Cars.com Inc. shared details of a new collaboration with the Del Grande Dealer Group (DGDG) and Salesforce on a new automotive CRM. DealerCloud LLC is one of the first CRMs built on Agentforce Automotive, which provides industry-specific tools for automotive retailers and is powered by Agentforce 360 with established infrastructure, data models, AI and security in place. DealerCloud LLC, developed and incubated by DGDG, was designed to address the long-standing efficiencies and limitations of current auto retail CRMs. DealerCloud LLC offers a modern, intuitive and highly effective solution that results in stronger sales performance: Initial tests of the software across DGDG's 15 dealerships resulted in a 30%-40% shorter sales cycle on average and a 30% lift in close rate for internet leads.
Cars Commerce will launch a pilot program with select dealers and expand at the National Automobile Dealers Association (NADA) Show in Las Vegas (Feb. 4-6, 2026). DealerCloud LLC offers a modern communication tech stack with unified data, creating a single, complete view of the customer from all touch points.
This empowers dealers with actionable insights to speed operations through AI and automation, drive revenue and deliver an unmatched customer experience. Smart, intuitive and easy to use, DealerCloud LLC makes onboarding and implementation seamless. Initial testing resulted in less manual sales steps for dealership staff and streamlined new-hire onboarding, with 38% more sales for new hires.
