This management's discussion and analysis provides a review of the results of
operations, financial condition and the liquidity and capital resources of Visa
Inc. and its subsidiaries ("Visa," "we," "us," "our" or the "Company") on a
historical basis and outlines the factors that have affected recent earnings, as
well as those factors that may affect future earnings. The following discussion
and analysis should be read in conjunction with our unaudited consolidated
financial statements and related notes included elsewhere in this report.
Forward-Looking Statements
This Quarterly Report on Form 10-Q contains forward-looking statements within
the meaning of the U.S. Private Securities Litigation Reform Act of 1995 that
relate to, among other things, the impact on our future financial position,
results of operations and cash flows as a result of the coronavirus
("COVID-19"); our future operations, prospects, developments, strategies and
growth of our business; anticipated expansion of our products in certain
countries; industry developments; anticipated benefits of our acquisitions;
expectations regarding litigation matters, investigations and proceedings;
timing and amount of stock repurchases; sufficiency of sources of liquidity and
funding; effectiveness of our risk management programs; and expectations
regarding the impact of recent accounting pronouncements on our consolidated
financial statements. Forward-looking statements generally are identified by
words such as "believes," "estimates," "expects," "intends," "may," "projects,"
"could," "should," "will," "continue" and other similar expressions. All
statements other than statements of historical fact could be forward-looking
statements, which speak only as of the date they are made, are not guarantees of
future performance and are subject to certain risks, uncertainties and other
factors, many of which are beyond our control and are difficult to predict. We
describe risks and uncertainties that could cause actual results to differ
materially from those expressed in, or implied by, any of these forward-looking
statements in our SEC filings, including our Annual Report on Form 10-K, for the
year ended September 30, 2019 and our subsequent reports on Forms 10-Q and 8-K.
Except as required by law, we do not intend to update or revise any
forward-looking statements as a result of new information, future events or
otherwise.
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Overview
Visa is a global payments technology company that enables fast, secure and
reliable electronic payments across more than 200 countries and territories. We
facilitate global commerce through the transfer of value and information among a
global network of consumers, merchants, financial institutions, businesses,
strategic partners and government entities. Our advanced transaction processing
network, VisaNet, enables authorization, clearing and settlement of payment
transactions and allows us to provide our financial institution and merchant
clients a wide range of products, platforms and value-added services.
Financial overview. Our as-reported U.S. GAAP and non-GAAP net income and
diluted earnings per share are as follows:
                                      Three Months Ended                                                                    Nine Months Ended
                                           June 30,                                           2020 vs. 2019                      June 30,                          2020 vs. 2019
                                                                             %                                                                %
                                     2020              2019              Change(1)                2020                 2019               Change(1)
                                                                  (in millions, except percentages and per share data)
Net income, as reported          $   2,373          $ 3,101                     (23) %       $      8,729          $  9,055                       (4) %
Diluted earnings per share, as
reported                         $    1.07          $  1.37                     (22) %       $       3.92          $   3.97                       (1) %
Non-GAAP net income(2)           $   2,347          $ 3,099                     (24) %       $      8,717          $  8,991                       (3) %
Non-GAAP diluted earnings per
share(2)                         $    1.06          $  1.37                     (23) %       $       3.91          $   3.95                       (1) %


(1)Figures in the table may not recalculate exactly due to rounding. Percentage
changes are calculated based on unrounded numbers.
(2)For a full reconciliation of our non-GAAP financial results, see tables in
Non-GAAP financial results below.
Coronavirus. COVID-19 continues to have an impact globally. While we have been
actively monitoring the worldwide spread of COVID-19, the extent to which
COVID-19 will ultimately impact our business remains difficult to predict. Our
priority remains the safety of our employees, clients and the communities in
which we live and operate. We are taking a measured approach in bringing our
employees back in the office and will continue to have most of our employees
work remotely for the rest of 2020. We continue to remain in close and regular
contact with our employees, clients, partners and governments globally to help
them navigate these challenging times.

