Forward Looking Statements

This Quarterly Report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements in this document, other than statements of historical fact, are forward-looking statements which may be identified by the use of the words "expects," "believes," "anticipates," "should," "estimates" and similar expressions.



These forward-looking statements involve known and unknown risks and
uncertainties, which may cause our actual results and performance to be
materially different from those expressed or implied in the forward-looking
statements. Factors and risks that may impact future results and performance
include, but are not limited to, those described in Part 1, Item 1A, "Risk
Factors" in our most recent Annual Report on Form 10-K for the year ended
December 31, 2019 filed with the Securities and Exchange Commission (the "SEC")
on February 25, 2020 and in our other filings with the SEC including:

?general risks associated with the ownership and operation of real estate,
including changes in demand, risk related to development, expansion, and
acquisition of self-storage facilities, potential liability for environmental
contamination, natural disasters and adverse changes in laws and regulations
governing property tax, real estate and zoning;

?risks associated with downturns in the national and local economies in the markets in which we operate, including risks related to current economic conditions and the economic health of our customers;



?risks associated with the COVID-19 Pandemic (the "COVID Pandemic") or similar
events, including but not limited to illness or death of our employees or
customers, negative impacts to the economic environment and to self-storage
customers which could reduce the demand for self-storage or reduce our ability
to collect rent, and/or potential regulatory actions to (i) close our facilities
if we were determined not to be an "essential business" or for other reasons,
(ii) limit our ability to increase rent or otherwise limit the rent we can
charge or (iii) limit our ability to collect rent or evict delinquent tenants;

?risk that even after the initial restrictions due to the COVID Pandemic ease,
they could be reinstituted in case of future waves of infection or if additional
pandemics occur;

?risk that we could experience a change in the move-out patterns of our
long-term customers due to economic uncertainty and the significant increase in
unemployment in the last 30 days. This could lead to lower occupancies and rent
"roll down" as long-term customers are replaced with new customers at lower
rates. We observed such a trend during the recessionary circumstances of 2009;
however, to date we have not seen any material change in the move-out patterns
of long-term customers;

?risk of negative impacts on the cost and availability of debt and equity capital as a result of the COVID Pandemic, which could have a material impact upon our capital and growth plans;

?the impact of competition from new and existing self-storage and commercial facilities and other storage alternatives;

?the risk that our existing self-storage facilities may be at a disadvantage in competing with newly developed facilities with more visual and customer appeal;

?risks related to increased reliance on Google as a customer acquisition channel;


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?difficulties in our ability to successfully evaluate, finance, integrate into our existing operations, and manage properties that we acquire directly or through the acquisition of entities that own and operate self-storage facilities;



?risks associated with international operations including, but not limited to,
unfavorable foreign currency rate fluctuations, changes in tax laws, and local
and global economic uncertainty that could adversely affect our earnings and
cash flows;

?risks related to our participation in joint ventures;



?the impact of the legal and regulatory environment as well as national, state
and local laws and regulations including, without limitation, those governing
environmental issues, taxes, our tenant reinsurance business, and labor,
including risks related to the impact of new laws and regulations;

?risks of increased tax expense associated either with a possible failure by us
to qualify as a real estate investment trust ("REIT"), or with challenges to the
determination of taxable income for our taxable REIT subsidiaries;

?risks due to a November 2020 California ballot initiative (or other equivalent
actions) that could remove the protections of Proposition 13 with respect to our
real estate and result in substantial increases in our assessed values and
property tax bills in California;

?changes in United States ("U.S.") federal or state tax laws related to the taxation of REITs and other corporations;

?security breaches or a failure of our networks, systems or technology could adversely impact our operations or our business, customer and employee relationships or result in fraudulent payments;

?risks associated with the self-insurance of certain business risks, including property and casualty insurance, employee health insurance and workers compensation liabilities;

?difficulties in raising capital at a reasonable cost;

?delays and cost overruns on our projects to develop new facilities or expand our existing facilities;

?ongoing litigation and other legal and regulatory actions which may divert management's time and attention, require us to pay damages and expenses or restrict the operation of our business; and

?economic uncertainty due to the impact of war or terrorism.



These forward-looking statements speak only as of the date of this report or as
of the dates indicated in the statements. All of our forward-looking statements,
including those in this report, are qualified in their entirety by this
statement. We expressly disclaim any obligation to update publicly or otherwise
revise any forward-looking statements, whether because of new information, new
estimates, or other factors, events or circumstances after the date of these
forward looking statements, except when expressly required by law. Given these
risks and uncertainties, you should not rely on any forward-looking statements
in this report, or which management may make orally or in writing from time to
time, neither as predictions of future events nor guarantees of future
performance.

Critical Accounting Policies



Our MD&A discusses our financial statements, which have been prepared in
accordance with U.S. generally accepted accounting principles ("GAAP"), and are
affected by our judgments, assumptions and estimates. The notes to our March 31,
2020 financial statements, primarily Note 2, summarize our significant
accounting policies.

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We believe the following are our critical accounting policies, because they have
a material impact on the portrayal of our financial condition and results, and
they require us to make judgments and estimates about matters that are
inherently uncertain.

Income Tax Expense: We have elected to be treated as a REIT, as defined in the
Internal Revenue Code of 1986, as amended (the "Code"). As a REIT, we do not
incur federal income tax on our REIT taxable income that is fully distributed
each year (for this purpose, certain distributions paid in a subsequent year may
be considered), and if we meet certain organizational and operational rules. We
believe we have met these REIT requirements for all periods presented herein.
Accordingly, we have recorded no federal income tax expense related to our REIT
taxable income.

Our evaluation that we have met the REIT requirements could be incorrect,
because compliance with the tax rules requires factual determinations, and
circumstances we have not identified could result in noncompliance with the tax
requirements in current or prior years. For any taxable year that we fail to
qualify as a REIT and for which applicable statutory relief provisions did not
apply, we would be taxed at the regular corporate rates on all of our taxable
income for at least that year and the ensuing four years, we could be subject to
penalties and interest, and our net income would be materially different from
the amounts estimated in our financial statements.

In addition, certain of our consolidated corporate subsidiaries have elected to
be treated as "taxable REIT subsidiaries" for federal income tax purposes, which
are taxable as regular corporations and subject to certain limitations on
intercompany transactions. If tax authorities determine that amounts paid by our
taxable REIT subsidiaries to us are not reasonable compared to similar
arrangements among unrelated parties, we could be subject to a 100% penalty tax
on the excess payments. Such a penalty tax could have a material adverse impact
on our net income.

Impairment of Long-Lived Assets: The analysis of impairment of our long-lived
assets involves identification of indicators of impairment, projections of
future operating cash flows, and estimates of fair values, all of which require
significant judgment and subjectivity. Others could come to materially different
conclusions. In addition, we may not have identified all current facts and
circumstances that may affect impairment. Any unidentified impairment loss, or
change in conclusions, could have a material adverse impact on our net income.

Accrual for Uncertain and Contingent Liabilities: We accrue for certain
contingent and other liabilities that have significant uncertain elements, such
as property taxes, workers compensation claims, tenant reinsurance claims, as
well as other legal claims and disputes involving customers, employees,
governmental agencies and other third parties. We estimate such liabilities
based upon many factors such as assumptions of past and future trends and our
evaluation of likely outcomes. However, the estimates of known liabilities could
be incorrect or we may not be aware of all such liabilities, in which case our
accrued liabilities and net income could be misstated.

Allocating Purchase Price for Acquired Real Estate Facilities: We estimate the
fair values of land and buildings for purposes of allocating the aggregate
purchase price of acquired properties. The related estimation processes involve
significant judgment. We estimate the fair value of acquired buildings by
determining the current cost to build new purpose-built self-storage facilities
in the same location, and adjusting those costs for the actual age, quality,
condition, amenities, and configuration of the buildings acquired. We estimate
the fair value of acquired land by considering the most directly comparable
recently transacted land sales ("Land Comps") and adjusting the transacted
values for differentials to the acquired land such as location quality, parcel
size, and date of sale, in order to derive the estimated value of the underlying
acquired land. These adjustments to the Land Comps require significant judgment,
particularly when there is a low volume of Land Comps or the available Land
Comps lack similarity to the acquired property in proximity, date of sale, or
location quality. Others could come to materially different conclusions as to
the estimated fair values, which would result in different depreciation and
amortization expense, gains and losses on sale of real estate assets, as well as
the level of land and buildings on our balance sheet.


?

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Overview

Impact of COVID-19



The COVID-19 pandemic (the "COVID Pandemic") has resulted in cessation, severe
curtailment, or impairment of business activities in most sectors of the economy
in virtually all markets we operate in, due to governmental "stay at home"
orders, risk mitigation procedures, closure of businesses not considered to be
"essential," as well as other direct and indirect impacts, including those that
may not yet be identified. This has already resulted in a rapid and dramatic
increase in unemployment in the U.S. We cannot estimate the extent of the COVID
Pandemic's future negative impacts or how long the negative impacts of the COVID
Pandemic will persist. In addition, it is possible that, even after the initial
restrictions due to the COVID Pandemic ease, they could be reinstituted in case
of future waves of infection or if additional pandemics occur.

Our self-storage facilities qualify as "essential" businesses under all
applicable business closure orders, and thus remain open to allow customers to
move-in, move-out, pay rent, and access their storage units as they would have
before the COVID Pandemic. However, the COVID Pandemic has negatively impacted
our operations due to (i) stay at home orders which have discouraged customer
activity, in particular move-ins, (ii) increased absentee rates for on-site
property managers as a result of childcare issues, illness, or other issues,
resulting in properties not opening on time or at all on certain days, (iii)
delays in the timing of our standard in person "auction" process under lien sale
statutes for delinquent tenants due, among other factors, to logistical issues
associated with social distancing and (iv) remote working at home by most
corporate and call center employees in our Glendale, California and Gilbert,
Arizona offices, potentially hampering efficiency and effectiveness, including
negative effects to communications and coordination among and across teams.

To mitigate these operational issues, effective from April 1, 2020 to June 30,
2020, we have instituted a temporary $3.00 hourly wage increase and enhancements
of paid time off benefits to virtually all of our property managers, and will
provide additional financial support to selected employees (principally,
property managers) to enable them to continue working. We have also instituted
the use of masks, gloves, and social distancing by property managers to ensure
the safety of our personnel and customers. These measures will increase our
operating expenses.

Since late March 2020, we have seen significant reductions in demand for
self-storage space, and as a result, our move-in volumes, despite lower move-in
rental rates, have also declined significantly, offset partially by lower
move-out volumes. The reduction in move-out volumes may be temporary or even
reverse, to the extent they are driven by short-term factors such as stay at
home orders and delays in our auction process. We have also temporarily
curtailed our existing tenant rate increase program. Because existing tenant
rate increases have contributed the majority of our increase in rental income in
recent years, curtailment of these increases will have a material adverse impact
on our revenue growth. These curtailments will impact our revenue subsequent to
March 31, 2020. It is possible that the COVID Pandemic could change consumer
behavior, either due to economic recession, uncertainty, or dislocation, as well
as other factors, which could increase customer sensitivity and propensity to
move-out in response to rate increases, either in the short or longer term.

To date, we have observed no material degradation in rent collections. However,
we believe that our bad debt losses (which are reflected as a reduction in
revenues) could increase from historical levels of approximately 2% of rent, due
to (i) cumulative stress on our customers' financial capacity, (ii) reduced rent
recoveries from auctioned units, due to the closure of venues that bidders
typically use to resell the goods, and (iii) the continued delay of auctions,
which began in March 2020, as a result of logistical difficulties due to social
distancing and other considerations in the current environment. We are taking
certain steps in order to augment our collection efforts, in anticipation of
potential challenges in the near term in collecting rent, though there can be no
assurance that such efforts will be successful in mitigating collection losses.

