Engine announced that it has selected the Agentforce 360 Platform to accelerate its mission of powering connection through simplified travel. By bringing together Agentforce and Slack ? featuring Slackbot, the primary interface for the agentic enterprise ?

Engine is building a digital command center where humans and AI agents work side-by-side to simplify every step of the travel experience. Engine uses Agentforce to fully handle 50% of chat cases (from routine to complex) with no human intervention. Agentforce agent Eva can instantly pull up booking details and orchestrate complex group accommodations at scale.

This agentic approach powers Engine?s high-touch operations, ensuring its teams stay apprised of complex group travel arrangements and deliver the best service to all customers. Eva has led to a 15% decrease in average handle time for customer service support cases, while also improving customer satisfaction scores. Slackbot acts as the ultimate teammate, unifying people, data, and specialized agents within a single conversation where work is already happening.

With Agentforce and Slack, Engine is able to access real-time traveler intelligence, build custom travel logic in days, find the best rates instantly, and simplify high-volume trip operations. Slackbot centralizes multi-channel communications to help Engine manage thousands of daily trip modifications. It maintains existing governance while allowing Engine to approve itinerary changes and sync them with external partners like Google Drive and Confluence without leaving the Slack conversation.

All of this is backed by the Salesforce Trust Layer, a robust set of features and guardrails that protect the privacy and security of data, improve the safety and accuracy of AI results, and promote the responsible use of AI across the Salesforce ecosystem. Engine?s expansion with Salesforce is anchored by Data 360, which harmonizes millions of rows of data to provide a single source of truth ? giving the company a holistic, real-time view of every customer's unique journey from start to finish.

This foundation powers a fleet of specialized agents, including Eva, which reasons across customer profiles and interaction history to handle 50% of chat cases autonomously. Engine?s agentic approach decreased average traveler support time by 15%, allowing its client services team to focus their expertise on complex situations that require a human touch.