Teleperformance : Chiffre d’affaires des 9 premiers mois 2025 – Présentation (en anglais)

9M-25 Revenue

9M-25 Revenue November 5, 2025

Paris, November 5, 2025

01.

Key highlights

02.

9M-25 Revenue

03.

2025 outlook

04.

Q&A

9M-25 Revenue

November 5, 2025 3

Thomas Mackenbrock

Deputy CEO

9M-25 Revenue

November 5, 2025 4

Resilient performance in 9M-25, full-year targets updated

Group revenue

/ Q3-25: +1.5% like-for-like1growth to €2,507m

/ 9M-25: +1.5% LFL growth to €7,623m

Core Services revenue

Specialized Services

revenue

Accelerated strategy

execution

/ Q3-25: +3.9% LFL growth, to €2,143m

/ 9M-25: +3.2% LFL growth to €6,492m

/ Improved momentum in the Americas: +2.4% LFL in Q3-25 vs. +0.9% in H1-25

/ Continued progressive ramp-up of back-office and AI-enabled solutions

/ 9M-25: +2.6% LFL growth, excluding the non-renewal of a significant visa application management contract (-8.7% LFL , +1.3% as reported)

/ Resilience of LanguageLine Solutions with a focus on profitability

/ Formation of a Group Value Creation Office to drive transformation, growth and efficiencies

/ TP.ai FAB: continued development and deployment of AI solutions portfolio

/ AI leverage to enhance internal efficiencies and process excellence

Updated 2025 financial

objectives

/ Group LFL revenue growth between +1.0% and +2.0%

/ Recurring EBITA margin between 14.7% and 15% at constant exchange rates

/ Net free cash flow generation of around €900m, excluding non-recurring cash-outs

1 LFL=Like-for-like, at constant scope and exchange rates

9M-25 Revenue

November 5, 2025 5

Q3-25 trends consistent with those of H1-25

9M-25 revenue breakdown by activity and region

Specialized Services

/ Continued solid growth in EMEA & APAC: +4.8% LFL1in 9M, supported by the UK, Sub-Saharan Africa, APAC and multilingual hubs

15%

EMEA & Asia-

Pacific

46%

Americas

39%

Core Services

85%

Core Services

Specialized Services

/ Improved momentum in the Americas: +1.4% LFL in 9M, acceleration in Q3 (+2.4% LFL) thanks to strong momentum in LATAM and India

/ -8.7% LFL growth in 9M impacted by the non-renewal of a significant visa mgmt. contract. (+2.6% LFL growth in 9M adjusted for this impact)

/ Resilience of LLS, thanks to a continuous improvement of the revenue pipeline, with a focus on profitability in a still highly volatile business environment in the US

1 At constant FX and perimeter

Continued momentum in Core Services

LFL revenue growth of Core Services1

+3.8%

+3.9%

+3.5%

+2.3%

+1.6%

+1.1%

-0.9%

-1.7%

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

2023

2024

2025

1 For 2024, LFL pro forma at constant exchange rates including Majorel

Execution of the strategy with a Group Value Creation office

Formation of a "Group Value Creation Office" to fast-track the

implementation of the 'Future Forward' strategy across growth, efficiencies, and transformation

/ Continued development of TP.ai FAB solutions and services with focus on functional- and industry-specific solution suites

/ AI data services, back-office solutions, technology and consulting with double-digit growth in 9M-25

/ More than 400 new AI projects launched in 9M-25, of which more than 150 in Q3

/ Ramp up usage of AI-powered solutions across TP's internal processes

/ Strengthen operational excellence with AI, for example in talent acquisition, training, workforce management and quality management

/ Thorough review of TP's processes and structures on the back of AI adoption

acceleration

9M-25 Revenue

November 5, 2025 8

Our industry-leading orchestration platform that weaves agentic AI, experts, and tools into domain-specific solutions that deliver real outcomes with intelligence

Use-case specific solutions as pre-configured blueprints with deployment "accelerators" for diverse industry applications

Intelligent integration of people and domain AI agents, combining proprietary capabilities & FAB orchestration logic to maximize results

Blueprint Layer

AI Orchestration Layer

Foundation Layer

Secure, modular architecture with fine-tuned models & proprietary data supply chain for scalable, compliant integration