We may experience a change in the move-out patterns of our long-term customers
due to economic uncertainty and the significant increase in unemployment in the
last 30 days. This could lead to lower occupancies and rent "roll down" as
long-term customers are replaced with new customers at lower rates. We observed
such a trend during the recessionary circumstances of 2009; however, to date we
have not seen any material change in the move-out patterns of long-term
customers.

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As a result of these actual and anticipated impacts of the COVID Pandemic and
our responses, we believe it is likely that we will experience reductions in
year-over-year same-store rental income and net operating income in the
remainder of 2020.

The COVID Pandemic could delay the estimated timing of completion of our
existing pipeline of development and expansion projects, because many
jurisdictions have shut down or delayed entitlement activities, and "stay at
home" orders could potentially delay construction activities. In addition, the
COVID Pandemic could extend the timeframe for a newly developed facility to
reach stabilized occupancies and cash flows. We continue to monitor our projects
to ensure that they still meet our risk-adjusted yield expectations, and reduced
project yield estimates due to the COVID Pandemic or other factors could result
in the cancellation of existing projects in the future, or we may not pursue
certain new projects that we would have otherwise sought.

We continue to seek to acquire additional self-storage facilities from third
parties. Our acquisition volume was robust in the early part of 2020, with
$253.0 million in acquisitions during 2020 thus far including facilities
currently under contract. However, we believe that in the short-term,
acquisition volume may decline due to economic uncertainty resulting from the
COVID Pandemic, resulting in some third party sellers delaying the sale of their
properties. Volume in the latter part of 2020 could increase as the economy
stabilizes and seller confidence returns, or leveraged owners of recently
developed facilities are forced to sell. There can be no assurance as to the
level of future acquisitions of facilities.

The COVID Pandemic has had negative impacts on the cost of debt and equity
capital, and may continue to do so or such negative impacts may intensify. Based
upon our substantial current liquidity relative to our capital requirements
noted below, and our strong financial profile and credit ratings, we do not
expect such capital market dislocations to have a material impact upon our
expected capital and growth plans over the next 12 months. However, there can be
no assurance that they would not in the future, if they were to persist for a
long period or intensify. In addition, there can be no assurance, if significant
additional opportunities to acquire facilities were to arise as a result of the
COVID Pandemic or for other reasons, whether we would be able to raise capital
at a reasonable cost to allow us to be able to take advantage of such
opportunities.

General Overview

Our self-storage operations generate most of our net income, and we believe that our earnings growth is most impacted by the level of organic growth in our existing self-storage portfolio. Accordingly, a significant portion of management's time is devoted to maximizing cash flows from our existing self-storage facilities.



Most of our facilities compete with other well-managed and well-located
competitors within the local trade area, which is generally a three to five mile
radius. In addition to local competition, we are subject to general economic
conditions, particularly those that affect the spending habits of consumers and
moving trends. We believe that our centralized information networks, national
telephone and online reservation system, the brand name "Public Storage," and
our economies of scale enable us to meet such challenges effectively.

In the last three years, there has been a marked increase in development of new
self-storage facilities in many of the markets where we operate, due to the
favorable economics of developing new properties. These newly developed
facilities compete with many of the facilities we own, negatively impacting our
occupancies, rental rates, and rental growth. This increase in supply has been
most notable in Atlanta, Austin, Charlotte, Chicago, Dallas, Denver, Houston,
Miami, Minneapolis, New York, and Portland.

The quality of the new supply may also allow these new facilities to compete
more effectively with existing self-storage assets. Much of this new supply,
including our own, represents "fifth generation" facilities which often have a
more fresh and vibrant appearance, more amenities such as climate control, more
attractive office configurations, newer design elements, and a more imposing and
attractive retail presence as compared to the existing stock of self-storage
facilities which were built over the last 50 years.

In order to enhance the competitive position of certain of our facilities relative to local competitors (including newly developed "fifth generation" facilities), we have commenced a comprehensive program to rebrand our


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properties, in order to develop more pronounced, attractive, and clearly
identifiable color schemes and signage, as well as to upgrade the configuration
and layout of the offices and other customer zones to improve the customer
experience. This program has initially been concentrated in properties located
in a limited number of markets. The extent to which we continue this program in
additional markets, and the relative scope of work, will depend in part upon the
results of the initial implementation of the program.

In addition to managing our existing facilities for organic growth, we plan on
growing through the acquisition and development of new facilities and expanding
our existing self-storage facilities. Since the beginning of 2013 through March
31, 2020, we acquired a total of 349 facilities with 24.5 million net rentable
square feet from third parties for approximately $3.3 billion, and we opened
newly developed and expanded self-storage space for a total cost of
$1.6 billion, adding approximately 15.3 million net rentable square feet.

Subsequent to March 31, 2020, we acquired or were under contract to acquire
(subject to customary closing conditions) six self-storage facilities, with
approximately 0.4 million net rentable square feet, for $66.8 million. We will
continue to seek to acquire properties; however, there is significant
competition to acquire existing facilities and there can be no assurance as to
the number of facilities we may acquire.

At March 31, 2020, we had a development pipeline to develop twelve new
self-storage facilities and expand 36 existing self-storage facilities, which
will add approximately 4.3 million net rentable square feet at a cost of
$634.5 million. We expect to continue to seek additional development projects;
however, the level of such activity may be limited due to various constraints
such as difficulty in finding available sites that meet our risk-adjusted yield
expectations, as well as challenges in obtaining building permits for
self-storage activities in certain municipalities. In addition, as noted above,
the COVID Pandemic may cause the delay or cancellation of projects in our
pipeline, and could limit the level of additional development projects that we
may seek in the future.

We believe that our development and redevelopment activities generate favorable
risk-adjusted returns over the long run.  However, in the short run, our
earnings are diluted during the construction and stabilization period due to the
cost of capital to fund the development cost, as well as the related
construction and development overhead expenses included in general and
administrative expense. We believe the level of dilution incurred in 2019 and
the first quarter of 2020 will continue at similar levels in the remainder of
2020.

As of March 31, 2020, we expect capital resources over the next year of
approximately $1.4 billion, which exceeds our currently identified capital needs
of approximately $539.6 million. Our expected capital resources include: (i)
$718.4 million of cash as of March 31, 2020, (ii) $484.1 million of available
borrowing capacity on our revolving line of credit and (iii) approximately $200
million of expected retained operating cash flow in the next year. Retained
operating cash flow represents our expected cash flow provided by operating
activities, less shareholder distributions and capital expenditures to maintain
our real estate facilities.

Our currently identified capital needs consist primarily of $66.8 million in
property acquisitions currently under contract and $472.8 million of remaining
spending on our current development pipeline, which will be incurred primarily
in the next 18 to 24 months. We have no substantial principal payments on debt
until 2022. We expect our capital needs to increase over the next year as we add
projects to our development pipeline and acquire additional properties.
Additional potential capital needs could result from various activities
including the redemption of outstanding preferred securities, repurchases of
common stock, or mergers and acquisition activities; however, there can be no
assurance of any such activities transpiring in the near or longer term. In
addition, the COVID Pandemic could result in increases or decreases to our
capital needs as we continue to adjust our acquisition and development of
self-storage facilities in light of potential returns, execution issues, cost
and availability of capital, and other factors.

See Liquidity and Capital Resources for further information regarding our capital requirements and anticipated sources of capital to fund such requirements.




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Results of Operations

Operating Results for the Three Months Ended March 31, 2020



For the three months ended March 31, 2020, net income allocable to our common
shareholders was $313.1 million or $1.79 per diluted common share, compared to
$301.7 million or $1.73 per diluted common share in 2019 representing an
increase of $11.4 million or $0.06 per diluted common share. The increase is due
primarily to (i) a $9.5 million increase in self-storage net operating income
(described below), (ii) a $8.5 million allocation to our preferred shareholders
associated with our preferred share redemption activities in the three months
ended March 31, 2019, and (iii) our $8.1 million equity share of a gain on sale
of real estate recorded by PS Business Parks in the three months ended March 31,
2020, offset partially by (iv) a $14.0 million increase in depreciation and
amortization expense.

The $9.5 million increase in self-storage net operating income is a result of a
$0.3 million increase in our Same Store Facilities (as defined below) and a $9.2
million increase in our non-Same Store Facilities (as defined below). Revenues
for the Same Store Facilities increased 1.2% or $7.2 million in the three months
ended March 31, 2020 as compared to 2019, due primarily to higher realized
annual rent per occupied square foot. Cost of operations for the Same Store
Facilities increased by 4.0% or $7.0 million in the three months ended March 31,
2020 as compared to 2019, due primarily to a 58.8% ($5.3 million) increase in
marketing expenses and increased property tax expense. The increase in net
operating income of $9.2 million for the non-Same Store Facilities is due
primarily to the impact of facilities acquired in 2019 and 2020 and the fill-up
of recently developed and expanded facilities.

Funds from Operations and Core Funds from Operations



Funds from Operations ("FFO") and FFO per share are non-GAAP measures defined by
the National Association of Real Estate Investment Trusts and are considered
helpful measures of REIT performance by REITs and many REIT analysts. FFO
represents GAAP net income before depreciation and amortization, which is
excluded because it is based upon historical costs and assumes that building
values diminish ratably over time, while we believe that real estate values
fluctuate due to market conditions. FFO also excludes gains or losses on sale of
real estate assets and real estate impairment charges, which are also based upon
historical costs and are impacted by historical depreciation. FFO and FFO per
share are not a substitute for net income or earnings per share. FFO is not a
substitute for GAAP net cash flow in evaluating our liquidity or ability to pay
dividends, because it excludes investing and financing activities presented on
our statements of cash flows. In addition, other REITs may compute these
measures differently, so comparisons among REITs may not be helpful.

For the three months ended March 31, 2020, FFO was $2.61 per diluted common share, as compared to $2.52 per diluted common share for the same period in 2019, representing an increase of 3.6%, or $0.09 per diluted common share.

The following tables reconcile diluted earnings per share to FFO per share and set forth the computation of FFO per share:




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                                                         Three Months Ended
                                                             March 31,
                                                        2020            2019
                                                  (Amounts in thousands, except per
                                                             share data)
Reconciliation of Diluted Earnings per Share to
FFO per Share:

Diluted Earnings per Share                         $         1.79   $       

1.73


Eliminate amounts per share excluded from FFO:
Depreciation and amortization                                0.87           

0.79


Gains on sale of real estate investments,
including our equity share from
investments                                                (0.05)               -
FFO per share                                      $         2.61   $        2.52

Computation of FFO per Share:



Net income allocable to common shareholders        $      313,134   $     301,743
Eliminate items excluded from FFO:
Depreciation and amortization                             135,137         

121,941


Depreciation from unconsolidated
real estate investments                                    18,243          

17,514


Depreciation allocated to noncontrolling
interests and restricted share unitholders                  (961)         

(1,198)


Gains on sale of real estate investments,
including our equity share from
investments and other                                     (9,241)           

-


FFO allocable to common shares                     $      456,312   $     

440,000


Diluted weighted average common shares                    174,616         174,376
FFO per share                                      $         2.61   $        2.52


We also present "Core FFO per share," a non-GAAP measure that represents FFO per
share excluding the impact of (i) foreign currency exchange gains and losses,
(ii) EITF D-42 charges related to the redemption of preferred securities, and
(iii) certain other non-cash and/or nonrecurring income or expense items
primarily representing, with respect to the periods presented below, casualty
losses, due diligence costs incurred in strategic transactions, and contingency
resolutions. We review Core FFO per share to evaluate our ongoing operating
performance and we believe it is used by investors and REIT analysts in a
similar manner. However, Core FFO per share is not a substitute for net income
per share. Because other REITs may not compute Core FFO per share in the same
manner as we do, may not use the same terminology or may not present such a
measure, Core FFO per share may not be comparable among REITs.

