FORWARD-LOOKING STATEMENTS AND ANALYSTS' REPORTS

This Form 10-Q and our future filings on Forms 10-K, 10-Q and 8-K and the documents incorporated therein by reference include forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934 ("Exchange Act"), as amended. We intend such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements. All statements other than statements of historical fact are "forward-looking statements" for purposes of federal and state securities laws, including statements about anticipated future operating and financial performance, financial position and liquidity, growth opportunities and growth rates, pricing plans, acquisition and divestiture opportunities, business prospects, strategic alternatives, business strategies, regulatory and competitive outlook, investment and expenditure plans, financing needs and availability and other similar forecasts and statements of expectation and statements of assumptions underlying any of the foregoing. Words such as "anticipates", "believes", "could", "estimates", "expects", "intends", "may", "plans", "projects", "seeks", "should" and variations of these words and similar expressions are intended to identify these forward-looking statements. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience and our present expectations or projections. Forward-looking statements by us are based on estimates, projections, beliefs and assumptions of management and are not guarantees of future performance. Such forward-looking statements may be contained in this Form 10-Q under Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations and elsewhere. Actual future performance, outcomes, and results may differ materially from those expressed in forward-looking statements made by us as a result of a number of important factors. Examples of these factors include (without limitation):





  • Our ability to continue to develop and fund attractive, integrated products
    and services to evolving industry standards, and meet the pressure from
    competition to offer these services at lower prices
  • unforeseen challenges when entering new markets and our ability to recognize
    and react to actions, products or services of competitors that threaten our
    competitive advantage in the marketplace
  • our size, because we are a smaller sized competitor in the markets we serve
    and we compete against large competitors with substantially greater resources
  • a major public health issue, such as an epidemic or pandemic, could adversely
    affect our operations and financial performance
  • governmental and public policy changes and audits and investigations,
    including on-going changes in our revenues, or obligations for current and
    prior periods related to these programs, resulting from regulatory actions
    affecting on-going support for state programs such as Essential Network
    Support, and federal programs such as the rural health care universal service
    support mechanism, including ascertainment of the "urban rate" and "rural
    rate" used to determine federal support payments for services we provide to
    our rural health care customers for current and prior periods, some of which
    are currently under audit or subject to an inquiry
  • our ability to comply with the regulatory requirements to contribute to the
    Universal Service Fund and receive support payments from that fund
  • our ability to obtain and appropriately allocate resources to support our
    growth objectives
  • our ability to maintain successful arrangements with our represented employees
  • our ability to keep pace with rapid technological developments and changing
    standards in the telecommunications industry, including on-going capital
    expenditures needed to upgrade our network to industry competitive speeds,
    particularly in light of expected 5G deployments by mobile wireless carriers
  • our ability to maintain our cost structure as a focused broadband and managed
    IT services company, which could impact both cash flow from operating
    activities and our overall financial condition
  • disruptions or failures in the physical infrastructure or operating systems
    that support our businesses and customers, or cyber-attacks or security
    breaches of the physical infrastructure, operating systems or devices that our
    customers use to access our products and services; due to the COVID-19
    pandemic, many of our employees are temporarily working remotely, which may
    pose additional data security risks
  • our ability to adequately invest in the maintenance and upgrade of our
    networks and other information technology systems




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  • the Alaskan economy, which has been impacted by continued low crude oil prices
    which are creating a significant impact on both the level of spending by the
    State of Alaska and the level of investment in resource development projects
    by natural resource exploration and development companies in Alaska, together
    with the ongoing cuts to the state of Alaska budget and resulting spending
    reductions, all of which may impact the economy in the markets we serve and
    impact our future financial performance
  • our ability to invest sufficiently in our underlying physical infrastructure,
    including buildings, fleet and related equipment
  • the ability to attract, recruit, retain and develop our workforce, and
    implement succession planning necessary for achieving our business plan
  • structural declines for voice and other legacy services within the
    telecommunications industry
  • the success or failure of any future acquisitions or other major transactions
  • the actions of activist stockholders, which could cause us to incur
    significant expense, hinder execution of our business strategy and impact our
    stock price
  • unanticipated damage to one or more of our undersea fiber optic cables
    resulting from construction or digging mishaps, fishing boats or other reasons
  • a maintenance or other failure of our network or data centers
  • a failure of information technology systems
  • a third-party claim that the Company is infringing upon their intellectual
    property, resulting in litigation or licensing expenses, or the loss of our
    ability to sell or support certain products
  • unanticipated costs required to fund our post-retirement benefit plans, or
    contingent liabilities associated with our participation in a multi-employer
    pension plan
  • geologic or other natural disturbances relevant to the location of our
    operations
  • our ability to meet the terms of our financing agreements and to draw down
    additional funds under the facility to meet our liquidity needs
  • the cost and availability of future financing, at the terms, and subject to
    the conditions necessary, to support our business and pursue growth
    opportunities; our debt could also have negative consequences for our
    business; for example, it could increase our vulnerability to general adverse
    economic and industry conditions, or limit our flexibility in planning for, or
    reacting to, changes in our business and the telecommunications industry; in
    addition, our ability to borrow funds in the future will depend in part on the
    satisfaction of the covenants in our credit facilities; if we are unable to
    satisfy the financial covenants contained in those agreements, or are unable
    to generate cash sufficient to make required debt payments, the lenders and
    other parties to those arrangements could accelerate the maturity of some or
    all of our outstanding indebtedness
  • our success in providing broadband solutions to the North Slope and western
    Alaska
  • the success of the Company's expansion into managed IT services, including the
    execution of those services for customers
  • our internal control over financial reporting may not be effective, which
    could cause our financial reporting to be unreliable
  • the matters described under Item 1A. Risk Factors in our Annual Report on Form
    10-K for the year ended December 31, 2019 and this Quarterly Report on Form
    10-Q.



In light of these risks, uncertainties and assumptions, you should not place undue reliance on any forward-looking statements. Additional risks that we may currently deem immaterial or that are not currently known to us could also cause the forward-looking events discussed in this Form 10-Q or our other reports not to occur as described. Except as otherwise required by applicable securities laws, we undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, changed circumstances or any other reason after the date of this Form 10-Q.

Investors should also be aware that while we do, at various times, communicate with securities analysts, it is against our policy to disclose to them any material non-public information or other confidential information. Accordingly, investors should not assume that we agree with any statement or report issued by an analyst irrespective of the content of the statement or report. To the extent that reports issued by securities analysts contain any projections, forecasts or opinions, such reports are not our responsibility.





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OVERVIEW


We are a fiber broadband and managed IT services provider, offering technology and service enabled customer solutions to business and wholesale customers in and out of Alaska. We also provide telecommunication services to consumers in the most populated communities throughout the state. Our facilities-based communications network extends through the economically significant portions of Alaska and connects to the contiguous states via our two diverse undersea fiber optic cable systems. Our network is among the most expansive in Alaska and forms the foundation of service to our customers. We operate in a largely two-player terrestrial wireline market and we estimate our market share to be less than 25% statewide. However, our revenue performance relative to our largest competitor suggests that we are gaining market share in the markets we are serving. A third-party market study indicates that we have a market share of close to 40% for "near net" opportunities, that is, within one mile of our fiber network.

The sections that follow provide information about important aspects of our operations and investments and include discussions of our results of operations, financial condition and sources and uses of cash. In addition, we have highlighted key trends and uncertainties to the extent practicable. The content and organization of the financial and non-financial data presented in these sections are consistent with information we use in evaluating our own performance and allocating our resources.





Operating Initiatives


We are focused on being a customer centric fiber and managed IT company. Everything we do is focused around our customer, meeting and exceeding their needs through the application of technology. We are focused on delivering an exceptional customer experience throughout the customer lifecycle. This forms the foundation of our sustained differentiation, creating unique value for our customers to grow our market share, expand business with existing customers and minimize churn.