9M-25 Revenue

November 5, 2025

9

Portfolio development of TP.ai FAB

FUNCTIONAL SOLUTION SUITES INDUSTRY SOLUTION SUITES

Augmenting human talent with AI

AI-powered collections



Hybrid human + agentic CX

AI-based recruiting & training

Enabling value for AI data services

AI-enabled revenue generation

AI-augmented

financial services

AI-enabled insurance operations

Next-gen healthcare

augmented by AI

AI-powered booking & loyalty

Enhanced retail

experiences

…

Currently, more than 400 live deployments across all FAB solutions, further expansion and development

9M-25 Revenue

November 5, 2025

10

Augmenting human talent with AI

AGENTIC INTELLIGENCE

• Accelerates training and onboarding

  
  
  

• Summarizes interactions and creates tickets

• Delivers real-time feedback and coaching tips

• Adapts tone, accent, language translation

• Real-time decision support

• …

  HUMAN INTELLIGENCE

• Manages complex and emotional interactions

• Applies empathy and contextual judgment

• Brings cultural fluency and adaptability

• Decision-making in unpredictable situation

  FASTER CALL RESOLUTION

  REDUCTION IN REWORK

  IMPROVEMENT IN CSAT

  DEPLOYED CLIENTS

  
  
  

  AI-powered autonomous voice agents for debt collection

  
  
  

  AGENTIC INTELLIGENCE

• Autonomous voice agents for early-stage

  collections

• Human-level interactions with objection handling and context-aware adaptation

  INCREASE IN RECOVERIES

  HUMAN INTELLIGENCE

• Nuanced workflows across collections lifecycle

  (pre-delinquency through late-stage recovery)

• Empathy & strong negotiation skills

• Streamlined sector-specific compliance (FDCPA, GDPR, HIPAA)

MATCHING HUMAN AGENT SATISFACTION

DEPLOYED CLIENTS

01.

Key highlights

02.

9M-25 Revenue

03.

2025 outlook

04.

Q&A

9M-25 Revenue

November 5, 2025 13

Olivier Rigaudy

Deputy CEO and Group CFO

9M-25 Revenue

November 5, 2025 14

A continued positive momentum in Core Services

€m

2024

% change

€/$ exchange rate (9-month average)	€1 = US$1.12	€1 = US$1.09	Reported	Like-for-like1
Q3	2,507	2,520	-0.5%	+1.5%
9M	7,623	7,596	+0.4%	+1.5%

2025

/ Continued positive momentum in Core Services throughout the period: solid LFL growth in 9M

/ Still volatile business environment in the US impacting interpretation and recruitment process outsourcing activities

1 At constant exchange rates and scope of consolidation

9M-25 revenue growth analysis

(€m)

+0.4%

7,596 (225)

+144 7,623

/ Negative FX impact due to a stronger euro since Q2-25

7,371

+108

+1.5% LFL1

/ Hyperinflation: -0.1% in 9M (Argentina and Turkey)

/ LFL growth driven by Core Services:

• Continued momentum in 9M

• Back-office solutions ramp-up

/ Consolidation of ZP activities since Feb. 1, 2025 and Agents Only since June 30, 2025

/ Impact of the non-renewal of a significant visa application management contract (TLScontact)

9M 2024 Currency effect

9M 2024 at constant exchange rates

Like-for-like growth

Change in scope of consolidation

9M 2025

/ Still volatile business environment in the US impacting LLS & PSG Global Solutions

1 +3.1% excluding the impact of the non-renewal of a significant visa application management contract in Specialized Services

Revenue by activity

			% change
Revenue (€m)	Q3-25	Q3-24	Reported	Like-for-like1
Core Services	2,143	2,140	+0.1%	+3.9%
Americas	969	1,010	-4.1%	+2.4%
Europe, MEA & APAC	1,174	1,130	+3.9%	+5.1%	+1.7% excl. the non-renewal of a

Revenue (€m)	9M-25	9M-24	% change
			Reported	Like-for-like1
Core Services	6,492	6,480	+0.2%	+3.2%
Americas	2,992	3,099	-3.5%	+1.4%
Europe, MEA & APAC	3,500	3,381	+3.5%	+4.8%
Specialized Services	1,131	1,116	+1.3%	-8.7%
Total	7,623	7,596	+0.4%	+1.5%

1 At constant exchange rates and scope of consolidation

significant visa application

Specialized Services	364	380	-4.2%	-12.3%
Total	2,507	2,520	-0.5%	+1.5%

management contract

+2.6% excl. the non-renewal of a significant visa application management contract

