This "Management's Discussion and Analysis of Financial Condition and Results of
Operations" (MD&A) is intended to provide an understanding of our financial
condition, change in financial condition, cash flow, liquidity and results of
operations. The following MD&A discussion should be read in conjunction with the
consolidated financial statements and notes to those statements that appear
elsewhere in this Form 10-K. The following discussion contains forward-looking
statements that reflect the Company's plans, estimates and beliefs. The
Company's actual results could differ materially from those discussed in the
forward-looking statements. Factors that could cause or contribute to any
differences include, but are not limited to, those discussed under the caption
"Forward-Looking Information" and under Item 1A - "Risk Factors."



Business overview



1-800-FLOWERS.COM, Inc. and its subsidiaries (collectively, the "Company") is a
leading provider of gifts designed to help customers express, connect and
celebrate. For more than 40 years, 1-800-Flowers.com® has been delivering smiles
to customers with gifts for every occasion, including fresh flowers and the best
selection of plants, gift baskets, gourmet foods, confections, jewelry, candles,
balloons and plush stuffed animals. As always, our 100% Smile Guarantee® backs
every gift.



The Company's Celebrations Ecosystem includes the following brands:
1-800-Flowers.com®, 1-800-Baskets.com®, Cheryl's Cookies®, FruitBouquets.com®,
Harry & David®, Moose Munch®, The Popcorn Factory®, Wolferman's®,
Personalization Universe®, Simply Chocolate®, Goodsey®, DesignPac®, Stock
Yards®, and Shari's Berries®. In August 2020, the Company added to its family of
brands with the acquisition of PersonalizationMall®. Through the Celebrations
Passport® loyalty program, which provides members with free standard shipping
and no service charge across our portfolio of brands, 1-800-FLOWERS.COM, Inc.
strives to deepen its relationships with its customers. The Company also
operates BloomNet®, an international floral service provider providing a
broad-range of products and services designed to help professional florists grow
their businesses profitably; as well as NapcoSM, a resource for floral gifts and
seasonal décor.



Business Segments



The Company operates in the following three business segments: Consumer Floral,
Gourmet Foods & Gift Baskets, and BloomNet. The Consumer Floral segment includes
the operations of the Company's flagship brand, 1-800-Flowers.com,
FruitBouquets.com, Flowerama, Personalization Universe and Goodsey, while the
Gourmet Foods & Gift Baskets segment includes the operations of Harry & David
(which includes Wolferman's, Moose Munch and Stock Yards), Cheryl's (which
includes Mrs. Beasley's), The Popcorn Factory, DesignPac and 1-800-Baskets
(which includes Simply Chocolate) and Shari's Berries. The BloomNet segment
includes the operations of BloomNet and Napco.



See Item 1 in Part I for a detailed description of the Company's business.

Fiscal 2020 Results





The Company entered fiscal 2020 with strong revenue growth momentum, coming off
of fiscal 2019, which saw consolidated revenue increase 8.4% in comparison to
fiscal 2018, driven by the successful implementation of several strategic growth
initiatives designed to support the Company's flagship 1-800-Flowers and Harry &
David brands. The Company built upon this momentum, generating revenue growth of
8.3% during the first nine months of fiscal 2020, accompanied by growth in its
customer files, reflecting the strength of its family of brands, its focus on
technological innovation and product development, and most importantly,
providing an exemplary customer experience. The Company was able to leverage its
business platform as this growth rate accelerated with the onset of the COVID-19
pandemic, during which time we saw customers increasingly turn to our brands and
product offerings to help them remain connected and express themselves during
this difficult time. As a result, consolidated annual revenue grew 19.3%, to
approximately $1.5 billion during fiscal 2020, while net income increased 69.7%,
to $59.0 million. Adjusted EBITDA, which excludes the impact of stock-based
compensation, Non-Qualified Plan Investment appreciation/depreciation, the costs
of closing our Harry & David retail stores, and PersonalizationMall litigation
and transaction costs, increased 57.8%, to $129.5 million.



COVID-19 Impact



In response to the global pandemic, the Company has taken actions to ensure
employee safety and business continuity, informed by the guidelines set forth by
local, state and federal government and health officials. These initiatives
include developing a "Pandemic Preparedness and Response Plan," establishing an
internal "nerve center" to allow for communication and coordination throughout
the business, designing workstream teams to promote workforce protection and
supply chain management, and dedicating resources to support customers, vendors,
franchisees, and our BloomNet member florists.