The following table reconciles FFO per share to Core FFO per share:


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                                                  Three Months Ended March 31,
                                                                        Percentage
                                                 2020           2019      Change

FFO per share                                 $     2.61      $   2.52        3.6%
Eliminate the per share impact of items
excluded from Core FFO, including
our equity share from investments:
Foreign currency exchange gain                    (0.05)        (0.04)
Application of EITF D-42                               -          0.05
Other items                                         0.02             -
Core FFO per share                            $     2.58      $   2.53        2.0%

Analysis of Net Income by Reportable Segment



The following discussion and analysis is presented and organized in accordance
with Note 11 to our March 31, 2020 financial statements, "Segment Information."
Accordingly, refer to the table presented in Note 11 in order to reconcile such
amounts to our total net income and for further information on our reportable
segments.

Self-Storage Operations

Our self-storage operations are analyzed in four groups: (i) the 2,224
facilities that we have owned and operated on a stabilized basis since January
1, 2018 (the "Same Store Facilities"), (ii) 78 facilities we acquired after
December 31, 2017 (the "Acquired facilities"), (iii) 145 facilities that have
been newly developed or expanded, or that we expect to commence expansion by
December 31, 2020 (the "Newly developed and expanded facilities") and
(iv) 45 other facilities, which are otherwise not stabilized with respect to
occupancies or rental rates since January 1, 2018 (the "Other non-same store
facilities"). See Note 11 to our March 31, 2020 financial statements "Segment
Information," for a reconciliation of the amounts in the tables below to our
total net income.

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Self-Storage Operations
Summary                                             Three Months Ended March 31,
                                                                               Percentage
                                                  2020              2019         Change
                                           (Dollar amounts and square footage in thousands)
Revenues:
Same Store facilities                      $         609,535    $   602,297          1.2%
Acquired facilities                                   11,869          3,921        202.7%
Newly developed and expanded facilities               42,285         33,715 

25.4%


Other non-same store facilities                       10,512         10,475          0.4%
                                                     674,201        650,408          3.7%
Cost of operations:
Same Store facilities                                180,281        173,324          4.0%
Acquired facilities                                    5,512          2,114        160.7%
Newly developed and expanded facilities               18,348         14,446 

27.0%


Other non-same store facilities                        3,784          3,772          0.3%
                                                     207,925        193,656          7.4%
Net operating income (a):
Same Store facilities                                429,254        428,973          0.1%
Acquired facilities                                    6,357          1,807        251.8%
Newly developed and expanded facilities               23,937         19,269 

24.2%


Other non-same store facilities                        6,728          6,703 

0.4%


Total net operating income                           466,276        456,752 

2.1%



Depreciation and amortization expense:
Same Store facilities                               (104,369)      (100,355)         4.0%
Acquired facilities                                   (9,522)        (3,692)       157.9%
Newly developed and expanded facilities              (15,110)       (11,955)        26.4%
Other non-same store facilities                       (6,899)        (5,939)        16.2%
Total depreciation and
amortization expense                                (135,900)      (121,941)        11.4%

Net income:
Same Store facilities                                324,885        328,618        (1.1)%
Acquired facilities                                   (3,165)        (1,885)        67.9%
Newly developed and expanded facilities                8,827          7,314 

20.7%


Other non-same store facilities                         (171)           764 

(122.4)%


Total net income                           $         330,376    $   334,811

(1.3)%



Number of facilities at period end:
Same Store facilities                                  2,224          2,224             -
Acquired facilities                                       78             37 

110.8%


Newly developed and expanded facilities                  145            138 

5.1%


Other non-same store facilities                           45             45 

0.0%


                                                       2,492          2,444 

2.0%


Net rentable square footage at period end:
Same Store facilities                                143,890        143,890             -
Acquired facilities                                    5,522          2,397 

130.4%


Newly developed and expanded facilities               16,775         14,477 

15.9%


Other non-same store facilities                        3,586          3,593        (0.2)%
                                                     169,773        164,357          3.3%


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(a)Net operating income or "NOI" is a non-GAAP financial measure that excludes
the impact of depreciation and amortization expense, which is based upon
historical real estate costs and assumes that building values diminish ratably
over time, while we believe that real estate values fluctuate due to market
conditions. We utilize NOI in determining current property values, evaluating
property performance, and in evaluating property operating trends. We believe
that investors and analysts utilize NOI in a similar manner. NOI is not a
substitute for net income, operating cash flow, or other related GAAP financial
measures, in evaluating our operating results. See Note 11 to our March 31, 2020
financial statements for a reconciliation of NOI to our total net income for all
periods presented.

Net operating income from our self-storage operations has increased 2.1% in the
three months ended March 31, 2020, respectively, as compared to the same period
in 2019. The increase is due primarily to the acquisition and development of new
facilities and the fill-up of unstabilized facilities.

Same Store Facilities



The Same Store Facilities consist of facilities that have been owned and
operated on a stabilized level of occupancy, revenues and cost of operations
since January 1, 2018. Our Same Store Facilities increased from 2,159 facilities
at December 31, 2019 to 2,224 at March 31, 2020. The composition of our Same
Store Facilities allows us to more effectively evaluate the ongoing performance
of our self-storage portfolio in 2018, 2019, and 2020 and exclude the impact of
fill-up of unstabilized facilities, which can significantly affect operating
trends. We believe the Same Store information is used by investors and REIT
analysts in a similar manner.

The following table summarizes the historical operating results of these 2,224
facilities (143.9 million net rentable square feet) that represent approximately
85% of the aggregate net rentable square feet of our U.S. consolidated
self-storage portfolio at March 31, 2020.

                                       36

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Selected Operating Data for the
Same Store Facilities (2,224
facilities)

                                                 Three Months Ended March 31,
                                                                                 Percentage
                                              2020                 2019            Change
                                     (Dollar amounts in thousands, except weighted average
                                                            amounts)
Revenues:
Rental income                      $               583,732   $         575,562         1.4%
Late charges and
administrative fees                                 25,803              26,735       (3.5)%
Total revenues (a)                                 609,535             602,297         1.2%

Cost of operations:
Property taxes                                      70,187              66,827         5.0%
On-site property manager
payroll                                             32,054              31,035         3.3%
Supervisory payroll                                 10,813              10,051         7.6%
Repairs and maintenance                             12,395              13,758       (9.9)%
Utilities                                           10,430              11,296       (7.7)%
Marketing                                           14,296               9,001        58.8%
Other direct property costs                         16,452              16,844       (2.3)%
Allocated overhead                                  13,654              14,512       (5.9)%
Total cost of operations (a)                       180,281             173,324         4.0%
Net operating income                               429,254             428,973         0.1%
Depreciation and
amortization expense                             (104,369)           (100,355)         4.0%
Net income                         $               324,885   $         328,618       (1.1)%

Gross margin (before depreciation
and amortization expense)                            70.4%               

71.2% (1.1)%



Weighted average for the period:
Square foot occupancy                                93.1%               

92.5% 0.6%



Realized annual rental income per (b):
Occupied square foot               $                 17.43   $           17.30         0.8%
Available square foot              $                 16.23   $           16.00         1.4%

At March 31:
Square foot occupancy (c)                            92.7%               92.1%         0.7%
Annual contract rent per
occupied square foot (d)           $                 17.99   $           17.83         0.9%


                                       37

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(a)Revenues and cost of operations do not include tenant reinsurance and merchandise sale revenues and expenses generated at the facilities. See "Ancillary Operations" below for more information.



(b)Realized annual rent per occupied square foot is computed by dividing rental
income, before late charges and administrative fees, by the weighted average
occupied square feet for the period. Realized annual rent per available square
foot ("REVPAF") is computed by dividing rental income, before late charges and
administrative fees, by the total available net rentable square feet for the
period. These measures exclude late charges and administrative fees in order to
provide a better measure of our ongoing level of revenue. Late charges are
dependent upon the level of delinquency and administrative fees are dependent
upon the level of move-ins. In addition, the rates charged for late charges and
administrative fees can vary independently from rental rates. These measures
take into consideration promotional discounts, which reduce rental income.

(c)Occupancy levels at March 31, 2020 include delinquent tenants for whom an
auction was delayed, as noted below under "Same Store Revenue." Had customary
auction timelines been followed, these tenants would have been evicted by March
31, 2020, and our square foot occupancy at March 31, 2020 would have been 92.4%
rather than 92.7%.

(d)Annual contract rent represents the agreed upon monthly rate that is paid by
our tenants in place at the time of measurement. Contract rates are initially
set in the lease agreement upon move-in and we adjust them from time to time
with notice. Contract rent excludes other fees that are charged on a per-item
basis, such as late charges and administrative fees, does not reflect the impact
of promotional discounts, and does not reflect the impact of rents that are
written off as uncollectible.

Analysis of Same Store Revenue



Revenues generated by our Same Store Facilities increased by 1.2% in the three
months ended March 31, 2020 as compared to the same period in 2019, due
primarily to an increase of 0.8% realized annual rent per occupied square foot
for the three months ended March 31, 2020, as compared to the same period in
2019.

Same Store revenue growth is lower than long-term historical averages due to
softness in demand for our storage space, which has led to lower move-in rental
rates for new tenants (see below). We attribute some of this softness to local
economic conditions and, in some markets most notably Atlanta, Austin,
Charlotte, Chicago, Dallas, Denver, Houston, Miami, Minneapolis, New York and
Portland, increased supply of newly constructed self-storage facilities.

Same Store weighted average square foot occupancy remained strong at 93.1% and 92.5% in the three months ended March 31, 2020 and 2019, respectively.



We believe that high occupancies help maximize our rental income. We seek to
maintain a weighted average square foot occupancy level of at least 90%, by
regularly adjusting the rental rates and promotions offered to attract new
tenants as well as adjusting our marketing efforts on the Internet and other
channels in order to generate sufficient move-in volume to replace tenants that
vacate.

Average annual contract rent per foot for customers moving in was $12.98 and
$13.55 in the three months ended March 31, 2020 and 2019, respectively, and the
related square footage for the space they moved into was 25.3 million, and
24.9 million, respectively. Average annual contract rent per foot for customers
moving out was $15.88 and $15.96 in the three months ended March 31, 2020 and
2019, respectively, and the related square footage for the space they moved out
of was 23.9 million and 23.7 million, respectively.

In order to stimulate move-in volume, we often give promotional discounts,
generally in the form of a "$1.00 rent for the first month" offer. Promotional
discounts, based upon the move-in contractual rates for the related promotional
period, totaled $20.1 million and $20.5 million for the three months ended
March 31, 2020 and 2019, respectively.

Demand is higher in the summer months than in the winter months and, as a
result, rental rates charged to new tenants are typically higher in the summer
months than in the winter months. Demand fluctuates due to various local and
regional factors, including the overall economy. Demand into our system is also
impacted by new supply of self-storage space as well as alternatives to
self-storage. It is possible that the COVID Pandemic could impact current
seasonal demand trends in the short or long term, due to changes in certain
factors impacting moving trends,

                                       38

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such as potentially fewer college students living on-campus in favor of online
learning or an increase in working from home reducing the necessity of moving
for employment reasons.

We typically increase rental rates to our long-term tenants (generally, those
that have been with us for at least a year) once per year. As a result, the
number of long-term tenants we have in our facilities is an important factor in
our revenue growth. The level of rate increases to long-term tenants is based
upon balancing the additional revenue from the increase against the negative
impact of incremental move-outs, by considering the customer's in-place rent and
prevailing market rents, among other factors. It is possible that in the
short-term or long-term, the COVID Pandemic could change customer sensitivity
and propensity to move out in response to rate increases, either due to economic
recession, uncertainty, or dislocation, as well as other factors.

