Viz.ai announced the launch of a new real-time clinical intelligence service for Salesforce's Agentforce Life Sciences. These services will power new and existing agentic solutions for life sciences customers, including a data integration that will bring Viz.ai's real-time data, triggers, and clinical intelligence layer from across a network of nearly 2,000 hospitals covering 230M lives in the United States. This combination allows life sciences customers to power intelligent and timely, closed-loop agentic workflows that orchestrate guideline-based, next-best actions across commercial, medical, and patient support teams, while unlocking new point-of-care agents that better educate, activate, and support clinicians and patients when it matters most.
Life sciences' go-to-market success increasingly hinges on streamlining complex patient journeys, better educating clinicians at key moments while aligning reps, medical science liaisons (MSLs), and digital channels. These demands are hard to meet when clinical and market signals are fragmented, incomplete or delayed, and access to customers at key decision-making moments is limited. Viz.ai's service for Agentforce Life Sciences is addressing these challenges by unifying clinical and customer context, closing information gaps, and powering compliant, workflow-embedded agents that coordinate teams and drive meaningful impact at the point of care.
Together, Viz.ai and Salesforce are enabling this transformation and creating a closed-loop, agentic model: Agentforce Life Science agents become more context-aware and effective, operating at the point of care to educate, activate, and support patients in the moments that matter most. Agentforce introduces a library of ready-to-use skills - packaged topics and actions to get work done - including skills from Viz.ai on the AppExchange - all grounded on the data and metadata of your organization. Agentforce is backed by the first-ever enterprise ecosystem of agent skills - enabling partners and customers to extend their Agentforce with custom Topics and Actions ranging from new agent types to new, partner-built actions.
Customers can leverage Agentforce Life Sciences + Viz.ai Data 360 connector to: Turn real-time clinical moments into guideline-based, next- best actions in Agentforce Life Sciences across sales, MSLs, marketing, market access, and patient services, so the right team takes the right action at the right time with shared context. Power agentic, point-of-care clinician engagement by using Viz's proprietary real-time clinician-level signals to deliver compliant in-workflow education/evidence and enable new agents that better activate and support clinicians and patients in the moments that matter Most. Activate patient onboarding and access support immediately at point-of-care, including enrollment/HUB referral, benefits verification, copay/resources, prior authorization barrier mitigation, to reduce drop-off from decision to start and improve conversion.
Create a closed-loop system that continuously improves performance by tying in-workflow engagement and outcomes back into CRM to refine targeting, journeys, and messaging over time.
