Salesforce : 2025 Annual Report Investor Day Presentation

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"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking2atements about, among other things, trend analyses and statement regarding future financial performance and events, anticipated growth and industry prospects, and our rategies, expectation or plans regarding product releases and enhancements. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, result or outcomes could di#er materially from those expressed or implied by these forward-looking statements. The risks and uncertainties referred to above include those factors discussed in Salesforce's reports filed from time to time with the Securities and Exchange Commission, including, but not limited to our ability to consummate the pending acquisition of Informatica on a timely basis or at all; our ability to meet the expectations of our customers; uncertainties regarding AI technologies and their integation into our product o#erings; the ePect of evolving domestic and foreign government regulations; regulatory developments and regulatory investigations involving us or aPecting out industry; our ability to successfully introduce new services and produk features, including related to Al and AgenVorce; our ability to execute our business plans; the pace of change and innovation and our ability to compete in the markets in which we participate; and our ability to maintain and enhance our brands.

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Success Plans, Services & FDEs

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Reimagining customer success for the Agentic era

Field Service Supply Chain

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Transformation

202i

Growth via acquisitions and Cloud silos with Hyperforce transformation

2022

Doubled down on Data customer data

2023

LaunchQd Unified Platform initiative, bringing major acquisitions onto our expanded core platform

202

GenAt MomQntum and launched Agentforce

2025

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of work at Fortune 1000 companies will be elevated by AI by 2029

Agentforce

Service

Agentforce Agentforce Sales Marketing & SDR

Agentforce

Commerce

Slack & Teams

Industries

en ic

er rise

Financial Services Healthcare &

Life Sciences

Public Sector Manufacturing Consumer Goods Communications

+10 more

Growth Invedmenh

Capturing the unprecedented Agentic Enterprise

ortu

Investing wisely to be ready for this opportunity

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HR Service

Agentforce Revenue

Management

Ecosystem B Success

Taihead Padnec&ISW

Success Plans,

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AppExchange & AgentExchange

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Field Service Supply Chain

dream orce

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Foundational investments to capture the Agentic Enterprise opportunity

Copluring the unpecedented Agentic Enteprise opporlunity

Agentic Enterprise Playbook

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• Text Enhancer Agent

• Lead to Opportunity Conversion Agent

• Opportunity Management Agent

• Preparation Agent

• Resourcing and Assignment Agent

• Pricing Agent

• Inventory Check Agent

• Contract Drafting Agent

• Contract Upload Agent

• Authentication Setup Agent

• Buy Agent

• Document Verification Agent

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• Order Generator Agent

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  • Refunds Agent

  • Vulnerable Identification Agent

  • Retention Agent

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  • Knowledge Consultation Agent

  • Customer Service Insights Agent

  • Agent Escalation Assistant

  • Case Monitoring Agent

  • Service Coach

  • Expert Consultation Agent

  • Case Summary Agent

  • 3rd Party Financial Assurance Agent

  • Voicemail Help Agent

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      • Pause Agent

      • Customer Feedback

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      • Cancel Agent

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o ani ation reducing time to

safe by 33%

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Delivering high-value cross-cloud editions ad a premium price

GTM Simplification

Streamlining roles to drive

e ciency and a more cu omer focused sales motion

Consumption Flywheel

Acce e ting the consumption flywheel as customer become a entic enterprises

Agentic Soles

panding pipeline and elevating sales productivity

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Foundational investments to capture the Agentic Enterprise opportunity