Zendesk announced the availability of Zendesk Support Assistant for Microsoft 365 on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. This enhanced agent integrates Microsoft Agent 365 built to streamline employee service, the integration gives teams a faster way to support employees through AI-powered workflows inside tools they already use, such as Teams, Outlook, Word, and more. Built for IT, HR, and service teams, the Zendesk Support Assistant integrates Agent 365 to enable ticket resolution, issue escalation, and support workflow management within employee workflows in Microsoft 365.

The integration runs within Microsoft's security and compliance infrastructure, giving enterprises a unified control plane for AI agents, knowledge access, and communications. Zendesk Support Assistant for Microsoft 365 is now available on Microsoft AppSource.