Zendesk, Inc. announced the appointment of Craig Flower as Chief Operating Officer. In this role, Flower is responsible for strengthening customer engagement and service across all parts of the business, accelerating the transition to AI, and improving operational performance. His appointment underscores Zendesk's ongoing AI-first transformation and commitment to delivering exceptional service.
Flower is a seasoned technology executive who previously served as Zendesk's Chief Information Officer. As CIO, Flower positioned the IT team to connect and support all parts of the company through updated digital tools, better insights and improved service through AI and machine learning. As COO, Flower will concentrate on maximizing the value customers gain from Zendesk's AI tools by simplifying their adoption, delivering exceptional support, and fostering knowledge sharing through a dedicated center of excellence where Zendesk customers and employees can exchange key learnings and best practices.
He will accelerate company strategy by innovating and streamlining processes, aligning operations, and enabling faster execution. Prior to Zendesk, Flower served as Chief Technology Officer at TriNet, where he replatformed products, digitized key processes, and accelerated the transition to cloud. Earlier in his career, Flower served as Chief Information Officer at Hewlett-Packard, where during his over 20 year tenure he drove business model innovation alongside process and IT transformation, contributing to significant revenue growth and margin expansion.
