The following discussion and analysis of our financial condition and results of
operations for the three months ended March 31, 2020 should be read in
conjunction with our Condensed Consolidated Financial Statements and Notes
thereto for the three months ended March 31, 2020, included herein, and our
Consolidated Financial Statements and Notes thereto for the year ended
December 31, 2019, included in our Annual Report on Form 10-K filed with the
United States Securities and Exchange Commission ("SEC") on February 13, 2020
(our "Annual Report").

FORWARD-LOOKING STATEMENTS

We have made statements in this Quarterly Report on Form 10-Q (this "Quarterly
Report") that constitute "forward-looking statements" as that term is defined in
the Private Securities Litigation Reform Act of 1995 and other securities laws.
These forward-looking statements concern our operations, economic performance,
financial condition, goals, beliefs, future growth strategies, investment
objectives, plans and current expectations, such as our (1) commitment to future
dividend payments, (2) expected change in volume of records stored with us, (3)
expectations that profits will increase in our growth portfolio, including our
higher-growth markets, and that our growth portfolio will become a larger part
of our business over time, (4) expectations related to our revenue management
programs and continuous improvement initiatives, (5) expectations related to our
leverage ratio and capital requirements, (6) expected ability to identify and
complete acquisitions and drive returns on invested capital, (7) anticipated
capital expenditures, (8) expectations and assumptions regarding the possible
impact from the COVID-19 (as defined below) pandemic on us and our customers,
including on our businesses, financial position, results of operations and cash
flows and the goodwill associated with our reporting units and (9) expected
benefits, costs and actions related to, and timing of, Project Summit (as
defined and discussed below). These forward-looking statements are subject to
various known and unknown risks, uncertainties and other factors. When we use
words such as "believes," "expects," "anticipates," "estimates" or similar
expressions, we are making forward-looking statements. Although we believe that
our forward-looking statements are based on reasonable assumptions, our expected
results may not be achieved, and actual results may differ materially from our
expectations. In addition, important factors that could cause actual results to
differ from expectations include, among others:

• the severity and duration of the COVID-19 pandemic and its effects on

the global economy, including its effects on us, the markets we serve

and our customers and the third parties with whom we do business within

those markets;

• our ability to remain qualified for taxation as a real estate investment

trust for United States federal income tax purposes ("REIT");

• the adoption of alternative technologies and shifts by our customers to


         storage of data through non-paper based technologies;


•        changes in customer preferences and demand for our storage and
         information management services;


•        our ability or inability to execute our strategic growth plan, expand
         internationally, complete acquisitions on satisfactory terms, and to
         integrate acquired companies efficiently;

• changes in the amount of our growth and maintenance capital expenditures

and our ability to raise capital and invest according to plan;

• our ability to execute on Project Summit and the potential impacts of


         Project Summit on our ability to retain and recruit employees and
         execute on our strategy;

• the cost and our ability to comply with laws, regulations and customer


         demands relating to data security and privacy issues, as well as fire
         and safety standards;

• the impact of litigation or disputes that may arise in connection with


         incidents in which we fail to protect our customers' information or our
         internal records or information technology ("IT") systems and the impact
         of such incidents on our reputation and ability to compete;

• changes in the price for our storage and information management services


         relative to the cost of providing such storage and information
         management services;

• changes in the political and economic environments in the countries in

which our international subsidiaries operate and changes in the global

political climate;

• the impact of executing on our growth strategy through joint ventures;

• our ability to comply with our existing debt obligations and

restrictions in our debt instruments or to obtain additional financing


         to meet our working capital needs;


•        the impact of service interruptions or equipment damage and the cost of
         power on our data center operations;

• changes in the cost of our debt;

• the impact of alternative, more attractive investments on dividends;

• the cost or potential liabilities associated with real estate necessary


         for our business;



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• the performance of business partners upon whom we depend for technical


         assistance or management expertise; and


•        other trends in competitive or economic conditions affecting our

financial condition or results of operations not presently contemplated.

Additional risks and facts that may affect us, including as a result of the COVID-19 pandemic, are set forth in our filings with the SEC, including under "Item 1A. Risk Factors" in this Quarterly Report and our Annual Report.



You should not rely upon forward-looking statements except as statements of our
present intentions and of our present expectations, which may or may not occur.
You should read these cautionary statements as being applicable to all
forward-looking statements wherever they appear. Except as required by law, we
undertake no obligation to release publicly the result of any revision to these
forward-looking statements that may be made to reflect events or circumstances
after the date hereof or to reflect the occurrence of unanticipated events or
otherwise. Readers are also urged to carefully review and consider the various
disclosures we have made in this Quarterly Report, as well as our other periodic
reports filed with the SEC including under "Risk Factors" in this Quarterly
Report and in our Annual Report.

Overview

The following discussions set forth, for the periods indicated, management's discussion and analysis of financial condition and results of operations. Significant trends and changes are discussed for the three months ended March 31, 2020 within each section.

COVID-19



In December 2019, a novel strain of coronavirus ("COVID-19") was reported to
have surfaced in Wuhan, China. In January 2020, COVID-19 spread to other
countries, including the United States, and the World Health Organization
subsequently declared COVID-19 a pandemic. This has resulted in U.S. federal,
state and local and foreign governments and private entities mandating various
restrictions, including travel restrictions, restrictions on public gatherings,
stay-at-home orders and advisories and the quarantining of people who may have
been exposed to the virus. We have temporarily closed certain of our offices and
facilities across the world and implemented certain travel restrictions for our
employees, which have disrupted how we operate our business. The preventative
and protective actions that the governments have ordered, or we have implemented
as an organization, have resulted in a period of reduced operations and business
disruption for us, our customers and other third parties with which we do
business. The effects of the pandemic, including the effects on the economy, and
the preventative and protective actions experienced to date include, but are not
limited to, a decline in our service revenues, limited delays in cash
collections from customers and the incurrence of incremental costs as a result
of such protective actions. The broader impacts of the COVID-19 pandemic on our
financial position, results of operations and cash flows remain uncertain and
difficult to predict as information is rapidly evolving, and the severity and
duration of the COVID-19 pandemic is still unknown, as is our visibility to the
COVID-19 pandemic's effect on the markets we serve and our customers within
those markets.

Project Summit



In October 2019, we announced our global program designed to better position us
for future growth and achievement of our strategic objectives ("Project
Summit"). Project Summit focuses on simplifying our global structure by
combining our core records and information management operations under one
global leader and rebalancing our resources, streamlining managerial structures
and leveraging our global and regional customer facing resources. We are also
implementing systems and process changes designed to make our organization more
agile and dynamic, streamline our organization and reallocate our resources to
better align with our strategic goals as part of Project Summit. Since Project
Summit was announced, we have identified additional opportunities to streamline
our business and operations, as well as accelerated the timing of certain
opportunities previously identified. Such opportunities include leveraging new
technology capabilities to enable us to adjust our service delivery model and
more efficiently utilize our fleet, labor and real estate, which has broadened
the initial scope of Project Summit.