Throughout 2019 and the first three months of 2020, we have had an increased
average length of stay. The increased average length of stay contributed to an
increased beneficial effect of rent increases to existing tenants, due to more
long-term customers that were eligible for rate increases. However, this was
offset partially by the impact of lower move-in rates and resulting increased
"rent roll down" for new tenants relative to existing tenants that moved out.

We believe that the COVID Pandemic, and its impact upon the confidence and
financial strength of the consumer, will have a negative impact upon our revenue
trends in the remainder of 2020. Year over year demand and move-in volumes have
declined materially from April 1, 2020 through April 30, 2020, despite
reductions in average move-in rates. While year over year move-outs also
declined during this period, such decreases were lower than the move-in volume
decline, and such reductions may not be sustainable or may even reverse to the
extent they are driven by temporary factors such as stay-at-home orders or
delays in our auction process.

We may experience a change in the move-out patterns of our long-term customers
due to economic uncertainty and the significant increase in unemployment in the
last 30 days. This could lead to lower occupancies and rent "roll down" as
long-term customers are replaced with new customers at lower rates. We observed
such a trend during the recessionary circumstances of 2009; however, to date we
have not seen any material change in the move-out patterns of long-term
customers.

To date, we have observed no material degradation in rent collections. However,
we believe that our bad debt losses (which are reflected as a reduction in
revenues) could increase from historical levels of approximately 2% of rent, due
to (i) cumulative stress on our customers' financial capacity, (ii) reduced rent
recoveries from auctioned units, due to the closure of venues that bidders
typically use to resell the goods, and (iii) the continued delay of auctions,
which began in March 2020, as a result of logistical difficulties due to social
distancing and other considerations in the current environment. We are taking
certain steps in order to augment our collection efforts, in anticipation of
potential challenges in the near term in collecting rent, though there can be no
assurance that such efforts will be successful in mitigating collection losses.

Our Same Store revenue growth in recent years has come primarily from increases
in rates to existing tenants. In addition, we have delayed and reduced existing
tenant rent increases previously scheduled to take effect on April 1, 2020 and
May 1, 2020. We have not determined when we resume our existing tenant rate
increase program. In addition, it is not possible at this time to determine the
impact that the COVID Pandemic may have on existing customer sensitivity to rate
increases, as noted above.

Based upon present trends and our current expectations with respect to tenant
rate increases, move-ins, collections, and rates, we believe that it is likely
that our revenue will decline on a year over year basis in the remainder of
2020. There can be no assurance when the direct impacts of the COVID Pandemic,
such as stay at home orders and direct curtailment of business activity by
governmental authorities, may abate, or whether following abatement there may be
continued sustained indirect impacts such as recession, job loss, and changes to
consumer behavior that may affect demand for self-storage space; accordingly,
there can be no assurance how quickly we can return to revenue growth after
2020.

We are continuing to take a number of actions to improve demand into our system, including increasing marketing spend on the Internet, offering lower rental rates to new customers and increasing the level of move-in discounts.


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Analysis of Same Store Cost of Operations



Cost of operations (excluding depreciation and amortization) increased 4.0% in
the three months ended March 31, 2020 as compared to the same period in 2019,
due primarily to increased property tax and marketing expense.

Property tax expense increased 5.0% in the three months ended March 31, 2020 as
compared to the same period in 2019. We expect property tax expense growth of
approximately 5.0% in the remainder of 2020 due primarily to higher assessed
values (excluding the potential impact of the California initiative noted below)
and, to a lesser extent, increased tax rates.

As a result of Proposition 13, which limits increases in assessed values to 2%
per year, the assessed value and property taxes we pay in California is less
than it would be if the properties were assessed at current values. An
initiative on California's November 2020 statewide ballot, if approved by
voters, could result in the reassessment of our California properties and
substantially increase our property tax expense. It is uncertain (i) whether an
initiative will pass, and (ii) if it does pass, what the timing and level of the
reassessment and related property tax increases would be. See "Risk Factors - We
have exposure to increased property tax in California" in our December 31, 2019
Form 10-K for further information such as our aggregate net operating income and
property tax expense in California.

On-site property manager payroll expense increased 3.3% in the three months
ended March 31, 2020 as compared to the same period in 2019. This increase was
due primarily to higher wage rates. We have been impacted by a tight labor
market across the country, as well as increases in minimum wages in certain
jurisdictions. In response to the COVID Pandemic, effective from April 1, 2020
to June 30, 2020, we have instituted a temporary $3.00 hourly wage increase and
enhancements of paid time off benefits to virtually all of our property
managers, and will provide additional financial support to selected employees
(principally, property managers) to enable them to continue working. These
measures will result in an approximately 30% increase in on-site property
manager payroll for the three months ended June 30, 2020 as compared to the same
period in 2019. While these measures are currently scheduled to end June 30,
2020, they could be extended. Once these measures are suspended, we expect
continued inflationary increases in on-site property manager payroll expense.

Supervisory payroll expense, which represents compensation paid to the
management personnel who directly and indirectly supervise the on-site property
managers, increased 7.6% in the three months ended March 31, 2020 as compared to
the same period in 2019, due to increased headcount and higher wages. We expect
similar increases in the remainder of 2020.

Repairs and maintenance expense decreased 9.9% in the three months ended March
31, 2020 as compared to the same period in 2019. Repair and maintenance costs
include snow removal expense totaling $1.9 million and $2.9 million in the three
months ended March 31, 2020 and 2019, respectively. Excluding snow removal
costs, repairs and maintenance decreased 3.8% in in the three months ended March
31, 2020 as compared to the same period in 2019.

Repairs and maintenance expense levels are dependent upon many factors such as
(i) sporadic occurrences such as accidents, damage, and equipment malfunctions,
(ii) short-term local supply and demand factors for material and labor, and
(iii) weather conditions, which can impact costs such as snow removal, roof
repairs, and HVAC maintenance and repairs. Accordingly, it is difficult to
estimate future repairs and maintenance expense.

Our utility expenses are comprised primarily of electricity costs, which are
dependent upon energy prices and usage levels. Changes in usage levels are
driven primarily by weather and temperature. Utility expense decreased 7.7% in
the three months ended March 31, 2020 as compared to the same period in 2019. It
is difficult to estimate future utility costs, because weather, temperature, and
energy prices are volatile and not predictable. We are making investments in
energy saving technology such as solar power and LED lights which should
generate favorable returns on investment in the form of lower utility usage.
However, the actual reduction expected to be experienced in the remainder of
2020 will be relatively modest, based upon the expected level of and timing of
such investments.

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Marketing expense is comprised principally of Internet advertising and the
operating costs of our telephone reservation center. Internet advertising
expense, comprised primarily of keyword search fees assessed on a "per click"
basis, varies based upon demand for self-storage space, the quantity of people
inquiring about self-storage through online search, occupancy levels, the number
and aggressiveness of bidding competitors and other factors. These factors are
volatile; accordingly, Internet advertising can increase or decrease
significantly in the short-term. Marketing expense increased 58.8% in the three
months ended March 31, 2020 as compared to the same period in 2019. The year
over year increase is due primarily to higher traditional "per click"
advertising on paid search platforms as we have sought to attract more customers
for our space, and cost per click for keyword search terms increased due to more
keyword bidding competition from existing self-storage owners and operators,
including owners of newly developed facilities and nontraditional storage
providers. To a lesser extent, the increase reflects additional spending on
social media outlets as well as aggregator websites, as we believe these
channels provide exposure to incremental customers at a favorable cost. We
expect continued increases in marketing expense in the remainder of 2020, and
may intensify our efforts in this area to mitigate the aforementioned impact of
the COVID Pandemic on customer demand.

Other direct property costs include administrative expenses specific to each
self-storage facility, such as property insurance, telephone and data
communication lines, business license costs, bank charges related to processing
the facilities' cash receipts, tenant mailings, credit card fees, and the cost
of operating each property's rental office. These costs decreased 2.3% in in the
three months ended March 31, 2020 as compared to the same period in 2019. We
continue to experience increased credit card fees due to a long-term trend of
more customers paying with credit cards rather than cash, checks, or other
methods of payment with lower transaction costs. We expect inflationary
increases in other direct property costs in the remainder of 2020.

Allocated overhead represents administrative expenses for shared general
corporate functions to the extent their efforts are devoted to self-storage
operations. Such functions include information technology support, hardware, and
software, as well as centralized administration of payroll, benefits, training,
repairs and maintenance, customer service, pricing and marketing, operational
accounting and finance, and legal costs. These amounts also include the costs of
senior executives responsible for these processes (other than our Chief
Executive Officer and Chief Financial Officer, which are included in general and
administrative expense). Allocated overhead decreased 5.9% in in the three
months ended March 31, 2020 as compared to the same period in 2019, due
primarily to the impact of an annual national leadership and sales conference
which occurred in the three months ended March 31, 2019, and is not expected to
occur in 2020. We expect minimal increases in allocated overhead in the
remainder of 2020.

Analysis of Same Store Depreciation and Amortization



Depreciation and amortization for Same Store Facilities increased 4.0% in the
three months ended March 31, 2020 as compared to the same period in 2019, due
primarily to elevated capital expenditures. We expect modest increases in
depreciation expense in the remainder of the remainder of 2020.

Quarterly Financial Data

The following table summarizes selected quarterly financial data with respect to the Same Store Facilities:




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                                        For the Quarter Ended
                       March 31         June 30      September 30     December 31     Entire Year

                              (Amounts in thousands, except for per square foot amounts)
Total revenues:
2020                $       609,535
2019                $       602,297   $   616,055   $      628,573   $     

615,268 $ 2,462,193



Total cost of operations:
2020                $       180,281
2019                $       173,324   $   171,881   $      175,983   $     

140,306 $ 661,494



Property taxes:
2020                $        70,187
2019                $        66,827   $    67,550   $       67,353   $      

38,904 $ 240,634



Repairs and maintenance:
2020                $        12,395
2019                $        13,758   $    12,068   $       13,166   $      12,572   $       51,564

Marketing:
2020                $        14,296
2019                $         9,001   $    12,426   $       14,345   $      13,230   $       49,002

REVPAF:
2020                $         16.23
2019                $         16.00   $     16.40   $        16.71   $       16.37   $        16.37

Weighted average realized annual rent per occupied square foot: 2020

                $         17.43
2019                $         17.30   $     17.45   $        17.74   $      

17.59 $ 17.52



Weighted average occupancy levels for the period:
2020                          93.1%
2019                          92.5%         94.0%            94.2%           93.1%            93.4%



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Analysis of Market Trends

The following table sets forth selected market trends in our Same Store Facilities:



Same Store Facilities Operating Trends by
Market

                                                Three Months Ended March 31,
                                              2020                 2019         Change
                                               (Amounts in thousands, except for
Market (number of facilities,                      weighted average data)
square footage in millions)
Revenues:
Los Angeles (212, 14.9)               $         95,200        $        92,758      2.6%
San Francisco (128, 7.9)                        50,556                 49,439      2.3%
New York (89, 6.2)                              38,792                 38,377      1.1%
Seattle-Tacoma (86, 5.8)                        28,467                 27,855      2.2%
Washington DC (89, 5.5)                         28,148                 27,727      1.5%
Miami (81, 5.7)                                 27,609                 27,791    (0.7)%
Atlanta (99, 6.5)                               21,187                 21,564    (1.7)%
Chicago (129, 8.1)                              29,584                 28,987      2.1%
Dallas-Ft. Worth (102, 6.5)                     21,200                 21,162      0.2%
Houston (84, 5.8)                               18,103                 18,633    (2.8)%
Orlando-Daytona (72, 4.5)                       15,412                 15,397      0.1%
Philadelphia (56, 3.5)                          14,730                 14,304      3.0%
West Palm Beach (38, 2.5)                       11,627                 11,470      1.4%
Tampa (52, 3.5)                                 11,690                 11,766    (0.6)%
Charlotte (50, 3.8)                             10,285                 10,297    (0.1)%
All other markets (857, 53.2)                  186,945                184,770      1.2%
Total revenues                        $        609,535        $       602,297      1.2%