The COVID-19 pandemic has affected, and will continue to affect, our operations
and financial results for the foreseeable future. While there is significant
uncertainty in the overall consumer environment due to the COVID-19 crisis, we
are seeing strong e-commerce demand for gourmet foods and gift baskets and our
floral products for holidays and every-day gifting occasions, as well as for
self-consumption. Entering the Company's fiscal fourth quarter, immediately
following the onset of the pandemic, we saw significantly increased demand
during the Easter Holiday period, through Mother's Day, and then continuing with
"Everyday" volume through the end of the fiscal year. As we look past the end of
fiscal 2020, demand trends remain strong through the first quarter of fiscal
2021. With that said, there are headwinds (and resulting increased costs) that
have been, and will continue to impact our operations during the foreseeable
future, including the following:



? Retail store closures - on March 20, 2020, in response to government actions,

and for the safety of its employees, the Company temporarily closed its

Cheryl's and Harry & David retail stores. Affected employees were provided with

Company paid special COVID leave pay through April 3rd, as the nation and the

Company worked to understand the extent and potential length of the crisis. On

April 14th, the difficult decision was made to permanently close 38 of our 39

Harry & David retail stores. As a result, the Company incurred a charge of

approximately $5.2 million in our fourth quarter for lease obligations,

employee costs and other store closure costs. Annual revenues attributable to

the closed locations was approximately $33.0 million. ? Wholesale volume reductions - we have seen a reduction in our wholesale

business as a result of COVID-19, which impacted our fourth quarter results

within our BloomNet and Gourmet Foods and Gift Baskets segments as these

customers were forced to close during the pandemic, resulting in loss of

revenues, as well as increased reserves on certain customer receivables. We

anticipate that this reduction in wholesale volume will continue through the

fiscal second quarter of fiscal 2021, as many of our large wholesale customers

are taking a cautious approach due to the uncertainty surrounding the future

impact of COVID-19 on the overall consumer economy, and store based retail

sales in particular. ? BloomNet membership fee reductions - we waived certain BloomNet membership fees

in April 2020 to help them weather the COVID-19 crisis. ? Increased operating costs - we are seeing increased costs associated with the

changes we have made, and continue to make, to our manufacturing, warehouse and

distribution facilities to provide for the safety and wellbeing of our

associates, including, among others: required social distancing, enhanced

facility cleaning and sanitizing schedules, and staggered production shifts. ? PersonalizationMall litigation - On February 14, 2020, the Company entered into

an Equity Purchase Agreement to acquire PersonalizationMall for $252.0 million

from Bed Bath & Beyond Inc. The Company originally expected the Acquisition to

close on March 30, 2020. However, due to the unprecedented circumstances

created by the COVID-19 pandemic, the Company requested a reasonable delay in

the closing date as it believed that conditions to closing the transaction had

not been met, including the shut-down of PersonalizationMall's facilities. The

Seller responded to this request by filing a lawsuit in the Court of Chancery


  in the State of Delaware on April 1, 2020, seeking a judgment forcing the
  Company to close. On July 20, 2020, the Company entered into a settlement
  agreement with respect to the litigation and an amendment to the
  Equity Purchase Agreement, which reflects, among other things, an amended

purchase price of $245.0 million. The transaction closed on August 3, 2020. The


  Company incurred approximately $2.7mm of related litigation and transaction
  costs during fiscal 2020.




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The scale and overall economic impact of the COVID-19 crisis is still very
difficult to assess. However, the strong e-commerce demand that we are seeing
across our brands, is expected to offset both the reductions in wholesale
revenue, and the increases in costs noted above. The Company believes that the
operating platform it has built over the years, combined with its diversified
product line, and ability to engage with its customers will allow it to
successfully navigate this challenging environment. We remain focused on three
key elements of our business strategy:



? Taking care of the health and safety of our associates, our BloomNet florists,

our vendors and our customers, ? Maintaining our financial strength and flexibility, and ? Continuing to invest in areas of our business that can help drive future


  growth.




Fiscal 2021 Guidance



Due to the significant uncertainty in the overall economy related to the ongoing
COVID-19 pandemic, the Company is not providing guidance for its full fiscal
2021 year.



Regarding the fiscal first quarter: Based on the strong growth momentum that the
Company has carried into the first two months of fiscal 2021, combined with
anticipated contributions from its recent acquisition of PersonalizationMall,
the Company expects to achieve total consolidated revenue growth for the first
quarter in the range of 40-to-45 percent (30-to-35 percent organic growth),
compared with the prior year period.



? The anticipated strong revenue growth in the quarter reflects expected

e-commerce revenue growth of more than 70 percent, somewhat offset by lower

wholesale orders and reduced retail revenues (reflecting the closing of the


  Harry & David retail stores in fiscal 2020).
? The Company expects the anticipated strong revenue growth, combined with

continued operating leverage and contributions from PersonalizationMall, will

enable it to drive Adjusted EBITDA for the quarter to break-even or slightly


  positive, compared with a loss of $11.3 million in the prior year period.