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The activities associated with Project Summit began in the fourth quarter of
2019 and are expected to be substantially complete by the end of 2021. We now
expect the total program benefits associated with Project Summit to be fully
realized exiting 2021. Including the expanded scope of Project Summit described
above, we now estimate that Project Summit will improve annual Adjusted EBITDA
(as defined below) by approximately $375.0 million exiting 2021, an increase
from our original estimate of $200.0 million. In addition, we now expect Project
Summit to improve annual Adjusted EBITDA by approximately $150.0 million in
2020, an increase from our original estimate of $80.0 million. We will continue
to evaluate our overall operating model, as well as various opportunities and
initiatives, including those associated with real estate consolidation, system
implementation and process changes, which could result in the identification and
implementation of additional actions associated with Project Summit and
incremental costs and benefits.

Including the expanded scope of Project Summit described above, we now estimate
that the implementation of Project Summit will result in total costs (including
operating expenditures ("Restructuring Charges") and capital expenditures) of
approximately $450.0 million, a $210.0 million increase from our original
estimate of $240.0 million, of which we expect to incur $240.0 million in 2020.
The following table presents (in thousands) the total costs related to Project
Summit, comprised of Restructuring Charges, primarily related to employee
severance costs and professional fees, and capital expenditures for both the
three months ended March 31, 2020 and from the inception of Project Summit
through March 31, 2020.
                                                                    From the inception of Project
                                     For the Three Months Ended             Summit through
                                           March 31, 2020                   March 31, 2020
Restructuring Charges               $                    41,046     $                     89,643
Capital Expenditures associated
with Project Summit                                       1,278                            1,278
Total                               $                    42,324     $                     90,921


See Note 9 to Notes to Condensed Consolidated Financial Statements included in this Quarterly Report for more information on the Restructuring Charges.



During the fourth quarter of 2019, as a result of the realignment of our global
managerial structure and changes to our internal financial reporting associated
with Project Summit, we reassessed the composition of our reportable operating
segments and reporting units, as discussed in Note 2.h. to Notes to Consolidated
Financial Statements included in our Annual Report. As a result of the
managerial structure changes associated with Project Summit, we now have the
following reportable operating segments: (i) Global Records and Information
Management ("Global RIM") Business (which consists of our former North American
Records and Information Management Business (excluding our technology escrow
services business, which is now included as a component of our Corporate and
Other Business), North American Data Management Business, Western European
Business and Other International Business segments); (ii) Global Data Center
Business; and (iii) Corporate and Other Business (which includes our Adjacent
Businesses and our technology escrow services business). As a result of these
changes, previously reported segment information has been restated to conform to
the current presentation.

Change in Presentation

We have historically classified our significant acquisition costs which
represent operating expenditures associated with (1) the acquisition of Recall
Holdings Limited ("Recall") that we completed on May 2, 2016 (the "Recall
Transaction"), including: (i) advisory and professional fees to complete the
Recall Transaction; (ii) costs associated with the divestments required in
connection with receipt of regulatory approvals (including transitional
services); and (iii) costs to integrate Recall with our existing operations,
including moving, severance, facility upgrade, REIT integration and system
upgrade costs, as well as certain costs associated with our shared service
center initiative for our finance, human resources and information technology
functions; and (2) the advisory and professional fees to complete the
acquisition of IO Data Centers, LLC ("IODC") (collectively, "Significant
Acquisition Costs"), as components of Selling, general and administrative
expenses and Cost of Sales. Beginning in the fourth quarter of 2019, we present
Significant Acquisition Costs as its own line item within Operating Expenses in
our Condensed Consolidated Statements of Operations. The prior period has been
confirmed to this presentation.

There were no Significant Acquisition Costs for the three months ended March 31,
2020 as all of the costs associated with the Recall Transaction and IODC were
incurred as of December 31, 2019. Significant Acquisition Costs for the three
months ended March 31, 2019 was approximately $2.7 million.

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General



Our revenues consist of storage rental revenues as well as service revenues and
are reflected net of sales and value added taxes. Storage rental revenues, which
are considered a key driver of financial performance for the storage and
information management services industry, consist primarily of recurring
periodic rental charges related to the storage of materials or data (generally
on a per unit basis) that are typically retained by customers for many years,
technology escrow services that protect and manage source code and revenues
associated with our data center operations. Service revenues include charges for
related service activities, the most significant of which include: (1) the
handling of records, including the addition of new records, temporary removal of
records from storage, refiling of removed records and courier operations,
consisting primarily of the pickup and delivery of records upon customer
request; (2) destruction services, consisting primarily of secure shredding of
sensitive documents and the related sale of recycled paper, the price of which
can fluctuate from period to period, and customer termination and permanent
removal fees; (3) other services, including the scanning, imaging and document
conversion services of active and inactive records and project revenues; and (4)
consulting services. Our service revenue growth has been negatively impacted by
declining activity rates as stored records are becoming less active. While
customers continue to store their records and tapes with us, they are less
likely than they have been in the past to retrieve records for research and
other purposes, thereby reducing service activity levels.

Cost of sales (excluding depreciation and amortization) consists primarily of
wages and benefits for field personnel, facility occupancy costs (including rent
and utilities), transportation expenses (including vehicle leases and fuel),
other product cost of sales and other equipment costs and supplies. Of these,
wages and benefits and facility occupancy costs are the most significant.
Selling, general and administrative expenses consist primarily of wages and
benefits for management, administrative, IT, sales, account management and
marketing personnel, as well as expenses related to communications and data
processing, travel, professional fees, bad debts, training, office equipment and
supplies.

Trends in facility occupancy costs are impacted by the total number of
facilities we occupy, the mix of properties we own versus properties we occupy
under leases, fluctuations in per square foot occupancy costs, and the levels of
utilization of these properties. Trends in total wages and benefits in dollars
and as a percentage of total consolidated revenue are influenced by changes in
headcount and compensation levels, achievement of incentive compensation
targets, workforce productivity and variability in costs associated with medical
insurance and workers' compensation.

The expansion of our international businesses has impacted the major cost of
sales components and selling, general and administrative expenses. Our
international operations are more labor intensive relative to revenue than our
operations in North America and, therefore, labor costs are a higher percentage
of international segment revenue. In addition, the overhead structure of our
expanding international operations has generally not achieved the same level of
overhead leverage as our North American operations, which may result in an
increase in selling, general and administrative expenses as a percentage of
consolidated revenue as our international operations become a larger percentage
of our consolidated results.

Our consolidated revenues and expenses are subject to the net effect of foreign
currency translation related to our operations outside the United States. It is
difficult to predict the future fluctuations of foreign currency exchange rates
and how those fluctuations will impact our Consolidated Statements of
Operations. As a result of the relative size of our international operations,
these fluctuations may be material on individual balances. Our revenues and
expenses from our international operations are generally denominated in the
local currency of the country in which they are derived or incurred. Therefore,
the impact of currency fluctuations on our operating income and operating margin
is partially mitigated. In order to provide a framework for assessing how our
underlying businesses performed excluding the effect of foreign currency
fluctuations, we compare the percentage change in the results from one period to
another period in this report using constant currency presentation. The constant
currency growth rates are calculated by translating the 2019 results at the 2020
average exchange rates. Constant currency growth rates are a non-GAAP measure.