Revenues in the third quarter of fiscal 2020 were impacted by declines in
volumes and transactions as a result of social distancing, shelter-in-place or
total lock-down orders imposed by countries that began in the second quarter of
fiscal 2020. In the quarter, we saw spending improve each month as most
countries began to relax these restrictions. Cross-border volume however,
continued to be heavily impacted by the decline in travel, which only improved
moderately through the quarter. While we have taken measures to modify our
business practices and reduce operating expenses, including scaling back hiring
plans, restricting travel, lowering marketing spend and the use of external
resources, the impact that COVID-19 will have on our business remains difficult
to predict due to numerous uncertainties, including the transmissibility,
severity and duration of the outbreak, the effectiveness of social distancing
measures or actions that are voluntarily adopted by the public or required by
governments or public health authorities, the development and availability of
effective treatments or vaccines, the impact to our employees and our
operations, the business of our clients, supplier and business partners and
other factors identified in Part II, Item 1A "Risk Factors" in our Quarterly
Report on Form 10-Q for the quarter ended March 31, 2020, filed with the SEC on
May 4, 2020. We will continue to evaluate the nature and extent of the impact to
our business.
Highlights for the first nine months of fiscal 2020. Net revenues for the three
and nine months ended June 30, 2020 were $4.8 billion and $16.7 billion,
respectively, and decreased 17% and 1%, respectively, over the prior-year
comparable periods, driven by the year-over-year changes in nominal payments
volume, nominal cross-border volume and processed transactions, which were
impacted by the spread of COVID-19 globally starting in the latter part of March
2020. Exchange rate movements in the three and nine months ended June 30, 2020,
as partially mitigated by our hedging program, negatively impacted our net
revenues by approximately one half of a percentage point and one percentage
point, respectively.
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Total operating expenses for the three months ended June 30, 2020 were
$1.8 billion, and decreased 5% over the prior-year comparable period, on both a
GAAP and non-GAAP basis, driven by our overall cost reduction strategy. Total
operating expenses for the nine months ended June 30, 2020 were $5.8 billion, on
both a GAAP and non-GAAP basis, and increased 4% and 3%, respectively, over the
prior-year comparable period, primarily due to higher depreciation and
amortization from our ongoing investments and personnel in support of our
strategy for future growth.
Non-GAAP financial results. We use non-GAAP financial measures of our
performance which exclude certain items which we believe are not representative
of our continuing operations and may distort our longer-term operating trends.
We consider non-GAAP measures useful to investors because they provide greater
transparency into management's view and assessment of our ongoing operating
performance. Starting in fiscal 2020, we revised our non-GAAP methodology to
exclude the impact of gains and losses on our equity investments, amortization
of acquired intangible assets and acquisition-related costs for acquisitions
that closed in fiscal 2019 and subsequent periods. Prior year amounts have been
restated to conform to our current presentation.
•Gains and losses on equity investments. Gains and losses on equity investments
include periodic non-cash fair value adjustments and gains and losses upon sale
of an investment. These long-term investments are strategic in nature and are
primarily private company investments. Gains and losses and the related tax
impacts associated with these investments are tied to the performance of the
companies that we invest in and therefore do not correlate to the underlying
performance of our business. During the three and nine months ended June 30,
2020, we recorded net realized and unrealized gains of $51 million and $62
million, respectively, and related tax expense of $11 million and $14 million,
respectively. For the same prior-year comparable periods, we recorded net
realized and unrealized gains of $9 million and $89 million, respectively, and
related tax expense of $3 million and $21 million, respectively.
•Amortization of acquired intangible assets. Amortization of acquired intangible
assets consists of amortization of intangible assets such as developed
technology, customer relationships and brands acquired in connection with
business combinations executed beginning in fiscal 2019. Amortization charges
for our acquired intangible assets are non-cash and are significantly affected
by the timing, frequency and size of our acquisitions, rather than our core
operations. As such, we have excluded this amount and the related tax impact to
facilitate an evaluation of our current operating performance and comparison to
our past operating performance. During the three and nine months ended June 30,
2020, we recorded amortization of acquired intangible assets of $13 million and
$35 million, respectively, and related tax benefit of $3 million and $8 million,
respectively. For the same prior-year comparable periods, we recorded
amortization of acquired intangible assets of $2 million.
•Acquisition-related costs. Acquisition-related costs consist primarily of
one-time transaction and integration costs associated with our business
combinations. These costs include professional fees, technology integration
fees, restructuring activities and other direct costs related to the purchase
and integration of acquired entities. It also includes retention equity and
deferred equity compensation when they are agreed upon as part of the purchase
price of the transaction but are required to be recognized as expense
post-combination. We have excluded these amounts and the related tax impacts as
the expenses are recognized for a limited duration and do not reflect the
underlying performance of our business. During the three months ended June 30,
2020, we recorded acquisition-related costs of $4 million. During the nine
months ended June 30, 2020, we recorded acquisition-related costs of $11 million
and related tax benefit of $2 million. For the same prior-year comparable
periods, we recorded acquisition-related costs of $3 million and related tax
benefit of $1 million.
Non-GAAP operating expense, non-operating income (expense), income tax
provision, effective income tax rate, net income and diluted earnings per
share should not be relied upon as substitutes for, or considered in isolation
from, measures calculated in accordance with U.S. GAAP. The following tables
reconcile our as-reported financial measures, calculated in accordance with U.S.
GAAP, to our respective non-GAAP financial measures for the three and nine
months ended June 30, 2020 and 2019.
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Three Months Ended June 30, 2020


