a result of the current situation, EL AL's Customer Service Call Center is closed. You can reach us via the 'Contact Us' form.

We apologize for the inconvenience and thank you for your understanding.

Due to the special circumstances surrounding the Coronavirus, the Israeli Ministry of Health prevents entry into Israel by non-Israeli/foreign citizens from several countries. Please enter the following link to make sure your entry into Israel is approved.

EL AL complies with the Ministry of Health instructions. For updates on the Ministry of Health Website

Canceled Flights

Following a further assessment, EL AL has decided to extend the suspension of its flights until June 20, 2020 (Sun d'Or flights are also suspended until June 20, 2020).

The Company will continue to operate cargo flights to/from Israel and passenger flights as required (Details regarding planed passenger flights can be found below).

All flight tickets for canceled flights are currently frozen, and you will be able to use them in the future.

Special Passenger Flights	Origin - Destination	Date		Remarks
Flight Path: Tel Aviv-Paris-London-Tel Aviv		May 27, 2020	You can purchase One Way ticket to any of the destinations.
Tel Aviv - Hong Kong					June 1, 2020	One Way
Tel Aviv - Bangkok - Tel Aviv				June 6, 2020 - June 8, 2020 One Way / Roundtrip

Flights will be operated by the airline's 787 Dreamliner aircraft, and offer 3 classes of service*: Economy, Premium, and Business.?

Regular Flights For a Limited Time		Origin - Destination		Days		Time Period
Flight Path: Tel Aviv-Paris-London-Tel Aviv				Sundays & Thursdays	May 31 - June 25, 2020

You can choose a class of service: Economy, Premium, and Business.

Passengers are required to arrive at the airport carrying a face mask.

It is recommended to contact the embassy of the relevant country before the flight in order to make sure the entry is possible.

Entry to Israel is only possible for Israeli passport holders, residence visa holders, or for passengers that have a specific entry approval, Includes residents of East Jerusalem and the Golan Heights carrying Israeli travel document (laissez-passer). In addition, anyone returning from abroad must remain isolated for a period of 14 days on behalf of the State, according to government directives for those entering Israel.

Entry to France is possible for French or EU passport holders.

Entry to England is possible for any person that can prove his travel is essential. Before making your flight reservation you are requested to read the suite of UK's government guidance on coronavirus >> Please read here further guidance regarding COVID-19 >>

Important: All flights from Heathrow airport are temporarily operating from Terminal 2. According to the UK government's decision, all stores, restaurants, coffee shops, and lounges are closed.

Entry to Hong Kong is possible only for residents. Transit flights via Hong Kong are suspended until further notice.

Entry to Bangkok is possible for Residence Visa/Special Permit holders only!

Flight Ticket change Policy

Origin/Destination	Departures	Validity

Change terms & conditions

All EL AL destinations

?Until August 31, 2020 (inclusive)

For departures from September 1, 2020, until December 31, 2021

No change fees

No handling fees

Ticket price differences to be paid

Cancellation - subject to flight ticket terms and conditions

The Company reserves the right to change the policy at any time.

(C) 2020 Electronic News Publishing, source ENP Newswire