Log in
Log in
Or log in with
GoogleGoogle
Twitter Twitter
Facebook Facebook
Apple Apple     
Sign up
Or log in with
GoogleGoogle
Twitter Twitter
Facebook Facebook
Apple Apple     
News
All NewsCompaniesIndexesCurrency / ForexCommoditiesCryptocurrenciesETFInterest RatesEconomyThemesSectors

Squelch : Showcases Effective Data Stewardship with Successful SOC 2 Certification

05/06/2019 | 09:13am EST

REDWOOD CITY, Calif, May 6, 2019 /PRNewswire/ -- Squelch, Inc., provider of customer experience optimization software that empowers customer support and success professionals with the knowledge and resources to delight customers, today announced the successful completion of a System and Organization Controls (SOC) 2 audit. The Squelch software was designed from the ground up with privacy and security controls in mind, and demonstrating SOC 2 compliance provides further evidence of this commitment.

Empower your heroes. Elevate your customer experience. (PRNewsfoto/Squelch)

Tweet this: .@SquelchIO passes #SOC 2 audit, demonstrating commitment to data #security, #dataprivacy, and control for companies aspiring to create a superior #customerexperience. https://tinyurl.com/y2rrw2ad

"As a valued customer experience SaaS solution provider to the Inc. 5000 and a partner to many of the world's leading enterprise software vendors, we've always prioritized the security and privacy of sensitive information," said Nathalie Criou, Vice President of Product, Squelch. "This approach guides our internal operations as well as the design and deployment of our software. The Squelch solution allows enterprises to deliver unmatched customer support and success by surfacing previously-siloed data sets while maintaining strong security and privacy controls."

The Squelch platform seamlessly connects with most SaaS-based applications, including Salesforce, Zendesk, Slack, Box, Confluence, Jira, Exchange, and Google Drive, to instantly locate current, relevant intelligence from across the enterprise. This actionable information is delivered to customer-facing agents at the precise moment of customer interaction, allowing them to quickly and effectively address questions and resolve tickets.

When the Squelch platform connects to other systems, all of the customer's existing application permissions are passed through natively. This approach creates a low-touch yet highly-secure connection in which users will only be able to access content for which they have proper credentials. The Squelch software also uses encryption for data in storage and transmission, fully-authenticated APIs, and a total tenant isolation architecture. Squelch is fully committed to the EU-US Privacy Shield Framework for data protection and is GDPR compliant.

Since its launch one year ago, Squelch has been adopted by a growing number of leading enterprises, including Khoros (the combined company of Spredfast and Lithium), Arxan Technologies, Thycotic, and Instana.

For more information about Squelch and to learn more about its customer support and success solution, please visit www.squelch.io.

Additional Resources

About Squelch
At Squelch, we focus on optimizing the customer experience through the teams that serve customers after the sale. We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship. By empowering these heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.

Media Contact:
Greg Wise
Bhava Communications for Squelch
gwise@bhavacom.com
(512) 213-9899

Cision
View original content to download multimedia:http://www.prnewswire.com/news-releases/squelch-showcases-effective-data-stewardship-with-successful-soc-2-certification-300844242.html

SOURCE Squelch


ę PRNewswire 2019
Latest news "Companies"
08:47aAgeagle Aerial Systems Inc. : Change in Directors or Principal Officers, Financial Statements and Exhibits (form 8-K)
AQ
08:47aMoleculin Biotech, Inc. : Regulation FD Disclosure, Financial Statements and Exhibits (form 8-K)
AQ
08:47aIQST – iQSTEL Expects To Meet Or Surpass 2022 $90 Million Revenue Forecast Reporting $84.5 Million YTD Through November
AQ
08:47aSmartkem, inc. to present at sequire virtual small cap conference on december 8th, 2022
PR
08:46aNLS Pharmaceutics AG
AQ
08:46aSaab Receives NLAW Order from the UK
AQ
08:46aMoleculin Granted FDA Fast Track Designation of WP1122 for the Treatment of Glioblastoma Multiforme
PR
08:46aDarling Ingredients Health Brand Rousselot Receives U.S. Patent for Gelatin Technology That Improves Production of Nutraceutical Gummies
PR
08:46aADMA Biologics Announces Pricing of Public Offering for $60 Million of Common Stock
GL
08:46aConduent Transportation Implements Electronic Ticketing System on Bus Network in Lecco, Italy
GL
Latest news "Companies"