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The following table is a comparison of underlying average exchange rates of the
foreign currencies that had the most significant impact on our United States
dollar-reported revenues and expenses:
                              Percentage of United States
                                    Dollar-Reported                     Average Exchange
                                    Revenue for the                      Rates for the                 Percentage
                                  Three Months Ended                   Three Months Ended           Strengthening /
                                       March 31,                           March 31,                 (Weakening) of
                               2020                 2019              2020              2019        Foreign Currency
Australian dollar              3.1 %                3.4 %       $     0.658         $    0.712             (7.6 )%
Brazilian real                 2.2 %                2.7 %       $     0.226         $    0.265            (14.7 )%
British pound sterling         6.1 %                6.6 %       $     1.280         $    1.302             (1.7 )%
Canadian dollar                5.6 %                5.8 %       $     0.746         $    0.752             (0.8 )%
Euro                           7.2 %                7.5 %       $     1.103         $    1.136             (2.9 )%



The percentage of United States dollar-reported revenues for all other foreign
currencies was 14.0% and 12.7% for the three months ended March 31, 2020 and
2019, respectively.



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Non-GAAP Measures

Adjusted EBITDA

Adjusted EBITDA is defined as income (loss) from continuing operations before
interest expense, net, provision (benefit) for income taxes, depreciation and
amortization, and also excludes certain items that we believe are not indicative
of our core operating results, specifically: (1) (gain) loss on
disposal/write-down of property, plant and equipment, net (including real
estate); (2) intangible impairments; (3) other (income) expense, net (which
includes foreign currency transaction (gains) losses, net); (4) Significant
Acquisition Costs; and (5) Restructuring Charges. Adjusted EBITDA Margin is
calculated by dividing Adjusted EBITDA by total revenues. We use multiples of
current or projected Adjusted EBITDA in conjunction with our discounted cash
flow models to determine our estimated overall enterprise valuation and to
evaluate acquisition targets. We believe Adjusted EBITDA and Adjusted EBITDA
Margin provide our current and potential investors with relevant and useful
information regarding our ability to generate cash flows to support business
investment. These measures are an integral part of the internal reporting system
we use to assess and evaluate the operating performance of our business.

Adjusted EBITDA excludes both interest expense, net and the provision (benefit)
for income taxes. These expenses are associated with our capitalization and tax
structures, which we do not consider when evaluating the operating profitability
of our core operations. Finally, Adjusted EBITDA does not include depreciation
and amortization expenses, in order to eliminate the impact of capital
investments, which we evaluate by comparing capital expenditures to incremental
revenue generated and as a percentage of total revenues. Adjusted EBITDA and
Adjusted EBITDA Margin should be considered in addition to, but not as a
substitute for, other measures of financial performance reported in accordance
with accounting principles generally accepted in the United States of America
("GAAP"), such as operating income, income (loss) from continuing operations,
net income (loss) or cash flows from operating activities from continuing
operations (as determined in accordance with GAAP).

Reconciliation of Income (Loss) from Continuing Operations to Adjusted EBITDA
(in thousands):
                                                              Three Months Ended
                                                                   March 31,
                                                             2020            2019
Income (Loss) from Continuing Operations                 $    64,892     $  

30,476

Add/(Deduct):


Provision (Benefit) for Income Taxes                           9,687          10,553
Other (Income) Expense, Net                                  (42,726 )        15,210
Interest Expense, Net                                        105,649         102,436
(Gain) Loss on disposal/write-down of property, plant
and equipment, net                                            (1,055 )           602
Depreciation and amortization                                162,584         162,483
Significant Acquisition Costs                                      -           2,746
Restructuring Charges                                         41,046               -
Intangible impairments                                        23,000               -
Adjusted EBITDA                                          $   363,077     $   324,506




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Adjusted EPS



Adjusted EPS is defined as reported earnings per share fully diluted from
continuing operations excluding: (1) (gain) loss on disposal/write-down of
property, plant and equipment, net (including real estate); (2) intangible
impairments; (3) other (income) expense, net (which includes foreign currency
transaction (gains) losses, net); (4) Significant Acquisition Costs; (5)
Restructuring Charges; and (6) the tax impact of reconciling items and discrete
tax items. Adjusted EPS includes income (loss) attributable to noncontrolling
interests. We do not believe these excluded items to be indicative of our
ongoing operating results, and they are not considered when we are forecasting
our future results. We believe Adjusted EPS is of value to our current and
potential investors when comparing our results from past, present and future
periods.

Reconciliation of Reported EPS-Fully Diluted from Continuing Operations to Adjusted EPS-Fully Diluted from Continuing Operations:


                                                                  Three Months Ended
                                                                       March 31,
                                                                 2020             2019

Reported EPS-Fully Diluted from Continuing Operations $ 0.22

   $      0.10
Add/(Deduct):
Income (Loss) Attributable to Noncontrolling Interests                -                 -
Other (Income) Expense, Net                                       (0.15 )   

0.05


(Gain) Loss on disposal/write-down of property, plant and
equipment, net                                                        -                 -
Significant Acquisition Costs                                         -              0.01
Restructuring Charges                                              0.14                 -
Intangible impairments                                             0.08                 -

Tax Impact of Reconciling Items and Discrete Tax Items(1) (0.02 )

             -

Adjusted EPS-Fully Diluted from Continuing Operations(2) $ 0.27

$ 0.17

_______________________________________________________________

(1) The difference between our effective tax rates and our structural tax rate

(or adjusted effective tax rates) for the three months ended March 31,

2020 and 2019 is primarily due to (i) the reconciling items above, which

impact our reported income (loss) from continuing operations before

provision (benefit) for income taxes but have an insignificant impact on

our reported provision (benefit) for income taxes and (ii) other discrete


       tax items. Our structural tax rate for purposes of the calculation of
       Adjusted EPS for the three months ended March 31, 2020 and 2019 was 17.1%
       and 18.9%, respectively.

(2) Columns may not foot due to rounding.


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FFO (Nareit) and FFO (Normalized)



Funds from operations ("FFO") is defined by the National Association of Real
Estate Investment Trusts ("Nareit") and us as net income (loss) excluding
depreciation on real estate assets, gains on sale of real estate, net of tax and
amortization of data center leased-based intangibles ("FFO (Nareit)"). FFO
(Nareit) does not give effect to real estate depreciation because these amounts
are computed, under GAAP, to allocate the cost of a property over its useful
life. Because values for well-maintained real estate assets have historically
increased or decreased based upon prevailing market conditions, we believe that
FFO (Nareit) provides investors with a clearer view of our operating
performance. Our most directly comparable GAAP measure to FFO (Nareit) is net
income (loss). Although Nareit has published a definition of FFO, modifications
to FFO (Nareit) are common among REITs as companies seek to provide financial
measures that most meaningfully reflect their particular business. Our
definition of FFO (Normalized) excludes certain items included in FFO (Nareit)
that we believe are not indicative of our core operating results, specifically:
(1) (gain) loss on disposal/write-down of property, plant and equipment
(excluding real estate), net; (2) intangible impairments; (3) other (income)
expense, net (which includes foreign currency transaction (gains) losses, net);
(4) real estate financing lease depreciation; (5) Significant Acquisition Costs;
(6) Restructuring Charges; (7) the tax impact of reconciling items and discrete
tax items; (8) (income) loss from discontinued operations, net of tax; and (9)
loss (gain) on sale of discontinued operations, net of tax.

