Kyndryl launched its Agentic Service Management, which combines a maturity model, structured assessments and implementation blueprints to help enterprises transition from traditional service operations to autonomous, intelligent workflows at scale. Kyndryl's Agentic Service Management assesses alignment with emerging industry standards and governance frameworks for AI-native environments, allowing customers to adopt agentic IT service management with security and reliability as design principles. Kyndryl's Agentic Service Management draws upon decades of experience managing mission-critical infrastructure for thousands of organizations, the Company's intellectual property and its experience implementing agentic AI into its own service delivery operations.
The approach helps organizations close the gap between AI innovation and operational readiness. Offered through Kyndryl Consult, the Agentic Service Management maturity assessment evaluates an organization's current state and prioritizes gaps across service management, AI governance, security and operations. The assessment helps customers review their existing policies, controls and workflows against relevant standards and frameworks to determine readiness for agentic operations?pursuant to ISO 42001.
Kyndryl then delivers a tailored gap analysis and a phased roadmap to help customers adopt agentic IT service management responsibly, with guardrails and human oversight to support autonomous capabilities across cloud-native and AI-native environments. Also available as a standalone service is Kyndryl Agentic AI Digital Trust, which supports Agentic Service Management and helps enterprises govern, reduce risk and scale agentic AI deployments across hybrid and multi-cloud environments. Kyndryl Agentic AI Digital Trust provides a security-first framework for managing how AI agents operate, particularly in regulated industries where data protection, compliance and classification are essential.
Kyndryl is also applying its Agentic Service Management internally to modernize how it delivers IT services to customers. Through Kyndryl Bridge, several of these capabilities are available to Kyndryl's customers, enriching operational intelligence and augmenting the people responsible for oversight and decision-making across mission-critical systems. Kyndryl's agentic AI capabilities build on the Company's existing automation foundation, which currently executes nearly 200 million automations each month through more than 8,000 certified playbooks.
