Paralyzed Veterans of America Chief Executive Officer Carl Blake released a statement following the Department of Transportation's announcement that it amended its historic penalty against American Airlines for its unsafe and undignified treatment of passengers with disabilities who use mobility devices. While the company acknowledge the Department of Transportation's decision to redirect its historic fine against American
Airlines toward improving wheelchair handling, it remains crucial that airlines proactively invest in the safety
of passengers with disabilities. Allowing violations to occur before taking action unnecessarily puts
travelers' safety at risk and should be avoided at all costs. caution the department to ensure that when
required equipment is purchased and systems are deployed, personnel are properly trained. Veterans with
catastrophic disabilities, like members, are often injured while boarding and deplaning. They lose their
independence if their mobility devices are mishandled, damaged, or destroyed. Airlines must commit to investing
in their customers before incidents occur.