Regarding the fiscal second quarter: While there remains considerable
uncertainty in the overall economy, the Company expects the current strong
e-commerce demand to continue into the key holiday season in its second fiscal
quarter. In addition, the Company anticipates solid contributions to revenues
and profits from its recently acquired PersonalizationMall business. The Company
anticipates that these factors, combined with the continued strong growth in its
customer files, will offset certain headwinds, including higher operating costs
due to the COVID-19 pandemic, lower wholesale orders from mass market retailers,
capacity constraints at third-party shipping vendors and the potential
distraction of the pending national election.



Definitions of non-GAAP financial measures:





We sometimes use financial measures derived from consolidated financial
information, but not presented in our financial statements prepared in
accordance with U.S. generally accepted accounting principles ("GAAP"). Certain
of these are considered "non-GAAP financial measures" under the SEC rules. See
below for definitions and the reasons why we use these non-GAAP financial
measures. Where applicable, see the   Segment Information   and   Results of
Operations   sections below for reconciliations of these non-GAAP financial
measures to their most directly comparable GAAP financial measures. These
non-GAAP financial measures are referred to as "adjusted" or "on a comparable
basis" below, as these terms are used interchangeably.



EBITDA and adjusted EBITDA



We define EBITDA as net income (loss) before interest, taxes, depreciation and
amortization. Adjusted EBITDA is defined as EBITDA adjusted for the impact of
stock-based compensation, Non-Qualified Plan Investment
appreciation/depreciation, and certain items affecting period to period
comparability. See   Segment Information   for details on how EBITDA and
adjusted EBITDA were calculated for each period presented.



The Company presents EBITDA and adjusted EBITDA because it considers such
information meaningful supplemental measures of its performance and believes
such information is frequently used by the investment community in the
evaluation of similarly situated companies. The Company uses EBITDA and adjusted
EBITDA as factors used to determine the total amount of incentive compensation
available to be awarded to executive officers and other employees. The Company's
credit agreement uses EBITDA and adjusted EBITDA to measure compliance with
covenants such as interest coverage and debt incurrence. EBITDA and adjusted
EBITDA are also used by the Company to evaluate and price potential acquisition
candidates.



EBITDA and adjusted EBITDA have limitations as analytical tools and should not
be considered in isolation or as a substitute for analysis of the Company's
results as reported under GAAP. Some of the limitations are: (a) EBITDA and
adjusted EBITDA do not reflect changes in, or cash requirements for, the
Company's working capital needs; (b) EBITDA and adjusted EBITDA do not reflect
the significant interest expense, or the cash requirements necessary to service
interest or principal payments, on the Company's debts; and (c) although
depreciation and amortization are non-cash charges, the assets being depreciated
and amortized may have to be replaced in the future and EBITDA does not reflect
any cash requirements for such capital expenditures. EBITDA should only be used
on a supplemental basis combined with GAAP results when evaluating the Company's
performance.



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Segment contribution margin and adjusted segment contribution margin

We define segment contribution margin as earnings before interest, taxes, depreciation and amortization, before the allocation of corporate overhead expenses. Adjusted segment contribution margin is defined as contribution margin adjusted for certain items affecting period-to-period comparability. See

Segment Information for details on how segment contribution margin was calculated for each period presented.





When viewed together with our GAAP results, we believe segment contribution
margin and adjusted segment contribution margin provide management and users of
the financial statements meaningful information about the performance of our
business segments.



Segment contribution margin and adjusted segment contribution margin are used in
addition to and in conjunction with results presented in accordance with GAAP
and should not be relied upon to the exclusion of GAAP financial measures. The
material limitation associated with the use of the segment contribution margin
and adjusted segment contribution margin is that they are an incomplete measure
of profitability as they do not include all operating expenses or non-operating
income and expenses. Management compensates for these limitations when using
this measure by looking at other GAAP measures, such as operating income and net
income.


Adjusted net income and adjusted net income per common share





We define adjusted net income and adjusted net income per common share as net
income and net income per common share adjusted for certain items affecting
period to period comparability. See   Segment Information   below for details on
how adjusted net income and adjusted net income per common share were calculated
for each period presented.



We believe that adjusted net income and adjusted net income per common share are
meaningful measures because they increase the comparability of period to period
results.



Since these are not measures of performance calculated in accordance with GAAP,
they should not be considered in isolation of, or as a substitute for, GAAP net
income and net income per common share, as indicators of operating performance
and they may not be comparable to similarly titled measures employed by other
companies.



Segment Information



The following table presents the net revenues, gross profit and segment
contribution margin from each of the Company's business segments, as well as
consolidated EBITDA, adjusted EBITDA and adjusted net income, for fiscal years
ended June 28, 2020 and June 30, 2019. For segment information for the fiscal
year ended July 1, 2018, please refer to our Annual Report on Form 10-K for the
fiscal year ended July 1, 2018, filed on September 14, 2018.