Reconciliation of Net Income (Loss) to FFO (Nareit) and FFO (Normalized) (in
thousands):
                                                            Three Months Ended March 31,
                                                              2020                 2019
Net Income (Loss)                                       $       64,892       $       30,452
Add/(Deduct):
Real Estate Depreciation(1)                                     76,587      

73,079


Gains on Sale of Real Estate, Net of Tax                          (492 )                  -
Data Center Lease-Based Intangible Assets
Amortization(2)                                                 11,353               12,609
FFO (Nareit)                                                   152,340              116,140
Add/(Deduct):

(Gain) Loss on disposal/write-down of property, plant and equipment (excluding real estate), net

                        (244 )                602
Other (Income) Expense, Net(3)                                 (42,726 )    

15,210


Real Estate Financing Lease Depreciation                         3,163                3,504
Significant Acquisition Costs                                        -                2,746
Restructuring Charges                                           41,046                    -
Intangible impairments                                          23,000                    -
Tax Impact of Reconciling Items and Discrete Tax
Items(4)                                                        (6,812 )               (709 )
Loss (Income) from Discontinued Operations, Net of
Tax(5)                                                               -                   24
FFO (Normalized)                                        $      169,767       $      137,517

_______________________________________________________________

(1) Includes depreciation expense related to owned real estate assets (land

improvements, buildings, building improvements, leasehold improvements and

racking), excluding depreciation related to real estate financing leases.

(2) Includes amortization expense for Data Center In-Place Lease Intangible

Assets and Data Center Tenant Relationship Intangible Assets as discussed

in Note 2.i. to Notes to Consolidated Financial Statements included in our


       Annual Report.


(3)    Includes foreign currency transaction (gains) losses, net of $(37.4)
       million and $17.7 million for the three months ended March 31, 2020 and
       2019, respectively. See Note 2.k. to Notes to Condensed Consolidated
       Financial Statements included in this Quarterly Report.

(4) Represents the tax impact of (i) the reconciling items above, which impact

our reported income (loss) from continuing operations before provision

(benefit) for income taxes but have an insignificant impact on our

reported provision (benefit) for income taxes and (ii) other discrete tax

items. Discrete tax items resulted in a (benefit) provision for income


       taxes of $0.0 million and $(0.6) million for the three months ended
       March 31, 2020 and 2019, respectively.


(5)    Net of a de minimis tax benefit for the three months ended March 31, 2020
       and 2019.



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Critical Accounting Policies



Our discussion and analysis of our financial condition and results of operations
are based upon our Condensed Consolidated Financial Statements, which have been
prepared in accordance with GAAP. The preparation of these financial statements
requires us to make estimates, judgments and assumptions that affect the
reported amounts of assets, liabilities, revenues and expenses, and related
disclosure of contingent assets and liabilities at the date of the financial
statements and for the period then ended. On an ongoing basis, we evaluate the
estimates used. We base our estimates on historical experience, actuarial
estimates, current conditions and various other assumptions that we believe to
be reasonable under the circumstances. These estimates form the basis for making
judgments about the carrying values of assets and liabilities and are not
readily apparent from other sources. Actual results may differ from these
estimates. Our critical accounting policies include the following, which are
listed in no particular order:
• Revenue Recognition


• Accounting for Acquisitions

• Impairment of Tangible and Intangible Assets




• Income Taxes



Further detail regarding our critical accounting policies can be found in "Item
7. Management's Discussion and Analysis of Financial Condition and Results of
Operations" in our Annual Report, and the Consolidated Financial Statements and
the Notes included therein and should be read in conjunction with the disclosure
below which addresses updates in light of the COVID-19 pandemic.

Impairment of Tangible and Intangible Assets

Goodwill and other indefinite-lived intangible assets not subject to
amortization: Goodwill and intangible assets with indefinite lives are not
amortized but are reviewed annually for impairment, or more frequently if
impairment indicators arise. Other than goodwill, we currently have no
intangible assets that have indefinite lives and which are not amortized. We
have selected October 1 as our annual goodwill impairment review date. We
performed our annual goodwill impairment review as of October 1, 2019 and
concluded that as of October 1, 2019 goodwill was not impaired. As of
December 31, 2019, no factors were identified that would alter our October 1,
2019 goodwill impairment analysis. Our reporting units as of December 31, 2019
are described in detail in Note 2.h. to Notes to Consolidated Financial
Statements included in our Annual Report. The goodwill associated with
acquisitions completed during the first three months of 2020 (which are
described in Note 4 to Notes to Condensed Consolidated Financial Statements
included in this Quarterly Report) has been incorporated into our reporting
units as they existed as of December 31, 2019. There were no other changes to
the composition of our reporting units for the three months ended March 31,
2020.

During the first quarter of 2020, we concluded that we had a triggering event
related to our Fine Arts reporting unit, requiring us to perform an interim
goodwill impairment test. The primary factor contributing to our conclusion was
the expected impact of the COVID-19 pandemic to this particular business and its
customers and revenue sources, which caused us to believe it was more likely
than not that the carrying value of our Fine Arts reporting unit exceeded its
fair value. During the first quarter of 2020, we performed an interim goodwill
impairment test for our Fine Arts reporting unit utilizing a discounted cash
flow model, with updated assumptions on future revenues, operating expenditures
and capital expenditures. As a result of the interim goodwill impairment test,
we concluded that the fair value of the Fine Arts reporting unit was less than
its carrying value, primarily due to near-term revenue declines that are unable
to be fully mitigated by the cost reduction measures we have taken. Therefore,
we recorded a $23.0 million impairment charge on the goodwill associated with
this reporting unit during the first quarter of 2020. The remaining goodwill for
this reporting unit as of March 31, 2020, is approximately $15.0 million. As
disclosed in our Annual Report, our Global Data Center reporting unit had an
estimated fair value that exceeded its carrying value by less than 20%. At March
31, 2020, we determined we did not have a triggering event requiring an interim
impairment test on the goodwill associated with our Global Data Center reporting
unit. Additionally, we concluded that, as of March 31, 2020, we did not have a
triggering event requiring an interim impairment test on the goodwill associated
with our other reporting units.


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Reporting unit valuations have generally been determined using a combined
approach based on the present value of future cash flows (the "Discounted Cash
Flow Model") and market multiples. There are inherent uncertainties and
judgments involved when determining the fair value of our reporting units for
purposes of our annual impairment testing or upon a triggering event. The
success of each of these businesses and the achievement of certain key
assumptions developed by management and used in the Discounted Cash Flow Model
are contingent upon various factors, which may be impacted by the economic
effects of the COVID-19 pandemic. Such factors include, but are not limited to:
(i) our ability to maintain, or grow, storage rental and service revenues in
line with current expectations and (ii) our ability to manage our fixed and
variable costs in line with potential future revenue declines. These factors are
incremental to those previously outlined in our Annual Report, which included,
but were not limited to: (i) achieving growth from existing customers, (ii)
sales to new customers, (iii) increased market penetration and (iv) accurately
timing the capital investments related to expansions. In addition, the discount
rates utilized in our valuation models could be impacted by changes in the
underlying interest rates and risk premiums which could also result in future
goodwill impairments. However, the duration and severity of the COVID-19
pandemic, as well as the related economic impact on both our business and the
businesses of our customers, remain uncertain as of the filing of this Quarterly
Report. As such, the current assumptions we used in determining the fair values
of our reporting units may materially change as we gain additional visibility
into the impact to our business and our customers' businesses. If our reporting
units are not able to meet the assumptions we used in the Discounted Cash Flow
Model, or there are any future adverse market conditions that are not currently
known or are more severe than we currently expect, including relating to the
COVID-19 pandemic, it could lead to a fair value that is less than the carrying
value in any one of our reporting units and cause future goodwill impairments.

