarily due to an increase of $0.1 billion
in employee-related costs driven by higher headcount.
GAAP operating expenses were $3.0 billion for the nine months ended October 31,
2019, compared to $2.4 billion for the prior year period, an increase of $0.6
billion, or 27%. The increase was primarily due to an increase of $0.5 billion
in employee-related costs driven by higher headcount.
We use the non-GAAP financial measure of non-GAAP operating expenses to
understand and compare operating results across accounting periods, for internal
budgeting and forecasting purposes, for short- and long-term operating plans,
and to evaluate our financial performance. We believe that non-GAAP operating
expenses reflect our ongoing business in a manner that allows for meaningful
period-to-period comparisons and analysis of trends in our business, as they
exclude expenses that are not reflective of ongoing operating results. We also
believe that non-GAAP operating expenses provide useful information to investors
and others in understanding and evaluating our operating results and prospects
in the same manner as management and in comparing financial results across
accounting periods and to those of peer companies.
Non-GAAP operating expenses are calculated by excluding share-based compensation
expenses, and certain other expenses, which consist of employer payroll
tax-related items on employee stock transactions and amortization of
acquisition-related intangible assets.

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Non-GAAP operating expenses were $795 million for the three months ended October
31, 2019, compared to $694 million for the prior year period, an increase of
$101 million, or 15%. The increase was primarily due to an increase of $76
million in employee-related costs driven by higher headcount.
Non-GAAP operating expenses were $2.3 billion for the nine months ended October
31, 2019, compared to $1.8 billion for the prior year period, an increase of
$0.5 billion, or 24%. The increase was primarily due to an increase of $0.3
billion in employee-related costs driven by higher headcount.
Reconciliations of our GAAP to non-GAAP operating expenses were as follows (in
thousands):
                                                          Three Months Ended October 31, 2019
                                                           Share-Based                                Non-GAAP
                                     GAAP Operating        Compensation        Other Operating        Operating
                                        Expenses           Expenses (1)          Expenses (2)       Expenses (3)
Costs of subscription services       $     122,305     $       (13,634 )      $      (7,593 )      $     101,078
Costs of professional services             148,625             (22,249 )               (569 )            125,807
Product development                        401,742            (118,215 )             (4,420 )            279,107
Sales and marketing                        286,794             (47,142 )             (7,820 )            231,832
General and administrative                  88,884             (29,762 )             (1,453 )             57,669
Total costs and expenses             $   1,048,350     $      (231,002 )      $     (21,855 )      $     795,493


                                                         Three Months Ended October 31, 2018
                                                          Share-Based                                Non-GAAP
                                     GAAP Operating       Compensation        Other Operating        Operating
                                        Expenses          Expenses (1)          Expenses (2)       Expenses (3)
Costs of subscription services       $    103,310     $       (10,205 )      $     (11,432 )      $      81,673
Costs of professional services            119,691             (15,702 )               (495 )            103,494
Product development                       318,003             (86,304 )             (3,082 )            228,617
Sales and marketing                       246,156             (38,720 )             (7,717 )            199,719
General and administrative                138,784             (57,993 )               (758 )             80,033
Total costs and expenses             $    925,944     $      (208,924 )

$ (23,484 ) $ 693,536




                                                           Nine Months 

Ended October 31, 2019


                                                           Share-Based                                 Non-GAAP
                                     GAAP Operating        Compensation        Other Operating        Operating
                                        Expenses           Expenses (1)          Expenses (2)        Expenses (3)
Costs of subscription services       $     355,935     $       (36,050 )      $     (31,992 )      $      287,893
Costs of professional services             424,548             (57,390 )             (5,261 )             361,897
Product development                      1,127,695            (315,210 )            (23,431 )             789,054
Sales and marketing                        839,930            (128,686 )            (31,103 )             680,141
General and administrative                 258,932             (88,122 )             (6,772 )             164,038
Total costs and expenses             $   3,007,040     $      (625,458 )