                                                                                           Years Ended
                                                                                           Harry & David
                                                     PersonalizationMall   Litigation          Store            As Adjusted
                                                             and Transaction                  Closure           (non-GAAP)
                                 June 28, 2020                    Costs                        Costs           June 28, 2020       June 30, 2019        % Change
                                                                                       (dollars in thousands)
Net revenues:
1-800-Flowers.com Consumer
Floral                          $       593,197     $                                -     $            -     $       593,197     $       497,765             19.2 %
BloomNet                                111,766                                      -                  -             111,766             102,876              8.6 %
Gourmet Foods & Gift Baskets            785,547                                      -                  -             785,547             648,418             21.1 %
Corporate                                   591                                      -                  -                 591               1,105            -46.5 %
Intercompany eliminations                (1,464 )                                    -                  -              (1,464 )            (1,541 )            5.0 %
Total net revenues              $     1,489,637     $                                -     $            -     $     1,489,637     $     1,248,623             19.3 %

Gross profit:
1-800-Flowers.com Consumer
Floral                          $       233,941     $                                -     $            -     $       233,941     $       195,100             19.9 %
                                           39.4 %                                                                        39.4 %              39.2 %

BloomNet                                 54,193                                      -                  -              54,193              51,970              4.3 %
                                           48.5 %                                                                        48.5 %              50.5 %

Gourmet Foods & Gift Baskets            333,620                                      -                  -             333,620             278,113             20.0 %
                                           42.5 %                                                                        42.5 %              42.9 %

Corporate                                   442                                      -                  -                 442                 938            -52.9 %
                                           74.8 %                                                                        74.8 %              84.9 %

Total gross profit              $       622,196     $                                -     $            -     $       622,196     $       526,121             18.3 %
                                           41.8 %                                    -                  -                41.8 %              42.1 %

EBITDA (non-GAAP):
Segment Contribution Margin
(non-GAAP) (a):
1-800-Flowers.com Consumer
Floral                          $        73,806     $                                -     $            -     $        73,806     $        49,653             48.6 %
BloomNet                                 35,111                                      -                  -              35,111              34,705              1.2 %
Gourmet Foods & Gift Baskets            110,627                                      -              5,177             115,804              82,319             40.7 %
Segment Contribution Margin
Subtotal                                219,544                                      -              5,177             224,721             166,677             34.8 %
Corporate (b)                          (106,667 )                                2,706                  -            (103,961 )           (91,604 )          -13.5 %
EBITDA (non-GAAP)                       112,877                                  2,706              5,177             120,760              75,073             60.9 %
Add: Stock-based compensation             8,434                                      -                  -               8,434               6,310             33.7 %
Add: Compensation charge
related to NQ Plan Investment
Appreciation                                347                                      -                  -                 347                 729            -52.3 %
Adjusted EBITDA (non-GAAP)      $       121,658     $                            2,706     $        5,177     $       129,541     $        82,112             57.8 %




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Reconciliation of net income to adjusted net income (non-GAAP):





                                                                       Years Ended
                                                           June 28, 2020        June 30, 2019
                                                           (in thousands, except per share data)

Net income                                                 $      58,998       $        34,766
Adjustments to reconcile net income to adjusted net
income (non-GAAP)
Add: PersonalizationMall litigation and transaction
costs                                                              2,706                     -
Add: Harry & David store closure costs                             5,177                     -
Deduct: Income tax (benefit) on adjustments                       (1,908 )                   -
Adjusted net income (non-GAAP)                             $      64,973

$ 34,766



Basic and diluted net income per common share
Basic                                                      $        0.92       $          0.54
Diluted                                                    $        0.89       $          0.52

Basic and diluted adjusted net income per common share
(non-GAAP)
Basic                                                      $        1.01       $          0.54
Diluted                                                    $        0.98       $          0.52

Weighted average shares used in the calculation of net
income and adjusted net income per common share
Basic                                                             64,463                64,342
Diluted                                                           66,408                66,457




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Reconciliation of net income to adjusted EBITDA (non-GAAP):





                                                                       Years Ended
                                                            June 28, 2020       June 30, 2019
                                                                      (in thousands)

Net income                                                 $        58,998     $        34,766
Add:
Interest expense, net                                                2,522               2,125
Depreciation and amortization                                       32,513              29,965
Income tax expense                                                  18,844               8,217
EBITDA                                                             112,877              75,073

Add: PersonalizationMall litigation and transaction costs

                                                                2,706                   -
Add: Harry & David store closure costs                               5,177                   -
Add: Stock-based compensation                                        8,434               6,310
Add: Compensation charge related to NQ plan investment
appreciation/(depreciation)                                            347                 729
Adjusted EBITDA                                            $       129,541     $        82,112

(a) Segment performance is measured based on segment contribution margin or

segment Adjusted EBITDA, reflecting only the direct controllable revenue and

operating expenses of the segments, both of which are non-GAAP measurements.