                                                                                                                                   Effective
                                              Operating                Non-operating Income                 Income Tax            Income Tax                              Diluted Earnings
                                              Expenses                      (Expense)                       Provision               Rate(1)            Net Income           Per Share(1)
                                                                   (in millions, except percentages and per share data)
As reported                                 $   1,838                 $           (67)                   $      559                     19.1  %       $    2,373          $     1.07
(Gains) Losses on equity investments, net           -                             (51)                          (11)                                         (40)              (0.02)
Amortization of acquired intangible assets        (13)                              -                             3                                           10                   -
Acquisition-related costs                          (4)                              -                             -                                            4                   -
Non-GAAP                                    $   1,821                 $          (118)                   $      551                     19.0  %       $

   2,347          $     1.06

Nine Months Ended June 30, 2020


                                                                                                                                  Effective
                                              Operating                 Non-operating Income                Income Tax           Income Tax                              Diluted Earnings
                                               Expenses                      (Expense)                      Provision              Rate(1)            Net Income           Per Share(1)
                                                                   (in millions, except percentages and per share data)
As reported                                 $   5,806                  $          (204)                   $   2,006                    18.7  %       $    8,729          $     3.92
(Gains) Losses on equity investments, net           -                              (62)                         (14)                                        (48)              (0.02)
Amortization of acquired intangible assets        (35)                               -                            8                                          27                0.01
Acquisition-related costs                         (11)                               -                            2                                           9                   -
Non-GAAP                                    $   5,760                  $          (266)                   $   2,002                    18.7  %       $    8,717          $     3.91

Three Months Ended June 30, 2019


                                                                                                                                  Effective
                                              Operating               Non-operating Income                 Income Tax            Income Tax                              Diluted Earnings
                                              Expenses                      (Expense)                      Provision               Rate(1)            Net Income           Per Share(1)
                                                                   (in millions, except percentages and per share data)
As reported                                 $   1,932                 $          (42)                   $      765                     19.8  %       $ 

3,101 $ 1.37



(Gains) Losses on equity investments, net           -                             (9)                           (3)                                          (6)                  -
Amortization of acquired intangible assets         (2)                             -                             -                                            2                   -
Acquisition-related costs                          (3)                             -                             1                                            2                   -

Non-GAAP                                    $   1,927                 $          (51)                   $      763                     19.8  %       $    3,099          $     1.37

Nine Months Ended June 30, 2019


                                                                                                                                  Effective
                                              Operating                 Non-operating Income                Income Tax           Income Tax                              Diluted Earnings
                                               Expenses                      (Expense)                      Provision              Rate(1)            Net Income           Per Share(1)
                                                                   (in millions, except percentages and per share data)
As reported                                 $   5,574                  $           (93)                   $   2,118                    19.0  %       $  

9,055 $ 3.97



(Gains) Losses on equity investments, net           -                              (89)                         (21)                                        (68)              (0.03)
Amortization of acquired intangible assets         (2)                               -                            -                                           2                   -
Acquisition-related costs                          (3)                               -                            1                                           2                   -

Non-GAAP                                    $   5,569                  $          (182)                   $   2,098                    18.9  %       $    8,991          $     3.95