Net operating income:
Los Angeles                           $         77,151        $        75,578      2.1%
San Francisco                                   39,942                 39,478      1.2%
New York                                        25,678                 25,673      0.0%
Seattle-Tacoma                                  21,347                 21,232      0.5%
Washington DC                                   20,003                 19,937      0.3%
Miami                                           19,002                 19,635    (3.2)%
Atlanta                                         15,202                 15,774    (3.6)%
Chicago                                         13,995                 13,265      5.5%
Dallas-Ft. Worth                                13,623                 13,853    (1.7)%
Houston                                         11,262                 11,823    (4.7)%
Orlando-Daytona                                 10,668                 10,875    (1.9)%
Philadelphia                                    10,075                  9,999      0.8%
West Palm Beach                                  8,372                  8,418    (0.5)%
Tampa                                            7,720                  8,096    (4.6)%
Charlotte                                        7,463                  7,517    (0.7)%
All other markets                              127,751                127,820    (0.1)%
Total net operating income            $        429,254        $       428,973      0.1%


                                       43

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Same Store Facilities Operating Trends by
Market (Continued)

                                               Three Months Ended March 31,
                                                2020            2019         Change
Weighted average square foot
occupancy:
Los Angeles                                        95.3%             94.8%      0.5%
San Francisco                                      94.0%             93.7%      0.3%
New York                                           93.6%             93.3%      0.3%
Seattle-Tacoma                                     92.6%             91.8%      0.9%
Washington DC                                      92.7%             91.8%      1.0%
Miami                                              92.6%             92.1%      0.5%
Atlanta                                            91.9%             92.6%    (0.8)%
Chicago                                            91.6%             89.5%      2.3%
Dallas-Ft. Worth                                   91.9%             91.0%      1.0%
Houston                                            91.5%             88.9%      2.9%
Orlando-Daytona                                    93.6%             93.8%    (0.2)%
Philadelphia                                       94.9%             94.6%      0.3%
West Palm Beach                                    94.4%             93.2%      1.3%
Tampa                                              91.8%             91.9%    (0.1)%
Charlotte                                          91.3%             91.1%      0.2%
All other markets                                  93.2%             92.6%      0.6%
Total weighted average
square foot occupancy                              93.1%             92.5%      0.6%

Realized annual rent per
occupied square foot:
Los Angeles                           $            26.00   $         25.40      2.4%
San Francisco                                      26.66             26.10      2.1%
New York                                           25.92             25.65      1.1%
Seattle-Tacoma                                     20.38             20.08      1.5%
Washington DC                                      21.26             21.10      0.8%
Miami                                              20.09             20.30    (1.0)%
Atlanta                                            13.31             13.36    (0.4)%
Chicago                                            15.16             15.16      0.0%
Dallas-Ft. Worth                                   13.49             13.56    (0.5)%
Houston                                            12.99             13.72    (5.3)%
Orlando-Daytona                                    13.70             13.64      0.4%
Philadelphia                                       16.67             16.19      3.0%
West Palm Beach                                    18.69             18.52      0.9%
Tampa                                              13.95             14.00    (0.4)%
Charlotte                                          11.20             11.22    (0.2)%
All other markets                                  14.36             14.26      0.7%
Total realized rent per
occupied square foot                  $            17.43   $         17.30      0.8%



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Same Store Facilities Operating Trends by
Market (Continued)

                                               Three Months Ended March 31,
                                                 2020            2019         Change
REVPAF:
Los Angeles                           $             24.77   $         24.08      2.9%
San Francisco                                       25.05             24.45      2.5%
New York                                            24.26             23.92      1.4%
Seattle-Tacoma                                      18.87             18.43      2.4%
Washington DC                                       19.70             19.37      1.7%
Miami                                               18.61             18.68    (0.4)%
Atlanta                                             12.23             12.38    (1.2)%
Chicago                                             13.88             13.57      2.3%
Dallas-Ft. Worth                                    12.40             12.34      0.5%
Houston                                             11.88             12.20    (2.6)%
Orlando-Daytona                                     12.83             12.80      0.2%
Philadelphia                                        15.82             15.32      3.3%
West Palm Beach                                     17.63             17.26      2.1%
Tampa                                               12.81             12.87    (0.5)%
Charlotte                                           10.23             10.22      0.1%
All other markets                                   13.39             13.20      1.4%
Total REVPAF                          $             16.23   $         16.00      1.4%


We believe that our geographic diversification and scale across substantially
all major metropolitan markets in the U.S. provides some insulation from
localized economic effects and enhances the stability of our cash flows. It is
difficult to predict localized trends in short-term self-storage demand and
operating results. Over the long run, we believe that markets that experience
population growth, high employment, and otherwise exhibit economic strength and
consistency will outperform markets that do not exhibit these characteristics.

Acquired Facilities



The Acquired Facilities represent 78 facilities that we acquired in 2018, 2019,
and the first three months of 2020. As a result of the stabilization process and
timing of when these facilities were acquired, year-over-year changes can be
significant.

The following table summarizes operating data with respect to the Acquired Facilities:


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ACQUIRED FACILITIES
                                                    Three Months Ended March 31,
                                              2020                  2019          Change (a)
                                        ($ amounts in thousands, except for per square foot
                                                              amounts)
Revenues (b):
2018 Acquisitions                     $               4,126   $          3,724   $         402
2019 Acquisitions                                     7,061                197           6,864
2020 Acquisitions                                       682                  -             682
Total revenues                                       11,869              3,921           7,948

Cost of operations (b):
2018 Acquisitions                                     1,869              2,054           (185)
2019 Acquisitions                                     3,313                 60           3,253
2020 Acquisitions                                       330                  -             330
Total cost of operations                              5,512              2,114           3,398

Net operating income:
2018 Acquisitions                                     2,257              1,670             587
2019 Acquisitions                                     3,748                137           3,611
2020 Acquisitions                                       352                  -             352
Net operating income                                  6,357              1,807           4,550
Depreciation and
amortization expense                                (9,522)            (3,692)         (5,830)
Net income (loss)                     $             (3,165)   $        (1,885)   $     (1,280)

At March 31:
Square foot occupancy:
2018 Acquisitions                                     88.4%              82.3%            7.4%
2019 Acquisitions                                     81.1%              79.2%            2.4%
2020 Acquisitions                                     49.4%                  -               -
                                                      78.9%              81.3%          (3.0)%
Annual contract rent per
occupied square foot:
2018 Acquisitions                     $               11.65   $          11.33            2.8%
2019 Acquisitions                                     11.64              11.06            5.2%
2020 Acquisitions                                     15.09                  -               -
                                      $               11.94   $          11.25            6.1%

Number of facilities:
2018 Acquisitions                                        25                 25               -
2019 Acquisitions                                        44                 12              32
2020 Acquisitions                                         9                  -               9
                                                         78                 37              41
Net rentable square feet (in thousands):
2018 Acquisitions                                     1,629              1,629               -
2019 Acquisitions                                     3,145                768           2,377
2020 Acquisitions                                       748                  -             748
                                                      5,522              2,397           3,125


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ACQUIRED FACILITIES (Continued) As of


                                  ?March 31,
                                    ?2020
Costs to acquire (in thousands):
2018 Acquisitions                $    181,020
2019 Acquisitions                     429,850
2020 Acquisitions                     186,183
                                 $    797,053


(a)Represents the percentage change with respect to square foot occupancy and
annual contract rent per occupied square foot, and the absolute nominal change
with respect to all other items.

(b)Revenues and cost of operations do not include tenant reinsurance and merchandise sale revenues and expenses generated at the facilities. See "Ancillary Operations" below for more information.



We believe that our economies of scale in marketing and operations allows us to
generate higher net operating income from newly acquired facilities than was
achieved by the previous owners. However, it can take 24 or more months for us
to fully achieve the higher net operating income and the ultimate levels of net
operating income to be achieved can be affected by changes in general economic
conditions. As a result, there can be no assurance that we will achieve our
expectations with respect to these newly acquired facilities.

The Acquired Facilities have an aggregate of approximately 5.5 million net
rentable square feet, including 0.8 million in Virginia, 0.5 million in Texas,
0.4 million in each of Florida, Georgia, Indiana, Minnesota and Nebraska, 0.3
million in each of Massachusetts, South Carolina and Tennessee and 1.3 million
in other states.

For the three months ended March 31, 2020, the weighted average annualized yield
on cost, based upon net operating income, for the 25 facilities acquired in 2018
was 5.0%. The yield for the facilities acquired in the three months ended March
31, 2020 is not meaningful due to our limited ownership period, and the yield
for the facilities acquired in 2019 is not meaningful due to the presence of
unstabilized facilities.

Subsequent to March 31, 2020 we acquired or were under contract to acquire six
self-storage facilities (four in Ohio and one each in California and Florida)
with 0.4 million net rentable square feet, for $66.8 million.

We continue to seek to acquire additional self-storage facilities from third
parties. Our acquisition volume was robust in the early part of 2020, with
$253.0 million in acquisitions during 2020 thus far including facilities
currently under contract. However, we believe that in the short-term,
acquisition volume may decline due to economic uncertainty resulting from the
COVID Pandemic, resulting in some third party sellers delaying the sale of their
properties. Volume in the latter part of 2020 could increase as the economy
stabilizes and seller confidence returns, or leveraged owners of recently
developed facilities are forced to sell. There can be no assurance as to the
level of future acquisitions of facilities.

Analysis of Depreciation and Amortization of Acquired Facilities



Depreciation and amortization with respect to the Acquired Facilities for the
three months ended March 31, 2020 and 2019 totaled $9.5 million and $3.7
million, respectively. These amounts include (i) depreciation of the acquired
buildings, which is recorded generally on a straight line basis over a 25 year
period, and (ii) amortization of cost allocated to the tenants in place upon
acquisition of a facility, which is recorded based upon the benefit of such
existing tenants to each period and thus is highest when the facility is first
acquired and declines as such tenants vacate. With respect to the Acquired
Facilities owned at March 31, 2020, depreciation of buildings and amortization
of tenant intangibles is expected to aggregate approximately $36.4 million in
the year ending December 31, 2020. There will be additional depreciation and
amortization of tenant intangibles with respect to new buildings that are
acquired in the remainder of 2020.


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Developed and Expanded Facilities



The developed and expanded facilities include 74 facilities that were developed
on new sites since January 1, 2015, and 71 facilities subject to expansion of
their net rentable square footage. Of these expansions, 20 were completed at
January 1, 2019, 31 were completed in the 15 months ended March 31, 2020, and 20
are currently in process or are expected to commence renovation in 2020.

