Expensify announced the next evolution of Concierge, its embedded support system, now transformed into a full-service expense agent. Combining cutting-edge AI with round-the-clock human expertise, Concierge helps members save time and money by managing expenses through chat, email, and text. The upgraded Concierge experience now: lives everywhere in the Expensify app, so can access help right within expenses, reports, and beyond.
Understands natural language commands, letting create, edit, and delete expenses conversationally. Auto-corrects ambiguous or incomplete expense details based on past activity. Flags suspicious receipts, including those potentially generated by AI tools or containing prohibited expenses.
Continuously learns from behavior to deliver smarter, more personalized support over time.
