Ellipsis Health announced it has launched Sage on Salesforce AppExchange, the leading enterprise marketplace for partner apps and experts. This integration empowers Agentforce Health customer care management teams to autonomously deliver any configured assessment, such as post-hospital discharge/transition-of-care, health risk assessments, and complex care assessments, with full scalability. Sage is a trusted, secure, and HIPAA-compliant conversational AI voice agent built by a team of healthcare professionals who understand the complex challenges facing today's healthcare plans.
Powered by Ellipsis Health's proprietary empathy engine, Sage autonomously navigates patient and member conversations to gather patient information and assessment data necessary to improve quality measures, evaluate risk, and identify patient needs at scale. Sage redistributes care management team workloads, freeing care managers to focus on more critical tasks. Sage is purpose-built to address the challenges facing health plan organizations and build patient trust through empathetic engagements.
With the ability to complete patient outreach and follow-up 24/7, Sage enables Agentforce Health customers to reduce operational costs, improve patient engagement and quality scores, and address factors contributing to staff burnout and resource shortages. Traditional care management assessment and questionnaire processes are often arduous, making them difficult and time-consuming for patients and care managers to complete, especially when they are validated tools that require exact responses. Sage can simultaneously and consistently execute multiple patient assessments, making it a scalable solution that meets health plans' growing volume of member and patient care needs and brings improved quality, patient engagement, efficiency, and task completion within reach: With access to clinical data sources via APIs and integrations with Electronic Health Records (EHRs), Sage improves continuity of care by leveraging real-time information critical to task completion and outcomes.
The integration with Sage and Agentforce Health enables health plan organizations to immediately leverage automated documentation and score patient or member clinical health assessments. Sage also knows prior patient responses, developing deeper trust and patient engagement through follow-up outreach that picks up conversations where they left off. For example, Sage can uncover a patient's medication adherence issue and help address it by providing educational information about how the medication should be taken and details on known side effects.
