In 2025, the focus shifted from the potential of generative AI to the workforce transformation of AI agents. Across every industry and region, Salesforce research this past year shows that CEOs, CFOs, CIOs, and CHROs are no longer questioning AI's place in the workplace. Instead, the conversation has shifted to a much bigger challenge: how AI agents will overhaul the way their entire companies operate. [...]

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Salesforce Inc. published this content on January 14, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on January 14, 2026 at 13:48 UTC.