Our future investments and subsequent initiatives are focused on building and strengthening the business in three areas:





  ? Enhance and Augment our Network and Capabilities: This is what we do and is
    the basis of our offers, to lead the competition through innovation and
    leverage the latest technologies to meet our customer's needs. Activities
    include investments to grow our fiber footprint, augmented with high speed
    fixed wireless technologies, as well as expanding our product capabilities
    that fully leverage our existing and growing fiber footprint.


  ? Accelerate the Growth of Managed IT Services: This is a fragmented market
    without a leader, a significant market size and a set of services that are
    both adjacent and synergistic with communications and networking services. We
    continue to invest in winning share and expanding our capabilities, enabling
    and accelerating our customers' transition to cloud services.


  ? Drive Operational Excellence: Invest in operational systems that fundamentally
    change the way we deliver services that both enhance the customer experience
    as well as increase efficiency and productivity, redefining processes
    throughout the entire customer lifecycle to create new operating models and
    efficiencies. Investments that update our operational support and billing
    systems provide the foundational platform to further leverage digital
    technologies and expand with investments in analytics and artificial
    intelligence.



These investment areas are not standalone and, in fact, are synergistic. We look to maximize each of these with any initiative for the highest return.

We recognize that everything we do is only possible through our people. Our employees are enablers that make any and all initiatives happen to serve our customers and earn their business. We will focus and make investments in employee engagement to maximize the realization of an exceptional customer experience and maximize the effectiveness of our investments.

We will continue to evaluate strategic opportunities that address scale, geographic diversification, and return value to our shareholders.





The Alaska Economy


We operate in a geographically diverse state with unique characteristics. We monitor the state of the economy and, in doing so, we compare Alaska economic activity with broader economic conditions. In general, we believe that the Alaska telecommunications market, as well as general economic activity in Alaska, is affected by certain economic factors, which include:





  ? investment activity in the oil and gas markets and the price of crude oil
  ? tourism levels
  ? governmental spending and activity of military personnel
  ? the price and price trends of bandwidth
  ? the growth in demand for bandwidth
  ? decline in demand for voice and other legacy services
  ? local customer preferences
  ? unemployment levels
  ? housing activity and development patterns




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We have observed variances in the factors affecting the Alaska economy as compared to the U.S. as a whole. Some factors, particularly the price of oil and gas, have a greater direct impact on the Alaska economy compared to other macro-economic trends impacting the U.S. economy as a whole. The COVID-19 pandemic negatively impacted the Alaska economy beginning in the first quarter of 2020. Certain of these impacts are discussed below. The duration of the pandemic and ultimate impact on the Alaska and U.S. economy is uncertain.

Historically, the Alaska economy has benefited from a stable employment base, including a growing tourism industry. However, economic indicators have been impacted by the substantial decline in the price of crude oil in 2015 through 2017. Crude oil prices recovered somewhat in 2018 but declined marginally in 2019. During the first quarter of 2020, in part as a result of the COVID-19 pandemic, crude oil prices declined significantly. The Alaskan economy entered a moderate recession beginning in the second half of 2015 and certain areas of the economy showed improvement beginning in 2018. However, economists currently expect the recession to continue for another two to three years. The COVID-19 pandemic is expected to negatively impact the leisure and hospitality, retail and transportation segments of the Alaskan economy and the economy at large. The population of Alaska grew marginally in 2016, remained steady in 2017 and declined slightly in 2018 and 2019. Employment levels declined approximately 1.3% and 0.3% in 2017 and 2018, respectively and increased approximately 0.6% in 2019. The increase in 2019 was driven by growth in leisure and hospitality, oil and gas, health care, professional and business services and construction, offset by declines in state government and retail. In March 2020, unemployment claims increased significantly, primarily as a result of the COVID-19 pandemic. State revenue relies on tax revenue from the production of crude oil and investment in resource development projects by exploration companies in Alaska. The state's budget deficit has been reduced from $3.7 billion in 2015 to $0.4 billion in 2019 primarily through spending reductions and utilization of interest earned on the state's permanent fund. The 2020 budget originally projected a $0.1 million surplus. Recent significant declines in oil prices and other impacts from the COVID-19 pandemic are expected to result in a deficit in 2020. The prospect of continued lower tax revenue continues to impact the overall economy and may affect our future financial performance.

Management estimates the Alaska wireline telecom and IT services market to be approximately $1.65 billion. This market is comprised of the IT services market of approximately $840 million, the broadband market of approximately $700 million and the voice market of approximately $110 million. Management estimates that over 85% of this market opportunity is from the business and wholesale customer segment.

Our objective is to continue generating sector leading revenue growth in the broadband market through investments in sales, service, marketing and product development while expanding our broadband network capabilities through higher efficiencies, automation, new technology and expanded service areas. We also intend to continue our growth in the managed IT services market by providing these services to our broadband customers, and leveraging our position as the premier Cloud Enabler for business in the state of Alaska. We also seek to continuously improve our customer service and utilize the Net Promoter Score ("NPS") framework to track the feedback of our customers for virtually all customer interactions. We believe that higher NPS scores will allow us to increasingly provide a differentiated service experience for our customers, which will support our growth. We are focused on expanding our margins, and we utilize the LEAN framework to eliminate waste and simplify how we do business.





COVID-19 Pandemic


The COVID-19 pandemic has negatively impacted global, national and local economies, disrupted global supply chains and created significant volatility and disruptions to financial markets.

In response to economic pressures impacting the Company's customers and the community at large as a result of the COVID-19 pandemic, we proactively implemented the following actions in the first quarter of 2020:





  ? Working to increase bandwidth, as needed, for participants in the rural health
    care program at no charge to the customer. Timing is subject to FCC guidance
    and its waiver of certain rules.
  ? Offering kindergarten through grade 12, university students and teachers who
    do not have internet service, unlimited internet service at no charge through
    the end of the current school year.
  ? Will not terminate service to residential and small business customers in the
    event they are unable to pay us for services due to disruptions caused by the
    COVID-19 pandemic.
  ? Will waive late fees incurred by residential and small business customers
    resulting from their economic circumstances related to the COVID-19 pandemic.
  ? Will waive long distance overage fees, as appropriate, related to the COVID-19
    pandemic.
  ? Have extended technical support hours.
  ? Proactively monitoring our network and prioritizing the augmentation of
    network links.
  ? Working with local and state utilities, governments and educational
    institutions to ensure they have the necessary resources.




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The COVID-19 pandemic has also impacted the Company's suppliers, employees and other aspects of its business, including an increase in demand for its broadband and managed IT services. We have implemented various social-distancing policies including making accommodations for many of our employees to work remotely, travel restrictions and making the appropriate arrangements for our customer service representatives and customers. These arrangements include a new, self-installation process for certain customers. These actions have largely mitigated disruption to the Company's business, including the provisioning of services to customers and ongoing operations.

In March 2020, the Federal government passed legislation, including the CARES Act, intended to provide economic relief to individuals, families and businesses. This relief includes cash payments, additional unemployment benefits, grants, forgivable loans and additional funding (through the FCC) for telemedicine services and devices. The FCC has also relaxed competitive bidding rules and delayed certain deadlines under the E-Rate and rural health care programs. The CARES Act has provided for the accelerated receipt of the Company's AMT credits. The Company is continuing to review the legislation and other actions for further potential implications to the Company and its customers.

We are currently assessing the potential future impact of the COVID-19 pandemic on the demand for our products and services, which could be material. As a result of the customer accommodations noted above, collection of accounts receivable from certain customers may be delayed. Travel restrictions and other required actions may reduce the efficiency of our operations and result in higher costs. This is a rapidly evolving situation and we cannot predict the extent or duration of the pandemic, its effects on the global, national or local economy and its longer-term effects on our financial condition, results of operations or cash flows, which could be material. We will continue to monitor the situation and make the appropriate adjustments to our operations as required and appropriate.





