Clicks : Sustainability report 2025

2025

Sustainability report and databook

for the year ended 31 August 2025

Sustainability report		About	Letter from	Group's sustainability	Performance	Goals and future	Third-party	Appendices and
and databook 2025	Introduction	the group	the CEO	approach and strategy	review	outlook	verification	supporting information	Databook

2

Contents

Introduction 2

Executive summary 2

About this report 3

About the group 4

Letter from the CEO 7

The group's sustainability 9

approach and strategy

Performance review 17

Building a trusted, accessible 18

healthcare network

Empowering motivated, passionate 19

people

Sourcing products that uphold the 25

integrity of the brand

Minimising the environmental footprint 26

Goals and future outlook 29

Third-party verification 32

Appendices and supporting 34

information

Databook 39

Executive summary

Clicks Group made significant progress in 2025 across its four strategic sustainability pillars, reinforcing its commitment to long-term shared value for stakeholders. Key highlights included:

Expanding healthcare access

The group broadened its affordable healthcare network by opening net 55 new Clicks stores and net 60 new in-store pharmacies across its territories, introducing innovative services including in-store virtual doctor consultations and partnering on mobile clinic initiatives.

These efforts have brought quality care closer to underserved communities, ensuring more customers have convenient access to trusted healthcare.

Investing in people

As a Top Employer for the 15th consecutive year, the group continued to empower its workforce through comprehensive training, wellness programmes, and a strong diversity and inclusion ethos. The group maintained a level 3 broad-based black economic empowerment (BBBEE) status, despite facing the unavoidable challenge of losing equity ownership points as a result of the employee share ownership recognition expiry due to a legislative change. Employee engagement and productivity continued to be a focus which the group drives through its comprehensive employee value proposition.

Ensuring product integrity

The group upheld the integrity of its brand through rigorous quality standards and ethical sourcing. All private label suppliers adhere to strict audits and industry certifications, and the group expanded its range of sustainable products. Initiatives such as supplier environmental, social and governance (ESG) assessments and support for local manufacturers strengthened supply chain resilience and ensured customers enjoy safe, high-quality products aligned with the group's sustainability values.

Reducing environmental footprint

The group accelerated environmental initiatives to mitigate climate impact and promote circularity. In 2025 the group achieved further reductions in carbon emissions and increased the use of renewable energy across operations to 5% of electricity consumption. Investments in solar power, energy-efficient facilities, electric delivery vehicles and recycling programmes helped shrink our environmental footprint while contributing to national climate goals.

Overall, 2025 was a year of purposeful growth for the group. By building a trusted healthcare network, nurturing its people, sourcing responsibly and safeguarding the environment, the group continues to deliver sustainable value. The following report details the group's performance and initiatives in each focus area, with key performance indicators summarised in the appendix for review.

Sustainability report		About	Letter from	Group's sustainability	Performance	Goals and future	Third-party	Appendices and
and databook 2025	Introduction	the group	the CEO	approach and strategy	review	outlook	verification	supporting information	Databook

3

About this report

This Sustainability Report 2025 has been prepared to provide the group's stakeholders, shareholders, customers, employees, suppliers and community partners, with a transparent, comprehensive overview of the group's progress, challenges and strategic direction across our four sustainability pillars:

Reporting boundary and period

The scope of this report encompasses the full operations of the group. The group reports holistically on Scope 1 and Scope 2 greenhouse gas (GHG) emissions including retail stores, UPD and Clicks distribution centres, in-store clinics and selected Scope 3 value-chain impacts (e.g. resource management, logistics). While the group's primary footprint is in South Africa, cross-border operations are also included.

The reporting period covers the financial year ended 31 August 2025, with comparative data

executive leadership. The group's reporting

is informed by and being aligned with global frameworks, including:

• JSE Sustainability and Climate Disclosure Guidance

• King IV Report on Corporate Governance

• Global Reporting Initiative (GRI) Standards

• UN Sustainable Development Goals (SDGs)

• United Nations Global Compact Principles

• Carbon Disclosure Project (CDP)

• IFRS S1 and S2 Task Force on Climate-Related Financial Disclosures (TCFD)

Building a trusted,

accessible healthcare network

Empowering motivated, passionate people

Sourcing products that uphold

the integrity of our brand

Minimising our environmental footprint

provided for 2024 and 2023. Forward-looking strategic objectives extending into 2026 are also highlighted. The boundaries align with those in the integrated annual report for 2025.

