By Katherine Hamilton


Meta Platforms has unveiled a customer-service AI agent for businesses.

Meta Business Agent acts as a customer-service agent and summarizes customer chats for business-management teams. Meta is also introducing infrastructure to allow businesses to build their own agents.

The agent can answer customer questions, make recommendations, book appointments and close sales.

More than 1 million businesses already use Meta Business Agent on WhatsApp and Messenger to respond to customers, Meta said.

The agent platform is now expanding to businesses of all sizes globally, and will become available on Instagram.


Write to Katherine Hamilton at katherine.hamilton@wsj.com


(END) Dow Jones Newswires

06-03-26 1028ET