Regulatory Update



The items reported under Part I, Item 1. Business - Regulation in our Annual Report on Form 10-K for the year ended December 31, 2019, are updated as follows. This section should be read in conjunction with the corresponding items previously disclosed in our Annual Report.





US Federal Regulatory Matters


Interconnection with Local Telephone Companies and Access to Other Facilities

The Communications Act imposes a number of requirements on LECs. Generally, a LEC must: not prohibit or unreasonably restrict the resale of its services; provide for telephone number portability so customers may keep the same telephone number if they switch service providers; provide access to their poles, ducts, conduits and rights-of-way on a reasonable, non-discriminatory basis; and, when a call originates on its network, compensate other telephone companies for terminating or transporting the call (see the "Interstate Access" discussion below).

All of our LEC subsidiaries are considered incumbent LECs ("ILECs") and have additional obligations under the Communications Act.

On August 2, 2019, the FCC issued an Order granting forbearance from enforcement of its previous requirements that ILECs unbundle two-wire and four-wire analog voice-grade copper loops. The Order also granted forbearance from enforcement of the requirement that each ILEC must offer for resale at wholesale rates any telecommunications service that the ILEC provides at retail to subscribers who are not telecommunications carriers. While the obligation to offer telecommunications services for resale remains in effect (as it does for all local exchange carriers, incumbent and competitive entrants alike), we will no longer be obligated to offer any particular wholesale discount on those services. Both grants of forbearance are subject to a two-part transition period. First, for a six-month period that began on August 2, 2019, we were required to continue to accept new orders for analog voice-grade copper loops and discounted wholesale services, in accordance with the previous rules. Second, we must continue to honor existing arrangements, including those put in place during that initial six-month period, for a three-year period that also began on August 2, 2019, to permit customers sufficient time to put alternative arrangements in place.

In November 2019, the FCC proposed to forbear from most of the remaining ILEC UNE unbundling obligations that remain in effect. We filed comments supporting the proposed forbearance in February 2020, but the timing of any FCC decision in the proceeding is uncertain.





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Rural Health Care Universal Service Support Program

On March 27, 2020, the President signed into law the "Coronavirus Aid, Relief, and Economic Security Act," which, among other things, appropriates $200 million for the FCC to help health care providers provide connected care services to patients at their homes or mobile locations in response to the novel Coronavirus 2019 disease (COVID-19) pandemic. On March 31, 2020, the FCC issued a Report and Order establishing the "COVID-19 Telehealth Program," under which eligible health care providers responding to the COVID-19 pandemic may receive full funding for telecommunications services, information services, and devices necessary to provide critical connected care services until the appropriation has been expended or the COVID-19 pandemic has ended. In the same Report and Order, the FCC also created the "Connected Care Pilot Program," which will make an additional $100 million in universal service funding available over three years to study how the FCC can help support the trend towards connected care services, particularly for low-income Americans and veterans. While it is too soon to assess the impact, if any, of these programs on our business, programs of this type that make the telehealth and telemedicine services more affordable could stimulate greater demand for those services in Alaska.

The FCC approved RHC rural rates for Funding Year 2018 in November 2018, after our request in September 2018 for the funding year beginning July 1, 2018. We began to receive funding commitment letters for the associated services for Funding Year 2018 in December 2018. Similarly, the FCC approved RHC rural rates for Funding Year 2019 in December 2019, after our request in November 2018 in advance of the funding year beginning July 1, 2019. We began to receive funding commitment letters for the associated services for Funding Year 2019 in February 2020. We also filed a request in January 2020 for approval of our RHC rural rates to be used for upcoming Funding Year 2020, which begins July 1, 2020.

On August 1, 2019, the FCC adopted an order making comprehensive changes to the rules governing the competitive bidding process and the method for determining the urban and rural rates used to calculate the amount of Rural Health Care Telecommunications Program support payments for which a health care provider is eligible. The changes to the urban and rural rate rules do not take effect until Funding Year 2021, which will begin July 1, 2021, and USAC will need to conduct a lengthy implementation process before eligible rates and associated support levels can be known. Under the FCC's Order, USAC must develop and publish a database by July 1, 2020, containing rates that will be used to set rural rates for Funding Year 2021 and beyond. The FCC's Order divided Alaska into four geographic zones, and the rural rate in each zone will be capped at the median of the rural rates for similar services offered in that zone, as identified by USAC. We are unable to predict the impact the new rules will have, but the FCC's Order gave USAC limited guidance and substantial discretion in identifying rates and determining how to group them within the database. If the rural rate caps established using the resulting median are too low, we may be unable to continue to serve rural health care customers in the most expensive portions of each rural zone. We are continuing to evaluate the impact of the funding cap constraints, ongoing uncertainty and unpredictability in the Rural Health Care Universal Service Support Mechanism, and the impact of the rule changes on our rural health care customers and revenues in light of these developments. On October 21, 2019, an appeal challenging the new method of setting rates for supported services was filed in the United States Court of Appeals for the District of Columbia Circuit, adding further uncertainty to the ultimate outcome of this proceeding. Similarly, the Company and several other parties have filed Petitions for Reconsideration of the FCC's August 2019 Report and Order, seeking to mitigate the risks described above. At this time, we are unable to predict the outcome of the challenges to the FCC's new Rural Health Care rules or the impact the new rules may have on our business, financial condition, results of operations and liquidity.

USAC Audit of RHC Program Funding Requests

In addition to the prospective changes to the RHC program discussed above, the FCC and USAC have undertaken reviews of current and past funding requests. In June 2017, the Company received a letter from USAC's auditors inquiring about past funding requests, all of which were previously approved by USAC. After clarifying the request, the Company responded to the auditors with the requested information through the remainder of 2017 and mid-way into 2018. Late in 2018, the auditors asked the Company to comment on some preliminary audit findings, and the Company responded with a letter dated December 21, 2018. After more than a year without communications from the auditors, on February 24, 2020, the Company received a draft audit report from USAC that is described more fully in Note 18 "Commitments and Contingencies" in the Notes to Consolidated Financial Statements. The draft audit report alleges violations of the FCC's rules for establishing rural rates and urban rates, the provisioning and billing of ineligible services and products, and violations of the FCC's competitive bidding rules. The Company was invited to comment on this draft audit report, and we intend to seek correction of numerous factual errors we believe are contained in that report. In addition, the Company has had conversations with USAC's auditors and we are compiling a list of proposed clarifications, corrections and modifications to the draft audit report. As a result of these conversations and comments to be submitted by the Company, USAC's auditors may revise their findings, including the amounts they recommend USAC seek to recover. USAC's auditors are expected to issue a final audit report incorporating the Company's responses that will be sent to USAC's Rural Health Care division to review and determine if corrective action would be appropriate. In the event that the Company disagrees with USAC's final audit report, the Company can appeal that decision to USAC's Rural Health Care division and/or the FCC. At this time, we cannot predict the contents of the USAC audit report, the outcome of the audit or the impact on our business, financial condition, results of operations and liquidity.





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FCC Inquiry into Company's RHC Program Participation

In addition, the Company received a Letter of Inquiry on March 18, 2018, from the FCC Enforcement Bureau requesting historical information regarding the Company's participation in the FCC's Rural Health Care program. In response, the Company produced voluminous records throughout 2018 and into the first quarter of 2019. On November 5, 2019, the Company received another letter from the FCC Enforcement Bureau requesting additional information, to which it responded on December 6, 2019. The Company is currently responding to an additional letter from the Enforcement Bureau dated January 22, 2020. As of the date of this Form 10-Q, the FCC's Enforcement Bureau has not asserted any claims or rule violations. The Company continues to work constructively with the FCC's Enforcement Bureau to provide it the information it is seeking. At this time, we cannot predict the outcome of the FCC Enforcement Bureau's inquiry or the impact it may have on our business, financial condition, results of operations and liquidity.





