XMREALITY AB The helpdesk ecosystem has now been empowered by XMReality Remote Guidance. By integrating an existing helpdesk system with XMReality Remote Guidance, a helpdesk agent can now engage with customers in a much more immediate and intuitive way then just a voice call.
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By starting a Remote Guidance call embedded in a ticketing's system it's possible to record and store the Remote Guidance session attaching it to the helpdesk ticket, ensuring follow up, quality of delivery and building a future knowledge base.
Using the customer's mobile device, helpdesk users can see what they see, guide them and help them solve their problem. Watch a brief video here (https://www.youtube.com/watch?v=R3drpHobTek) to see how Remote Guidance can be integrated into helpdesk systems.
For more information, please contact: Johan Castevall, CEO
Phone: +46 (0)73 356 04 81
E-mail: johan.castevall@xmreality.se
About XMReality Remote Guidance™
XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone in a completely different location. It includes:
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A unique hands-overlay technology that lets you guide someone else's hands-as if you were there.
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A web portal to manage teams and users, and to measure usage
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Integration through client-side APIs
About
www.xmreality.com
https://news.cision.com/xmreality/r/xmreality-integrates-towards-helpdesk-solutions-like-zendesk-and-jira,c2982922
https://mb.cision.com/Main/14555/2982922/1158339.pdf
https://news.cision.com/xmreality/i/screenshot-2019-12-05-at-14-02-03,c2724877
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