Recent Accounting Pronouncements

See Note 2.l. to Notes to Condensed Consolidated Financial Statements included in this Quarterly Report for a description of recently issued accounting pronouncements, including those recently adopted.

Results of Operations

Comparison of the three months ended March 31, 2020 to the three months ended March 31, 2019 (in thousands):


                                             Three Months Ended
                                                  March 31,               Dollar      Percentage
                                            2020            2019          Change        Change
Revenues                                $ 1,068,731     $ 1,053,863     $  14,868          1.4  %
Operating Expenses                          931,229         895,188        36,041          4.0  %
Operating Income                            137,502         158,675       (21,173 )      (13.3 )%
Other Expenses, Net                          72,610         128,199       (55,589 )      (43.4 )%
Income from Continuing Operations            64,892          30,476        34,416        112.9  %
(Loss) Income from Discontinued
Operations, Net of Tax                            -             (24 )          24       (100.0 )%
Net Income                                   64,892          30,452        34,440        113.1  %
Net Income (Loss) Attributable to
Noncontrolling Interests                        917             891            26          2.9  %
Net Income Attributable to Iron
Mountain Incorporated                   $    63,975     $    29,561     $  34,414        116.4  %
Adjusted EBITDA(1)                      $   363,077     $   324,506     $  38,571         11.9  %
Adjusted EBITDA Margin(1)                      34.0 %          30.8 %

______________________________________________________________


(1)    See "Non-GAAP Measures-Adjusted EBITDA" in this Quarterly Report for the
       definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a
       reconciliation of Adjusted EBITDA to Income (Loss) from Continuing

Operations and a discussion of why we believe these non-GAAP measures


       provide relevant and useful information to our current and potential
       investors.



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REVENUES

Consolidated revenues consist of the following (in thousands):


                     Three Months Ended                               

Percentage Change

March 31,                Dollar                   

Constant Organic


                    2020            2019           Change          Actual          Currency(1)     Growth(2)
Storage Rental  $   683,547     $   662,974     $   20,573            3.1  %            4.9 %          3.0  %
Service             385,184         390,889         (5,705 )         (1.5 )%            0.3 %         (2.3 )%
Total Revenues  $ 1,068,731     $ 1,053,863     $   14,868            1.4  %            3.2 %          1.0  %


________________________________________________________________


(1)    Constant currency growth rates are calculated by translating the 2019
       results at the 2020 average exchange rates.

(2) Our organic revenue growth rate, which is a non-GAAP measure, represents


       the year-over-year growth rate of our revenues excluding the impact of
       business acquisitions, divestitures and foreign currency exchange rate
       fluctuations. Our organic revenue growth rate includes the impact of
       acquisitions of customer relationships.


Storage Rental Revenues



In the three months ended March 31, 2020, the increase in reported consolidated
storage rental revenues was driven by consolidated organic storage rental
revenue growth and the favorable impact of acquisitions/divestitures, partially
offset by unfavorable fluctuations in foreign currency exchange rates. The net
impact of acquisitions/divestitures contributed 1.9% to the reported storage
rental revenue growth rates for the three months ended March 31, 2020 compared
to the prior year period, primarily driven by acquisitions in our Global RIM
Business segment. While our core storage business remains stable in spite of the
COVID-19 pandemic, we have experienced some decreases in new storage volume.
Organic storage rental revenue growth of 3.0% in the three months ended
March 31, 2020 compared to the prior year period was driven by organic storage
rental revenue growth of 2.1% in our Global RIM Business segment primarily
driven by revenue management. Organic storage rental revenue growth in our
Global Data Center Business segment was 8.7% for the three months ended
March 31, 2020 compared to the prior year period, primarily related to increased
customer leasing activity. Excluding the impact of acquisitions/divestitures,
our Global RIM Business segment net volumes as of March 31, 2020 decreased by
0.6% over the ending volume as of March 31, 2019. Including the impact of
acquisitions/divestitures, our Global RIM Business segment net volumes as of
March 31, 2020 increased by 2.2% over the ending volume as of March 31, 2019.
Foreign currency exchange rate fluctuations decreased our reported storage
rental revenue growth rate for the three months ended March 31, 2020 by 1.8%,
compared to the prior year period.

Service Revenues



In the three months ended March 31, 2020, the decrease in reported consolidated
service revenues was driven by negative organic service revenue growth and
unfavorable fluctuations in foreign currency exchange rates, partially offset by
the favorable impact of acquisitions/divestitures. Foreign currency exchange
rate fluctuations decreased our reported service revenue growth rate for the
three months ended March 31, 2020 by 1.8%, compared to the prior year period.
Our reported consolidated service revenues during the three months ended March
31, 2020 also was impacted by the COVID-19 pandemic. Our operations in
countries, such as China, that saw a peak in COVID-19 cases during the three
months ended March 31, 2020, are limited, and as a result, the majority of our
business did not experience service revenue declines until mid-to-late March
2020. However, we did experience decreases, primarily in our service activity,
and particularly in regions where governments have imposed restrictions on
non-essential business operations. In April 2020, we experienced service
activity declines of approximately 40% when compared to April 2019. In the three
months ended March 31, 2020, organic service revenue growth was negative 2.3%
compared to the prior year period, primarily driven by negative organic service
revenue growth of 1.8% in our Global RIM Business segment reflecting lower
recycled paper prices and reduced retrieval/re-file and related transportation
activity, partially offset by growth in our secure shredding revenue and
increased project activity. The net impact of acquisitions/divestitures
contributed 2.6% to the reported service revenue growth rates for the three
months ended March 31, 2020, compared to the prior year period.


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Total Revenues



For the reasons stated above, our reported consolidated revenues increased $14.9
million, or 1.4%, to $1,068.7 million for the three months ended March 31, 2020
from $1,053.9 million for three months ended March 31, 2019. The net impact of
acquisitions/divestitures contributed 2.2% to the reported consolidated revenue
growth rate for the three months ended March 31, 2020 compared to the prior year
period. Consolidated organic revenue growth was 1.0% in the three months ended
March 31, 2020 compared to the prior year period. Foreign currency exchange rate
fluctuations decreased our reported consolidated revenue growth rate for the
three months ended March 31, 2020 by 1.8%, compared to the prior year period.

Organic Growth-Eight-Quarter Trend


                                         2018                                                             2019                                          2020
                  Second Quarter     Third Quarter     Fourth Quarter     First Quarter     Second Quarter     Third Quarter     Fourth Quarter     First Quarter
Storage Rental
Revenue                  1.9 %             2.3 %              1.9 %             2.0 %             2.4  %            3.0  %             2.5  %            3.0  %
Service Revenue          7.6 %             7.1 %              6.1 %             1.8 %            (2.0 )%           (3.0 )%            (0.7 )%           (2.3 )%
Total Revenues           4.1 %             4.1 %              3.5 %             1.9 %             0.7  %            0.7  %             1.3  %            1.0  %



During the past eight quarters, our organic storage rental revenue growth rate
has ranged between 1.9% and 3.0%. Consolidated organic storage rental revenue
growth and consolidated total organic revenue growth were benefited by (i) 0.3%
and 0.2%, respectively, for the second quarter of 2019 related to a $1.7 million
customer lease modification fee in our Global Data Center Business segment, (ii)
0.3% and 0.2%, respectively, for the third quarter of 2019 related to a $1.7
million customer lease modification fee in our Global Data Center Business
segment and (iii) 0.3% and 0.2%, respectively, for the fourth quarter of 2019
related to a $2.0 million customer lease modification fee in our Global Data
Center Business segment. Our organic storage rental revenue growth rates have
increased over the past two fiscal years, as organic storage rental revenue
growth for full year 2018 and 2019 was 2.4% and 2.5%, respectively. At various
points in the economic cycle, organic storage rental revenue growth may be
influenced by changes in pricing and volume. In 2018 and 2019, we experienced
relatively steady net volume in our Global RIM Business segment, with organic
storage rental revenue growth coming primarily from revenue management. While
our core storage business remains stable in spite of the COVID-19 pandemic, we
have experienced some decreases in new storage volume. The impact that the
pandemic will have on our future organic storage rental revenue growth remains
uncertain and will be dependent on the severity and duration of the COVID-19
pandemic.

