JRNI PTY Ltd., formerly BookingBug, the leading customer engagement platform for omnichannel conversion, has solidified its leadership in Asia-Pacific by achieving record year-over-year growth.
Over the past year, JRNI has grown its impressive roster of banking, retail, local and federal government, and telecommunications customers by 100 percent, and it has recorded a nearly 60 percent increase in year-over-year revenue. JRNI’s Asia-Pacific customers include ANZ, Bank of New Zealand, City of Sydney, and Border Bank.
Additionally, the JRNI platform registered about 2.5 million engagements via appointments, queuing, and events from Asia-Pacific customers in 2018, and is on pace with expectations for the number of engagements to more than double in 2019.
“The region is embracing the need to leverage online traffic and drive it in-store and in-branch,” said Jonathon Coleman, JRNI’s Asia-Pacific general manager. “I’m bullish on our growth for this year as we continue to quickly broaden our customer base and team, and I’m looking forward to working with all of our clients to help them build powerful human-to-human experiences.”
In the past year, JRNI has doubled the size of its team in Asia-Pacific. The team now includes technical solutions architecture to locally manage bespoke technical requirements for enterprise customers and assist with integrations for enterprise resource planning, customer relationship management, and business intelligence tools – based on market demand for best-in-class software-as-a-service integrations. JRNI’s Asia-Pacific base also houses a dedicated delivery team to manage local implementations and futureproof anticipated growth.
“The Asia-Pacific market represents an enormous opportunity to further engage with some of the world’s biggest brands, especially in the financial services industry,” said John Federman, JRNI’s CEO. “As we double down on our global growth plans this year, we’re significantly investing strategic resources in the Asia-Pacific region to help local customers increase omnichannel conversion.”
In addition to the company’s rapid growth, it recently rebranded from BookingBug to JRNI to reinforce its focus on providing engagement throughout the customer journey.
JRNI is expanding its Asia-Pacific team. For more information about current and future job openings, please visit www.jrni.com/careers.
About JRNI PTY Ltd.
JRNI is designed to facilitate powerful human-to-human experiences that increase conversion and revenue, customer loyalty, and lifetime value. Forward-thinking executives from companies like U.S. Bank, ANZ, John Lewis & Partners, and LEGO rely on JRNI’s AI-driven scheduling engine to deliver predictive actions across touchpoints - appointments, events, concierge, queuing - and optimize resources to deliver superior quality of experience. To learn more, visit www.jrni.com.
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