COVID-19 has forced financial institutions across the country to change their customer experiences, which is why
Speakers included:
Corey LeBlanc , chief, digital and innovation forOrigin Bank .Leslie Moreno-Martinez , senior manager of user experience and design for secure banking for CIBC Digital.Staci Shedd , head of customer experience and WOW! employee engagement strategy and support forTD Bank .Toby Salsman , CTO for Dolphin Debit.E.J. Kritz , director of training for athPower Consulting
Following the discussion panel members took questions from attendees on the best ways to improve customer service and satisfaction.
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