CAF Phase II



On October 31, 2016, the FCC released its order adopting the Connect America Fund ("CAF") Phase II ("CAF II") for price cap carriers in Alaska. Alaska Communications is the only price cap carrier in Alaska and, under the CAF II order, we receive approximately $19.7 million annually.

We are continuing to work toward meeting our CAF Phase II obligations in a capital-efficient manner, including the delivery of broadband Internet access services meeting CAF Phase II requirements using a fixed wireless platform and DSL in some instances.





Satellite Services


On February 16, 2018, the FCC granted our application for a license to operate a network of C-band satellite earth stations to be used to serve our customers that cannot be reached by terrestrial middle mile facilities. Under that license, we are authorized to use up to 144 MHz of C-band spectrum on Eutelsat's satellite, E115WB, for a term of 15 years. We have steadily expanded this network to serve nearly 40 sites, primarily in rural and remote areas of the state. We expect this approach to provide us with greater predictability and stability in the availability and cost of long-haul transport connectivity to our customers that must be served by satellite.

On March 3, 2020, the FCC released the text of a Report and Order clearing the lower portion of that band (3.7-4.0 GHz) of virtually all satellite services in the 48 contiguous United States and the District of Columbia. The Report and Order allowed continued use of that spectrum for satellite services in other areas of the nation, including Alaska, essentially preserving the status quo. As a result, the FCC's decision has little to no effect on our authority to continue to offer C-band satellite communications services in the future.





Call Authentication


On December 30, 2019, Congress enacted the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act. Among other things, the TRACED Act seeks to reduce the number of unwanted calls in which the calling party deceive the recipient by falsifying the Caller ID information to make it appear that the call is from someone the recipient knows or can trust. To do so, the TRACED Act directs the FCC to require all voice service providers to implement "STIR/SHAKEN" standards developed by the Internet Engineering Task Force (IETF) and the Alliance for Telecommunications Industry Solutions (ATIS) for authenticating and verifying caller ID information for calls carried in the IP portions of their networks, and implement an effective caller ID authentication framework in the non-IP portions of their networks. The law requires service providers to take these steps no later than 18 months from enactment.





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On March 31, 2020, the FCC issued a Report and Order implementing this law by mandating that all voice service providers implement the STIR/SHAKEN framework in the Internet Protocol (IP) portions of their networks by June 30, 2021. In a related Notice of Proposed Rulemaking, the FCC sought comment on additional issues, including proposals for implementing the law with respect to non-IP networks and "intermediate" providers of voice service, as well as a potential extension of time for small providers that serve 100,000 or fewer voice service subscriber lines. Until the FCC resolves these important additional issues, we cannot assess the potential impact of these requirements on our business.





Network Equipment


On March 12, 2020, the Secure and Trusted Communications Networks Act of 2019 was signed into law, prohibiting the use of federal universal service funds to obtain communications equipment or services from a company that poses a national security risk to U.S. communications networks. In addition, under the law, each communications provider must submit an annual report to the FCC regarding whether it has purchased, rented, leased, or otherwise obtained any prohibited equipment and, if so, provide a detailed justification for such action. Previously, in November 2019, the FCC preliminarily designated Huawei and ZTE as companies that pose such risks. Currently, Alaska Communications believes that little or no equipment from those manufacturers is present in our network.

State of Alaska Regulatory Matters

Alaska Universal Service Fund

The Alaska Universal Service Fund ("AUSF") complements the federal Universal Service Fund, but is focused on obligations to meet intrastate service obligations.

In January 2018, the RCA opened a rulemaking to repeal the AUSF effective July 31, 2019 and sought comments and reply comments. A final order issued by the RCA on October 24, 2018 stopped short of repealing the AUSF but made changes to the distribution to be effective January 1, 2019, and capped contributions at 10% of intrastate telecommunications revenues. These changes resulted in shortfalls to carriers beginning in 2019.

Telecommunications Modernization Act

In late December 2019, the RCA opened R-19-002 to consider the Alaska Telephone Associations Petition to revise the RCA's regulation as a result of SB 83 or the Telecommunications Modernization Act. The comment and reply comment period ended February 3, 2020 and are under consideration by the RCA.

Business Plan Core Principles

Our results of operations, financial position and sources and uses of cash in the current and future periods reflect our focus on being the most successful broadband solutions company in Alaska by delivering the best customer experience in the markets we choose to serve. To do this we will continue to:





  ? Create a Workplace That Develops Our People and Celebrates Success We believe
    an engaged workforce is critical to our success. We are deeply committed to
    the development of our people and creating opportunities for them.




  ? Create a Consistent Customer Experience Every Time We strive to deliver
    service as promised to our customers, and make it right if our customers are
    not satisfied with what we delivered. We track virtually every customer
    interaction and we utilize the Net Promoter Score framework for assessing the
    satisfaction of our customers.




  ? Develop Our Network Focusing on Efficient Delivery and Management We are
    moving toward higher efficiencies and improved customer experience through
    automation, new technology and expanded geographic service areas. Our network
    architecture is a simpler mix of our fiber backbone, supported with fixed
    wireless ("FiWi"), WiFi and satellite.




  ? Relentlessly Simplify and Transform How We Do Business We believe we must
    reduce waste, which is defined as any activity that does not add value to its
    intended customer. Doing so improves the experience we deliver to our
    customers. We make investments in technology and process improvement, utilize
    the LEAN framework, and expect these efforts to meaningfully impact our
    financial performance in the long-term.




  ? Offer Broadband and Managed IT Solutions that Create Market Differentiation We
    are building on strength in designing and providing new products and solutions
    to our customers.




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We believe we can create value for our shareholders by:





  ? Driving revenue growth through increasing business broadband and managed IT
    service revenues,


  ? Improving our operating and cash flow performance through margin management,
    and


  ? Careful allocation of capital, including selectively investing success-based
    capital into opportunities that generate appropriate returns on investments.



Revenue Sources by Customer Group

We operate our business under a single reportable segment. We manage our revenues based on the sale of services and products to the three customer categories listed below. Revenue in the following management's discussion and analysis is presented by customer and product category, combining revenue accounted for under ASC 606 and other guidance.





  ? Business and Wholesale (broadband, voice and managed IT services)




  ? Consumer (broadband and voice services)




  ? Regulatory (access services, high cost support and carrier termination)




  ? Business and Wholesale



Providing services to Business and Wholesale customers provides the majority of our revenues and is expected to continue being the primary driver of our growth in the near term. Our business customers include large enterprises in the oil and gas industry, health care, education, Alaska Native Corporations, financial industries, Federal, state and local governments, and small and medium business. We were the first Alaska-based carrier to be Carrier Ethernet 2.0 Certified and are currently the only Alaska-based carrier certified for multipoint-to-multipoint services. This certification means that we meet international standards for the quality of our broadband services. We also offer IP based voice including the largest SIP implementations in the State of Alaska and are the first Microsoft Express Route provider in the state. We believe our network differentiates us in the markets we serve, because we prefer not to compete on price; but on the quality, reliability, customer service and the overall value of our solutions. Accordingly, we have significant capacity to "sell into" the network we operate and do so at what we believe are attractive incremental gross margins.

Business services have experienced significant growth and we believe the incremental economics of business services are attractive. Given the demand from our customers for more bandwidth and services, we expect revenue growth from these customers to continue for the foreseeable future. We provide services such as voice and broadband, managed IT services including remote network monitoring and support, managed IT security and IT professional services, and long distance services primarily over our own terrestrial network. We are continuing our efforts to position the Company as the premier Cloud Enabler for business in the state of Alaska.

Our wholesale customers are primarily in-state, national and international telecommunications carriers who rely on us to provide connectivity for broadband and other needs to access their customers over our Alaskan network. The wholesale market is characterized by larger transactions that can create variability in our operating performance. We have a dedicated sales team that sells into this customer segment, and we expect wholesale revenue to grow for the foreseeable future.





