HubSpot, Inc. announced that Clara Shih, Head of the Business AI Group at Meta, has been appointed to the company?s Board of Directors, effective November 3, 2025. Shih brings leadership experience in artificial intelligence, enterprise software, and Customer Relationship Management, helping global businesses adopt and scale emerging technologies. Shih joins HubSpot?s board as the company continues to innovate with AI across marketing, sales, and service, transforming how small and medium businesses scale.
At Meta, Shih started and leads the company?s Business AI Group, responsible for building and monetizing AI products for the over 200 million businesses across Facebook, Instagram, and WhatsApp. She also oversees product and engineering for the generative AI backend platform that supports Meta?s monetization ecosystem. Prior to Meta, Shih served as CEO of Salesforce AI and CEO of Service Cloud, where she led product, GTM, and business transformation.
In this role, she drove Salesforce?s shift into generative AI and scaled Service Cloud to become the company?s largest product line. Earlier in her career, Shih founded and led Hearsay Systems (now part of Yext), a global SaaS company helping financial services professionals deepen client relationships through digital and AI-powered engagement. A technology pioneer and industry voice on responsible AI, Shih has been named to the TIME100 AI list, Fast Company?s ?Most Influential People in Technology,?
and recognized as a Young Global Leader by the World Economic Forum. She also served on the Starbucks Board of Directors from 2011 to 2023 and is an advisor and investor in several AI and enterprise startups. Shih holds B.S. and M.S. degrees in Computer Science from Stanford University and an M.S. from Oxford University, where she studied as a Marshall Scholar.
HubSpot, Inc. provides a customer platform that helps businesses grow better. It delivers seamless connection for customer-facing teams with an artificial intelligence (AI)-powered platform that includes engagement hubs, a smart customer relationship management product (CRM), and a connected ecosystem with over 1,700 app marketplace integrations, a community network, and educational content. Its engagement hubs include Marketing Hub, Sales Hub, Service Hub, Operations Hub, content management system Hub and Commerce Hub, that enable companies to attract, engage, and delight customers throughout the customer lifecycle. The Smart CRM is the foundational layer that combines customer data with AI to power the entire customer platform with unified customer profiles and tools to manage and govern team and business processes. It focuses on selling to mid-market business-to-business (B2B) companies. It also offers B2B subscription billing management and configure, price, quote (CPQ) solutions.
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