$ (98,559 ) $ 2,283,023




                                                           Nine Months 

Ended October 31, 2018


                                                           Share-Based                                 Non-GAAP
                                     GAAP Operating        Compensation        Other Operating        Operating
                                        Expenses           Expenses (1)          Expenses (2)        Expenses (3)
Costs of subscription services       $     271,078     $       (26,603 )      $     (19,671 )      $      224,804
Costs of professional services             330,124             (39,012 )             (2,715 )             288,397
Product development                        874,427            (230,169 )            (15,839 )             628,419
Sales and marketing                        641,391             (93,699 )            (11,336 )             536,356
General and administrative                 259,533             (99,163 )             (3,356 )             157,014
Total costs and expenses             $   2,376,553     $      (488,646 )      $     (52,917 )      $    1,834,990



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(1) Share-based compensation expenses were $231 million and $209 million for the

three months ended October 31, 2019, and 2018, respectively, and $625

million and $489 million for the nine months ended October 31, 2019, and

2018, respectively. The increase in share-based compensation expenses

includes the impact of restricted stock units ("RSUs") granted to existing


     and new employees and assumed Adaptive Insights awards.


(2)  Other operating expenses include amortization of acquisition-related

intangible assets of $16 million and $19 million for the three months ended

October 31, 2019, and 2018, respectively and $55 million and $30 million for

the nine months ended October 31, 2019, and 2018, respectively. In addition,

other operating expenses include employer payroll tax-related items on

employee stock transactions of $6 million and $4 million for the three

months ended October 31, 2019, and 2018, respectively and $44 million and

$23 million for the nine months ended October 31, 2019, and 2018,

respectively.

(3) See "Non-GAAP Financial Measures" below for further information.




Costs of Subscription Services
See the table above for a reconciliation of GAAP to non-GAAP operating expenses.
GAAP operating expenses in costs of subscription services were $122 million for
the three months ended October 31, 2019, compared to $103 million for the prior
year period, an increase of $19 million, or 18%. The increase was primarily due
to increases of $8 million in employee-related costs driven by higher headcount,
$5 million in third-party costs for hardware maintenance and data center
capacity, and $4 million in facility and IT-related expenses.
GAAP operating expenses in costs of subscription services were $356 million for
the nine months ended October 31, 2019, compared to $271 million for the prior
year period, an increase of $85 million, or 31%. The increase was primarily due
to increases of $29 million in depreciation and amortization expense including
our acquisition-related intangible assets, $24 million in employee-related costs
driven by higher headcount, and $19 million in third-party costs for hardware
maintenance and data center capacity.
Non-GAAP operating expenses in costs of subscription services were $101 million
for the three months ended October 31, 2019, compared to $82 million for the
prior year period, an increase of $19 million, or 24%. The increase was
primarily due to increases of $6 million in depreciation expense related to
equipment in our data centers, $5 million in third-party costs for hardware
maintenance and data center capacity, and $4 million in employee-related costs
driven by higher headcount.
Non-GAAP operating expenses in costs of subscription services were $288 million
for the nine months ended October 31, 2019, compared to $225 million for the
prior year period, an increase of $63 million, or 28%. The increase was
primarily due to increases of $19 million in third-party costs for hardware
maintenance and data center capacity, $18 million in depreciation expense
related to equipment in our data centers, and $14 million in employee-related
costs driven by higher headcount.
We expect that GAAP and non-GAAP operating expenses in costs of subscription
services will continue to increase in absolute dollars as we improve and expand
our data center capacity and operations.
Costs of Professional Services
See the table above for a reconciliation of GAAP to non-GAAP operating expenses.
GAAP operating expenses in costs of professional services were $149 million for
the three months ended October 31, 2019, compared to $120 million for the prior
year period, an increase of $29 million, or 24%. The increase was primarily due
to additional costs to staff our deployment and integration engagements.
GAAP operating expenses in costs of professional services were $425 million for
the nine months ended October 31, 2019, compared to $330 million for the prior
year period, an increase of $95 million, or 29%. The increase was primarily due
to additional costs to staff our deployment and integration engagements.
Non-GAAP operating expenses in costs of professional services were $126 million
for the three months ended October 31, 2019, compared to $103 million for the
prior year period, an increase of $23 million, or 22%. The increase was
primarily due to additional costs to staff our deployment and integration
engagements.
Non-GAAP operating expenses in costs of professional services were $362 million
for the nine months ended October 31, 2019, compared to $288 million for the
prior year period, an increase of $74 million, or 25%. The increase was
primarily due to additional costs to staff our deployment and integration
engagements.
Going forward, we expect GAAP and non-GAAP costs of professional services as a
percentage of total revenues to continue to decline as we continue to rely on
our service partners to deploy our applications and as the number of our
customers continues to grow. For fiscal 2020, we anticipate GAAP and non-GAAP
professional services margins to be lower than fiscal 2019, as we invest in
programs to ensure ongoing customer success.