The following table summarizes operating data with respect to the Developed and
Expanded Facilities:

DEVELOPED AND EXPANDED
FACILITIES                                         Three Months Ended March 31,
                                               2020                 2019        Change (a)
                                       ($ amounts in thousands, except for per square foot
                                                             amounts)
Revenues (b):
Developed in 2015                     $                 4,511   $      4,236   $         275
Developed in 2016 - 2018                               16,371         12,262           4,109
Developed in 2019                                       1,075             10           1,065
Expansions completed before 2019                        8,062          6,617           1,445
Expansions completed in 2019 or 2020                    6,717          4,701           2,016
Expansions in process                                   5,549          5,889           (340)
Total revenues                                         42,285         33,715           8,570

Cost of operations (b):
Developed in 2015                                       1,583          1,401             182
Developed in 2016 - 2018                                7,530          6,891             639
Developed in 2019                                       1,071             85             986
Expansions completed before 2019                        2,826          2,375             451
Expansions completed in 2019 or 2020                    3,787          2,132           1,655
Expansions in process                                   1,551          1,562            (11)
Total cost of operations                               18,348         14,446           3,902

Net operating income:
Developed in 2015                                       2,928          2,835              93
Developed in 2016 - 2018                                8,841          5,371           3,470
Developed in 2019                                           4           (75)              79
Expansions completed before 2019                        5,236          4,242             994
Expansions completed in 2019 or 2020                    2,930          2,569             361
Expansions in process                                   3,998          4,327           (329)
Net operating income                                   23,937         19,269           4,668
Depreciation and
amortization expense                                 (15,110)       (11,955)         (3,155)
Net income                            $                 8,827   $      7,314   $       1,513

At March 31:
Square foot occupancy:
Developed in 2015                                       91.6%          90.2%            1.6%
Developed in 2016 - 2018                                79.8%          67.6%           18.0%
Developed in 2019                                       51.0%           8.1%          529.6%
Expansions completed before 2019                        79.8%          66.0%           20.9%
Expansions completed in 2019 or 2020                    62.7%          51.7%           21.3%
Expansions in process                                   88.3%          89.3%          (1.1)%
                                                        75.1%          66.4%           13.1%



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DEVELOPED AND EXPANDED
FACILITIES (Continued)                              Three Months Ended March 31,
                                               2020                 2019          Change (a)
                                      (Amounts in thousands, except for number of facilities)

Annual contract rent per occupied
square foot:
Developed in 2015                     $                 15.66   $       14.74             6.2%
Developed in 2016 - 2018                                13.15           11.88            10.7%
Developed in 2019                                        9.46            7.46            26.8%
Expansions completed before 2019                        14.64           15.12           (3.2)%
Expansions completed in 2019 or 2020                    10.21           13.94          (26.8)%
Expansions in process                                   20.27           20.16             0.5%
                                      $                 13.46   $       14.04           (4.1)%
Number of facilities:
Developed in 2015                                          13              13                -
Developed in 2016 - 2018                                   50              50                -
Developed in 2019                                          11               4                7
Expansions completed before 2019                           20              20                -
Expansions completed in 2019 or 2020                       31              31                -
Expansions in process                                      20              20                -
                                                          145             138                7

Net rentable square feet (c):
Developed in 2015                                       1,242           1,242                -
Developed in 2016 - 2018                                6,250           6,250                -
Developed in 2019                                       1,057             444              613
Expansions completed before 2019                        2,755           2,689               66
Expansions completed in 2019 or 2020                    4,248           2,596            1,652
Expansions in process                                   1,223           1,256             (33)
                                                       16,775          14,477            2,298

                                               As of
                                            ?March 31,
                                               ?2020
Costs to develop:
Developed in 2015                     $               119,258
Developed in 2016 - 2018                              759,643
Developed in 2019                                     150,387
Expansions completed before 2019 (d)                  159,217
Expansions completed in 2019 or 2020
(d)                                                   248,047
                                      $             1,436,552


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(a)Represents the percentage change with respect to square foot occupancy and
annual contract rent per occupied square foot, and the absolute nominal change
with respect to all other items.

(b)Revenues and cost of operations do not include tenant reinsurance and merchandise sale revenues and expenses generated at the facilities. See "Ancillary Operations" below for more information.



(c)The facilities included above have an aggregate of approximately 16.8 million
net rentable square feet at March 31, 2020, including 6.5 million in Texas, 2.3
million in California, 1.8 million in Florida, 1.5 million in Colorado,
1.0 million in Minnesota, 0.8 million in North Carolina, 0.7 million in
Washington, 0.3 million in each of Arizona, Georgia, Michigan and South Carolina
and 1.0 million in other states.

(d)These amounts only include the direct cost incurred to expand and renovate
these facilities, and do not include (i) the original cost to develop or acquire
the facility or (ii) the lost revenue on space demolished during the
construction and fill-up period.

It typically takes at least three to four years for a newly developed or
expanded self-storage facility to stabilize with respect to revenues. Physical
occupancy can be achieved as early as two to three years following completion of
the development or expansion, through offering lower rental rates during
fill-up. As a result, even after achieving high occupancy, there can still be a
period of elevated revenue growth as the tenant base matures and higher rental
rates are achieved. Our earnings are diluted during the construction and
stabilization period due to the cost of capital to fund the development cost, as
well as the related construction and development overhead expenses in general
and administrative expense. Despite this short-term dilution, we believe that
our development and expansion activities generate favorable risk-adjusted
returns over the long run.

The COVID Pandemic could delay the estimated timing of completion of our
existing pipeline of development and expansion projects, because many
jurisdictions have shut down or delayed entitlement activities, and "stay at
home" orders could potentially delay construction activities. In addition, the
COVID Pandemic could extend the timeframe for a newly developed facility to
reach stabilized occupancies and cash flows. We continue to monitor our projects
to ensure that they still meet our risk-adjusted yield expectations, and reduced
project yield estimates due to the COVID Pandemic or other factors could result
in the cancellation of existing projects in the future, or we may not pursue
certain new projects that we would have otherwise sought.

Newly Developed Facilities



The facilities included under "Developed in 2015" had high occupancies at
December 31, 2018. Nonetheless, they generated 6.5% year over year rent growth
in the three months ended March 31, 2020, representing maturity of the existing
tenant base following attainment of high occupancy, illustrating the latter
stage of the stabilization process noted above. The annualized yield on cost for
these facilities, based upon the net operating income for the three months ended
March 31, 2020, was 9.8%.

The facilities included under "Developed in 2016 - 2018" and "Developed in 2019"
continue to be, on average, in the occupancy stabilization phase. We expect
continued growth in these facilities throughout the remainder of 2020 and beyond
as they continue to stabilize. The annualized yields that may be achieved on
these facilities upon stabilization will depend on many factors, including local
and current market conditions in the vicinity of each property, the level of new
and existing supply, as well as the impact of the COVID Pandemic. Accordingly,
the 9.8% yield achieved on the facilities under "Developed in 2015" may not be
indicative of the yield on cost to be achieved on these facilities.

We have twelve additional newly developed facilities in process, which will have
a total of 1.4 million net rentable square feet of storage space and have an
aggregate development cost totaling approximately $228.8 million. We expect
these facilities to open over the next 18 to 24 months.


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Expansions of Existing Facilities



The expansion of an existing facility involves the construction of new space on
an existing facility, either on existing unused land or through the demolition
of existing buildings in order to facilitate densification. The construction
costs for an expanded facility may include, in addition to adding space, adding
amenities such as climate control to existing space, improving the visual appeal
of the facility, and to a much lesser extent, the replacement of existing doors,
roofs, and HVAC.

The return profile on the expansion of existing facilities differs from a new
facility, due to a lack of land cost, and there can be less cash flow risk
because we have more direct knowledge of the local demand for space on the site
as compared to a new facility. However, many expansions involve the demolition
of existing revenue-generating space with the loss of the related revenues
during the construction and fill-up period.

The facilities under "completed expansions" represent those facilities where the
expansions have been completed at March 31, 2020. We incurred a total of $407.3
million in direct cost to expand these facilities, demolished a total of 1.0
million net rentable square feet of storage space, and built a total of 4.5
million net rentable square feet of new storage space.

The facilities under "expansions in process" represent those facilities where
development is in process at March 31, 2020 or which will commence construction
by December 31, 2020. We have a pipeline to add a total of 2.9 million net
rentable square feet of storage space by expanding existing self-storage
facilities for an aggregate direct development cost of $405.7 million. We have
already demolished 0.1 million net rentable square feet of space in connection
with our expansion projects, and expect to demolish an additional 0.3 million
net rentable square feet.

Analysis of Depreciation and Amortization of Developed and Expanded Facilities



Depreciation and amortization with respect to the Developed and Expanded
Facilities totaled $15.1 million and $12.0 million for the three months ended
March 31, 2020 and 2019, respectively. These amounts represent depreciation of
the developed buildings and, in the case of the expanded facilities, the legacy
depreciation on the existing buildings. With respect to the Developed and
Expanded Facilities completed at March 31, 2020, depreciation of buildings is
expected to aggregate approximately $61.5 million in the year ending December
31, 2020. There will be additional depreciation of new buildings that are
developed or expanded in the remainder of 2020.

Other non-same store facilities



The "other non-same store facilities" represent facilities which, while not
newly acquired, developed, or expanded, are not fully stabilized since January
1, 2018, due primarily to casualty events such as hurricanes, floods, and fires,
as well as facilities acquired from third parties prior to January 1, 2018 that
were recently developed or expanded by the previous owner.

The other non-same store facilities have an aggregate of 3.6 million net
rentable square feet, including 0.7 million in Texas, 0.5 million in each of
Ohio and Oklahoma, 0.4 million in each of New York and South Carolina and 1.1
million in other states.

The net operating income for these facilities was $6.7 million in each of the
three month periods ended March 31, 2020 and 2019. During the three months ended
March 31, 2020 and 2019, the average occupancy for these facilities was 85.0%,
and 85.4%, respectively.

Over the longer term, we expect the growth in operations of these facilities to
be similar to that of our Same Store facilities. However, in the short run, year
over year comparisons will vary due to the impact of the underlying events which
resulted in these facilities being classified as non-same store.

Depreciation and amortization with respect to the other non-same store facilities totaled $6.9 million and $5.9 million for the three months ended March 31, 2020 and 2019, respectively. We expect that depreciation for each


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of the remaining three months periods in 2020 will approximate the level experienced in the three months ended March 31, 2020.

Ancillary Operations

Ancillary revenues and expenses include amounts associated with the reinsurance of policies against losses to goods stored by tenants in our self-storage facilities in the U.S. and the sale of merchandise at our self-storage facilities. The following table sets forth our ancillary operations:



                                 Three Months Ended March 31,
                                2020                2019    Change
                                    (Amounts in thousands)

Revenues:


Tenant reinsurance premiums $     34,696          $ 31,593  $ 3,103
Merchandise                        7,185             7,037      148
Total revenues                    41,881            38,630    3,251

Cost of Operations:
Tenant reinsurance                 6,782             6,251      531
Merchandise                        4,163             4,294    (131)
Total cost of operations          10,945            10,545      400

Net operating income
Tenant reinsurance                27,914            25,342    2,572
Merchandise                        3,022             2,743      279

Total net operating income $ 30,936 $ 28,085 $ 2,851




Tenant reinsurance operations: Our customers have the option of purchasing
insurance from a non-affiliated insurance company to cover certain losses to
their goods stored at our facilities. A wholly-owned, consolidated subsidiary of
Public Storage fully reinsures such policies, and thereby assumes all risk of
losses under these policies from the insurance company. The subsidiary receives
reinsurance premiums, substantially equal to the premiums collected from our
tenants, from the non-affiliated insurance company. Such reinsurance premiums
are shown as "Tenant reinsurance premiums" in the above table.

The subsidiary pays a fee to Public Storage to assist with the administration of
the program and to allow the insurance to be marketed to our tenants. This fee
represents a substantial amount of the reinsurance premiums received by our
subsidiary. The fee is eliminated in consolidation and is therefore not shown in
the above table.

Tenant reinsurance revenue increased $3.1 million or 9.8% from $31.6 million in
the three months ended March 31, 2019 to $34.7 million in the three months ended
March 31, 2020. The increase is due to higher average premiums and an increase
in our tenant base with respect to acquired, newly developed, and expanded
facilities. Tenant reinsurance revenue with respect to the Same Store Facilities
increased $1.5 million or 5.3% from $28.0 million in the three months ended
March 31, 2019 to $29.5 million in the three months ended March 31, 2020.