Reporting framework and governance

This report follows a double materiality approach in line with the JSE Sustainability Disclosure Guidance, covering financial and impact issues affecting the group's social, environmental and economic footprint.

ESG oversight is provided by the board's social and ethics committee, with execution managed by our Sustainability Forum and

Standards

Complementary reports

For full transparency and context, this sustainability report should be read in conjunction with Clicks Group's integrated annual report, corporate governance report and social and ethics committee report. These publications, along with our CDP submission and other ESG disclosures, are available for download on the group's website.

Sustainability report and databook 2025

Introduction

About the group

Letter from the CEO

Group's sustainability approach and strategy

Performance review

Goals and future outlook

Third-party verification

Appendices and 4

supporting information Databook

01

About the group

Sustainability report and databook 2025

Introduction

About the group

Letter from the CEO

Group's sustainability approach and strategy

Performance review

Goals and future outlook

Third-party verification

Appendices and

5

supporting information Databook

About the group

The group is a retail-led healthcare business with a trusted portfolio of brands focused on health, wellness

and beauty. The group operates one of southern Africa's most recognised retail pharmacy chains, underpinned by strong customer loyalty, vertically integrated operations and

a resilient business model.

The flagship Clicks brand is the country's leading health, beauty and wellness retailer and the largest retail pharmacy chain, with an expanding network of over 990 stores and 780 pharmacies, offering convenience, affordability and a growing digital presence.

Clicks' offering is supported by a network of

in-store clinics that provide accessible primary healthcare services to individuals and families in urban and peri-urban areas.

UPD, the group's pharmaceutical wholesaler, plays a critical role in ensuring the security and efficiency of medicine supply across South Africa and services Botswana,

Eswatini, Lesotho and Namibia. It services both Clicks pharmacies and a broad base of independent pharmacies, hospitals and the public sector through its national distribution infrastructure.

The group's brand portfolio includes exclusive brands such as Sorbet, The Body Shop, as well as Clicks' private label ranges such as MyEarth, each contributing to customer trust, product innovation and value creation.

With over 20 000 employees across its operations, the group is committed to inclusive employment, retail skills development

and transformation. It is recognised as a Top Employer in South Africa and continues to invest in its people, systems and customer experience to drive long-term growth.

The group remains agile in a competitive market, maintaining strong financial performance, consistent dividend growth and a disciplined approach to expansion. Its integrated retail and wholesale model, combined with a strong environmental and social consciousness, positions the group to

remain a leading health and beauty retailer in South Africa's evolving consumer landscape.

Stakeholder engagement

The group recognises that its long-term success is built on strong, transparent relationships with stakeholders. Engaging meaningfully with customers, employees, regulators, suppliers, investors and communities enables the group to operate responsibly, mitigate risks and unlock shared value.

Stakeholder engagement is embedded into the group's operational model and sustainability governance structures.

Prioritisation is guided by materiality, influence and impact. Key feedback and insights gained through ongoing engagements continue to shape business strategy, risk management and ESG priorities.

Key stakeholder groups and engagement channels

Stakeholder group	Engagement mechanisms	Key interests and expectations
Customers	Loyalty programme feedback, in-store interactions, surveys, social media	Product quality, value, access to healthcare, privacy, convenience
Employees	Townhalls, performance reviews, wellness sessions, human resources (HR) support, daily engagements	Career development, inclusivity, workplace culture, safety
	with leaders, employee engagement surveys
Suppliers	Supplier forums, audits, small, medium and micro enterprise (SMME) support, code of conduct rollouts	Fair treatment, procurement opportunities, ethical sourcing, identification and development of local suppliers
Investors	Results briefings, ESG ratings, roadshows, direct queries	Financial returns, ESG disclosure, risk management, climate action
Regulators	Compliance reporting, audits, industry consultations	Legal compliance, product safety, transformation, transparency
Communities	Health outreach, corporate social investment (CSI) programmes, mobile clinics, public partnerships,	Healthcare access, job creation, local business development, education
	community engagement and dialogues

For a detailed stakeholder report refer to the Clicks Group Integrated Report on pages 19 to 21.