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Product Development
See the table above for a reconciliation of GAAP to non-GAAP operating expenses.
GAAP operating expenses in product development were $402 million for the three
months ended October 31, 2019, compared to $318 million for the prior year
period, an increase of $84 million, or 26%. The increase was primarily due to
increases of $67 million in employee-related costs driven by higher headcount
and $11 million in facility and IT-related expenses.
GAAP operating expenses in product development were $1.1 billion for the nine
months ended October 31, 2019, compared to $0.9 billion for the prior year
period, an increase of $0.2 billion, or 29%. The increase was primarily due to
an increase of $0.2 billion in employee-related costs driven by higher
headcount.
Non-GAAP operating expenses in product development were $279 million for the
three months ended October 31, 2019, compared to $229 million for the prior year
period, an increase of $50 million, or 22%. The increase was primarily due to
increases of $34 million in employee-related costs driven by higher headcount
and $11 million in facility and IT-related expenses.
Non-GAAP operating expenses in product development were $789 million for the
nine months ended October 31, 2019, compared to $628 million for the prior year
period, an increase of $161 million, or 26%. The increase was primarily due to
an increase of $121 million in employee-related costs driven by higher
headcount.
We expect that GAAP and non-GAAP product development expenses will continue to
increase in absolute dollars as we improve and extend our applications and
develop new technologies.
Sales and Marketing
See the table above for a reconciliation of GAAP to non-GAAP operating expenses.
GAAP operating expenses in sales and marketing were $287 million for the three
months ended October 31, 2019, compared to $246 million for the prior year
period, an increase of $41 million, or 17%. The increase was primarily due to
increases of $31 million in employee-related costs driven by higher headcount
and higher commissionable sales volume, $4 million in facility and IT-related
expenses, and $4 million related to marketing programs.
GAAP operating expenses in sales and marketing were $840 million for the nine
months ended October 31, 2019, compared to $641 million for the prior year
period, an increase of $199 million, or 31%. The increase was primarily due to
increases of $151 million in employee-related costs driven by higher headcount
and higher commissionable sales volume, $14 million related to marketing
programs, and $14 million in facility and IT-related expenses.
Non-GAAP operating expenses in sales and marketing were $232 million for the
three months ended October 31, 2019, compared to $200 million for the prior year
period, an increase of $32 million, or 16%. The increase was primarily due to
increases of $22 million in employee-related costs driven by higher headcount
and higher commissionable sales volume, $4 million in facility and IT-related
expenses, and $4 million related to marketing programs.
Non-GAAP operating expenses in sales and marketing were $680 million for the
nine months ended October 31, 2019, compared to $536 million for the prior year
period, an increase of $144 million, or 27%. The increase was primarily due to
increases of $110 million in employee-related costs driven by higher headcount
and higher commissionable sales volume, $14 million related to marketing
programs, and $14 million in facility and IT-related expenses.
We expect that GAAP and non-GAAP sales and marketing expenses will increase in
absolute dollars as we continue to invest in our domestic and international
selling and marketing activities to expand brand awareness and attract new
customers.
General and Administrative
See the table above for a reconciliation of GAAP to non-GAAP operating expenses.
GAAP operating expenses in general and administrative were $89 million for the
three months ended October 31, 2019, compared to $139 million for the prior year
period, a decrease of $50 million, or 36%. The decrease was primarily due to
one-time transaction and integration-related costs related to the Adaptive
Insights acquisition incurred in the prior year that did not recur in the
current year.
GAAP operating expenses in general and administrative were $259 million for the
nine months ended October 31, 2019, compared to $260 million for the prior year
period, a decrease of $1 million. The decrease was primarily due to one-time
transaction and integration-related costs related to the Adaptive Insights
acquisition incurred in the prior year that did not recur in the current year.
This decrease was partially offset by an increase in employee-related costs
driven by higher headcount.