(1)Figures in the table may not recalculate exactly due to rounding. Effective
income tax rate, diluted earnings per share and their respective totals are
calculated based on unrounded numbers.
Common stock repurchases. In January 2020, our board of directors authorized a
$9.5 billion share repurchase program (the "January 2020 Program"). During the
three months ended June 30, 2020, we repurchased 6 million shares of our class A
common stock in the open market for $1.1 billion. As of June 30, 2020, our
January 2020 Program had remaining authorized funds of $7.0 billion for share
repurchase. See Note 10-Stockholders' Equity to our unaudited consolidated
financial statements.
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Acquisition. On January 13, 2020, we entered into a definitive agreement to
acquire Plaid, Inc. for $5.3 billion. We will pay approximately $4.9 billion of
cash and $0.4 billion of retention equity and deferred equity consideration.
This acquisition is subject to customary closing conditions, including ongoing
regulatory reviews and approvals, which are expected to be completed by the end
of 2020.
Senior notes. In April 2020, we issued fixed-rate senior notes in an aggregate
principal amount of $4.0 billion, with maturities ranging
between 7 and 20 years. See Note 8-Debt to our unaudited consolidated financial
statements.
Payments volume and transaction counts. Payments volume is the primary driver
for our service revenues, and the number of processed transactions is the
primary driver for our data processing revenues. Nominal payments volume in the
United States posted mid to high single-digit growth for the three and nine
months ended March 31, 2020(1), respectively, driven mainly by consumer debit
and commercial, partially offset by decreased spending beginning in the latter
part of March 2020 as countries imposed social distancing, shelter-in-place or
total lock-down orders.
Nominal international payments volume declined as a result of decreased spending
related to social distancing, shelter-in-place or total lock-down orders and
unfavorable movements in U.S. dollar exchange rates. On a constant-dollar basis,
which excludes the impact of exchange rate movements, our international payments
volume growth rate for the three and nine months ended March 31, 2020 was 3% and
7%, respectively.
Processed transactions declined 13% for the three months ended June 30, 2020 as
a result of social distancing, shelter-in-place or total lock-down orders.
Processed transactions grew 1% for the nine months ended June 30, 2020,
reflecting the ongoing worldwide shift to electronic payments, partially offset
by the impact of social distancing, shelter-in-place or total lock-down orders.
The following table presents nominal payments and cash volume:
                                                United States                                                                                  International                                                                       Visa Inc.
                                       Three Months Ended March 31,(1)                                                                Three Months Ended March 31,(1)                                                   Three Months Ended March 31,(1)
                                2020                 2019             % Change(2)             2020             2019            % Change(2)            2020             2019             % Change(2)
                                                                                               (in billions, except percentages)
Nominal payments volume
Consumer credit           $         371           $   358                       4  %       $   566          $   606                    (7) %       $   937          $   964                      (3) %
Consumer debit(3)                   452               420                       8  %           490              454                      8 %           942              874                        8 %
Commercial(4)                       160               153                       5  %            91               92                    (2) %           251              245                        2 %
Total nominal payments
volume(2)                 $         983           $   930                       6  %       $ 1,147          $ 1,153                    (1) %       $ 2,130          $ 2,083                        2 %
Cash volume                         139               141                      (1) %           504              537                    (6) %           643              678                      (5) %
Total nominal
volume(2),(5)             $       1,123           $ 1,071                       5  %       $ 1,651          $ 1,690                    (2) %       $ 2,773          $ 2,760                        0 %

                                                United States                                                                                  International                                                                       Visa Inc.
                                        Nine Months Ended March 31,(1)                                                                Nine Months Ended March 31,(1)                                                    Nine Months Ended March 31,(1)
                                2020                 2019             % Change(2)             2020             2019            % Change(2)            2020             2019             % Change(2)
                                                                                               (in billions, except percentages)
Nominal payments volume
Consumer credit           $       1,200           $ 1,139                        5 %       $ 1,875          $ 1,857                      1 %       $ 3,074          $ 2,996                        3 %
Consumer debit(3)                 1,358             1,249                        9 %         1,526            1,392                     10 %         2,883            2,641                        9 %
Commercial(4)                       502               466                        8 %           299              284                      5 %           800              749                        7 %
Total nominal payments
volume(2)                 $       3,059           $ 2,854                        7 %       $ 3,699          $ 3,533                      5 %       $ 6,758          $ 6,386                        6 %
Cash volume                         432               427                        1 %         1,645            1,703                    (3) %         2,077            2,129                      (2) %
Total nominal
volume(2),(5)             $       3,491           $ 3,280                        6 %       $ 5,344          $ 5,236                      2 %       $ 8,835          $ 8,516                        4 %