We expect future growth will come primarily from customers of newly acquired and
developed facilities, as well as additional tenants at our existing unstabilized
self-storage facilities. However, tenant reinsurance revenues could be
negatively impacted by lower occupancies and move-in volume resulting from the
COVID Pandemic.

Cost of operations primarily includes claims paid that are not covered by our
outside third-party insurers, as well as claims adjustment expenses. Claims
expenses vary based upon the number of insured tenants and the volume of events
which drive covered customer losses, such as burglary, as well as catastrophic
weather events affecting

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multiple properties such as hurricanes and floods. Cost of operations were $6.8 million and $6.3 million in the three months ended March 31, 2020 and 2019, respectively.

Merchandise sales: We sell locks, boxes, and packing supplies at our self-storage facilities and the level of sales of these items is primarily impacted by the level of move-ins and other customer traffic at our self-storage facilities. We do not expect any significant changes in revenues or profitability from our merchandise sales in the remainder of 2020.

Equity in earnings of unconsolidated real estate entities



For all periods presented, we have equity investments in PSB and Shurgard, which
we account for on the equity method and record our pro-rata share of the net
income of these entities. The following table, and the discussion below, sets
forth our equity in earnings of unconsolidated real estate entities:

                               Three Months Ended March 31,
                             2020              2019     Change
                                  (Amounts in thousands)
Equity in earnings:
PSB                       $    21,737        $ 13,720  $   8,017
Shurgard                        2,231           3,952    (1,721)
Total equity in earnings  $    23,968        $ 17,672  $   6,296


Investment in PSB: Throughout all periods presented, we owned 7,158,354 shares
of PS Business Parks, Inc. ("PSB") common stock and 7,305,355 limited
partnership units in an operating partnership controlled by PSB, representing an
aggregate approximately 42% common equity interest. The limited partnership
units are convertible at our option, subject to certain conditions, on a
one-for-one basis into PSB common stock.

At March 31, 2020, PSB wholly-owned approximately 27.5 million rentable square
feet of commercial space and had a 95% interest in a 395-unit apartment complex.
PSB also manages commercial space that we own pursuant to property management
agreements.

Equity in earnings from PSB totaled $21.7 million and $13.7 million for the
three months ended March 31, 2020 and 2019, respectively. Included in the amount
for three months ended March 31, 2020 is our equity share of gains on sale of
real estate totaling $8.1 million.

Equity in earnings from PSB, excluding the aforementioned real estate gains,
decreased $0.1 million in the three months ended March 31, 2020, as compared to
the same period in 2019 due primarily to increased depreciation. See Note 4 to
our March 31, 2020 financial statements for further discussion regarding PSB.
PSB's filings and selected financial information, including discussion of
impacts from the COVID Pandemic, can be accessed through the SEC, and on PSB's
website, www.psbusinessparks.com. Information on this website is not
incorporated by reference herein and is not a part of this Quarterly Report on
Form 10-Q.

Investment in Shurgard: Throughout all periods presented, we effectively owned,
directly and indirectly, 31,268,459 Shurgard common shares, representing an
approximate 35% equity interest in Shurgard. Shurgard's common shares trade on
Euronext Brussels under the "SHUR" symbol.

At March 31, 2020, Shurgard owned 234 self-storage facilities with approximately
13 million net rentable square feet. Shurgard pays us license fees for use of
the "Shurgard" trademark, as described in more detail in Note 4 to our March 31,
2020 financial statements.

In the three months ended March 31, 2020, Shurgard acquired two facilities for an aggregate cost of $24.5 million (none in the same period in 2019).


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Our equity in earnings from Shurgard totaled $2.2 million and $4.0 million for
the three months ended March 31, 2020 and 2019, respectively. The decrease is
due primarily to our (i) $3.5 million equity share of a casualty loss incurred
by Shurgard with respect to a facility destroyed by fire in the three months
ended March 31, 2020, offset partially by (ii) an increase as a result of our
$1.4 million equity share of Shurgard's resolution of a contingency in the three
months ended March 31, 2020.

Our future earnings from Shurgard will also be affected by (i) the operating
results of its existing facilities, (ii) the level of development and
acquisition activities, (iii) the income tax rates applicable in the various
European jurisdictions in which Shurgard operates, and (iv) the exchange rate
between the U.S. Dollar and currencies in the countries in which Shurgard
conducts its business (principally the Euro).

Shurgard's public filings and publicly reported information, including discussion of the impacts from the COVID Pandemic, can be obtained on its website, https://corporate.shurgard.eu and on the website of the Luxembourg Stock Exchange, http://www.bourse.lu. Information on these websites is not incorporated by reference herein and is not a part of this Quarterly Report on Form 10-Q.



For purposes of recording our equity in earnings from Shurgard, the Euro was
translated at average exchange rates of 1.103 and 1.136 for the three months
ended March 31, 2020 and 2019, respectively.

Analysis of items not allocated to segments



General and administrative expense: The following table sets forth our general
and administrative expense:

                                          Three Months Ended March 31,
                                        2020              2019     Change
                                             (Amounts in thousands)

Share-based compensation expense $ 6,607 $ 7,594 $ (987) Costs of senior executives

                 1,640           1,328        312
Development and acquisition costs          2,444           2,067        377
Tax compliance costs and taxes paid        1,713           1,433        280
Legal costs                                2,432           3,704    (1,272)
Public company costs                       1,386           1,512      (126)
Other costs                                4,842           1,865      2,977
Total                                $    21,064        $ 19,503  $   1,561


Share-based compensation expense includes the amortization of restricted share
units and stock options granted to employees and trustees, as well as related
employer taxes. Share-based compensation expense varies based upon the level of
grants and their related vesting and amortization periods, forfeitures, as well
as the Company's common share price on the date of grant. See Note 10 to our
March 31, 2020 financial statements for further information on our share-based
compensation.

Our share-based compensation plans were revised after March 31, 2020 to allow
vesting ("Retirement Vesting"), rather than forfeiture, of all unvested
share-based grants upon termination of service, for employees that meet certain
requirements, such as minimum age, minimum years of service, notice, and who
cooperate as needed in a transition plan. This change is expected to increase
share-based compensation expense in the remainder of 2020, due primarily to
accelerated amortization of share-based grants that are expected to be eligible
for Retirement Vesting at an earlier date than the original vesting date. In
addition, 770,000 stock options were granted in the three months ended March 31,
2020, which will also result in an increase in share-based compensation expense
during the remainder of 2020.

Costs of senior executives represent the cash compensation paid to our CEO and CFO.



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Development and acquisition costs primarily represent internal and external
expenses related to our development and acquisition of real estate facilities
and varies primarily based upon the level of activities. The amounts in the
above table are net of $3.1 million for each of the three month periods ended
March 31, 2020 and 2019, in development costs that were capitalized to newly
developed and redeveloped self-storage facilities. Development and acquisition
costs are expected to remain stable in the remainder of 2020. However, the COVID
Pandemic could decrease the proportion of overhead capitalized in the remainder
of 2020, due to delays in construction and entitlement activities.

Tax compliance costs and taxes paid include taxes paid to various state and
local authorities, the internal and external costs of filing tax returns, costs
associated with complying with federal and state tax laws, and maintaining our
compliance with Internal Revenue Service REIT rules. Such costs vary primarily
based upon the tax rates of the various states in which we do business.

Legal costs include internal personnel as well as fees paid to legal firms and
other third parties with respect to general corporate legal matters and risk
management, and varies based upon the level of legal activity. The future level
of legal costs is not determinable.

Public company costs represent the incremental costs of operating as a
publicly-traded company, such as internal and external investor relations
expenses, stock listing and transfer agent fees, board of trustees' (our
"Board") costs, and costs associated with maintaining compliance with applicable
laws and regulations, including the Dodd-Frank Wall Street Reform and Consumer
Protection Act and Sarbanes-Oxley Act of 2002.

Other costs represent certain professional and consulting fees, payroll, and
overhead that are not attributable to our property operations. Such costs
include nonrecurring and variable items, including $1.6 million in due diligence
costs incurred in the three months ended March 31, 2020 in connection with our
non-binding proposal, which we did not proceed with, to acquire 100% of the
stapled securities of National Storage REIT. The level of these costs depend
upon corporate activities and initiatives and, as a result, such costs are not
predictable.

Our future general and administrative expenses are difficult to estimate, due to their dependence upon many factors, including those noted above.



Interest and other income: Interest and other income is comprised primarily of
the net income from our commercial operations, our property management
operation, interest earned on cash balances, and trademark license fees received
from Shurgard, as well as sundry other income items that are received from time
to time in varying amounts. Excluding amounts attributable to the aggregate of
our commercial operations and property management operations totaling
$2.6 million, and $2.7 million in the three months ended March 31, 2020 and
2019, respectively, interest and other income decreased in the three months
ended March 31, 2020 due primarily to a decline in average interest rates,
offset partially by an increased level of uninvested cash balances. We do not
expect any significant changes in income from commercial and property management
operations in the remainder of 2020; however, the COVID Pandemic could result in
difficulties in collecting commercial rent or leasing space. The level of other
interest and income items in the remainder of 2020 will be dependent upon the
level of cash balances we retain, interest rates, and the level of sundry other
income items.

Interest expense: For the three months ended March 31, 2020 and 2019, we
incurred $14.6 million, and $9.3 million, respectively, of interest on our
outstanding debt. In determining interest expense, these amounts were offset by
capitalized interest of $0.9 million and $1.2 million during the three months
ended March 31, 2020 and 2019, respectively, associated with our development
activities. The increase in the three months ended March 31, 2020, as compared
to the same period in 2019, is due to our issuances on (i) April 12, 2019 of
$500 million in senior notes bearing interest at an annual rate of 3.385% and on
(ii) January 24, 2020 of €500 million ($551.6 million) aggregate principal
amount of senior notes bearing interest at an annual rate of 0.875%. At March
31, 2020, we had $2.5 billion of debt outstanding, with an average interest rate
of 2.4%.

Future interest expense will be dependent upon the level of outstanding debt and the amount of in-process development costs.


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Foreign Exchange Gain: For the three months ended March 31, 2020 and 2019, we
recorded foreign currency translation gains of $8.9 million and $7.8 million,
respectively, representing the changes in the U.S. Dollar equivalent of our
Euro-denominated unsecured notes due to fluctuations in exchange rates. The Euro
was translated at exchange rates of approximately 1.100 U.S. Dollars per Euro at
March 31, 2020, 1.122 at December 31, 2019, 1.122 at March 31, 2019 and 1.144 at
December 31, 2018. Future gains and losses on foreign currency translation will
be dependent upon changes in the relative value of the Euro to the U.S. Dollar,
and the level of Euro-denominated debt outstanding.

Gain on Real Estate Investment Sales: In the three months ended March 31, 2020,
we recorded $1.1 million (none in the same period in 2019) in gains, primarily
in connection with the partial sale of real estate facilities pursuant to
eminent domain proceedings.

Net Income Allocable to Preferred Shareholders: Net income allocable to
preferred shareholders based upon distributions decreased from $55.0 million in
the three months ended March 31, 2019 to $52.0 million in the same period in
2020, due primarily to lower average coupon rates due to redemptions of
preferred shares with the proceeds from the issuance of new series with lower
market coupon rates. We also allocated $8.5 million of income from our common
shareholders to the holders of our preferred shares in the three months ended
March 31, 2019 in connection with the redemption of our Series Y Preferred
Shares. Based upon our preferred shares outstanding at March 31, 2020, our
quarterly distribution to our preferred shareholders is expected to be
approximately $52.0 million.

Liquidity and Capital Resources

While being a REIT allows us to minimize the payment of federal income tax expense, we are required to distribute 100% of our taxable income to our shareholders. This requirement limits cash flow from operations that can be retained and reinvested in the business, increasing our reliance upon raising capital to fund growth.