Consumer


We also provide broadband, voice and IT services to residential customers, including residential homes and multi-dwelling units. Given that our primary competitor has extensive quad play capabilities (video, voice, wireless and broadband) we target how and where we offer products and services to this customer group in order to maintain our returns. Our focus is to leverage the capabilities of our existing network and sell customers our highest available bandwidth. Our primary competitive advantage is that we offer reliable internet service without data caps, while our competitor, with certain exceptions, charges customers or throttles customers' speeds for exceeding given levels of data usage. We experienced consistent growth in consumer broadband revenues in 2019. We have expanded product and service offerings to this customer group and have implemented fiber fed WiFi and certain fixed wireless technology solutions for providing broadband, all of which provided a basis for continued growth in this market in 2019.





Regulatory


Regulatory revenue is generated from three primary sources: (i) access charges, which include interstate and intrastate switched access and special access charges, and cellular access; (ii) surcharges billed to the end user (pass-through and non-pass-through); and (iii) federal and state support. We provide voice and broadband origination and termination services to interstate and intrastate carriers. While we are compensated for these services, these revenue streams have been in decline and we expect them to continue to decline, although at a relatively predictable rate. In addition, as regulators have reformed traditional access charges, they have simultaneously implemented new end user surcharges that contribute to our revenue.





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The following table summarizes our primary sources of regulatory revenue and their contribution to total revenue in 2019 (dollars in thousands).





                                                                  As a % of        As a % of
                                                                  Regulatory         Total
    Source             Description             2019 Revenue        Revenue          Revenue
Access Charges

               Interstate and intrastate
               switched access are services
               based primarily on
               originating and terminating
               access minutes from other
               carriers. Special access is
               primarily access to
               dedicated circuits sold to
               wholesale customers,
               substantially all of which
               is generated from interstate
               services. Cellular access is
               the transport of local
               network services between
               switches for cellular
               companies based on
               individually negotiated
               contracts. Access revenue
               has declined at an average
               of approximately 9% annually
               over the past three years.     $        3,903              8.8 %            1.7 %
Total Access Charges                          $        3,903              8.8 %            1.7 %

Surcharges
               We assess our customers for
               surcharges, typically on a
               monthly basis, as required
               by various state and federal
               regulatory agencies, and
               remit these surcharges to
               these agencies. These
               pass-through surcharges
               include Federal Universal
               Access and State Universal
               Access. These surcharges
               vary from year to year, and
               are primarily recognized as
 Pass-Through  revenue, and the subsequent
               remittance to the state or
               federal agency as a cost of
               sale and service. The rates
               imposed by the regulators
               continue to increase.
               However, because the charges
               are only assessed on a
               portion of our services, and
               that portion continues to
               decline, we expect these
               revenue streams to decline
               over time as the revenue
               base declines.                 $        5,268             12.0 %            2.3 %

               Other non-pass-through
               surcharges are collected
               from our customers as
               authorized by the regulatory
               body. The amount charged is
               based on the type of line:
               single line business,
               multi-line business,
               consumer or lifeline. The
    Other      rates are established based
               on federal or state orders.
               These charges are recorded
               as revenue and do not have a
               direct associated cost.
               Rather, they represent a
               revenue recovery mechanism
               established by the FCC or
               the Regulatory Commission of
               Alaska.                        $       10,771             24.4 %            4.6 %
Total Surcharges                              $       16,039             36.4 %            6.9 %

Federal and State Support


               In 2016, the FCC released
               the CAF Phase II order
               specific to Alaska
               Communications which
               transitioned from CAF Phase
               I frozen support to CAF
               Phase II. Funding under the
               new program generally
               requires the Company to
    CAF II     provide broadband service to
               unserved locations
               throughout the designated
               coverage area by the end of
               a specified build-out
               period, and meet interim
               milestone build-out
               obligations. CAF II revenues
               are expected to be
               relatively stable through
               2026.                          $       19,694             44.7 %            8.5 %

               The Company was designated
               by the State of Alaska as a
               Carrier of Last Resort
               ("COLR") in five of the six
               study areas. In addition to
               COLR, the Company received
               Carrier Common Line ("CCL")
               support. We did not receive
               COLR or CCL funding for the
               ACS of Anchorage study area.
               As a COLR we were required

COLR and CCL to provide services


               essential for retail and
               carrier-to-carrier
               telecommunication throughout
               the applicable coverage
               area. Effective in 2019, the
               COLR and CCL funding
               mechanisms were eliminated
               and replaced with the ENS
               funding mechanism. Funding
               levels under ENS are
               approximately half of those
               under the prior mechanisms.    $        4,474             10.1 %            1.9 %

Total Federal and State Support               $       24,168             54.8 %           10.4 %

Total Regulatory Revenue                      $       44,110                              19.0 %

Total Revenue                                 $      231,694




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Executive Summary



Operating Revenues


Total revenue of $58.3 million increased $1.4 million, or 2.4%, in the first quarter of 2020 compared with the first quarter of 2019. Business and wholesale revenue increased $2.3 million including a $2.1 million increase in total broadband revenue. Rural health care revenue of $3.3 million in the first quarter 2020 compares with $4.1 million in 2019. Consumer revenue of $9.1 million was down marginally year over year. As anticipated, regulatory access revenue declined $0.9 million due to the restructuring and contribution capping (and thereby reducing) of AUSF support.





Operating Income


Operating income of $5.8 million in the first quarter of 2020 declined marginally from $5.9 million in 2019. The growth in revenue was offset by higher operating expenses, consisting of increased cost of services and sales and depreciation expense, partially offset by lower selling, general and administrative expense. These items are discussed in more detail below.





Operating Metrics


Business broadband average monthly revenue per user ("ARPU") of $352.28 in the first quarter of 2020 increased from $334.87 in the first quarter of 2019. Business broadband connections of 14,689 at March 31, 2020 declined from connections of 15,132 at March 31, 2019. We count connections on a unitary basis regardless of the size of the bandwidth. For example, a customer that has a 10MB connection is counted as one connection as is a customer with a 1MB connection. While we present metrics related to Business connections, we note that we manage Business and Wholesale in terms of new Monthly Recurring Charges ("MRC") sold. Achievement of sales performance in terms of MRC is the primary operating metric used by management to measure market performance. For competitive reasons, we do not disclose our sales or performance in MRC.

Consumer broadband connections of 31,819 at March 31, 2020 declined from 32,811 at March 31, 2019, and consumer broadband ARPU of $70.19 in the first quarter of 2020 increased from $65.44 in the first quarter of 2019.





The table below provides certain key operating metrics as of, or for, the
periods indicated.



                              March 31,
                          2020         2019

Voice:
At quarter end:
Business access lines     67,406       68,788
Consumer access lines     22,227       25,156
Quarter:
ARPU - business         $  27.14     $  25.21
ARPU - consumer         $  34.11     $  33.77

Broadband:
At quarter end:
Business connections      14,689       15,132
Consumer connections      31,819       32,811
Quarter:
ARPU - business         $ 352.28     $ 334.87
ARPU - consumer         $  70.19     $  65.44




Liquidity


We generated cash from operating activities of $22.4 million in the first quarter of 2020 compared with $15.5 million in the first quarter of 2019. This improvement reflects higher earnings in 2020 and cash receipts associated with deferred revenue agreements.

In the first quarters of 2020 and 2019, we invested a total of $11.5 million and $10.0 million, respectively, in capital, including capitalized interest and net of the settlement of items accrued in previous periods. Success based capital spending was $4.8 million in 2020 compared with $5.1 million in 2019.

Net debt (defined as total debt excluding debt issuance costs, less cash and cash equivalents) at March 31, 2020 was $143.4 million compared with $153.8 million at December 31, 2019. The decrease reflects cash generated from operating activities during in the first quarter, partially offset by capital spending and principal payments the 2019 Senior Credit Facility and other obligations.





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RESULTS OF OPERATIONS


Three Months Ended March 31, 2020 Compared to Three Months Ended March 31, 2019

The following table summarizes our results of operations for the three-month periods ended March 31, 2020 and 2019. Revenue and the associated analysis is presented by customer and product category, combining revenue accounted for under ASC 606 and other guidance.