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The following table presents nominal and constant payments and cash volume
growth:
                                                      International                                                             Visa Inc.                                                                International                                     Visa Inc.
                                                       Three Months                                                           Three Months                                                                Nine Months                                     Nine Months
                                                     Ended March 31,                                                         Ended March 31,                                                            Ended March 31,                                 Ended March 31,
                                                   2020 vs. 2019(1),(2)                                                   2020 vs. 2019(1),(2)                                                        2020 vs. 2019(1),(2)                           2020 vs. 2019(1),(2)
                                             Nominal                 Constant(6)              Nominal               Constant(6)               Nominal              Constant(6)                  Nominal                 Constant(6)
Payments volume growth
Consumer credit growth                                (7) %                    (4) %                (3) %                      (1) %                  1 %                      3 %                         3 %                      4 %
Consumer debit growth(3)                                8 %                     11 %                  8 %                        9 %                 10 %                     12 %                         9 %                     11 %
Commercial growth(4)                                  (2) %                      2 %                  2 %                        4 %                  5 %                      8 %                         7 %                      8 %
Total payments volume growth(2)                       (1) %                      3 %                  2 %                        4 %                  5 %                      7 %                         6 %                      7 %
Cash volume growth                                    (6) %                    (3) %                (5) %                      (2) %                (3) %                    (1) %                       (2) %                    (1) %
Total volume growth(2)                                (2) %                      1 %                  0 %                        3 %                  2 %                      4 %                         4 %                      5 %


(1)Service revenues in a given quarter are assessed based on nominal payments
volume in the prior quarter. Therefore, service revenues reported for the three
and nine months ended June 30, 2020 and 2019 were based on nominal payments
volume reported by our financial institution clients for the three and nine
months ended March 31, 2020 and 2019, respectively.
(2)Figures in the table may not recalculate exactly due to rounding. Percentage
changes and totals are calculated based on unrounded numbers.
(3)Includes consumer prepaid volume and Interlink volume.
(4)Includes large, medium and small business credit and debit, as well as
commercial prepaid volume.
(5)Total nominal volume is the sum of total nominal payments volume and cash
volume. Total nominal payments volume is the total monetary value of
transactions for goods and services that are purchased on cards and other form
factors carrying the Visa, Visa Electron, Interlink and V PAY brands. Cash
volume generally consists of cash access transactions, balance access
transactions, balance transfers and convenience checks. Total nominal volume is
provided by our financial institution clients, subject to review by Visa. On
occasion, previously presented volume information may be updated. Prior-period
updates, other than the change to the payments volume definition, are not
material.
(6)Growth on a constant-dollar basis excludes the impact of foreign currency
fluctuations against the U.S. dollar.
The following table provides the number of transactions involving cards and
other form factors carrying the Visa, Visa Electron, Interlink, V PAY and PLUS
cards processed on Visa's networks during the periods presented:
                                                      Three Months Ended June 30,                                                                             Nine Months Ended June 30,
                                                                                                       %                                                                      %
                                                         2020                  2019                Change(1)                 2020                  2019                   Change(1)
                                                                                                     (in millions, except percentages)

Visa processed transactions                   30,676                35,428                 (13) %                103,391               101,904                      1  %

(1)Figures in the table may not recalculate exactly due to rounding. Percentage change is calculated based on unrounded numbers.


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Results of Operations
Net Revenues
The following table sets forth our net revenues earned in the U.S. and
internationally:
                                      Three Months Ended                                                                                                  Nine Months Ended
                                           June 30,                                              2020 vs. 2019                                                 June 30,                           2020 vs. 2019
                                                                          $                   %                                                        $                    %
                                     2020              2019            Change             Change(1)              2020              2019              Change             Change(1)
                                                                                          (in millions, except percentages)
U.S.                             $   2,380          $ 2,587          $   (207)                    (8) %       $  7,747          $  7,573          $   174                       2  %
International                        2,457            3,253              (796)                   (24) %          8,998             9,267             (269)                     (3) %
Net revenues                     $   4,837          $ 5,840          $ (1,003)                   (17) %       $ 16,745          $ 16,840          $   (95)                     (1) %