The organic growth rate for service revenue is inherently more volatile than the
organic growth rate for storage rental revenues due to the more discretionary
nature of certain services we offer, such as large special projects, and, as a
commodity, the volatility of pricing for recycled paper. These revenues, which
are often event-driven and impacted to a greater extent by economic downturns as
customers defer or cancel the purchase of certain services as a way to reduce
their short-term costs, may be difficult to replicate in future periods. The
organic growth rate for total service revenues over the past eight quarters
reflects reduced retrieval/re-file activity and a related decrease in
transportation revenues within our Global RIM Business segment. The increases in
organic service revenue growth rates of 7.6%, 7.1% and 6.1% in the second, third
and fourth quarters of 2018 reflect a strong contribution from our secure
shredding business, which benefited from higher recycled paper prices, higher
destruction activity and acquisitions of customer relationships. Organic service
revenue growth declined to 1.8%, negative 2.0%, negative 3.0% and negative 0.7%
for the first, second, third and fourth quarters of 2019, respectively,
reflecting declining recycled paper prices and moderation of destruction
activity compared to previous quarters. Organic service revenue growth declined
to negative 2.3% in the first quarter of 2020, reflecting continued weakness in
recycled paper prices and to a lesser extent, recycled paper volume decline. The
severity of future service level declines are currently uncertain and are
dependent on the duration and severity of the COVID-19 pandemic, the resulting
government and business actions and the duration and strength of any ensuing
economic recovery that may follow, specifically within the markets in which we
operate and among our customers. As restrictions associated with the COVID-19
pandemic are relaxed, we expect our service activity levels to gradually return.
However, we expect the declines in organic service revenue growth rates to
continue into the second quarter and potentially beyond.



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OPERATING EXPENSES

COVID-19

A significant portion of our cost base is fixed, particularly with regard to our
storage business. However, at lower service activity levels, we do have a number
of options to manage our costs and capital expenditures. In light of the
COVID-19 pandemic, we have taken certain actions, which were initiated in late
March 2020 but primarily took place in April 2020, including, but not limited
to: (i) the termination of nearly all of our temporary and contract workers;
(ii) reductions in our full-time and part-time work forces; (iii) the
introduction of furloughs, reduced hours or other temporary reduction measures
impacting approximately one-third of our global workforce; (iv) the deferral of
certain previously planned non-essential capital investments and (v) the
implementation of a temporary freeze on future acquisitions. While we have
implemented cost savings measures to address the decreased level of service
activity, we continue to incur costs, such as labor, vehicle and facility costs
for service operations that are not being fully utilized, as well as increased
costs due to COVID-19-related actions such as heightened safety and cleaning
procedures and the purchase of personal protective equipment for employees. In
addition, we can provide no assurance that the cost savings measures we have
taken, or may take in future periods, will be sufficient to offset any future
service level declines, and we continue to evaluate additional cost saving
measures as additional information regarding the COVID-19 pandemic and the
related economic downturn become known.

Cost of Sales

Consolidated cost of sales (excluding depreciation and amortization) consists of the following expenses (in thousands):



                                                               Percentage Change            % of          Percentage
                     Three Months Ended                                                 Consolidated        Change
                         March 31,              Dollar                    Constant        Revenues       (Favorable)/
                     2020          2019         Change        Actual      Currency     2020      2019     Unfavorable
Labor            $  203,846     $ 205,291     $  (1,445 )     (0.7 )%        1.6  %    19.1 %   19.5 %       (0.4 )%
Facilities          184,532       174,719         9,813        5.6  %        7.6  %    17.3 %   16.6 %        0.7  %
Transportation       38,938        41,040        (2,102 )     (5.1 )%       (3.5 )%     3.6 %    3.9 %       (0.3 )%
Product Cost of
Sales and Other      39,605        39,596             9          -  %        2.6  %     3.7 %    3.8 %       (0.1 )%
Total Cost of
Sales            $  466,921     $ 460,646     $   6,275        1.4  %        3.5  %    43.7 %   43.7 %          -  %



Labor

Labor expenses decreased to 19.1% of consolidated revenues in the three months
ended March 31, 2020 compared to 19.5% in the three months ended March 31, 2019.
The decrease in labor expenses as a percentage of consolidated revenues was
primarily driven by lower labor expenses in our Global RIM Business segment,
partially attributable to benefits from Project Summit and ongoing cost
management actions. On a constant dollar basis, labor expenses for the three
months ended March 31, 2020 increased by $3.2 million, or 1.6%, compared to the
prior year period, primarily driven by recent acquisitions in our Global RIM
Business segment.

Facilities

Facilities expenses increased to 17.3% of consolidated revenues in the three
months ended March 31, 2020 compared to 16.6% in the three months ended
March 31, 2019. The 70 basis point increase in facilities expenses as a
percentage of consolidated revenues was driven by increases in rent expense, in
part due to recent acquisitions in our Global RIM Business segment, as well as
property taxes and insurance, partially offset by lower building maintenance
costs. On a constant dollar basis, facilities expenses for the three months
ended March 31, 2020 increased by $13.0 million, or 7.6%, compared to the prior
year period.


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Transportation



Transportation expenses decreased to 3.6% of consolidated revenues in the three
months ended March 31, 2020 compared to 3.9% in the three months ended March 31,
2019. The decrease in transportation expenses as a percentage of consolidated
revenues was primarily driven by lower third-party carrier costs, in part due to
lower service revenue activity levels. On a constant dollar basis,
transportation expenses for the three months ended March 31, 2020 decreased by
$1.4 million, or 3.5%, compared to the prior year period.

Product Cost of Sales and Other



Product cost of sales and other, which includes cartons, media and other
service, storage and supply costs and is highly correlated to service revenue
streams, particularly project revenues, were 3.7% of consolidated revenues for
the three months ended March 31, 2020 compared to 3.8% in the three months ended
March 31, 2019. On a constant dollar basis, product cost of sales and other
increased by $1.0 million, or 2.6%, compared to the prior year period.

