As a result of the current situation, EL AL's Customer Service Call Center is closed as of April 1, 2020. You can reach us via the 'Contact Us' form.
We apologize for the inconvenience and thank you for your understanding.
EL AL to operate special passenger flights:
Origin - Destination
London - Tel Aviv
May 19, 2020
One Way
New York - Tel Aviv
May 19, 2020
One Way
Hong Kong - Tel Aviv
May 20, 2020
One Way *Premium and Business classes only
Los Angeles - Tel Aviv
May 21, 2020
One Way
Flight Path: Tel Aviv-Paris-London-Tel Aviv
May 21 / May 24 / May 27, 2020
You can purchase One Way ticket to any of the destinations.
Tel Aviv - Hong Kong
May 25, 2020
One Way
Flights will be operated by the airline's 787 Dreamliner aircraft, and offer 3 classes of service*: Economy, Premium, and Business.
Entry to Israel is only possible for Israeli passport holders, residence visa holders, or for passengers that have a specific entry approval, Includes residents of East Jerusalem and the Golan Heights carrying Israeli travel document (laissez-passer). In addition, anyone returning from abroad must remain isolated for a period of 14 days on behalf of the State, according to government directives for those entering Israel.
Entry to France is possible for French or EU passport holders.
Entry to England is possible for any person that can prove his travel is essential. Important: All flights from Heathrow airport are temporarily operating from Terminal 2. According to the UK government's decision, all stores, restaurants, coffee shops, and lounges are closed.
Entry to Hong Kong is possible only for residents. Transit flights via Hong Kong are suspended until further notice.
It is recommended to contact the embassy of the relevant country before the flight in order to make sure the entry is possible.
Book a flight >>
Following a further assessment, EL AL has decided to extend the suspension of its flights until May 30, 2020 (Sun d'Or flights - until June 27, 2020).
The Company will continue to operate rescue flights and will continue to operate cargo flights. In addition, EL AL will operate essential flights as required.
Flexibility in changes for purchased flight ticket:
Origin/Destination
Departures
Validity
Change terms & conditions
All EL AL destinations
Until August 31, 2020 (inclusive)
For departures from September 1, 2020, until December 31, 2021
No change fees
No handling fees
Ticket price differences to be paid
Cancellation - subject to flight ticket terms and conditions
The Company reserves the right to change the policy at any time.
EL AL ISRAEL AIRLINES LTD. 
