The
Adjusted profits were
Revenue was up 3.6 per cent from a year earlier at
Analysts had estimated
The company says its earnings decline reflects the COVID-19 pandemic lowering wireless roaming revenue, which is usually generated when customers travel outside their home area, and was partly offset by higher wireline data service margins from business acquisitions and cost-cutting programs.
Telus recorded 61,000 mobile phone net additions and 47,000 wireline customer additions with a historically low postpaid customer loss of 0.59 per cent.
Analyst
Telus chief financial officer
He added that most of the wireless subscriber growth came with unlimited plans offered by its Telus premium mobile brand, which began offering that type of plan for the first time about a year ago.
Telus also had to adapt to the widespread closure of retail stores and malls due to COVID-19 by redeploying employees to customer care functions, he said.
"They would be able to help our customers on the phone, whether they needed to upgrade or whether they were new customers coming over to us," French said.
Telus internet services added 37,000 net subscribers, 48 per cent more than in the 2019 second quarter. The company attributed the increase to investments in its fibre optics network, bundled product offerings, and a low churn rate.
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