Because raising capital is important to our growth, we endeavor to maintain a
strong financial profile characterized by strong credit metrics, including low
leverage relative to our total capitalization and operating cash flows. We are
one of the highest rated REITs, as rated by major rating agencies Moody's and
Standard & Poor's. Our senior debt has an "A" credit rating by Standard & Poor's
and "A2" by Moody's. Our credit ratings on each of our series of preferred
shares are "A3" by Moody's and "BBB+" by Standard & Poor's. Our credit profile
and ratings enable us to effectively access both the public and private capital
markets to raise capital.

While we must distribute our taxable income, we are nonetheless able to retain operating cash flow to the extent that our tax depreciation exceeds our maintenance capital expenditures. In recent years, we have retained approximately $200 million to $300 million per year in cash flow.



Capital needs in excess of retained cash flow are met with: (i) preferred
equity, (ii) medium and long-term debt, and (iii) common equity. We select among
these sources of capital based upon relative cost, availability, the desire for
leverage, and considering potential constraints caused by certain features of
capital sources, such as debt covenants. We view our line of credit, as well as
short-term bank loans, as bridge financing.

We have a $500.0 million revolving line of credit which we occasionally use as
temporary "bridge" financing until we are able to raise longer term capital. As
of March 31, 2020 and April 30, 2020, there were no borrowings outstanding on
the revolving line of credit, however, we do have approximately $15.9 million of
outstanding letters of credit which limits our borrowing capacity to $484.1
million. Our line of credit matures on April 19, 2024.

The COVID Pandemic has had negative impacts on the cost of debt and equity
capital, and may continue to do so or such negative impacts could intensify.
Based upon our substantial current liquidity relative to our capital
requirements noted below, and our strong financial profile and credit ratings,
we do not expect such capital market dislocations to have a material impact upon
our expected capital and growth plans over the next 12 months. However, there
can be no assurance that they would not in the future, if they were to persist
for a long period of time or intensify.

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Liquidity and Capital Resource Analysis: We believe that our net cash provided
by our operating activities will continue to be sufficient to enable us to meet
our ongoing requirements for principal payments on debt, maintenance capital
expenditures and distributions to our shareholders over the next 12 months.

As of March 31, 2020, we expect capital resources over the next year of
approximately $1.4 billion, which exceeds our currently identified capital needs
of approximately $539.6 million. Our expected capital resources include: (i)
$718.4 million of cash as of March 31, 2020, (ii) $484.1 million of available
borrowing capacity on our revolving line of credit and (iii) approximately $200
million of expected retained operating cash flow in the next year. Retained
operating cash flow represents our expected cash flow provided by operating
activities, less shareholder distributions and capital expenditures to maintain
our real estate facilities.

Our currently identified capital needs consist primarily of $66.8 million in
property acquisitions currently under contract and $472.8 million of remaining
spending on our current development pipeline, which will be incurred primarily
in the next 18 to 24 months. We have no substantial principal payments on debt
until 2022. We expect our capital needs to increase over the next year as we add
projects to our development pipeline and acquire additional properties.
Additional potential capital needs could result from various activities
including the redemption of outstanding preferred securities, repurchases of
common stock, or mergers and acquisition activities; however, there can be no
assurance of any such activities transpiring in the near or longer term. In
addition, the COVID Pandemic could result in increases or decreases to our
capital needs as we continue to adjust our acquisition and development of
self-storage facilities in light of potential returns, execution issues, the
cost and availability of capital, and other factors.

To the extent our retained operating cash flow, cash on hand, and line of credit
are insufficient to fund our activities, we believe we have a variety of
possibilities to raise additional capital including issuing common or preferred
securities, issuing debt, or entering into joint venture arrangements to acquire
or develop facilities.

Required Debt Repayments: As of March 31, 2020, the principal outstanding on our
debt totaled approximately $2.5 billion, consisting of $26.8 million of secured
debt, $926.3 million of Euro-denominated unsecured debt and $1.5 billion of U.S.
Dollar denominated unsecured debt. Approximate principal maturities are as
follows (amounts in thousands):

                          Remainder of 2020 $     1,519
                          2021                    1,865
                          2022                  502,584
                          2023                   19,219
                          2024                  110,129
                          Thereafter          1,817,714
                                            $ 2,453,030


The remaining maturities on our debt over at the next two years are nominal. Our
debt is well-laddered, with material debt maturities at least 18 months apart,
which moderates refinancing risk.

Capital Expenditure Requirements: Capital expenditures include general
maintenance, major repairs or replacements to elements of our facilities to keep
our facilities in good operating condition and maintain their visual appeal.
Capital expenditures do not include costs relating to the development of new
facilities or redevelopment of existing facilities to increase their available
rentable square footage.

Capital expenditures totaled $56.9 million in the first three months of 2020,
and are expected to approximate $175 million in the year ending December 31,
2020. Our capital expenditures for 2020 include certain projects that are
upgrades and not traditional like-for-like replacements of existing components,
and in certain circumstances replace existing components before the end of their
functional lives. Such projects include installation of LED lighting, replacing
existing planting configurations with more drought tolerant and low maintenance
configurations, installation of solar panels, improvements to office and
customer zone configurations to provide a more customer-friendly experience, and
improvements to outdoor facades and color schemes. Such incremental investments
improve customer satisfaction, the attractiveness and competitiveness of our
facilities to new and existing customers, or reduce operating costs. The $175
million in capital expenditures expected for the year ending December 31, 2020,
as well as

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the $192.5 million incurred in 2019, represent a substantial increase from the
amounts incurred of $139.4 million, $124.8 million and $86.0 million in 2018,
2017, and 2016, respectively. We expect continued elevated capital expenditures
beyond 2020; however, the level and persistence of this elevation is uncertain
at this time.

As noted above, the COVID Pandemic may impact our capital expenditures, due to
"stay at home" orders and business shutdowns which in many jurisdictions has
shut down or delayed certain capital expenditure projects. The estimate of $175
million noted above represents our best estimate at this time; however, there is
no assurance our capital expenditure amounts will not change as we continue to
monitor the impact of the COVID Pandemic on our ability to execute on capital
expenditure work.

Requirement to Pay Distributions: For all periods presented herein, we have
elected to be treated as a REIT, as defined in the Code. As a REIT, we do not
incur federal income tax on our REIT taxable income (generally, net rents and
gains from real property, dividends, and interest) that is fully distributed
each year (for this purpose, certain distributions paid in a subsequent year may
be considered), and if we meet certain organizational and operational rules. We
believe we have met these requirements in all periods presented herein, and we
expect to continue to elect and qualify as a REIT.

On April 21, 2020, our Board declared a quarterly cash dividend of $2.00 per
common share totaling approximately $350 million, which will be paid at the end
of June 2020. Our consistent, long-term dividend policy has been to distribute
only our taxable income. Future quarterly distributions with respect to the
common shares will continue to be determined based upon our REIT distribution
requirements after taking into consideration distributions to the preferred
shareholders and will be funded with cash flows from operating activities.

We estimate the annual distribution requirements with respect to our Preferred
Shares outstanding at March 31, 2020, to be approximately $208.0 million per
year.

We estimate we will pay approximately $5.0 million per year in distributions to noncontrolling interests outstanding at March 31, 2020.



Real Estate Investment Activities: We continue to seek to acquire additional
self-storage facilities from third parties. Our acquisition volume was robust in
the early part of 2020, with $253.0 million in acquisitions during 2020 thus far
including facilities currently under contract. However, we believe that in the
short-term, acquisition volume may decline due to economic uncertainty resulting
from the COVID Pandemic, resulting in some third party sellers delaying the sale
of their properties. Volume in the latter part of 2020 could increase as the
economy stabilizes and seller confidence returns, or leveraged owners of
recently developed facilities are forced to sell. There can be no assurance as
to the level of future acquisitions of facilities.

In addition, there can be no assurance, if significant additional opportunities
to acquire facilities were to arise as a result of the COVID Pandemic or for
other reasons, whether we would be able to raise capital at a reasonable cost to
allow us to be able to take advantage of such opportunities.

As of March 31, 2020 we had development and expansion projects at a total cost
of approximately $634.5 million. Costs incurred through March 31, 2020 were
$161.7 million, with the remaining cost to complete of $472.8 million expected
to be incurred primarily in the next 18 to 24 months.

Some of these projects are subject to significant contingencies such as
entitlement approval. We expect to continue to seek additional projects;
however, the level of future development and redevelopment may be limited due to
various constraints such as difficulty in finding projects that meet our
risk-adjusted yield expectations and challenges in obtaining building permits
for self-storage activities in certain municipalities.

The COVID Pandemic could delay the estimated timing of completion of our
existing pipeline of development and expansion projects, because many
jurisdictions have shut down or delayed entitlement activities, and "stay at
home" orders could potentially delay construction activities. In addition, the
COVID Pandemic could extend the timeframe for a newly developed facility to
reach stabilized occupancies and cash flows. We continue to monitor our projects
to ensure that they still meet our risk-adjusted yield expectations, and reduced
project yield

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estimates due to the COVID Pandemic or other factors could result in the cancellation of existing projects in the future, or we may not pursue certain new projects that we would have otherwise sought.



Redemption of Preferred Securities: Historically, we have taken advantage of
refinancing higher coupon preferred securities with lower coupon preferred
securities. In the future, we may also elect to finance the redemption of
preferred securities with proceeds from the issuance of debt. As of April 30,
2020, we have the following series of preferred securities that are eligible for
redemption, at our option and with 30 days' notice; our 5.375% Series V
Preferred Shares ($495 million), our 5.200% Series W Preferred Shares ($500
million), and our 5.200% Series X Preferred Shares ($225 million). See Note 8 to
our March 31, 2020 financial statements for the redemption dates of our other
series of preferred shares. Redemption of such preferred shares will depend upon
many factors, including the rate at which we could issue replacement preferred
securities. None of our preferred securities are redeemable at the option of the
holders.

Repurchases of Common Shares: Our Board has authorized management to repurchase
up to 35,000,000 of our common shares on the open market or in privately
negotiated transactions. During the three months ended March 31, 2020, we did
not repurchase any of our common shares. From the inception of the repurchase
program through April 30, 2020, we have repurchased a total of 23,721,916 common
shares at an aggregate cost of approximately $679.1 million. Future levels of
common share repurchases will be dependent upon our available capital,
investment alternatives and the trading price of our common shares.

Contractual Obligations



Our significant contractual obligations at March 31, 2020 and their impact on
our cash flows and liquidity are summarized below for the years ending December
31 (amounts in thousands):

                                        Remainder
                                               of
                              Total          2020        2021         2022        2023         2024     Thereafter

Interest and principal
payments
on debt (1)            $ 2,850,849    $   44,814    $ 59,501    $ 556,670

$ 64,392 $ 153,419 $ 1,972,053



Leases and other
commitments (2)             76,010         3,328       4,395        3,745   

3,522 3,541 57,479



Construction
commitments (3)            103,001        75,013      23,037        4,951            -            -              -

Total                  $ 3,029,860    $  123,155    $ 86,933    $ 565,366

$ 67,914 $ 156,960 $ 2,029,532

(1)Represents contractual principal and interest payments. Amounts with respect to certain Euro-denominated debt are based upon exchange rates at March 31, 2020. See Note 6 to our March 31, 2020 financial statements for further information.

(2)Represents future contractual payments on land, equipment and office space under various leases and other commitments.

(3)Represents future expected payments for construction under contract at March 31, 2020.



We estimate the annual distribution requirements with respect to our Preferred
Shares outstanding at March 31, 2020 to be approximately $208.0 million per
year. Dividends are paid when and if declared by our Board and accumulate if not
paid.

Off-Balance Sheet Arrangements: At March 31, 2020, we had no material off-balance sheet arrangements as defined under Regulation S-K 303(a)(4) and the instructions thereto.

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