Zscaler : Read our 2025 Corporate Responsibility Report

2025

Corporate Responsibility Report

Overview Governance Environment People Appendix

Table of Contents

Overview 2

Governance 8 Environment 17 People 24 Appendix 33

About This Report

This report covers Zscaler's global operations for fiscal year 2025 (August 1, 2024 to July 31, 2025), unless otherwise specified. In line with our commitment to transparency, we publish this report to provide data and context about environmental, social, and governance trends in our business and industry, as well as our operational impacts and progress.

Our approach to corporate responsibility reporting is guided by our company's legacy of strong business ethics and values. We are pleased to share our journey, highlights from this fiscal year, and focus areas going forward.

For more information, visit our website.

Zscaler 2025 Corporate Responsibility Report 2

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our

Zero Trust Exchange™ platform implements Zero Trust principles to securely connect users, devices, applications, and workloads, including artificial intelligence, or AI, agents, wherever they are hosted-from any device, anywhere in the world.

Distributed across more than 160 public exchanges and thousands of private exchanges globally, our Secure Access Service Edge (SASE)-based Zero Trust Exchange is the world's largest inline cloud security platform. Our cloud native, multitenant architecture provides our customers with a comprehensive, flexible, and scalable approach to better secure their operations, optimize user experience, and transform their businesses. With more than 500 billion transactions processed daily, Zscaler provides organizations with the security and confidence to do their best work-whether it's a hospital caring for patients, a school

district educating students, or a company inventing tomorrow's technology.

Many of the largest enterprises and government agencies in the world rely on our solutions to help accelerate their move to the cloud. We have over 9,400 customers across all

major geographies, spanning every major industry, including financial services, healthcare, consumer goods, insurance, manufacturing, transportation, and more.

We exist to create a world in which the exchange of information is always secure and seamless. Our mission is to anticipate, secure, and simplify the experience of doing business-transforming today and tomorrow. As Zscaler continues to grow and innovate, we will remain focused on delivering solutions that exceed customer expectations and help secure a world of possibility.

Pioneer and Leader in Cloud Security

15+

years of operational experience at scale

PUBLIC COMPANY

since 2018, Nasdaq 100 index component

50M+ CUSTOMERS

50 million+ users protected in 185+ countries

TRUSTED BY

over 45% of Fortune 500

14 consecutive years

as Gartner Magic Quadrant Leader

>75 Net Promoter Score

vs. average NPS of high 30s for SaaS providers

500 BILLION+

daily signals powering AI/ML

700+

issued and pending patents globally

Zscaler Highlights Our Security Impact

50M+

users protected

500B+

transactions processed daily

225M+

cyberthreats blocked daily

100% RENEWABLE

energy for global data centers and offices since 2021

CARBON NEUTRAL

since 2022

NET ZERO GOAL

for operations by 2025 goal achieved

Environmental

Governance

CORPORATE RESPONSIBILITY

oversight by board committee

SECURITY & PRIVACY

oversight by board committee

CERTIFIED

to over 35 international security and privacy standards

People

95%

of respondents are aligned with Zscaler's mission

92%

know how their work contributes to Zscaler's success

93%

are proud to work at Zscaler

Zscaler Zero Trust Exchange™ Platform

The rapid pace of technological innovation is transforming the way organizations operate, compete, and deliver. Data and applications continue to move to the cloud, employees are increasingly mobile, and data is becoming even more valuable with the rise of AI. These developments offer unprecedented possibilities but also introduce new security challenges. Zscaler supports organizations in confidently and effectively overcoming these challenges.

We built the Zero Trust Exchange platform to support companies in accelerating their application, network, and security transformations. Our architecture allows us to extend robust security and policy enforcement to all parts of an organization-across users, cloud applications, devices, and beyond. We help our customers reduce complexity, manage risks, and build more resilient operations.

The Zero Trust Exchange does more than stop threats and enhance security. When enterprises adopt the right tools to defend against cyberthreats and take action based on the valuable data and insights the tools provide, they become more agile, are empowered to push forward, and realize their potential quickly.

Our Approach Enhances Value for Customers

Defends against cyberthreats and protects data: Our solution securely connects users, devices, and applications over any network, replacing firewalls, virtual private networks, and other legacy approaches. We function as a switchboard that controls digital traffic and stops exfiltration of data.

Enables a dynamic workforce: Modernizing the workplace is a business strategy that focuses on people. By providing secure connectivity and data protection regardless of location, Zscaler provides companies with the flexibility to design dynamic workforces that are globally distributed, hybrid, and remote.

Delivers board-level cyber risk insights: Cyber risk has become a greater priority for executives and boards of directors. Zscaler holistically monitors security risks, enabling organizations to develop broader cybersecurity strategies and measure progress. We deliver insights to help customers easily quantify and visualize cyber risk for executive audiences.

Supports environmental efforts: Our cloud-based platform is efficient by design and powered by 100% renewable energy, making it more environmentally sustainable

than other options. Our approach also helps customers modernize IT by eliminating hardware and streamlining network infrastructure.

Accelerates secure IT transformation: We partner with customers to replace inefficient security infrastructure with an approach that is more flexible and cost-effective. In doing so, we help them accelerate the adoption of technology while providing a more seamless

user experience.

Enhances AI security and governance: Our solutions help organizations safely and securely adopt both public and private AI tools by providing comprehensive visibility, enforcing usage policies, protecting sensitive data, and ensuring compliance through advanced security controls.