As such, management's measure of profitability for these segments does not

include the effect of corporate overhead, described above, depreciation and

amortization, other income (net), and other items that we do not consider


      indicative of our core operating performance.



(b) Corporate expenses consist of the Company's enterprise shared service cost

centers, and include, among other items, Information Technology, Human

Resources, Accounting and Finance, Legal, Executive and Customer Service

Center functions, as well as Stock-Based Compensation. In order to leverage

the Company's infrastructure, these functions are operated under a

centralized management platform, providing support services throughout the

organization. The costs of these functions, other than those of the Customer

Service Center, which are allocated directly to the above categories based

upon usage, are included within corporate expenses as they are not directly


      allocable to a specific segment.




Results of Operations



The Company's fiscal year is a 52- or 53-week period ending on the Sunday nearest to June 30. Fiscal years 2020, 2019 and 2018, which ended on June 28, 2020, June 30, 2019, and July 1, 2018, respectively, consisted of 52 weeks.





Net Revenues



                                                                      Years Ended
                                   June 28, 2020       % Change       June 30, 2019       % Change       July 1, 2018
                                                                 (dollars in thousands)
Net revenues:
E-Commerce                        $     1,230,385           23.2 %   $       998,359            8.3 %   $      921,848
Other                                     259,252            3.6 %           250,264            8.8 %          230,073
                                  $     1,489,637           19.3 %   $     1,248,623            8.4 %   $    1,151,921

Net revenues consist primarily of the selling price of the merchandise, service or outbound shipping charges, less discounts, returns and credits.





During the year ended June 28, 2020, net revenues increased 19.3% in comparison
to the prior year, reflecting strong execution of the Company's strategy to
engage with its customers and build deeper relationships and thereby drive
sustainable, long-term growth. The annual growth rate reflects "pre-COVID-19"
growth of approximately 8.3% through the first three quarters of fiscal 2020,
and "post-COVID-19" growth of 61.0% during the fourth quarter of fiscal 2020.
The Company experienced growth across its three business segments, reflecting
the strategic marketing and merchandising investments across the Company's
brands, the continuing positive trends in everyday gifting occasions, increased
self-consumption within the Gourmet Foods & Gift Baskets segment, as well as
incremental revenues from Shari's Berries, which was acquired on August 14,
2019. Excluding the incremental revenue contributed by Shari's Berries, which
was acquired on August 14, 2019, consolidated net revenues grew 16.3% in fiscal
2020 compared to the prior year.



During fiscal 2019, net revenues increased 8.4% in comparison to the prior year,
due to strong customer demand for both holiday and everyday gifting occasions in
our Gourmet Foods & Gift Baskets and Consumer Floral segments, as well as
membership, transaction and services growth in the BloomNet segment.



Disaggregated revenue by channel follows:





                                                                                                         Years Ended
                                          June 28, 2020                                                June 30, 2019                                                 July 1, 2018
                                                  Gourmet                                                      Gourmet                                                       Gourmet
                                                  Foods &                                                      Foods &                                                       Foods &
                     Consumer                      Gift                           Consumer                      Gift                           Consumer                       Gift
                      Floral       BloomNet       Baskets      Consolidated        Floral       BloomNet       Baskets      Consolidated        Floral        BloomNet       Baskets      Consolidated
                                                                                                       (in thousands)
Net revenues
E-commerce           $ 585,585     $       -     $ 644,800     $    1,230,385     $ 489,463     $       -     $ 508,897     $      998,360     $ 448,943     $        -     $ 472,905     $      921,848
Retail                   4,318             -        37,076             41,394         4,706             -        45,862             50,568         4,743              -        46,860             51,603
Wholesale                    -        33,675       103,671            137,346             -        29,744        93,659            123,403             -         28,747        85,758            114,505
BloomNet Services            -        78,091             -             78,091             -        73,132             -             73,132             -         60,822             -             60,822
Other                    3,294             -             -              3,294         3,596             -             -              3,596         3,774              -             -              3,774
Corporate                    -             -             -                591             -             -             -              1,105             -              -             -              1,114
Eliminations                 -             -             -             (1,464 )           -             -             -             (1,541 )           -              -             -             (1,745 )

Total net revenues $ 593,197 $ 111,766 $ 785,547 $ 1,489,637 $ 497,765 $ 102,876 $ 648,418 $ 1,248,623 $ 457,460 $ 89,569 $ 605,523 $ 1,151,921






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Revenue by sales channel:


? E-commerce revenues (combined online and telephonic) increased 23.2% during

fiscal 2020, comprised of 19.6% growth within the Consumer Floral segment and

26.7% growth in the Gourmet Foods & Gift Baskets segment. During fiscal 2020,

the Company fulfilled approximately 16.4 million e-commerce orders (an

increase of 24.1% compared to fiscal 2019) at an average order value of $74.94

(a decrease of 0.7% compared to fiscal 2019).