(in thousands)                               2020          2019         Change        % Change

Revenue


Business and wholesale revenue
Business broadband                         $  15,639     $  15,267     $     372            2.4 %
Business voice and other                       7,236         7,001           235            3.4 %
Managed IT services                            1,227         1,659          (432 )        -26.0 %
Equipment sales and installations              1,414           880           534           60.7 %
Wholesale broadband                           11,979        10,262         1,717           16.7 %
Wholesale voice and other                      1,288         1,426          (138 )         -9.7 %
Total business and wholesale revenue          38,783        36,495         2,288            6.3 %

Consumer revenue
Broadband                                      6,692         6,468           224            3.5 %
Voice and other                                2,449         2,733          (284 )        -10.4 %
Total consumer revenue                         9,141         9,201           (60 )         -0.7 %

Total business, wholesale and consumer
revenue                                       47,924        45,696         2,228            4.9 %
Growth in broadband revenue                      7.2 %

Regulatory revenue
Access                                         5,418         6,289          (871 )        -13.8 %
High cost support                              4,924         4,924             -            0.0 %
Total regulatory revenue                      10,342        11,213          (871 )         -7.8 %

Total revenue                              $  58,266     $  56,909     $   1,357            2.4 %

Operating expenses:
Cost of services and sales (excluding
depreciation and amortization)                27,114        25,627         1,487            5.8 %
Selling, general and administrative           15,394        16,656        (1,262 )         -7.6 %
Depreciation and amortization                  9,840         8,679         1,161           13.4 %
Loss (gain) on disposal of assets, net            86            (2 )          88             NM
Total operating expenses                      52,434        50,960         1,474            2.9 %

Operating income                               5,832         5,949          (117 )         -2.0 %

Other income and (expense):
Interest expense                              (2,959 )      (3,056 )          97           -3.2 %
Loss on extinguishment of debt                     -        (2,799 )       2,799             NM
Interest income                                   75            75             -            0.0 %
Other income, net                                381           122           259             NM
Total other income and (expense)              (2,503 )      (5,658 )       3,155          -55.8 %

Income before income tax expense               3,329           291         3,038             NM

Income tax expense                              (960 )         (98 )        (862 )           NM

Net income                                     2,369           193         2,176             NM
Less net loss attributable to
noncontrolling interest                          (18 )         (34 )          16          -47.1 %
Net income attributable to Alaska
Communications                             $   2,387     $     227     $   2,160             NM




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Operating Revenue



Business and Wholesale


Business and wholesale revenue of $38.8 million increased $2.3 million, or 6.3%, in the first quarter of 2020 from $36.5 million in the first quarter of 2019. Wholesale broadband revenue increased $1.7 million, equipment sales and installations increased $0.5 million, and business broadband and voice revenue increased $0.4 million and $0.2 million, respectively. These increases were partially offset by a $0.4 million decline in managed IT services and $0.1 million decline in wholesale voice and other. The increase in business broadband revenue was due primarily to an increase in ARPU to $352.28 in the first quarter of 2020 from $334.87 in the first quarter of 2019, partially offset by a decline in connections from 15,132 to 14,689 and lower rural health care revenue. Rural health care revenue of $3.3 million in the first quarter of 2020 decreased from $4.1 million in 2019 and represented 5.6% and 7.1% of consolidated revenue in 2020 and 2019, respectively. While connections and ARPU serve as data points to support the analysis of period-over-period changes in revenue, they are not critical indicators utilized by the Company to manage the Business and Wholesale customer group.

Business and wholesale revenue includes the amortization of deferred revenue for the three-month periods ended March 31, 2020 and 2019 as follows:





                                    Three Months Ended
                                         March 31,
                                     2020          2019

GCI capacity revenue              $      516      $   511

Other deferred capacity revenue 844 615 Total deferred capacity revenue 1,360 1,126 Other deferred revenue

                   997          899
Total                             $    2,357      $ 2,025




Consumer


Consumer revenue of $9.1 million in the first quarter of 2020 compares with $9.2 million in the first quarter of 2019. Broadband revenue increased $0.2 million year over year as lower connections were offset by an increase in ARPU to $70.19 from $65.44. Voice and other revenue decreased $0.3 million due to 2,929 fewer connections, partially offset by an increase in ARPU to $34.11 from $33.77 in the prior year.





Regulatory


Regulatory revenue of $10.3 million decreased $0.9 million year over year due to lower access revenue resulting from reduced funding from the Alaska Universal Service Fund.





Operating Expenses



Cost of Services and Sales (excluding depreciation and amortization)

Cost of services and sales (excluding depreciation and amortization) of $27.1 million increased $1.5 million, or 5.8%, in the first quarter of 2020 from $25.6 million in the first quarter of 2019 due primarily to higher circuit installation costs.

Selling, General and Administrative

Selling, general and administrative expenses of $15.4 million decreased $1.3 million, or 7.6%, in the first quarter of 2020 from $16.7 million in the first quarter of 2019 due primarily to lower labor and other costs, partially offset by an increase in the provision for doubtful accounts receivable

Depreciation and Amortization

Depreciation and amortization expense of $9.8 million increased $1.1 million, or 13.4%, in the first quarter of 2020 from $8.7 million in the first quarter of 2019. This increase was due primarily to the completion of various capital projects.





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Other Income and Expense


Interest expense of $3.0 million in the first quarter of 2020 declined from $3.1 million in the first quarter of 2011 due primarily to a lower average interest rate. The loss on extinguishment of debt of $2.8 million in the first quarter of 2019 was associated with the settlement of the 2017 Senior Credit Facility in the first quarter.





Income Taxes


Income tax expense and the effective tax rate in the first quarter of 2020 were $1.0 million and 28.8%, respectively. Income tax expense and the effective tax rate in the first quarter of 2019 were $0.1 million and 33.7%, respectively.

Net Loss Attributable to Noncontrolling Interest

The net loss attributable to the noncontrolling interest of the AQ-JV was $18 thousand and $34 thousand in the first quarter of 2020 and 2019, respectively.

Net Income Attributable to Alaska Communications

Net income attributable to Alaska Communications of $2.4 million in the first quarter of 2020 compares with $0.2 million in the same period of 2019. The year over year results reflect the revenue and expense items discussed above.





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FINANCIAL CONDITION, LIQUIDITY AND CAPITAL RESOURCES





Cash Flows


We satisfied our cash requirements for operations and capital expenditures in the first quarter of 2020 through internally generated funds and cash on hand. At March 31, 2020, we had $33.8 million of cash and cash equivalents, $1.6 million of restricted cash and $20.0 million available under our revolving credit facility.





Our major sources and uses of funds in the three months ended March 31, 2020 and
2019 were as follows:



                                                 Three Months Ended
                                                      March 31,
(in thousands)                                   2020          2019

Net cash provided by operating activities $ 22,362 $ 15,475 Capital expenditures

$ (7,463 )   $   (8,563 )

Change in unsettled capital expenditures $ (3,759 ) $ (1,121 ) Repayments of long-term debt

$ (3,240 )   $ (171,758 )

Proceeds from the issuance of long-term debt $ - $ 180,000 Debt issuance costs and discounts

              $      -     $   (2,659 )
Cash paid for debt extinguishment              $      -     $   (1,222 )
Interest paid (1)                              $ (2,919 )   $   (3,075 )

(1) Included in net cash provided by operating activities.

Cash Flows from Operating Activities

Cash provided by operating activities of $22.4 million in the first quarter of 2020 reflects net income excluding non-cash items (defined as cash provided by operating activities excluding changes in operating assets and liabilities) of $12.5 million and a $6.8 million decrease in accounts receivable primarily associated with deferred revenue arrangements and rural health care customers.