Selling, General and Administrative Expenses

Selling, general and administrative expenses consists of the following expenses (in thousands):


                                                                                             % of           Percentage
                     Three Months Ended                        Percentage Change         Consolidated         Change
                         March 31,              Dollar                     Constant        Revenues        (Favorable)/
                     2020          2019         Change        Actual       Currency     2020      2019      Unfavorable
General and
Administrative   $  129,198     $ 151,332     $ (22,134 )     (14.6 )%      (13.2 )%    12.1 %    14.4 %       (2.3 )%
Sales,
Marketing and
Account
Management           59,459        66,170        (6,711 )     (10.1 )%       (8.8 )%     5.6 %     6.3 %       (0.7 )%
Information
Technology           43,879        46,171        (2,292 )      (5.0 )%       (4.0 )%     4.1 %     4.4 %       (0.3 )%
Bad Debt Expense      6,197         5,038         1,159        23.0  %       23.5  %     0.6 %     0.5 %        0.1  %
Total Selling,
General and
Administrative
Expenses         $  238,733     $ 268,711     $ (29,978 )     (11.2 )%       (9.8 )%    22.3 %    25.5 %       (3.2 )%



General and Administrative

General and administrative expenses decreased to 12.1% of consolidated revenues
in the three months ended March 31, 2020 compared to 14.4% in the three months
ended March 31, 2019. The decrease in general and administrative expenses as a
percentage of consolidated revenues was driven by benefits from Project Summit
and ongoing cost management actions. On a constant dollar basis, general and
administrative expenses for the three months ended March 31, 2020 decreased by
$19.6 million, or 13.2%, compared to the prior year period.

Sales, Marketing and Account Management



Sales, marketing and account management expenses decreased to 5.6% of
consolidated revenues in the three months ended March 31, 2020 compared to 6.3%
in the three months ended March 31, 2019. The decrease in sales, marketing and
account management expenses as a percentage of consolidated revenues was driven
by benefits from Project Summit and ongoing cost management actions. On a
constant dollar basis, sales, marketing and account management expenses for the
three months ended March 31, 2020 decreased by $5.7 million, or 8.8%, compared
to the prior year period.

Information Technology

Information technology expenses decreased to 4.1% of consolidated revenues in
the three months ended March 31, 2020 compared to 4.4% in the three months ended
March 31, 2019. The decrease in information technology expenses as a percentage
of consolidated revenues was driven by benefits from Project Summit and ongoing
cost management actions. On a constant dollar basis, information technology
expenses for the three months ended March 31, 2020 decreased by $1.8 million, or
4.0%, compared to the prior year period.


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Bad Debt Expense



We maintain an allowance for doubtful accounts based on reasonable and
supportable forecasts for expected future collectability of our outstanding
receivables that is calculated based on our past loss experience, current and
prior trends in our aged receivables, current economic and macroeconomic
conditions, and specific circumstances of individual receivable balances. We
continually monitor our customers' payment activity and make adjustments to the
allowance as necessary. Bad debt expense for the three months ended March 31,
2020 increased by $1.2 million on a constant dollar basis compared to the prior
year period, primarily driven by higher bad debt expense in our Global RIM
Business segment.

Depreciation and Amortization



Our depreciation and amortization charges result primarily from depreciation
related to storage systems, which include racking structures, buildings,
building and leasehold improvements and computer systems hardware and software.
Amortization relates primarily to customer relationship intangible assets,
contract fulfillment costs and data center lease-based intangible assets. Both
depreciation and amortization are impacted by the timing of acquisitions.

Depreciation expense decreased $0.9 million, or 0.8%, on a reported dollar basis
for the three months ended March 31, 2020 compared to the three months ended
March 31, 2019. See Note 2.f. to Notes to Consolidated Financial Statements
included in our Annual Report for additional information regarding the useful
lives over which our property, plant and equipment is depreciated.

Amortization expense increased $1.0 million, or 2.1%, on a reported dollar basis
for the three months ended March 31, 2020 compared to the three months ended
March 31, 2019.

Restructuring Charges

Restructuring Charges for the three months ended March 31, 2020 were approximately $41.0 million and primarily consisted of employee severance costs and professional fees associated with Project Summit.

Intangible impairments



The intangible impairment charge for the three months ended March 31, 2020 was
$23.0 million and related to the write-down of goodwill associated with our Fine
Arts reporting unit, as discussed above.

OTHER EXPENSES, NET

Interest Expense, Net



Consolidated interest expense, net increased $3.2 million, or 3.1%, to $105.6
million in the three months ended March 31, 2020 from $102.4 million in the
three months ended March 31, 2019. This increase was a result of higher average
debt outstanding during the three months ended March 31, 2020. See Note 5 to
Notes to Condensed Consolidated Financial Statements included in this Quarterly
Report for additional information regarding our indebtedness.


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Other (Income) Expense, Net

Other (income) expense, net consists of the following (in thousands):


                                                    Three Months Ended
                                                        March 31,             Dollar
                                                    2020          2019        Change
Foreign currency transaction (gains) losses, net $ (37,399 )   $ 17,697     $ (55,096 )
Other, net                                          (5,327 )     (2,487 )      (2,840 )
Other (Income) Expense, Net                      $ (42,726 )   $ 15,210     $ (57,936 )

Foreign Currency Transaction (Gains) Losses



We recorded net foreign currency transaction gains of $37.4 million in the three
months ended March 31, 2020, based on period-end exchange rates. These gains
resulted primarily from the impact of changes in the exchange rate of the
British pound sterling against the United States dollar compared to December 31,
2019 on our intercompany balances with and between certain of our subsidiaries.

We recorded net foreign currency transaction losses of $17.7 million in the
three months ended March 31, 2019, based on period-end exchange rates. These
losses resulted primarily from the impact of changes in the exchange rate of the
British pound sterling against the United States dollar compared to December 31,
2018 on our intercompany balances with and between certain of our subsidiaries.

Other, net

Included in Other, net is a gain of approximately $10.0 million recorded in connection with our acquisition of the remaining 75% equity interest in OSG Records Management (Europe) Limited ("OSG" and such acquisition, the "OSG Acquisition"), as our previously held 25% equity investment in OSG was remeasured to fair value at the closing date of the OSG Acquisition, which is partially offset by losses on certain of our equity method investments.

Provision for Income Taxes



We provide for income taxes during interim periods based on our estimate of the
effective tax rate for the year. Discrete items and changes in our estimate of
the annual effective tax rate are recorded in the period they occur. Our
effective tax rate is subject to variability in the future due to, among other
items: (1) changes in the mix of income between our qualified REIT subsidiaries
and our domestic taxable REIT subsidiaries, as well as among the jurisdictions
in which we operate; (2) tax law changes; (3) volatility in foreign exchange
gains and losses; (4) the timing of the establishment and reversal of tax
reserves; and (5) our ability to utilize net operating losses that we generate.

Our effective tax rates for the three months ended March 31, 2020 and 2019 were
13.0% and 25.7%, respectively. The primary reconciling items between the federal
statutory tax rate of 21.0% and our overall effective tax rate for the three
months ended March 31, 2020 and 2019 were the benefits derived from the
dividends paid deduction and the impacts of differences in the tax rates at
which our foreign earnings are subject, including foreign exchange gains and
losses in different jurisdictions with different tax rates.


