Santee Cooper has implemented Oracle Utilities Customer Cloud Service to enhance customer operations for its electric account holders. By moving its customer platform to the cloud together with its existing Oracle's SaaS meter solution, the utility now has a modern customer platform to increase system reliability and free resources for service innovation. Already, Santee Cooper's nightly billing processes are running on average three hours faster and communication overhead between modules has been drastically reduced.
Red Clay's optimization work also reduced the daily batch job schedule in half, from 13 hours to 6.5 hours, delivering immediate operational improvements and cost savings. After and thorough evaluation, Santee Cooper chose Oracle Utilities Customer Cloud Service for its comprehensive utility meter-to-cash solution that has been proven to securely scale, while helping to eliminate complex infrastructure management across hundreds of utilities worldwide. With integrated Customer Information System (CIS) and Meter Data Management System (MDMS) capabilities in one solution, the utility can now help keep its customer platform current and free utility resources to focus on innovation such as prepaid services and additional, self-service customer capabilities.
