Central Bank of Kenya : ADDENDUM 4 - TENDER FOR SUPPLY, IMPLEMENTATION, DEPLOYMENT AND COMMISSIONING OF A CENTRALIZED APPLICATION SERVICE & INFRASTRUCTURE PERFORMANCE MONITORING SOLUTION

BANKI	CENTRAL
BANK OF
KUU YA
KENYA	KENYA

Haile Selassie Avenue

P.O. Box 60000 - 00200 Nairobi Kenya

Telephone: [phone],

Email: [e-mail]

ADDENDUM NO. 4

TENDER FOR SUPPLY, IMPLEMENTATION, DEPLOYMENT AND COMMISSIONING OF A CENTRALIZED APPLICATION SERVICE & INFRASTRUCTURE PERFORMANCE MONITORING SOLUTION (INFRASTRUCTURE & APM) FOR CENTRAL BANK OF KENYA, TENDER NO.CBK/013/2021-2022

The above captioned tender was published on 28th September, 2021 and Addenda Nos. 1-3. issued on 7th ,13th and 18th October 2021, respectively. In response to the clarifications sought by prospective bidders, the Bank is hereby issuing Addendum No. 4 as follows:

No.	Clarification	Response
1	How many physical servers are required to	Refer to ADDENDUM NO. 3
	be monitored?
2	How many virtual servers are required to	Refer to ADDENDUM NO. 3
	be monitored?
3	How many Network Components and	Refer to ADDENDUM NO. 3
	Devices are required to be monitored?
4	For the Network Management, how many	ADDENDUM NO. 3. Network devices are Cisco based. The
	Network Components will be managed and	finner details cannot be disclosed for control reason.
	discovered? Please include details and
	vendor/model of each network component.
5	For the Application Monitoring, how many	Refer to ADDENDUM NO. 2 and the Tender document.
	servers (physical and virtual) will be	Information adequately provided.
	monitored?
6	Please include a list of all the Enterprise	Information adequately covered on tender document.
	and Business Applications required to be	Refer to: 5.2 SUMMARY OF THE CURRENT CBK IT
	monitored along with the middleware	ENVIRONMENT
	details and exact versions (Database,
	Application Server… etc.) of each
	application.
7	How many client devices (laptops,	End user devices are not part of the scope
	desktops, … etc.) are required to be
	monitored as part of the solution?
8	How many sites are required to be	Refer to ADDENDUM NO. 2 and the Tender document.
	monitored as part of the solution?	Information adequately provided.
9	How many data centres do you have and	Refer to addendum no 2
	are required to be monitored as part of the
	solution?

No.	Clarification	Response
User Sizing
10	How many personnel are there in the IT	As a control measure, this cannot be disclosed.
	Department?
11	Do you have a dedicated NOC/SOC team?	Work in Progress
12	How many dedicated engineers do you	Refer to addendum 2
	have for the monitoring of your IT
	Infrastructure and Applications?
Discovery of Current IT Solutions
13	What is the current solution used for Help	Microsoft Service Manager
	Desk or Service Desk?
14	What is the current solution used for IT	None
	Service Management?
15	What is the current solution used for	None
	Infrastructure Monitoring?
16	What is the current solution used for	None
	Applications Performance Management?
17	What is the current solution used for	None
	Discovery and IT Asset Management?
18	What is the current solution used for	None
	Network Monitoring?
19	What is the current solution used for Log	None
	Analysis?
20	What is the current solution used for	As a control measure, this cannot be disclosed.
	Business Intelligence and Reporting?
21	From the solutions above, please indicate	Refer to SECTION V - REQUIREMENTS OF THE
	which solutions needs to be considered for	INFORMATION SYSTEM for the scope
	replacement or upgrade to better
	solutions?
22	Please list any other solutions that are used	None. Refer to SECTION V - REQUIREMENTS OF THE
	in the IT Domain that is considered to be	INFORMATION SYSTEM for the scope definition
	replaced, or currently you are facing an
	issue with and are not fully satisfied with
	the current solution
Modules and Application Scope of Work
23	From the below functionalities, please
	indicate (Yes or No) to select the ones that
	you require to be implemented as part of	SECTION VI - CENTRALIZED APPLICATION &
	the Monitoring Solution and as part of the	INFRASTRUCTURE PERFORMANCE MONITORING
	scope for this project. For each	SOLUTION (INFRA&APM)
	functionality, please provide a brief
	description of the expected functionality
	and the number of servers, network
	components, applications components,
	and middleware components, where
	applicable, required to be scoped as part of
	this project.
	a) Event Management	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) states the requirements. Table
		7.19 Environment Monitoring Capabilities
	b) Event Correlation	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) states the requirements. Table
		7.17 Artificial Intelligence for IT Operations (AIOPs)