E-commerce revenues increased 8.3% during fiscal 2019, comprised of 9.0%

growth within the Consumer Floral segment and 7.6% growth in the Gourmet Foods

& Gift Baskets segment. During fiscal 2019, the Company fulfilled

approximately 13.2 million e-commerce orders, at an average order value of

$75.44, representing increases of 6.4% and 1.8%, respectively, compared to


    fiscal 2018.



? Other revenues are comprised of the Company's BloomNet segment, as well as the

wholesale and retail channels of its 1-800-Flowers.com Consumer Floral and

Gourmet Foods & Gift Baskets segments. Other revenues increased 3.6% during

fiscal 2020, primarily as a result of 8.6% growth within the BloomNet segment,


    and 0.9% growth within the Gourmet Foods & Gift Baskets segment.

    Other revenues increased 8.8% during fiscal 2019, primarily as a result of

14.9% growth within the BloomNet segment, and 5.2% growth within the Gourmet

Foods & Gift Baskets segment, driven primarily by increased wholesale volume,

partially offset by a decline in Harry & David retail store volume due to a


    reduction in store count and a decline in customer traffic.




Revenue by segment:



? 1-800-Flowers.com Consumer Floral - this segment includes the operations of

the 1-800-Flowers.com brand, which derives revenue from the sale of consumer

floral products through its e-commerce sales channels (telephonic and online

sales), retail stores, and royalties from its franchise operations.

Net revenues increased 19.2% during fiscal 2020 reflecting the continued

benefit of the strategic marketing and merchandising investments made in the

Company's flagship brands over the past two years, combined with the

significant growth achieved during the 4th quarter, triggered by the pandemic.

The Company experienced record Easter and Mother's Day holidays, with post

holiday "everyday" volume continuing to show strong year over year

improvement.

Net revenues increased 8.8% during fiscal 2019 due to stable growth throughout

the year, driven by a combination of organic growth and increased investment

in strategic marketing and merchandising programs designed to accelerate

growth and increase market share across its "everyday" gifting occasions,

which focuses on "Birthday", "Anniversary", "Sympathy" and "Just Because"

occasions. New product introductions at both the entry level and luxury price

points, such as the expanded Unicorn and succulents collections, attract new

customers to grow the brand's "everyday" business, while supporting continued


    growth during the key Christmas, Valentine's and Mother's Day holidays.



? BloomNet- revenues in this segment are derived from membership fees as well as

other product and service offerings to florists.

Net revenues increased 8.6% during fiscal 2020, primarily due to increased

demand for directory, settlement processing revenues (due to the higher

florist-to-florist order volume), and transaction fees (driven primarily by

increased 1-800-Flowers.com, florist-to-florist, and Shari's Berries order

volume sent through the network), and favorable wholesale demand throughout

the year due to new customer acquisitions. Offsetting the above increases were


    lower membership and reciprocity fees due to fee waivers in April 2020 to
    support our florist network during the worst of the pandemic.

Net revenues increased 14.9% during fiscal 2019, primarily due to higher

services revenues, including membership, settlement processing, directory and

transaction fees, monetizing the increased 1-800-Flowers and

florist-to-florist orders being sent through the network, building on the

efforts begun during the second half of fiscal 2018 to capture a greater share

of orders from local flower shops and third-party, online floral companies.

? Gourmet Foods & Gift Baskets - this segment includes the operations of Harry &

David, Wolferman's, Stock Yards, Cheryl's Cookies, The Popcorn Factory,

1-800-Baskets/DesignPac, and Shari's Berries (acquired on August 14, 2019).

Revenue is derived from the sale of gourmet fruits, cookies, baked gifts,

premium chocolates and confections, gourmet popcorn, gift baskets, dipped

berries, and prime steaks and chops through the Company's e-commerce sales

channels (telephonic and online sales) and company-owned and operated retail

stores under the Harry & David and Cheryl's brand names, as well as wholesale


    operations.



Net revenues increased 21.1% during fiscal 2020, as a result of favorable

sales across all brands within the segment, and incremental revenue from

Shari's Berries, acquired in August 2019. The favorability was attributable to

increased demand throughout the year, with growth of 9.7% during the first

nine months of the year, then fueled by accelerated e-commerce demand

coinciding with the onset of COVID-19, as product offerings, convenience, and

brand sentiment resonated with customers. Wholesale/retail volume, which had

been trending significantly favorable to prior year before the onset of

COVID-19, ended relatively flat for the year due to the closure of many of the

brand's retail customer's stores, and the closure of the Harry & David retail

store operations in the 4th quarter.