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Non-GAAP operating expenses in general and administrative were $58 million for
the three months ended October 31, 2019, compared to $80 million for the prior
year period, a decrease of $22 million, or 28%. The decrease was primarily due
to due to one-time transaction and integration-related costs related to the
Adaptive Insights acquisition incurred in the prior year that did not recur in
the current year.
Non-GAAP operating expenses in general and administrative were $164 million for
the nine months ended October 31, 2019, compared to $157 million for the prior
year period, an increase of $7 million, or 4%. The increase was primarily due to
additional employee-related costs driven by higher headcount, partially offset
by one-time transaction and integration-related costs related to the Adaptive
Insights acquisition incurred in the prior year that did not recur in the
current year.
We expect GAAP and non-GAAP general and administrative expenses will continue to
increase in absolute dollars as we further invest in our infrastructure and
support our global expansion.
Operating Margins
GAAP operating margins improved from (24.6)% for the three months ended October
31, 2018, to (11.8)% for the three months ended October 31, 2019. The
improvement in our GAAP operating margins in the three months ended October 31,
2019, was primarily due to higher subscription and professional services
revenues and prior year costs attributable to the Adaptive Insights acquisition
that did not recur in the current year.
GAAP operating margins improved from (16.9)% for the nine months ended October
31, 2018, to (13.4)% for the nine months ended October 31, 2019. The improvement
in our GAAP operating margins in the nine months ended October 31, 2019, was
primarily due to higher subscription and professional services revenues and
prior year costs attributable to the Adaptive Insights acquisition that did not
recur in the current year.
We use the non-GAAP financial measure of non-GAAP operating margins to
understand and compare operating results across accounting periods, for internal
budgeting and forecasting purposes, for short- and long-term operating plans,
and to evaluate our financial performance. We believe that non-GAAP operating
margins reflect our ongoing business in a manner that allows for meaningful
period-to-period comparisons and analysis of trends in our business, as they
exclude expenses that are not reflective of ongoing operating results. We also
believe that non-GAAP operating margins provide useful information to investors
and others in understanding and evaluating our operating results and prospects
in the same manner as management and in comparing financial results across
accounting periods and to those of peer companies.
Non-GAAP operating margins are calculated using GAAP revenues and non-GAAP
operating expenses. See "Non-GAAP Financial Measures" below for further
information.
Non-GAAP operating margins improved from 6.7% for the three months ended October
31, 2018, to 15.2% for the three months ended October 31, 2019. The improvement
in our non-GAAP operating margins in the three months ended October 31, 2019,
was primarily due to higher subscription and professional services revenues and
prior year costs attributable to the Adaptive Insights acquisition that did not
recur in the current year.
Non-GAAP operating margins improved from 9.8% for the nine months ended October
31, 2018, to 13.9% for the nine months ended October 31, 2019. The improvement
in our non-GAAP operating margins in the nine months ended October 31, 2019, was
primarily due to higher subscription and professional services revenues and
prior year costs attributable to the Adaptive Insights acquisition that did not
recur in the current year.