Cash provided by operating activities of $15.5 million in the first quarter of 2019 reflects net income excluding non-cash items (defined as cash provided by operating activities excluding changes in operating assets and liabilities) of $11.4 million, a $6.5 million decrease in account receivable primarily reflecting cash receipts, partially offset by a $1.6 million increase in materials and supplies due to timing of construction projects.

Cash Flows from Investing Activities

Cash used by investing activities of $11.5 million in the first quarter of 2020 consisted of expenditures on capital. Of $7.5 million incurred in 2020, $4.8 million was success based.

Cash used by investing activities of $10.0 million in the first quarter of 2019 consisted of expenditures on capital. Of $8.6 million incurred in 2019, $5.1 million was success based versus maintenance.

Our networks require the timely maintenance of plant and infrastructure. Future capital requirements may change due to impacts of regulatory decisions that affect our ability to recover our investments, changes in technology, the effects of competition, changes in our business strategy, and our decision to pursue specific acquisition and investment opportunities. We also engage in capital projects which may be pre-funded, in part, by the customer. Capital spending is typically higher during the second and third quarters. We intend to fund future capital expenditures primarily with cash on hand and net cash generated from operations.

Cash Flows from Financing Activities

Cash used by financing activities of $3.7 million in the first quarter of 2020 consisted primarily of principal payments totaling $3.2 million on the 2019 Senior Credit Facility, including a prepayment of $2.1 required due to the generation of excess cash flow in 2019.

Cash provided by financing activities was $4.1 million in the first quarter of 2019. Proceeds from the issuance of long-term debt of $180.0 million consisted of Term A Facility of the 2019 Senior Credit Facility. Repayments of long-term debt of $171.8 million consisted of settlement of the 2017 Senior Credit Facility. Debt discount, issuance and extinguishment payments totaling $3.9 million were associated with the refinancing transaction.





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Liquidity and Capital Resources

Consistent with our history, our current and long-term liquidity could be impacted by a number of challenges, including, but not limited to: (i) potential future reductions in our revenues resulting from governmental and public policy changes, including regulatory actions affecting inter-carrier compensation, changes in revenue from Universal Service Funds, and the timing of Rural Health Care Program funding receipts; (ii) servicing our debt and funding principal payments; (iii) the funding of other obligations, including our pension plans and lease commitments; (iv) competitive pressures in the markets we serve; (v) the capital intensive nature of our industry; (vi) our ability to respond to and fund the rapid technological changes inherent to our industry, including new products; and (vii) our ability to obtain adequate financing to support our business and pursue growth opportunities.

We are responding to these challenges by (i) driving top line growth in broadband service revenues with a focus on business and wholesale customers; (ii) managing our cost structure to deliver consistent Adjusted EBITDA and Adjusted Free Cash flow performance; and (iii) prioritizing our capital spending.

Certain of our capital projects are prefunded, in part, by the customer to whom the associated services will be provided. We also enter into lease agreements, including for dark fiber, requiring significant long-term funding commitments. The leased fiber is typically subleased to our customers who, in some cases, prefund their payments to the Company.

As of March 31, 2020, total long-term obligations outstanding, including current portion, were $177.2 million, consisting of $174.5 million in term loans under our 2019 Senior Credit Facility and $2.7 million in capital lease and other obligations. As of March 31, 2020, we had $33.8 million in cash and access to the full amount of the $20.0 million revolving credit facility under our 2019 Senior Credit Facility. Certain deferred revenue lease arrangements for which cash was received in advance require future investments in capital to support the service to be provided.

The obligations under the 2019 Senior Credit Facility are secured by substantially all of the personal property and real property of the Company, subject to certain agreed exceptions. The 2019 Senior Credit Facility provides for events of default customary for credit facilities of this type, including non-payment defaults on other debt, misrepresentation, breach of covenants, representations and warranties, change of control, and insolvency and bankruptcy. The 2019 Senior Credit Facility contains customary representations, warranties and covenants, including covenants limiting the incurrence of debt, the payment of dividends and repurchase of the Company's common stock.

Financial covenants as defined in the Agreement are summarized below.

Maximum Net Total Leverage Ratio: The ratio of our (a) total debt, less unrestricted cash and cash equivalents held in pledged accounts, less cash drawn under the Delayed-Draw Term A Facility held for specified capital projects to (b) Consolidated EBITDA (as defined more specifically below) for the consecutive four fiscal quarters ending as of the calculation date. The maximum allowable net total leverage ratio is provided in the table below.





Period                                         Ratio

January 15, 2019 through March 30, 2020 3.50 to 1.00 March 31, 2020 through September 29, 2020 3.35 to 1.00 September 30, 2020 through June 29, 2021 3.25 to 1.00 June 30, 2021 through June 29, 2022 3.00 to 1.00 June 30, 2022 and thereafter

                2.50 to 1.00




The actual net total leverage ratio was 2.68 at March 31, 2020.

Fixed Charge Coverage Ratio: The ratio of our (a) Consolidated EBITDA for the applicable period (as defined below) to (b) (i) the sum of, for the same period, consolidated interest expense, capital expenditures (with certain exceptions), long term indebtedness (with certain exceptions) required to be paid, capital lease obligations required to be paid, restricted payments, cash payments for income taxes, (ii) minus, for the same period, specified capital expenditures. The remaining applicable periods for purposes of calculating this ratio are the four consecutive fiscal quarters ending March 31, 2020 and thereafter. The minimum fixed charge coverage ratio is 1.10 to 1.00. The actual fixed charge coverage ratio was 1.52 at March 31, 2020.





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Consolidated EBITDA, as defined in the 2019 Senior Credit Facility, is not a GAAP measure and is defined as consolidated net income attributable to Alaska Communications, plus (to the extent deducted in calculating net income) the sum of:





  ? cash and non-cash interest expense;


  ? depreciation and amortization expense;


  ? income taxes;


  ? other non-cash charges and expenses, including equity-based compensation
    expense;


  ? the write down or write off on any assets, other than accounts receivable;


  ? subject to limitation, fees, premiums, penalty payments and out-of-pocket
    transaction costs incurred in connection with the 2019 refinancing
    transactions;


  ? non-cash cost of goods sold associated with certain projects;


  ? subject to limitation, unusual, non-recurring losses, charges and expenses;


  ? one-time costs associated with permitted acquisitions;


  ? cost savings from synergies in connection with permitted acquisitions or
    dispositions;


  ? certain costs required to be expensed in connection permitted acquisitions;
    and


  ? investment losses of unconsolidated entities.



minus (to the extent included in calculating net income) the sum of:





  ? unusual, non-recurring gains on permitted sales or dispositions of assets and
    casualty events;


  ? cash and non-cash interest income;


  ? other unusual nonrecurring items;


  ? the write up of any asset;


  ? patronage refunds or similar distributions from any lender;


  ? deferred revenue associated with certain projects; and


  ? investment income of unconsolidated entities.



The Initial Term A Facility, Revolving Facility, Delayed-Draw Facility and Incremental Term A Loans bear interest at LIBOR plus 4.5% per annum.

The weighted interest rate on the 2019 Senior Credit Facility was 6.01% at March 31, 2020.

Under the terms of the 2019 Senior Credit Facility, the Company is required to hedge interest payments on a minimum of $90.0 million, or 50%, of the outstanding principal. On June 28, 2019, the Company entered into interest rate swaps in the initial total notional amount of $135.0 million, effectively fixing the interest payments on 75% of the outstanding principle.

On March 9, 2020, the Company's Board of Directors declared a one-time cash dividend of $0.09 per share of common stock to be paid on June 18, 2020 to shareholders of record as of the close of business on April 20, 2020. The dividend totaled $4.9 million.

As of March 31, 2019, USAC had issued funding commitment letters for all of the Company's rural health care customer applications for Funding Year 2018 (July 1, 2018 through June 30, 2019). For Funding Year 2019 (July 1, 2019 through June 30, 2020), the FCC had approved the Company's cost-based rural rates for the majority of its customers. USAC began issuing funding commitment letters for Funding Year 2019 in February 2020. We recorded revenue from the rural health care program of $3.3 million and $4.1 million in the first quarters of 2020 and 2019, respectively. Our accounts receivable balance for rural health care customers, net of amounts reserved, was $4.5 million at March 31, 2020 and $6.8 million at December 31, 2019.