Net revenues increased 7.1% during fiscal 2019, attributable to growth from

nearly all brands, but primarily due to: (i) strong growth from Harry & David,

driven by improved merchandising assortments, increased investments in digital

marketing programs, and its "Share More" messaging, which resonated with

customers, contributing to new customer acquisition and increases in its

"everyday" business, and (ii) as 1-800-Baskets/DesignPac, which generated

year-over-year growth from new and existing wholesale customers, as well

through its e-commerce business attributable to its Simply Chocolate product


    line.




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Gross Profit



                                            Years Ended
                 June 28,                     June 30,                     July 1,
                   2020         % Change        2019        % Change        2018
                                       (dollars in thousands)

Gross profit     $ 622,196           18.3 %   $ 526,121           7.6 %   $ 489,025
Gross margin %        41.8 %                       42.1 %                      42.5 %




Gross profit consists of net revenues less cost of revenues, which is comprised
primarily of florist fulfillment costs (fees paid directly to florists), the
cost of floral and non-floral merchandise sold from inventory or through third
parties, and associated costs including inbound and outbound shipping charges.
Additionally, cost of revenues includes labor and facility costs related to
direct-to-consumer and wholesale production operations.



Gross profit increased 18.3% during fiscal 2020 due to the increase in revenues
noted above, partially offset by a lower gross profit percentage. Gross profit
percentage decreased 30 basis points during fiscal 2020, due to lower margins
within the Gourmet Foods & Gift Baskets and BloomNet segments, partially offset
by improved margins in the Consumer Floral segment. The lower margins were
attributable to the acquisition of Shari's Berries, which carries a lower gross
margin, and macro-economic headwinds including: (i) rising labor and
transportation costs, (ii) tariffs, and (iii) increased costs associated with
the changes we have made, and continue to make, to our manufacturing, warehouse
and distribution facilities to provide for the safety and wellbeing of our
associates in light of COVID-19, including: required social distancing, enhanced
facility cleaning and sanitizing schedules, and staggered production shifts.
These headwinds have been partially offset by the Company's strategic pricing
initiatives and operational productivity improvements.



Gross profit increased 7.6% during fiscal 2019 due to the increase in revenues
noted above, partially offset by a lower gross profit percentage. Gross profit
decreased 40 basis points during fiscal 2019, reflecting BloomNet's lower gross
margin percentage, as well as hourly labor, particularly seasonal labor, and the
growth of our Celebrations Passport free-shipping program, partially offset by
Gourmet Foods & Gift Baskets logistics initiatives, which reduced per order
transportation costs, as well as manufacturing initiatives, including automation
and shifting some production to earlier in the season to better utilize our core
workforce.



Consumer Floral segment - Gross profit increased 19.9% during fiscal 2020, due
to the aforementioned revenue growth and an increase in gross profit percentage
of 20 basis points to 39.4%. The higher gross profit percentage reflects lower
promotional activity throughout the year due to the elimination of the loyalty
points program, instead emphasizing "Passport" to increase purchase frequency.
Gross profit increased 7.4% during fiscal 2019, due to the aforementioned
revenue growth, partially offset by a decrease in gross profit percentage of 50
basis points to 39.2%. The lower gross profit percentage reflects higher product
costs, an increased Celebrations Passport program participation, which has been
driving improved customer loyalty and purchase frequency, and increased
transportation costs.



BloomNet segment - Gross profit increased 4.3% during fiscal 2020, due to the
increase in revenues noted above, partially offset by a decrease in gross profit
percentage of 200 basis points to 48.5%. The lower gross profit percentage was
due to unfavorable wholesale product margins due to the impact of tariffs,
promotional offerings and higher shipping and merchandise costs, as well as
higher rebates (higher florist-to-florist volume) and the aforementioned fee
waivers in April 2020 to assist the florist network during the onset of the
pandemic. Gross profit increased 6.9% during fiscal 2019, due to the increase in
revenues noted above, partially offset by a decrease in gross profit percentage
of 380 basis points to 50.5%. The lower gross profit percentage is due to the
increase in the volume of lower margin florist-to-florist orders, on membership
and transaction fee margins, as a result of an increase in rebates to support
the brand's efforts to gain market share.



Gourmet Foods & Gift Baskets segment - Gross profit increased by 20.0% during
fiscal 2020, due to the increase in revenues noted above, partially offset by a
decrease in gross profit percentage of 40 basis points to 42.5%, mainly due to
the acquisition of Shari's Berries, which carries a lower gross margin than the
rest of the segment, as well as the aforementioned macro-economic headwinds and
incremental COVID-19 costs. Gross profit increased by 7.9% during fiscal 2019,
due to the increase in revenues noted above, as well as increased margins. Gross
profit percentage increased 30 basis points to 42.9% during fiscal 2019, due to
logistics initiatives, which reduced shipping and transportation costs, combined
with strategic pricing initiatives, and improved operational performance at
Cheryl's, partially offset by rising labor costs, and penetration of the
Celebrations Passport program.