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Reconciliations of our GAAP to non-GAAP operating margins were as follows:


                                                     Three Months Ended October 31, 2019
                                                                                              Non-GAAP
                                                           Share-Based          Other         Operating
                                      GAAP Operating       Compensation       Operating       Expenses
                                         Expenses            Expenses          Expenses          (1)
Operating margin                         (11.8 )%               24.6 %            2.4 %           15.2 %


                                                        Three Months Ended October 31, 2018
                                         GAAP            Share-Based            Other
                                      Operating         Compensation          Operating      Non-GAAP Operating
                                       Expenses           Expenses             Expenses         Expenses (1)
Operating margin                         (24.6 )%          28.1 %                 3.2 %            6.7 %


                                                     Nine Months Ended October 31, 2019
                                                                                              Non-GAAP
                                                           Share-Based          Other         Operating
                                      GAAP Operating       Compensation       Operating       Expenses
                                         Expenses            Expenses          Expenses          (1)
Operating margin                         (13.4 )%               23.6 %            3.7 %           13.9 %


                                                         Nine Months Ended October 31, 2018
                                                           Share-Based          Other
                                      GAAP Operating       Compensation       Operating      Non-GAAP Operating
                                         Expenses            Expenses          Expenses         Expenses (1)
Operating margin                         (16.9 )%               24.0 %            2.7 %            9.8 %

(1) See "Non-GAAP Financial Measures" below for further information.




Other Income (Expense), Net
Other income, net decreased $31 million for the three months ended October 31,
2019, as compared to the prior year period. The decrease was primarily due to a
decrease in net gains from our equity investments of $28 million.
Other income, net decreased $21 million for the nine months ended October 31,
2019, as compared to the prior year period. The decrease was primarily due to a
decrease in net gains from our equity investments of $19 million.
Liquidity and Capital Resources
As of October 31, 2019, our principal sources of liquidity were cash, cash
equivalents, and marketable securities totaling $2.1 billion, which were
primarily held for working capital purposes. Our cash equivalents and marketable
securities are composed primarily of U.S. treasury securities, U.S. agency
obligations, corporate bonds, commercial paper, and money market funds.
We have financed our operations primarily through customer payments, sales of
equity securities, and issuance of debt. Our future capital requirements depend
on many factors, including our customer growth rate, subscription renewal
activity, the timing of construction of facilities in Pleasanton, California,
and the acquisition of additional facilities, the timing and extent of
development efforts, the expansion of sales and marketing activities, the
introduction of new and enhanced services offerings, the continuing market
acceptance of our services, and acquisition activities. We may enter into
arrangements to acquire or invest in complementary businesses, services,
technologies, or intellectual property rights in the future. We also may choose
to seek additional equity or debt financing.

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Our cash flows for the three and nine months ended October 31, 2019, and 2018, were as follows (in thousands):


                                      Three Months Ended October 31,        

Nine Months Ended October 31,


                                          2019              2018              2019                 2018
Net cash provided by (used in):
Operating activities                 $     258,002     $    114,296     $      567,484       $       356,145
Investing activities                        32,559       (1,268,079 )         (355,541 )            (640,358 )
Financing activities                         1,602            2,704             62,915              (306,120 )
Effect of exchange rate changes                 48             (213 )             (204 )                (795 )

