The Home Depot announced it will launch the industry's first real time delivery tracker for big and bulky materials by the end of the first quarter, empowering Pro customers with a new level of planning and precision for complex projects. According to industry analysis by Autodesk, construction professionals can spend 35% of their time?over 14 hours a week?on non-productive activities. When a critical delivery of concrete, drywall, or lumber is late, it can bring an entire crew to a standstill and result in significant, unnecessary labor costs.
Once live, the feature will be available on The Home Depot's mobile app and homedepot.com and will provide minute-by-minute updates on deliveries, including visibility into the truck route and remaining stops. Customers will be able to see when their large items will arrive and plan with greater precision, instead of losing valuable work time due to unpredictable delivery windows. This live tracking is powered by the new The Home Depot Driver Handheld application, which transmits real-time GPS data directly from the delivery truck.
This technology pinpoints the truck's location on a live map, offering customers a transparent, up-to-the-minute view of their order's progress toward its final destination. While real-time tracking is already live for consumers ordering large appliances, the expanded experience for big and bulky materials is expected to be live for Pro customers by the end of the first quarter.