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INCOME (LOSS) FROM CONTINUING OPERATIONS AND ADJUSTED EBITDA



The following table reflects the effect of the foregoing factors on our
consolidated income (loss) from continuing operations and Adjusted EBITDA (in
thousands):
                                         Three Months Ended March 31,           Dollar        Percentage
                                           2020                 2019            Change          Change
Income (Loss) from Continuing
Operations                           $       64,892       $       30,476     $    34,416         112.9 %
Income (Loss) from Continuing
Operations as a percentage of
Consolidated Revenue                            6.1 %                2.9 %
Adjusted EBITDA                      $      363,077       $      324,506     $    38,571          11.9 %
Adjusted EBITDA Margin                         34.0 %               30.8 %



Consolidated Adjusted EBITDA for the three months ended March 31, 2020 increased
by $38.6 million, or 11.9%, and consolidated Adjusted EBITDA Margin increased by
320 basis points compared to the same prior year period, primarily due to lower
selling, general and administrative expenses reflecting benefits from Project
Summit and ongoing cost management actions.


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Segment Analysis (in thousands)

See Note 9 to Notes to Consolidated Financial Statements included in our Annual Report for a description of our reportable operating segments.

Global RIM Business


                                                                                            Percentage Change
                                      Three Months Ended March 31,          Dollar                      Constant    Organic
                                        2020                 2019           Change         Actual       Currency     Growth
Storage Rental                    $      590,013       $      575,773     $  14,240         2.5  %         4.5 %      2.1  %
Service                                  366,406              370,110        (3,704 )      (1.0 )%         0.9 %     (1.8 )%
Segment Revenue                   $      956,419       $      945,883     $  10,536         1.1  %         3.1 %      0.6  %
Segment Adjusted EBITDA(1)        $      391,972       $      365,836     $ 

26,136


Segment Adjusted EBITDA Margin(2)           41.0 %               38.7 %


_______________________________________________________________



(1)    See "Non-GAAP Measures-Adjusted EBITDA" in this Quarterly Report for the
       definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a
       reconciliation of Adjusted EBITDA to Income (Loss) from Continuing

Operations and a discussion of why we believe these non-GAAP measures


       provide relevant and useful information to our current and potential
       investors.

(2) Segment Adjusted EBITDA Margin is calculated by dividing Segment Adjusted

EBITDA by total segment revenues.





For the three months ended March 31, 2020, reported revenue in our Global RIM
Business segment increased 1.1%, compared to the three months ended March 31,
2019, due to organic revenue growth and the favorable net impact of
acquisitions/dispositions, partially offset by unfavorable fluctuations in
foreign currency exchange rates. Organic revenue growth of 0.6% was primarily
the result of organic storage rental revenue growth of 2.1% driven by revenue
management. In addition, negative organic service revenue growth of 1.8% was
driven by lower recycled paper prices and reduced
retrieval/re-file and related transportation activity, partially offset by
growth in our secure shredding revenue and increased project activity. The net
impact of acquisitions/divestitures contributed 2.5% to the reported revenue
growth rate for the three months ended March 31, 2020, compared to the prior
year period. Foreign currency exchange rate fluctuations decreased our reported
revenue growth rate for the three months ended March 31, 2020 by 2.0%, compared
to the prior year period. Adjusted EBITDA Margin increased 230 basis points
during the three months ended March 31, 2020 compared to the prior year period,
primarily driven by lower selling, general and administrative expenses
reflecting benefits from Project Summit and ongoing cost management actions.




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Global Data Center Business
                                                                                  Percentage Change
                             Three Months Ended March 31,          Dollar                    Constant    Organic
                                2020               2019            Change        Actual      Currency     Growth
Storage Rental            $      64,595       $      59,718     $    4,877         8.2 %         8.6 %      8.7 %
Service                           2,762               1,818            944        51.9 %        52.3 %     53.4 %
Segment Revenue           $      67,357       $      61,536     $    5,821         9.5 %         9.9 %      9.9 %
Segment Adjusted
EBITDA(1)                 $      30,895       $      26,011     $    4,884
Segment Adjusted EBITDA
Margin(2)                          45.9 %              42.3 %

_______________________________________________________________



(1)    See "Non-GAAP Measures-Adjusted EBITDA" in this Quarterly Report for the
       definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a
       reconciliation of Adjusted EBITDA to Income (Loss) from Continuing

Operations and a discussion of why we believe these non-GAAP measures


       provide relevant and useful information to our current and potential
       investors.

(2) Segment Adjusted EBITDA Margin is calculated by dividing Segment Adjusted

EBITDA by total segment revenues.





For the three months ended March 31, 2020, reported revenue in our Global Data
Center Business segment increased 9.5% compared to the three months ended
March 31, 2019, due to organic revenue growth, partially offset by unfavorable
fluctuations in foreign currency exchange rates. Organic storage rental revenue
growth in our Global Data Center Business segment was 8.7% for the three months
ended March 31, 2020 compared to the prior year period, reflecting increased
customer leasing activity. Adjusted EBITDA Margin increased 360 basis points
during the three months ended March 31, 2020 compared to the prior year period
primarily due to ongoing cost management actions.


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Corporate and Other Business
                                                                               Percentage Change
                           Three Months Ended March 31,         Dollar                     Constant     Organic
                              2020                2019          Change        Actual       Currency      Growth
Storage Rental          $      28,939        $    27,483      $   1,456         5.3  %        5.5  %       8.1  %
Service                        16,016             18,961         (2,945 )     (15.5 )%      (14.8 )%     (17.1 )%
Segment Revenue         $      44,955        $    46,444      $  (1,489 )      (3.2 )%       (2.8 )%      (2.2 )%
Segment Adjusted
EBITDA(1)               $     (59,790 )      $   (67,341 )    $   7,551
Segment Adjusted
EBITDA(1) as a
percentage of
Consolidated Revenue             (5.6 )%            (6.4 )%

_______________________________________________________________



(1)    See "Non-GAAP Measures-Adjusted EBITDA" in this Quarterly Report for the
       definitions of Adjusted EBITDA and Adjusted EBITDA Margin, a
       reconciliation of Adjusted EBITDA to Income (Loss) from Continuing

Operations and a discussion of why we believe these non-GAAP measures


       provide relevant and useful information to our current and potential
       investors.



For the three months ended March 31, 2020, reported revenue in our Corporate and
Other Business segment decreased 3.2% compared to the prior year period,
primarily due to negative organic service revenue growth. The negative service
revenue organic growth reflects lower service activity levels in our Fine Arts
business. Adjusted EBITDA in our Corporate and Other Business segment increased
$7.6 million for the three months ended March 31, 2020 compared to the prior
year period reflecting benefits from Project Summit and ongoing cost management
actions.





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Liquidity and Capital Resources

COVID-19



While we have broad geographic and customer diversification with operations in
more than 50 countries, and no single customer accounting for more than 1% of
our revenue during the three months ended March 31, 2020, COVID-19 is a global
pandemic impacting numerous industries and geographies. While we do not
currently believe that the implications of the COVID-19 pandemic have had a
material adverse impact on our ability to collect our accounts receivable,
global economic conditions related to the COVID-19 pandemic may have a material
adverse effect on our customers, which could impact our future ability to
collect our accounts receivable. We continue to monitor the credit worthiness of
our customers and customer payment trends, as well as the related impact on our
liquidity.

Project Summit

As disclosed above, in October 2019, we announced Project Summit. We now estimate that the implementation of Project Summit will result in total costs of $450.0 million. During the three months ended March 31, 2020, we incurred approximately $42.3 million of costs related to Project Summit which were comprised of $41.0 million of Restructuring Charges, primarily related to employee severance costs and professional fees, and $1.3 million of capital expenditures.

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