Net increase (decrease) in cash, $ 292,211 $ (1,151,292 ) $

    274,654       $      (591,128 )
cash equivalents, and restricted
cash


Operating Activities
Cash provided by operating activities was $258 million and $114 million for the
three months ended October 31, 2019, and 2018, respectively. The improvement in
cash flow provided by operating activities was primarily due to increases in
sales and the related cash collections, partially offset by higher cash
operating expenses driven by increased headcount.
Cash provided by operating activities was $567 million and $356 million for the
nine months ended October 31, 2019, and 2018, respectively. The improvement in
cash flow provided by operating activities was primarily due to increases in
sales and the related cash collections, partially offset by higher cash
operating expenses driven by increased headcount.
Investing Activities
Cash provided by investing activities for the three months ended October 31,
2019, was $33 million, which was primarily the result of the timing of purchases
and maturities of marketable securities, offset by capital expenditures for data
center and office space projects of $55 million, capital expenditures related to
owned real estate projects of $22 million, and purchases of non-marketable
equity and other investments of $10 million.
Cash used in investing activities for the three months ended October 31, 2018,
was $1.3 billion, which was primarily the result of a net cash outflow of $1.4
billion related to the Adaptive Insights acquisition, capital expenditures for
data center and office space projects of $55 million, capital expenditures
related to the construction of our development center of $35 million, and
purchases of non-marketable equity and other investments of $29 million. These
payments were partially offset by the timing of purchases and maturities of
marketable securities and proceeds of $18 million from sales and maturities of
non-marketable equity and other investments.
Cash used in investing activities for the nine months ended October 31, 2019,
was $356 million, which was primarily the result of capital expenditures for
data center and office space projects of $196 million, capital expenditures
related to owned real estate projects of $96 million, purchases of
non-marketable equity and other investments of $17 million, a net cash outflow
related to acquisition activity of $13 million, and the timing of purchases and
maturities of marketable securities. These payments were partially offset by
proceeds of $55 million from sales of marketable securities.
Cash used in investing activities for the nine months ended October 31, 2018,
was $640 million, which was primarily the result of a net cash outflow of $1.4
billion related to the Adaptive Insights acquisition, capital expenditures for
data center and office space projects of $158 million, capital expenditures
related to the construction of our development center of $110 million, and
purchases of non-marketable equity and other investments of $33 million. These
payments were partially offset by the timing of purchases and maturities of
marketable securities, proceeds of $946 million from sales of marketable
securities, and proceeds of $18 million from sales and maturities of
non-marketable equity and other investments. The sales of marketable securities
during fiscal 2019 were to prepare for the Adaptive Insights acquisition.
We expect capital expenditures related to owned real estate projects will be
approximately $110 million for fiscal 2020. We also expect capital expenditures,
excluding owned real estate projects, will be approximately $250 million for
fiscal 2020. These capital outlays will largely be used to expand the
infrastructure of our data centers and to build out additional office space to
support our growth.

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Financing Activities
Cash provided by financing activities was $2 million for the three months ended
October 31, 2019, which was primarily due to proceeds from the issuance of
common stock from employee equity plans.
Cash provided by financing activities was $3 million for the three months ended
October 31, 2018, which was primarily due to proceeds from the issuance of
common stock from employee equity plans.
Cash provided by financing activities was $63 million for the nine months ended
October 31, 2019, which was primarily due to proceeds from the issuance of
common stock from employee equity plans.
Cash used in financing activities was $306 million for the nine months ended
October 31, 2018, which was primarily due to the principal payment of $350
million of 0.75% convertible senior notes, offset by proceeds from the issuance
of common stock from employee equity plans.

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Non-GAAP Financial Measures
Regulation S-K Item 10(e), "Use of non-GAAP financial measures in Commission
filings," defines and prescribes the conditions for use of non-GAAP financial
information. Our measures of non-GAAP operating expenses and non-GAAP operating
margins meet the definition of a non-GAAP financial measure.
Non-GAAP Operating Expenses and Non-GAAP Operating Margins
We define non-GAAP operating expenses as our total operating expenses excluding
the following components, which we believe are not reflective of our ongoing
operational expenses. Similarly, the same components are also excluded from the
calculation of non-GAAP operating margins. In each case, for the reasons set
forth below, management believes that excluding the component provides useful
information to investors and others in understanding and evaluating our
operating results and prospects in the same manner as management, in comparing
financial results across accounting periods and to those of peer companies, and
to better understand the long-term performance of our core business.
•         Share-based compensation expenses. Although share-based compensation is

an important aspect of the compensation of our employees and

executives, management believes it is useful to exclude share-based

compensation expenses to better understand the long-term performance of

our core business and to facilitate comparison of our results to those

of peer companies. Share-based compensation expenses are determined

using a number of factors, including our stock price, volatility, and

forfeiture rates that are beyond our control and generally unrelated to


          operational decisions and performance in any particular period.
          Further, share-based compensation expenses are not reflective of the
          value ultimately received by the grant recipients.

