Pearson and Salesforce announced an expanded strategic partnership aimed at accelerating AI readiness and skills development across Salesforce's global workforce. The multi-year collaboration creates an AI-powered approach to workforce development by connecting Salesforce's CRM technologies with Pearson's expertise in skills intelligence, assessment, and learning design. This partnership will help Salesforce anticipate emerging role needs, build critical capabilities at scale, and validate skills across its organization.
The two organizations have a longstanding relationship grounded in elevating skills and agentic AI at scale. Salesforce technologies, including Agentforce, already strengthen the insight and delivery behind Pearson customer service solutions. At the same time, Pearson Professional Assessments serves as Salesforce's sole global exam provider, delivering a diverse catalog of 80 Salesforce certifications.
Through this expanded collaboration, Pearson's Faethm, Credly, and assessment capabilities will help Salesforce anticipate emerging skill needs across the workforce with predictive, role-level insights, build capability at scale through targeted assessments, upskilling, and training, and validate skills with industry-recognized credentials and certifications. For more than 25 years, Pearson has relied on Salesforce to enhance its business processes. Employees across Pearson use Salesforce each day to work more efficiently, supported by integrated capabilities across Agentforce Sales, Agentforce Service, Agentforce Marketing, and Agentforce Data.
With this new agreement, Pearson moves from a longtime customer to an enterprise value partner to the world's #1 AI CRM. In an environment where the pace of technological change is outstripping the pace of learning, the urgency for skill development continues to increase. Pearson's Mind the AI Learning Gap research shows that human?AI collaboration could add up to $6,600,000 million to the U.S. economy by 2034, but only if workers can upskill quickly enough to keep up with emerging technologies.
This imperative is echoed by Salesforce, which reports that entry level roles are rapidly transforming in the age of AI. This collaboration reflects Pearson's commitment to helping people realize the life they imagine through learning and reinforces the company's role as a trusted partner to global employers navigating AI-driven transformation.