(1)Figures in the table may not recalculate exactly due to rounding. Percentage
changes are calculated based on unrounded numbers.
Net revenues decreased primarily due to the year-over-year changes in payments
volume, cross-border volume and processed transactions, which were impacted by
COVID-19 starting in the latter part of March 2020.
Our net revenues are impacted by the overall strengthening or weakening of the
U.S. dollar as payments volume and related revenues denominated in local
currencies are converted to U.S. dollars. Exchange rate movements in the three
and nine months ended June 30, 2020, as partially mitigated by our hedging
program, negatively impacted our net revenues by approximately one half of a
percentage point and one percentage point, respectively.
The following table sets forth the components of our net revenues:
                                      Three Months Ended                                                                                                

Nine Months Ended

June 30,                                              2020 vs. 2019                                                 June 30,                           2020 vs. 2019
                                                                          $                   %                                                        $                    %
                                     2020              2019            Change             Change(1)              2020              2019              Change             Change(1)
                                                                                          (in millions, except percentages)
Service revenues                 $   2,409          $ 2,405          $      4                      -  %       $  7,587          $  7,164          $   423                       6  %
Data processing revenues             2,525            2,662              (137)                    (5) %          8,100             7,564              536                       7  %
International transaction
revenues                             1,102            1,977              (875)                   (44) %          4,953             5,624             (671)                    (12) %
Other revenues                         314              342               (28)                    (8) %          1,071               968              103                      11  %
Client incentives                   (1,513)          (1,546)               33                     (2) %         (4,966)           (4,480)            (486)                     11  %
Net revenues                     $   4,837          $ 5,840          $ (1,003)                   (17) %       $ 16,745          $ 16,840          $   (95)                     (1) %


(1)Figures in the table may not recalculate exactly due to rounding. Percentage
changes are calculated based on unrounded numbers.
•Service revenues were flat in the third quarter of fiscal 2020 as COVID-19
spread globally starting in the latter part of March 2020 with a 2% growth in
nominal payments volume during the three-month comparable period. Service
revenues grew 6% during the nine-month comparable period, in line with nominal
payments volume growth of 6%.
•Data processing revenues were impacted by a decline in processed transactions
of 13% and growth of 1% during the three-month and nine-month comparable
periods, respectively, as a result of the spread of COVID-19 globally starting
in the latter part of March 2020. Data processing revenues benefited from
value-added services, acquisition-related revenues and favorable business mix.
For the nine-month comparable period, data processing revenues also benefited
from select pricing modifications effective in 2019.
•International transaction revenues driven by nominal cross-border volumes,
excluding transactions within Europe, declined 48% and 16% during the
three-month and nine-month comparable periods, respectively, as COVID-19 spread
globally starting in the latter part of March 2020. For the three-month
comparable period, international transaction revenues were also impacted by
fluctuations in the volatility of a broad range of currencies and favorable
business mix. For the nine-month comparable period, international transaction
revenues benefited from select pricing modifications effective in 2019.
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•Other revenues decreased in the third quarter of fiscal 2020 primarily due to
lower marketing services revenues, lower value-added services revenues tied to
travel-related card benefits and non-recurring revenues in the prior year
three-month comparable period. For the nine-month comparable period, other
revenues increased primarily due to consulting and marketing services related
fees and other value-added services.
•Client incentives decreased during the three-month comparable period in
correlation with the decline in payments volumes and revenues. In the nine-month
comparable period, client incentives increased mainly due to incentives
recognized on long-term customer contracts that were initiated or renewed in the
past 12 months partially offset by the recent decline in global payments volume.
The amount of client incentives we record in future periods will vary based on
changes in performance expectations, actual client performance, amendments to
existing contracts or execution of new contracts.
Operating Expenses
The following table sets forth components of our total operating expenses:
                                        Three Months Ended                                                                                           Nine Months Ended
                                             June 30,                                          2020 vs. 2019                                             June 30,                           2020 vs. 2019
                                                                          $                 %                                                     $                   %
                                       2020              2019           Change          Change(1)             2020             2019             Change            Change(1)
                                                                                        (in millions, except percentages)
Personnel                          $     941          $   872          $  69                    8  %       $ 2,863          $ 2,573          $   290                     11  %
Marketing                                174              282           (108)                 (38) %           683              799             (116)                   (15) %
Network and processing                   172              184            (12)                  (7) %           536              528                8                      1  %
Professional fees                         95              113            (18)                 (16) %           304              305               (1)                     -  %
Depreciation and amortization            197              165             32                   19  %           571              484               87                     18  %
General and administrative               258              315            (57)                 (18) %           840              855              (15)                    (2) %
Litigation provision                       1                1              -                  (40) %             9               30              (21)                   (72) %
Total operating expenses           $   1,838          $ 1,932          $ (94)                  (5) %       $ 5,806          $ 5,574          $   232                      4  %


