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HomeAll newsMost read newsBusiness Leaders Biography
Age : 49
Public asset : 1,629,924 USD
Linked companies : Westpac Banking Corporation
Biography : Presently, Peter Francis King occupies the position of Chief Executive Officer & Managing Director a

Westpac to move 1,000 overseas call centre jobs to Australia

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07/28/2020 | 08:53pm EDT
Pedestrians walk past the ground floor of an office building with Westpac logo in Sydney

Westpac Banking Corp said on Wednesday it will bring back 1,000 call centre jobs to Australia from overseas to meet growing demand for customer assistance due to the coronavirus pandemic.

Westpac said the roles will be spread out over regional and metro areas and will be filled by new and existing employees.

The process will take a year and will lead to a rise in costs of about A$45 million ($32 million) a year by the end of fiscal 2021.

"We will also be returning all dedicated voice roles to Australia to enhance the capacity of our existing call centres," Chief Executive Officer Peter King said in a statement.

"This will mean when a customer calls us, it will be answered by someone in Australia."

The move by Australia's second-largest bank comes as the country's unemployment rate shot up in June to a 22-year high of 7.4% as the pandemic forced large-scale layoffs across the country.

Since late last year, Westpac has been grappling with a major money-laundering scandal, where it is alleged to have enabled millions of illegal payments, including between known child sex offenders, drawing widespread scrutiny.

($1 = 1.3968 Australian dollars)

(Reporting by Nikhil Kurian Nainan in Bengaluru; Editing by Richard Pullin)

Stocks mentioned in the article
ChangeLast1st jan.
WESTPAC BANKING CORPORATION 3.34% 17.32 End-of-day quote.-28.52%
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