No.	Clarification	Response
	c) Event Enrichment	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) Table 7.7
	d) Network Monitoring	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) Table 7.19 Environment
		Monitoring Capabilties
	e) Network Management	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) Table 7.19 Environment
		Monitoring Capabilties
	f) Network Performance Monitoring	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) Table 7.19 Environment
		Monitoring Capabilties
	g) Applications Monitoring	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) states the requirements. Table
		7.15 Real Time Performance Monitoring of Applications
	h) User Experience Monitoring	section 5.1.2 Capabilities Sought
	i) Automatic Applications Discovery and	section 5.1.2 Capabilities Sought
	CMDB with relationships between all CIs?
	j) Log Analysis	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM). Table 7.1 Proven, Integrated
		Platform Capabilities
	k) Service Topology Management	section 5.1.2 Capabilities Sought
	l) Dashboards and Reporting	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM). Table 7.4 Pre-Packaged
		Content and Capabilities for Service Intelligence
	m) End-to-end application resource	SECTION VI - CENTRALIZED APPLICATION &
	monitoring	INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM). Table 7.1 Proven, Integrated
		Platform Capability
	n) Anomaly Detection and Cognitive	SECTION VI - CENTRALIZED APPLICATION &
	Service Analysis for Unstructured Data	INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM) Table 7.1 Proven, Integrated
		Platform Capabilities
	o) Anomaly Detection and Performance	SECTION VI - CENTRALIZED APPLICATION &
	Metric Analysis for Structured Data	INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM). Table 7.8 Flexible Search and
		Alerting Capabilities
	p) Applications Diagnostics	SECTION VI - CENTRALIZED APPLICATION &
		INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM). Table 7.5 Ability to Be Used for
		a Broad Range of Use Cases Beyond IT, Table 7.6 Ability
		to Ingest all the Original Machine Data / Log Files from
		any
	q) Transaction tracking to isolate	SECTION VI - CENTRALIZED APPLICATION &
	application level performance bottlenecks	INFRASTRUCTURE PERFORMANCE MONITORING
		SOLUTION (INFRA&APM). Table 7.6 Ability to Ingest all
		the Original Machine Data / Log Files from any, Table
		7.15 Real Time Performance Monitoring of Applications