• Other operating expenses. Other operating expenses includes employer


          payroll tax-related items on employee stock transactions and
          amortization of acquisition-related intangible assets. The amount of
          employer payroll tax-related items on employee stock transactions is
          dependent on our stock price and other factors that are beyond our
          control and do not correlate to the operation of the business. For

business combinations, we generally allocate a portion of the purchase

price to intangible assets. The amount of the allocation is based on

estimates and assumptions made by management and is subject to

amortization. The amount of purchase price allocated to intangible

assets and the term of its related amortization can vary significantly


          and are unique to each acquisition, and thus we do not believe it is
          reflective of our ongoing operations.


Limitations on the Use of Non-GAAP Financial Measures
A limitation of our non-GAAP financial measures of non-GAAP operating expenses
and non-GAAP operating margins is that they do not have uniform definitions. Our
definitions will likely differ from the definitions used by other companies,
including peer companies, and therefore comparability may be limited. Further,
the non-GAAP financial measure of non-GAAP operating expenses has certain
limitations because it does not reflect all items of expense that affect our
operations and are reflected in the GAAP financial measure of total operating
expenses. In the case of share-based compensation, if we did not pay out a
portion of compensation in the form of share-based compensation and related
employer payroll tax-related items, the cash salary expense included in costs of
revenues and operating expenses would be higher, which would affect our cash
position.
We compensate for these limitations by reconciling the non-GAAP financial
measures to the most comparable GAAP financial measures. These non-GAAP
financial measures should be considered in addition to, not as a substitute for
or in isolation from, measures prepared in accordance with GAAP. We encourage
investors and others to review our financial information in its entirety, not to
rely on any single financial measure, and to view our non-GAAP financial
measures in conjunction with the most comparable GAAP financial measures.
See Results of Operations-Operating Expenses and Results of Operations-Operating
Margins for reconciliations from the most directly comparable GAAP financial
measures, GAAP operating expenses and GAAP operating margins, to the non-GAAP
financial measures, non-GAAP operating expenses and non-GAAP operating margins,
for the three and nine months ended October 31, 2019, and 2018.
Contractual Obligations
Our contractual obligations primarily consist of our convertible senior notes,
as well as obligations under leases for office space, co-location facilities for
data center capacity, and computing infrastructure platforms for business
operations. In June 2019, we entered into a $500 million agreement for the use
of cloud services that superseded a previous agreement and expires in June 2025.
During the remainder of fiscal 2020, we anticipate leasing additional office
space near our headquarters and in various other locations around the world to
support our growth. In addition, our existing lease agreements often provide us
with an option to renew. We expect our future operating lease obligations will
increase as we expand our operations.

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We are not required to make principal payments under the Notes prior to
maturity. If the Notes are not converted to Class A common stock prior to their
maturity dates, we are required to repay $250 million in principal on July 15,
2020 and $1.15 billion in principal on October 1, 2022. We are also required to
make interest payments on a semi-annual basis at the interest rates described in
Note 10, Convertible Senior Notes, Net, of the notes to condensed consolidated
financial statements.
We do not consider outstanding purchase orders to be contractual obligations as
they represent authorizations to purchase rather than binding agreements.
Off-Balance Sheet Arrangements
Through October 31, 2019, we did not have any relationships with unconsolidated
organizations or financial partnerships, such as structured finance or special
purpose entities, that would have been established for the purpose of
facilitating off-balance sheet arrangements or other contractually narrow or
limited purposes.
Critical Accounting Policies and Estimates
Our condensed consolidated financial statements are prepared in accordance with
GAAP. The preparation of these condensed consolidated financial statements
requires us to make estimates and assumptions that affect the reported amounts
of certain assets, liabilities, revenues, costs and expenses, and related
disclosures. On an ongoing basis, we evaluate our estimates and assumptions. Our
actual results may differ from these estimates under different assumptions or
conditions.
During the nine months ended October 31, 2019, there were no significant changes
to our critical accounting policies and estimates as described in the
consolidated financial statements contained in the Annual Report on Form 10-K
for the year ended January 31, 2019, filed with the Securities and Exchange
Commission ("SEC") on March 18, 2019.

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