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OUTLOOK


In response to economic pressures impacting the Company's customers and the community at large as a result of the COVID-19 pandemic, we implemented the following actions in the first quarter of 2020:





  ? Working to increase bandwidth, as needed, for participants in the rural health
    care program at no charge to the customer. Timing is subject to FCC guidance
    and its waiver of certain rules.
  ? Offering kindergarten through grade 12, university students and teachers who
    do not have internet service, unlimited internet service at no charge through
    the end of the current school year.
  ? Will not terminate service to residential and small business customers in the
    event they are unable to pay us for services due to disruptions caused by the
    COVID-19 pandemic.
  ? Will waive late fees incurred by residential and small business customers
    resulting from their economic circumstances related to the COVID-19 pandemic.
  ? Will waive long distance overage fees, as appropriate, related to the COVID-19
    pandemic.
  ? Have extended technical support hours.
  ? Proactively monitoring our network and prioritizing the augmentation of
    network links.
  ? Working with local and state utilities, governments and educational
    institutions to ensure they have the necessary resources.



The COVID-19 pandemic has impacted the Company's suppliers, employees and other aspects of its business, including an increase in demand for its broadband and managed IT services. We have implemented various social-distancing policies including making accommodations for many of our employees to work remotely, travel restrictions and making the appropriate arrangements for our customer service representatives and customers.

The COVID-19 pandemic did not have a material effect on the Company's financial results in the first quarter of 2020. We are currently assessing the potential future impact of the COVID-19 pandemic on the demand for our products and services, which could be material. It has caused disruption to certain of our business customers' operations and could result in changes to our wholesale customers' operations and reductions in consumer spending, all of which could negatively impact our future revenue and cash flows. As a result of the customer accommodations noted above, collection of accounts receivable from certain customers may be delayed. Travel restrictions and other required actions may reduce the efficiency of our operations and result in higher costs. Declines in revenue and cash flows could require that we reduce operating costs and capital expenditures. Disruptions to the financial markets could limit our access to financing and other sources of capital. This is a rapidly evolving situation and we cannot predict the extent or duration of the pandemic, its effects on the global, national or local economy and its longer-term effects on our financial condition, results of operations or cash flows, which could be material. We will continue to closely monitor the situation and make the appropriate adjustments to our operations as required and appropriate.

In March 2020, the Federal government passed legislation, including the CARES Act, intended to provide economic relief to individuals, families and businesses. This relief includes cash payments, additional unemployment benefits, grants, forgivable loans and additional funding (through the FCC) for telemedicine services and devices. The FCC has also relaxed competitive bidding rules and delayed certain deadlines under the E-Rate and rural health care programs. The CARES Act has provided for the accelerated receipt of the Company's AMT credits. The Company is continuing to review the legislation and other actions for further potential implications to the Company and its customers.

Subject to the duration and magnitude of the COVID-19 pandemic, we expect to see continued strength in business and wholesale revenues, led by broadband revenue and managed IT services, focused on the larger enterprise and carrier customer segments. This growth driven by continued demand for broadband as businesses migrate their IT infrastructure to the cloud, deployment of small cell networks, expansion into managed IT services, investments by Federal agencies in long haul broadband infrastructure and continued progress in serving new school districts. Continued state of Alaska budget constraints may negatively impact these growth opportunities. We expect to see solid performance from our carrier and federal customers as well as opportunities in markets enabled by the North Slope networks. Driven by our network investments in fiber fed wifi and fixed wireless, we expect to strengthen our competitive position serving small business and residential customers. Growth in these areas is expected to be somewhat offset by continued pressure in the rural health care program.

Additionally, we are focused on continued implementation of the CAF II program and expect to meet our obligations for 2020.

We also expect continued attention by our Board of Directors on the evaluation of value creating strategic opportunities that address our scale and geographic concentration issues.

We believe that we will have sufficient cash on hand, cash provided by operations and availability under our 2019 Senior Credit Facility to service our debt and fund our operations, capital expenditures and other obligations over the next twelve months. However, our ability to make such an assessment is dependent upon our future financial performance, which is subject to future economic conditions and to financial, business, regulatory, competitive entry and many other factors, many of which are beyond our control and could impact us during the time period of this assessment. See Item 1A. Risk Factors in this Quarterly Report on Form 10-Q and in our Annual Report on Form 10-K for the year ended December 31, 2019 for further information regarding these risks.





LEGAL


We are involved in various claims, legal actions, personnel matters and regulatory proceedings arising in the ordinary course of business and as of March 31, 2020, we have recorded litigation accruals of $1.2 million against certain of those claims and legal actions. Estimates involved in developing these litigation accruals could change as these claims, legal actions and regulatory proceedings progress. See also Part II, Item 1. Legal Proceedings.





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EMPLOYEES


As of March 31, 2020, we employed 572 regular full-time employees, 7 regular part-time employees and 4 temporary employees, compared with 569, 8 and 4, respectively at December 31, 2019. Approximately 54% of our employees are represented by the IBEW. Our Master Collective Bargaining Agreement ("CBA") with the IBEW, which is effective through December 31, 2023, governs the terms and conditions of employment for all IBEW represented employees working for us in the state of Alaska. Management considers employee relations to be generally good.

CRITICAL ACCOUNTING POLICIES AND ACCOUNTING ESTIMATES

We have identified certain policies and estimates as critical to our business operations and the understanding of our past or present results of operations. For additional discussion on the application of significant accounting policies, see "Critical Accounting Policies and Estimates" in Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations in our Annual Report on Form 10-K for the year ended December 31, 2019. These policies and estimates are considered critical because they had a material impact, or have the potential to have a material impact, on our financial statements and because they require significant judgments, assumptions or estimates.

The preparation of financial statements in conformity with GAAP requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Among the significant estimates affecting the financial statements are those related to the realizable value of accounts receivable and long-lived assets, the value of derivative instruments, deferred capacity revenue, legal contingencies, stock-based compensation and income taxes. As future events and their effects cannot be determined with precision, actual results may differ significantly from those estimates. Changes in those estimates will be reflected in the financial statements of future periods.

The following critical accounting policies have been updated to reflect the potential effects of the COVID-19 pandemic.

Trade Accounts Receivable and Allowance for Doubtful Accounts

Trade accounts receivable are recorded at the invoiced amount and do not bear interest. Amounts collected on trade accounts receivable are included in net cash provided by operating activities in the Consolidated Statements of Cash Flows. The Company does not have any off-balance sheet credit exposure related to its customers. Allowances for uncollectible receivables are established and incurred during the period. These estimates are derived through an analysis of account aging profiles and a review of historical recovery experience. Receivables are charged off against the allowance when management confirms it is probable amounts will not be collected. Subsequent recoveries, if any, are credited to the allowance. The Company records bad debt expense as a component of "Selling, general and administrative expense" in the Consolidated Statements of Comprehensive Income. As a result of changing market conditions due to the COVID-19 pandemic, the policy for determining the allowance for uncollectible accounts receivable will be adjusted if required.





Revenue Recognition


The Company accounts for revenue in accordance with ASC 606 and other guidance. Revenue is typically recognized as services or products are provided to the customer based on the amount of consideration expected to be collected from the customer or other sources. See Note 2 "Revenue Recognition" for a summary of the Company's revenue recognition policies. As a result of changing market conditions due to the COVID-19 pandemic, the policy for assessment of the consideration expected to be collected will be adjusted if required.





New Accounting Pronouncements


See Note 1 "Summary of Significant Accounting Polices" to the condensed consolidated financial statements for a description of recently adopted accounting pronouncements and recently issued pronouncements not yet adopted.

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