Sustained growth across a variety of verticals

9M-25 revenue breakdown by vertical1

Automotive

3%

Energy & Utilities

3%

FMCG2

3%Other 6%

Healthcare 6%

/ Broad diversified client portfolio across all major verticals

Governments

6%

Retail & e-commerce

9%

Media, Entertainment & Gaming

21%

/ Good momentum in the public sector, media, entertainment & gaming, FMCG and travel & hospitality

Technology

8%

1 Core Services

Telecom

8%

Travel &

Hospitality

Financial services & insurance

17%

2 Fast Moving Consumer Goods

12%

Sustained growth in strategic focus areas

9M-25 revenue breakdown by business line

Specialized Services

15%

/ Well-diversified portfolio of business lines

Other1

5%

Trust & safety

9%

Back-office/BPO

4%

Sales

7%

Technical support

7%

1 Including Data Services, Technology, Consulting and Data Analytics

Care

54%

/ Double-digit LFL growth in back-office/BPO and AI-powered solutions across the regions

/ Care revenue LFL growth in line with Core Services

01.

Key highlights

02.

9M-25 Revenue

03.

2025 outlook

04.

Q&A

9M-25 Revenue

November 5, 2025 20

Revenue growth

/ Group LFL revenue growth between +1.0% and +2.0%

High EBITA margin

/ Recurring EBITA margin between 14.7% and 15% at constant exchange rates

Strong cash

generation

/ Net free cash flow generation of around €900m, excluding non-recurring cash-outs

2025 objectives updated

Our financial ambitions for 2028

SUSTAIN MID SINGLE DIGIT GROWTH

TARGET ORGANIC CONSOLIDATED

YEARLY REVENUE GROWTH IN 2028

BALANCE SHEET STRENGTH WITH HIGH FINANCIAL FLEXIBILITY

TARGET LEVERAGE OF

NET DEBT / EBITDA

COST DISCIPLINE AND MARGIN EXPANSION

TARGET RECURRING EBITA MARGIN AT

IN 2028, POST AI TRANSFORMATION

HIGH NET FCF GENERATION OFFERING POTENTIAL FOR SUBSTANTIAL RETURN TO SHAREHOLDERS

TARGET CUMULATIVE NET FCF OVER 2026-28 NET OF OUR INTERNAL AI EFFORTS

01.

Key highlights

02.

9M-25 Revenue

03.

2025 outlook

04.

Q&A

9M-25 Revenue

November 5, 2025 23

APPENDIX

9M-25 Revenue

November 5, 2025 24

Alternative Performance Measures

Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue - last-year revenue at current-year

rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates.

EBITDA before non-recurring items (Earnings before Interest, Taxes, Depreciation and Amortization): Operating profit before depreciation and amortization, amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items.

EBITA before non-recurring items (Earnings before Interest, Taxes and Amortization): Operating profit before amortization of intangible assets acquired as part of a business combination, goodwill impairment charges and non-recurring items.

Non-recurring items: Principally comprises restructuring costs, incentive share award plan expense, costs of closure of subsidiary companies, transaction costs for the acquisition of companies, and all other expenses that are unusual by reason of their nature or amount.

Diluted earnings per share (net profit - Group share divided by the number of diluted shares and adjusted): Diluted earnings per share is determined by adjusting the net profit attributable to ordinary shareholders and the weighted average number of ordinary shares outstanding by the effects of all potentially diluting ordinary shares. These include convertible bonds, stock options and incentive share awards granted to employees when the required performance conditions have been met at the end of the financial year.

Adjusted net profit - Group share: net profit - Group share + amortization of intangible assets acquired as part of a business combination + goodwill impairment + other operating income and expenses + Synergy generation costs linked to the acquisition of Majorel and reorganization cost of French activities + Tax linked to the adjusted deductible expenses.

Net free cash flow: Cash flow generated by the business - acquisitions of intangible assets and property, plant and equipment net of disposals - loans granted net of repayments - lease payments - financial income/expenses.

Net debt: Current and non-current financial liabilities - cash and cash equivalents.

Impact from hyperinflation in Argentina and Turkey

IAS 29 Impact	Q1-25	Q2-25	Q3-25	9M-25
Like-for-like revenue growth (%)	+1.6%	+1.3%	+1.5%	+1.5%
IAS 29 impact on like-for-like revenue growth (%)	-0.1%	-0.3%	0.0%	-0.1%
Like-for-like growth adjusted for IAS 29 impact (%)	+1.7%	+1.6%	+1.5%	+1.6%

tp.com