Airbnb, Inc.

ABNB

US0090661010

Internet Services

Market Closed - Nasdaq Other stock markets 04:00:00 2025-12-12 pm EST			5-day change	1st Jan Change
128.39 ^USD	+0.30%		+3.27%	-2.30%

Dec. 12	Italy plans levy on parcels from outside EU, higher taxes on financial transactions	RE
Dec. 10	Expedia Group, Inc. agreed to acquire Tiqets International B.V.	CI

Airbnb opts for Chinese AI model over ChatGPT

Published on 10/27/2025 at 02:01 am EDT

Acquiremedia

Airbnb, Inc.

+0.30%

Airbnb has made a remarkable choice in AI models, deliberately side-lining ChatGPT.

That’s what CEO Brian Chesky told news agency Bloomberg, as reported. The rental platform does use thirteen AI models, including ChatGPT, but it relies heavily on Qwen, the open-source model from China’s Alibaba.

Chesky describes the Qwen model as very good, fast and affordable. ChatGPT is less so, and crucially, it is not open source and therefore cannot be customised to their exact requirements and insights. That is impractical in a production environment where the product requires constant fine-tuning.

The choice illustrates a broader shift in the AI industry. Chinese technology firms are rapidly releasing advanced open-source systems such as Qwen, DeepSeek, Kimi and GLM-4 Plus, which are competing with closed, mostly American alternatives.

For Airbnb, deploying AI models is a strategic necessity. During the second quarter earnings call in August 2025, the CEO stated: “In a few years, I am convinced every one of the top fifty apps in the app stores will be AI applications.” Whether that shift comes from start-ups or established players reinventing themselves, he believes, is less relevant. Airbnb has embarked on this transition, deliberately opting for models that perform where it matters: speed, affordability, and quality.

The deployment of AI is already reaping real benefits. Since rolling out the customer service agent, the number of users needing a human employee has dropped by fifteen per cent. The average resolution time has plummeted from nearly three hours to six seconds. Airbnb has expanded the functionality with action buttons and links, allowing customers to change or cancel reservations themselves.

The company is planning further expansion. This autumn, support for Spanish and French will follow, with another fifty-six languages being added next year.

After the customer service department, travel planning will next be automated using AI.

Following publication of the spring figures, Chesky outlined an ambitious vision: Airbnb must transform from a traditional app to an AI-native platform.

Last week, Airbnb introduced a new feature in its app allowing event visitors to connect with others nearby, whether acquaintances or strangers.

Photo: puuikibeach (cc)

Latest news about Airbnb, Inc.

Dec. 12	Italy plans levy on parcels from outside EU, higher taxes on financial transactions	RE
Dec. 10	Expedia Group, Inc. agreed to acquire Tiqets International B.V.	CI
Dec. 10	Airbnb Insider Sold Shares Worth $6,665,017, According to a Recent SEC Filing	MT
Dec. 09	Lumanu Announces New Collaboration with Visa to Enable Fast, Secure Payments to Creators and Contractors in More Than 195 Countries and Territories	CI
Dec. 05	Jefferies Adjusts Price Target on Airbnb to $165 From $160, Maintains Buy Rating	MT
Dec. 05	Saab and Airbus Discuss Collaboration on Unmanned Combat Aircraft Technology - Reuters	FW
Dec. 04	AWS Introduces Graviton5?the Company?s Most Powerful and Efficient CPU	CI
Dec. 04	Milan bans check-in keyboxes for short-term rentals	RE
Dec. 04	Truist Raises Price Target on Airbnb to $107 From $104, Keeps Sell Rating	MT
Dec. 03	Anthropic considers a major IPO to compete with OpenAI
Dec. 03	Anthropic accelerates toward Wall Street to edge OpenAI out
Dec. 01	Wells Fargo Adjusts Price Target on Airbnb to $118 From $111, Maintains Underweight Rating	MT
Nov. 21	Airbnb CTO Aristotle Balogh to Depart	MT
Nov. 21	Airbnb Inc says Aristotle Balogh to depart as Airbnb CTO - SEC filing	RE
Nov. 21	Airbnb, Inc. Announces Departure of Aristotle Balogh as Chief Technology Officer in December 2025	CI
Nov. 13	Apartment List Partners with Airbnb to Help Renters Earn Extra Income Through Airbnb-Friendly Apartments	CI
Nov. 13	Airbnb turns to Spain's villages as cities tighten rules	RE
Nov. 07	Airbnb's Reserve Now Pay Later Offering Having Positive Effect, RBC Says	MT
Nov. 07	Sector Update: Consumer Stocks Mixed in Afternoon Trading	MT
Nov. 07	Airbnb's Q3 Strength and Clearer Investment Path Support Healthier Outlook, Wedbush Says	MT
Nov. 07	UBS Adjusts Price Target on Airbnb to $147 From $145, Maintains Neutral Rating	MT
Nov. 07	Rothschild & Co Redburn Adjusts Airbnb Price Target to $102 From $98, Maintain Sell Rating	MT
Nov. 07	Gordon Haskett Adjusts Airbnb Price Target to $137 From $130, Maintains Hold Rating	MT
Nov. 07	Barclays Adjusts Airbnb Price Target to $107 From $105, Maintains Underweight Rating	MT
Nov. 07	America's markets lose their nerve

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Company Profile

Airbnb, Inc. specializes in the holding and operation of an online platform dedicated to short period housing rental. Through the platform, individuals and accommodation operators can offer houses, apartments, guest rooms, villas, etc. for rent and thus find tenants. Net sales are distributed geographically as follows: North America (50.1%), Europe/Middle East/Africa (34.8%), Latin America (7.7%) and Asia/Pacific (7.4%).

Employees

7,300

Sector

Internet Services

Calendar

Feb. 16 - Q4 2025 Earnings Release (Projected)

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