RingCentral, Inc. announced an agentic voice AI suite that includes AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). RingCentral?s agentic voice AI suite encompasses every stage of the conversation journey ? before, during, and after: Before the Conversation ?

AIR: Ensures businesses never miss a call or opportunity. AIR includes enhanced appointment setting, lead capture for businesses to increase revenue, as well as contextual handover to a human agent. During the Conversation ?

AVA: Provides real-time assistance across interactions, turning every live conversation into action through context-aware guidance, automation, and insights. After the Conversation ? ACE: Unlocks value from every customer interaction, surfacing insights and recommending actions that improve outcomes across voice, video, and messaging.

AIR acts as an autonomous voice AI agent that answers calls 24/7, understands customer intent, handles questions, captures leads, and hands off conversations seamlessly with context to a human agent. New features include: Lead Capture with CRM Integration: Ensure every sales opportunity is captured and updated in Salesforce, HubSpot, or AIR?s native database ? allowing every lead to be logged and followed up.

Contextual Handover to Human Agents: Seamless transfer of calls, complete with summaries and caller context, ensures customers don?t need to repeat themselves when they are connected to live customer support representatives. Advanced Appointment Booking: Multi-calendar support allows for agentic-driven coordination across teams and locations. AVA: The AI Virtual Assistant for Every UserAVA provides real-time assistance across interactions, through four core capabilities: Real-Time Call and Meeting Summaries: Automatically captures key points, open questions, and action items during calls and meetings.

It generates polished AI summaries and highlight reels so teams can stay focused on the conversation. AI Writer to Compose and Translate Messages: Helps draft, refine, and translate communications across multiple languages, ensuring clarity, professionalism, and consistency across every interaction. Dynamic Assistance Across Workflows: Adapts to the user?s context ?

whether in Phone, Text, Meetings, or Chat ? surfacing dynamic prompts and relevant actions that evolve with each task. Product Adoption and Feature Discovery: Assists users with discovery and management to improve their RingCentral user experience, adoption, and retention.

ACE: The AI Conversation Expert That Turns Voice Data into InsightsLeveraging and expanding on technology previously marketed as RingSense, ACE unlocks business insights from voice conversations and unifies customer and employee conversations into a single analytics and insight layer across the business. The new Insights module gives leaders real-time visibility into customer sentiment, revenue trends, and team performance, helping them understand the ?why? behind performance metrics and take data-driven action faster.

The new Insights module includes: Explain: One-click summaries that convert complex data into clear, plain-language executive level insights. Investigate: AI-powered root cause analysis with recommended actions and supporting examples. Ask ACE: A conversational interface that lets leaders ask questions in natural language, get instant answers, and drive business outcomes AIR is currently available in the US, UK, and Canada.

AVA is available in the U.S. through a controlled availability early access program. RingEX customers can request to join the waitlist. Expanded capabilities, including new data connectors and deeper role-based features, will roll out in early 2026.

ACE is currently available for all RingCentral customers.