Pindrop announced an expanded strategic partnership with NiCE, featuring native integrations across NiCE CXone, including NiCE Cognigy Voice AI Agents. Through a telco-grade integration, Pindrop now delivers its Pindrop Passport, Protect, and Pulse solutions directly within the NiCE ecosystem. This seamless integration enables higher quality customer interactions, while accelerating deployment and time to value.
NiCE customers can now purchase Pindrop solutions directly through NiCE, simplifying procurement and expediting implementation. Through this integration, Pindrop solutions enable passive, real-time authentication of inbound callers while detecting deepfakes, synthetic audio, and fraud indicators using Pindrop's proprietary multi-factor analysis. By evaluating a caller's interaction data and risk patterns, Pindrop solutions provide frictionless authentication for legitimate callers while fraudsters are identified before they can cause harm.
These capabilities deliver value and protection throughout the entire journey from IVR to live agent or AI interaction. The integration has been lab-tested, approved, and is already in use by multiple strategic customers, helping contact centers improve call quality, real time fraud detection and make legitimate customer interaction effortless.
