Grab Finance is using the industry-leading capabilities of FICO® Platform to transform credit access across the region. By implementing more than 22 decision workflows across six countries, the company has increased credit offer eligibility rates by nearly 50% for its users while serving more than 46 million consumers, plus millions of merchants and drivers across its ecosystem. The transformation has enabled more of Grab?s drivers, merchants, and passengers to not just access formal credit, but to do this at a much faster rate.
The solution uses appropriate behavioral data, including ride frequency, merchant revenues and payment history, supported by the industry-leading capabilities of FICO Platform to enable automated pre-approved offers across Grab?s ecosystem, in line with applicable laws/regulations in the region and Grab?s privacy commitments. Breaking Down Barriers: Conquering Southeast Asia's Credit Challenges Southeast Asia, home to more than 700 million people, has one of the world's largest underbanked populations. Grab Finance saw an opportunity to deliver responsible, scalable credit services across this diverse and complex region, given Grab?s scale and data-rich ecosystem.
One of the key challenges faced by many individuals and businesses in the region as they seek credit was data scarcity arising from their lack of traditional credit bureau history, leaving them with thin or no files at the bureau. Grab needed to develop alternative risk models using in-app behavioral signals, such as ride patterns, merchant activity and payment habits. Additionally, the fragmented regulatory landscape meant credit, banking and data protection laws differ significantly across Southeast Asian countries, requiring localized compliance and explainability without losing regional consistency.
Rapid Time-to-Value: In less than eight months, FICO was able to deliver phase one of the transformation across six countries Grab operates in, enabling Grab to automate key processes such as credit eligibility assessment. The ambitious project involved 22 separate decision workflows delivered across the region and Grab?s three customer portfolios (driver-partners, passengers and merchant-partners).
