Navan announced plans to equip every business traveler with a hyper-personalized travel assistant. Known as Navan Edge, this assistant will provide a level of service previously reserved for the C-suite. For too many business travelers, travel has become a painful experience marked by delays, middle seats, outdated tech, and hours on hold.
Traditionally, CEOs and VIPs have been able to bypass this "travel suck" with the help of an executive assistant who deeply understands and anticipates their needs. Without that support, many travelers have had no choice but to use other solutions that are not built for the demands of business travel or to email a travel agent just to book a flight. Now, Navan is bringing the personalization, care, and anticipation previously reserved for the C-Suite to every business traveler, powered by AI.
With Navan Edge, business travelers who don't have access to Navan through their employer will be able to simply chat with their very own travel assistant to book a hyper-personalized trip, manage complex itineraries, make last-minute restaurant reservations, and resolve travel disruptions. With Navan Edge, every search result is personalized. recommendations for hotels, flights, and restaurants will be hyper-personalized based on their preferences, loyalty programs and real-time itinerary needs.
It knows their must-haves for each trip - from blackout shades to high-powered hairdryers - and automatically applies them to the search. Navan Edge takes care of every detail of the business trip, planning, booking, and everything in between until the traveler is safely home. Like an excellent EA, Navan Edge also thinks around corners.
If a flight is cancelled, travelers won't just get an alert. Once the traveler gives the go ahead, they'll get confirmation that their seat has been rebooked, their hotel will receive a call for their late arrival, and their dinner reservations will be moved. And if needed, human support agents are standing by at any time.
Powered by a decade of travel data from millions of bookings made by more than 10,000 companies, Navan Edge is built to understand and then act on the nuances of travel. Travelers are able to book hotels and chat about anything related to travel now, and soon will be able to book flights and restaurants, right from their conversation, not get general information or a set of links to make their bookings elsewhere.