(1)Figures in the table may not recalculate exactly due to rounding. Percentage
changes are calculated based on unrounded numbers.
•Personnel expenses increased primarily due to continued increase in headcount
in support of our investment strategy for future growth, offset by lower
incentive compensation.
•Marketing expenses decreased reflecting our overall cost reduction strategy,
the absence of FIFA Women's World Cup in fiscal 2020 and the delay of the Tokyo
Olympics to fiscal 2021. The decrease is offset by an increase in client
marketing spend during the nine-month comparable period.
•Professional fees decreased reflecting our overall cost reduction strategy.
•Depreciation and amortization expenses increased primarily due to additional
depreciation and amortization from our on-going investments, including
acquisitions.
•General and administrative expenses decreased primarily due to travel
restrictions and our overall cost reduction strategy, offset by acquisition
related expenses during the nine-months comparable period.
•Litigation provision decreased primarily due to lower accruals for uncovered
litigation.
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Non-operating Income (Expense)
The following table sets forth the components of our non-operating income
(expense):
                                       Three Months Ended                                                                                           Nine Months Ended
                                            June 30,                                          2020 vs. 2019                                             June 30,                            2020 vs. 2019
                                                                         $                  %                                                    $                    %
                                      2020              2019           Change           Change(1)            2020            2019             Change              Change(1)
                                                                                       (in millions, except percentages)
Interest expense, net             $    (142)          $ (128)         $ (14)                   11  %       $ (371)         $ (413)         $     42                     (10) %
Investment income and other              75               86            (11)                  (12) %          167             320              (153)                    (48) %
Total non-operating income
(expense)                         $     (67)          $  (42)         $ (25)                   59  %       $ (204)         $  (93)         $   (111)                    120  %


(1)Figures in the table may not recalculate exactly due to rounding. Percentage
changes are calculated based on unrounded numbers.
•Interest expense, net increased during the three-month comparable period
primarily as a result of the issuance of debt in the third quarter of fiscal
2020, offset by derivative instruments that lowered the cost of borrowing on a
portion of our outstanding debt. Interest expense, net decreased during the
nine-month comparable period primarily due to derivative instruments that
lowered the cost of borrowing on a portion of our outstanding debt, offset by
the issuance of debt in the third quarter of fiscal 2020.
•Investment income and other decreased primarily due to lower gains on our
equity investments and lower interest income on our cash and investments.
Effective Income Tax Rate
The effective income tax rates were 19% for the three and nine months ended
June 30, 2020, and 20% and 19% for the three and nine months ended June 30,
2019, respectively. The difference in the effective tax rates between the
three-month periods was primarily due to the change in geographic mix of income.
On July 22, 2020, UK enacted a legislation that repealed the previous tax rate
reduction from 19% to 17% that was effective on April 1, 2020. The repeal of the
UK tax rate reduction is not expected to significantly increase our ongoing
effective tax rate, however, it will result in a one-time non-cash tax expense
in the fourth quarter of fiscal 2020, due to the re-measurement of deferred
taxes which are primarily related to intangibles recorded in purchase accounting
upon the acquisition of Visa Europe in fiscal 2016.
Liquidity and Capital Resources
Cash Flow Data
The following table summarizes our cash flow activity for the periods presented:
                                                                              Nine Months Ended
                                                                                   June 30,
                                                                           2020                2019
                                                                                (in millions)
Total cash provided by (used in):
Operating activities                                                   $    8,344          $   8,742
Investing activities                                                        2,308                413
Financing activities                                                       (4,723)            (9,401)

