Lenovo announced their latest AI-powered solutions - Smart Store Services and AI Retail Assistants - designed to deliver immediate, measurable value for retailers. Supported by Lenovo Hybrid AI Services, the solutions embed AI directly into daily retail operations, helping retailers prevent disruptions before revenue is lost, support associates in real time, and scale AI into repeatable performance across physical and digital stores. Smart Store Services: AI-led Capabilities for Operational Resilience, Store Uptime and Customer Experience: Store downtime, caused by POS failures, payment disruptions, or connectivity issues, directly impacts revenue and customer trust.
Lenovo's Smart Store Services are designed to prevent those losses by keeping stores operational and transactions flowing. The AI-driven solution helps detect, predict, and resolve issues before customers or employees are affected, reducing downtime by up to50% and resolving issues60% faster according to internal Lenovo data. On day one, retailers gain: Real-time visibility into store health across IT and operational systems; Automated incident prioritization based on business impact; A single command center connecting IT, operations, and store support teams. Many issues are resolved automatically or remotely, reducing dependence on costly and time-consuming on-site support.
Retailers see 30-40% lower IT support costs and reduced operational friction across large store networks. Smart Store Services also empower frontline employees rather than adding complexity. Delivered through a simple, unified experience, one device, one app, the solution gives associates guided self-service tools to resolve common issues confidently.
Frontline teams spend less time troubleshooting technology and more time serving customers, while manager involvement in issue resolution drops by more than half. By embedding AI directly into daily store operations, where it continuously learns from real incidents and automates resolution, Smart Store Services move AI from isolated pilots to repeatable, scalable value across every store. AI Retail Assistants: Turning Customer Interactions into Confident Purchases: Lenovo's AI Retail Assistants help retailers improve conversion and customer experience by embedding intelligent, real-time support directly into in-store and digital shopping journeys.
The LenovoRetail Floor Assistant provides AI-driven support on the sales floor, helping customers locate products, check availability, navigate promotions, and complete common service tasks. Acting as a digital layer of assistance, the solution helps maintain service quality during peak periods or staff shortages while allowing associates to focus on higher-value customer interactions. The LenovoOnline Shopping Assistant delivers conversational, multimodal experiences that allow customers to search, compare, and refine products.
Using agentic reasoning, the assistant can take real actions, supporting product discovery, comparison, cross-sell, upsell, and cart actions, without forcing customers to navigate multiple pages. By connecting directly to live product data and inventory systems, the assistants help ensure recommendations are accurate and grounded in real-time availability, helping shoppers make confident decisions before checkout. Built on Lenovo's Hybrid AI Advantage??
with NVIDIA, the AI Retail Assistants scale across edge and cloud environments with built-in governance, automation and expert support - transforming shopping from static search into an intelligent, guided buying journey that delivers value from day one. Lenovo Hybrid AI Services: Scaling AI from Pilots to repeatable Performance: While many retailers can launch AI pilots, scaling them across hundreds or thousands of stores remains a challenge. Lenovo Hybrid AI Services is a challenge.
Lenovo Hybrid AI services: Scaling AI from Pilot to repeatable Performance: While Many retailers can launch AI pilots, scale them across hundreds or thousands of store remains a challenge. Lenovo HybridAI Services: Scaling AI from Pilotots to repeatable Performance.