No.	Clarification	Response
	r) Dynamic and historical topology	Addendum No. 2
	s) Dynamic Topology mapping of Network	5.1.2 Capabilities Sought
	Components
	t) Automation and Runbooks	Table 7.18 Alerting Capabilities, Table 7.17 Artificial
		Intelligence for IT Operations (AIOPs)
	u) Other Functionalities - Please specify any	Refer to SECTION V - REQUIREMENTS OF THE
	other functionalities required for	INFORMATION SYSTEM and SECTION VI - CENTRALIZED
	Monitoring	APPLICATION & INFRASTRUCTURE PERFORMANCE
		MONITORING SOLUTION (INFRA&APM) states the
		requirements
24	Do you have a requirement to monitor	Current applications are monolithic
	containerized applications hosted on
	Docker, Redhat OpenShift, Kubernetes, or
	similar?
25	Do you have any applications running on a	None
	public cloud that you need to monitor? If
	yes, can you please list all of these
	applications including their technical
	details and where they are hosted.
26	Do you have any applications running on a	None
	hybrid-cloud that you need to monitor? If
	yes, can you please list all of these
	applications including their technical
	details and where they are hosted.
Data Size, Readiness, and Network Connectivity
27	On average, how many events are	No monitoring solution is in place to give a view of the
	generated by different components per	number of events generated across the organization.
	day? (In terms of number of events)	However, the size of logs generated within 24 hours is
		700GB. 5.2 SUMMARY OF THE CURRENT CBK IT
		ENVIRONMENT
28	Roughly, how many reports are required as	refer to addendum 2
	part of the solution required? Please list
	some of the reports required.
29	In total, how many different	Refer to addendum 2
	branches/facilities/locations/sites are to be
	monitored in-scope of this
	implementation? This can be divided by
	Building or Area depending on the nature
	of the Facility.
30	Are all the locations connected via a High-	Refer to addendum 2
	Speed Network?
31	What is the speed and latency of the	Refer to addendum 2
	Network connecting all branches/sites?
32	Do you have locations that require a proxy	None
	or a jump server (back-to-back) cables to
	be accessed?
33	Do you have tracked discovery and	Inventory maintained manually. For the scope of the
	inventory of all Network Devices allowing	project, refer to tender document.
	for a single database or register of all
	network devices? If not, is this discovery
	activity considered part of the scope for
	this project?
34	Do you have tracked discovery and	Inventory maintained manually. For the scope of the
	inventory of all Applications allowing for a	project, refer to tender document.
	single database or register of all Business
	and Enterprise Applications? If not, is this

No.	Clarification	Response
	discovery activity considered part of the
	scope for this project?
35	Do you have an updated and tracked	Inventory maintained manually. For the scope of the
	register of all your Network LANs, VLANS,	project, refer to tender document.
	and Subnets across the enterprise for all
	locations? If not, is this discovery activity
	considered part of the scope for this
	project?
Integration with Systems
36	Do you have a requirement to integrate	None
	the Monitoring Solution with any existing
	Monitoring Component from any vendor or
	Element Management System (EMS)? If
	yes, can you please list all the Monitoring
	Components and the Element
	Management Systems (EMSs) that requires
	to be integrated with the solution.
37	Do you have a requirement to integrate	Refer to the tender document. Listing of the applications
	the Monitoring Solution with any existing	and systems adequately provided. Versions cannot be
	system or application in your organization?	disclosed due for control measures. 5.2 SUMMARY OF
	Please indicate in details each system, with	THE CURRENT CBK IT ENVIRONMENT
	its version and the required integration
	scenario or integration benefit from
	integrating with the monitoring Solution.
Support and Maintenance
38	For the 24/7 on-site support required, do	Bank's working days are Monday to Friday. The support
	you need to have a number of on-site	is in terms of break& fix and proactive services. Table
	engineers for each shift (3 shits) for 3	7.25 Support & Solution Maintenance in the tender
	years? Or do you only need remote
	support?
39	Do you require to have a number of on-site	No operations during holidays and weekends except for
	engineers working on weekends and	break and fix activities and scheduled tasks. Refer to
	national holidays to support the solution	Table 7.25 Support & Solution Maintenance in the tender
	on a 24-hours bases (3 shifts)?	document.
40	If we provide a support option with three	Bidders are allowed to propose their best/ideal support
	first-level support engineers (one per shift),	options.
	backed up by a team of second-level and
	third-level support for the solution, would
	this model be accepted
41	What is your required SLA for solving any	Bidders are allowed to propose their best/ideal support
	incidents with the monitoring solution (in	options as specified in the tender
	Hours for Contact, Response and
	Resolution, for each severity/priority
	critical, high, medium and low)?
42	Do you want your SLA to include	Yes.
	enhancements to the monitoring solution
	for changes that might be required in the
	3-Years support period for the
	implemented in-scope functionality of the
	monitoring solution?
43	What is your required SLA for	Bidder is requested to propose an SLA as per Table 7.25
	implementing enhancements for the	Support & Solution Maintenance
	monitoring solution (in Hours for Contact,
	Response and Resolution, for each
	severity/priority simple, average, and
	complex)?