Effect of exchange rate changes on cash, cash equivalents, restricted cash and restricted cash equivalents

                                          173                (62)

Increase (decrease) in cash, cash equivalents, restricted cash and restricted cash equivalents

                                            $    

6,102 $ (308)




Operating activities. Cash provided by operating activities for the nine months
ended June 30, 2020 was lower than the prior-year comparable period due to
higher client incentives and timing of settlement. Partially offset by lower
cash paid for taxes and the receipt of the $467 million takedown payment
associated with the Interchange Multidistrict Litigation. See Note 14-Legal
Matters to our unaudited consolidated financial statements.
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Investing activities. Cash provided by investing activities for the nine months
ended June 30, 2020 increased primarily due to fewer purchases of investment
securities as compared to the prior-year period.
Financing activities. Cash used in financing activities for the nine months
ended June 30, 2020 was lower than the prior-year comparable period primarily
due to proceeds received from the issuance of senior notes and the absence of
the deferred purchase consideration payment, made in the prior year. Partially
offset by higher share repurchase and higher dividends paid. See Note 8-Debt and
Note 10-Stockholders' Equity to our unaudited consolidated financial statements.
Sources of Liquidity
Our primary sources of liquidity are cash on hand, cash flow from operations,
our investment portfolio and access to various equity and borrowing
arrangements. Funds from operations are maintained in cash and cash equivalents
and short-term or long-term available-for-sale investment securities based upon
our funding requirements, access to liquidity from these holdings and the
returns that these holdings provide. Based on our current cash flow forecasts of
our short-term and long-term liquidity needs, we believe that our current and
projected sources of liquidity will be sufficient to meet our projected
liquidity needs for more than the next 12 months. Our ability to access
cost-effective capital could be impacted by global credit market conditions. We
will continue to assess our liquidity position and potential sources of
supplemental liquidity in view of our operating performance, current economic
and capital market conditions and other relevant circumstances.
Commercial paper program. We maintain a commercial paper program to support our
working capital requirements and for other general corporate purposes. During
the three months ended June 30, 2020, we repaid $1.0 billion of commercial paper
that was issued during the three months ended March 31, 2020. We had no
obligations outstanding under the program at June 30, 2020.
Senior notes. In April 2020, we issued fixed-rate senior notes in an aggregate
principal amount of $4.0 billion, with maturities ranging
between 7 and 20 years. See Note 8-Debt to our unaudited consolidated financial
statements.
Uses of Liquidity
There has been no significant change to our primary uses of liquidity since
September 30, 2019, except as discussed below.
Common stock repurchases. During the nine months ended June 30, 2020, we
repurchased 37 million shares of our class A common stock for $6.6 billion. As
of June 30, 2020, our January 2020 Program had remaining authorized funds of
$7.0 billion for share repurchase. See Note 10-Stockholders' Equity to our
unaudited consolidated financial statements.
Dividends. During the nine months ended June 30, 2020, we declared and paid
$2.0 billion in dividends to holders of our common and preferred stock. On
July 20, 2020, our board of directors declared a cash dividend in the amount of
$0.30 per share of class A common stock (determined in the case of class B and C
common stock and UK&I and Europe preferred stock on an as-converted basis),
which will be paid on September 1, 2020, to all holders of record as of
August 14, 2020. See Note 10-Stockholders' Equity to our unaudited consolidated
financial statements. We expect to continue paying quarterly dividends in cash,
subject to approval by the board of directors. All three series of preferred
stock and class B and C common stock will share ratably on an as-converted basis
in such future dividends.
Senior notes. A principal payment of $3.0 billion is due on December 14, 2020 on
our fixed-rate senior notes issued in December 2015, for which we have
sufficient liquidity. See Note 8-Debt to our unaudited consolidated financial
statements.
Acquisition. On January 13, 2020, we entered into a definitive agreement to
acquire Plaid, Inc. for $5.3 billion. We will pay approximately $4.9 billion of
cash and $0.4 billion of retention equity and deferred equity consideration.
This acquisition is subject to customary closing conditions, including ongoing
regulatory reviews and approvals, which are expected to be completed by the end
of 2020. We intend to fund the acquisition with cash, cash equivalents and
investments, as well as through the issuance of new indebtedness.
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