8x8, Inc. introduced 8x8 AI Studio, a native AI development environment that lets any team build, test, and deploy AI agents directly on the 8x8 Platform for CX using natural language instructions. 8x8 AI Studio is now in early availability for 8x8 customers. Nearly three in four CX leaders prefer to build their own AI agents rather than buy off-the-shelf solutions, according to the Metrigy Customer Experience Optimization 2025-26 report, citing trust and domain expertise as the primary reasons.
8x8 AI Studio is designed for exactly that preference. Because it is native to the 8x8 platform, customers build on infrastructure they already trust, with voice channels, digital routing, interaction data, and telephony pre-integrated from day one. No new vendor.
No new contract. No additional infrastructure layer to stand up or configure before the first agent goes live. Unlike legacy conversational AI solutions, 8x8 AI Studio comes with a Builder that lets any user describe what they need in plain language and get from concept to a live AI agent across voice and digital channels in minutes rather than months, without professional services or specialist developers.
Dozens of customers across more than 15 verticals are already running hundreds of agents in early availability, putting agents into production across inbound routing, outbound follow-up, sales qualification, scheduling, internal helpdesk triage, and individual employee productivity workflows. The LLM has direct access to real-time voice data, network telemetry, and the full interaction context that external tools typically cannot access. That direct access also eliminates the transcription intermediaries responsible for the latency and drop-offs that destroy the natural conversation experience on older architectures.
Organizations in early availability are deploying 8x8 AI Studio agents across a range of operational use cases: Always-on inbound coverage. AI agents handle intake, identity verification, call routing, and multi-location reception around the clock ? with business-hours awareness built in.
Proactive outbound engagement. Outbound agents confirm appointments, follow up on open service requests, and collect structured data from customers without adding headcount. Sales qualification and CRM handoff.
AI agents capture inbound leads, run qualification workflows, and hand off to CRM with live Salesforce integration, enabling sales teams to pick up conversations that are already qualified. Internal support resolution. Helpdesk agents triage employee requests, create tickets in connected systems, and resolve common issues before they reach a support team.
Employee productivity. Any 8x8 user can configure a personal AI agent through the AI Studio Builder to handle calls, screen requests, and manage after-hours interactions, without IT involvement. During this early availability stage for 8x8 customers, 8x8 AI Studio comes with no extra licensing requirements to access and includes a free tier for building and testing agents.
Consumption fees apply once agents are in production. 8x8, Inc. is committed to the responsible use of artificial intelligence and the protection of customer data. The 8x8 Platform for CX is developed and operated in accordance with established security standards, applicable compliance frameworks, and internal governance policies, including privacy-by-design principles that safeguard personal data on the 8x8 platform.
