Air Canada had welcomed the ratification of a new collective bargaining agreement with Unifor, representing approximately 6,000 contact centre, customer relations, concierge, airport in-terminal and customer journey management employees at Air Canada. The four-year collective agreement is in effect until February 28, 2030. This is the third collective agreement ratified at Air Canada this year, following earlier ratifications at the airline by its Flight Operations Crew Schedulers and In-Flight Crew Schedulers.