Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 
OFFON

MarketScreener Homepage  >  News  >  Companies  >  All News

News : Companies
Latest NewsCompaniesMarketsEconomy & ForexCommoditiesInterest RatesBusiness LeadersFinance ProfessionalsCalendarSectors

Omani Qatari Telecommunications SAOG : Ooredoo's Saeed Chatbot Gets Smarter with New Updates

share with twitter share with LinkedIn share with facebook
share via e-mail
0
07/14/2019 | 10:15am EDT

Data experience leaders Ooredoo, have updated their artificial intelligence (AI) chatbot, 'Saeed' with some exciting new features. They include an identification tool, which enables Saeed to recognise customers by subscription type, as well as further service-related information. With an ever-growing list of abilities and services, and 24/7 accessibility, Saeed makes it easier and faster for Ooredoo customers to access the services and assistance they want and need.

'While Ooredoo was the first telecoms company in Oman to introduce an AI Chatbot, we want to stay ahead of the curve by introducing new ways to hone Saeed and improve the interactive experience for our customers,' said Feras bin Abdullah al Sheikh, Director of Consumer Sales at Ooredoo. 'The improved service means Saeed can supply more informed answers to enquiries, creating a more efficient and enjoyable service for customers.'

Saeed is now able to identify customer type, whether mobile or fixed, prepaid or postpaid, during the chat, and offer relevant account-related services. Furthermore, additional information has been added to Saeed's repertoire so that customers can find out about many more services just by typing in their enquiry.

Saeed, who was introduced by Ooredoo in 2018, is designed to simulate human behaviour and conversation and responds intantly to written questions or key words. Accessible through the Ooredoo app, as well as on the website, Saeed 'speaks' English and Arabic, and is available around the clock to provide the quickest and best answers to customer enquiries. Information and solutions offered on the intuititve platform include mini bills, barring status, new SIM, PUK, bill copies, call and usage history, roaming bundle availability, active plans, and postpaid balance usage.

Ooredoo has also indicated that more features and services will be added soon.

Disclaimer

Omani Qatari Telecommunications Company SAOG published this content on 14 July 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 14 July 2019 14:14:02 UTC

share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news "Companies"
03:26aAkebono Brake to receive $185 million for turnaround, shares climb
RE
03:25aNetflix to roll out cheaper mobile-only plan for India
RE
03:25aALANTRA PARTNERS : enters venture capital via strategic partnership with Asabys Partners, a VC firm backed by Banc Sabadell
PU
03:25aHUBER+SUHNER : presented Supplier Excellence Award by defense and aerospace giant Raytheon
PU
03:25aEBAY : Q2 2019 Earnings Call Presentation
PU
03:23aELECTROLUX : sees lower hit from raw materials, trade tariffs in 2019
RE
03:23aJUVENTUS FOOTBALL CLUB : De Ligt completes 75 million euro transfer to Juventus
AQ
03:22aEXCLUSIVE : Ping An-backed Lufax to ditch P2P lending amid regulatory woes - sources
RE
03:21aZENITH ENERGY : increases capacity of BD-260 rig for drilling operations in Azerbaijan
AQ
03:20aEMPIRE RESORTS : 8-k
PU
Latest news "Companies"
Advertisement