Marketing and Sales Expense



                                                 Years Ended
                      June 28,                     June 30,                     July 1,
                        2020         % Change        2019        % Change        2018
                                            (dollars in thousands)

Marketing and sales   $ 363,227           13.6 %   $ 319,636           7.0 %   $ 298,810
Percentage of sales        24.4 %                       25.6 %                      25.9 %




Marketing and sales expense consists primarily of advertising and promotional
expenditures, catalog costs, online portal and search costs, retail store and
fulfillment operations (other than costs included in cost of revenues) and
customer service center expenses, as well as the operating expenses of the
Company's departments engaged in marketing, selling and merchandising
activities.



Marketing and sales expense increased 13.6% during fiscal 2020, primarily due to
increased advertising spend within the Gourmet Foods & Gift Baskets and
1-800-Flowers.com Consumer Floral segments, due to the Company's incremental
marketing efforts designed to accelerate revenue growth and capture market
share, partially offset by operational efficiencies and platform leverage
attributable to the revenue growth. The investment spend was successful in
driving significant enterprise growth, while improving overall operating expense
leverage and reducing enterprise reliance on promotional pricing, thereby
further reinforcing the premium positioning of the Company's portfolio of
brands. As a result, marketing and sales as a percentage of net revenues, during
fiscal 2020 decreased to 24.4% compared with 25.6% in fiscal 2019.



Marketing and sales expense increased 7.0% during fiscal 2019, primarily due to
increased advertising spend within the Consumer Floral and Gourmet Foods & Gift
Baskets segments, associated with the Company's incremental marketing efforts
designed to accelerate revenue growth and capture market share, coupled with an
increase in performance-based bonuses. Increased efficiency around our digital
marketing programs generated strong revenue growth, which in turn, enabled us to
leverage our platform, while automation initiatives in our service centers drove
lower customer service costs. As a result, marketing and sales as a percentage
of net revenues, during fiscal 2019 decreased to 25.6% compared with 25.9% in
fiscal 2018.



During fiscal 2020, the Company added approximately 4.2 million new e-commerce
customers, an increase of 40.5% over the prior year. During fiscal 2019, the
Company added approximately 3.0 million new e-commerce customers, an increase of
10.7% over the prior year. Approximately 51.7% of customers who placed
e-commerce orders during fiscal 2020 were repeat customers compared to
approximately 57.7% in fiscal 2019.



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Technology and Development Expense





                                                        Years Ended
                             June 28,                     June 30,                     July 1,
                               2020         % Change        2019         % Change        2018
                                                   (dollars in thousands)

Technology and development   $  48,698           11.3 %   $  43,758           11.5 %   $ 39,258
Percentage of sales                3.3 %                        3.5 %                       3.4 %




Technology and development expense consists primarily of payroll and operating
expenses of the Company's information technology group, costs associated with
its websites, including hosting, design, content development and maintenance and
support costs related to the Company's order entry, customer service,
fulfillment and database systems.



Technology and development expenses increased by 11.3% during fiscal 2020, as a
result of increased consulting and labor costs, due to higher performance based
bonuses compared to the prior year, increased hosting costs due to higher usage
of cloud storage applications, and higher maintenance and license costs,
including security and platform enhancements.



Technology and development expenses increased by 11.5% during fiscal 2019, as a result of increased license and maintenance costs required to support the Company's technology platform, and higher labor and consulting costs due to annual merit increases and an increase in performance-based bonuses.





During the fiscal years ended June 28, 2020, June 30, 2019 and July 1, 2018, the
Company expended $69.5 million, $65.4 million and $61.2 million, respectively,
on technology and development, of which $20.8 million, $21.6 million and $21.9
million, respectively, has been capitalized.



General and Administrative Expense





                                                        Years Ended
                             June 28,                     June 30,                     July 1,
                               2020         % Change        2018         % Change        2018
                                                   (dollars in thousands)

General and administrative   $  97,394           11.1 %   $  87,654           13.2 %   $ 77,440
Percentage of sales                6.5 %                        7.0 %                       6.7 %




General and administrative expense consists of payroll and other expenses in
support of the Company's executive, finance and accounting, legal, human
resources and other administrative functions, as well as professional fees and
other general corporate expenses.



General and administrative expense increased 11.1% during fiscal 2020, primarily
due to an increase in labor costs primarily related to performance-based
bonuses, higher transaction and legal costs associated with the acquisition of
PersonalizationMall.com, and higher bad debt expense, primarily related to the
impact of COVID-19 on certain corporate, wholesale, and florist accounts,
partially offset by lower health insurance and travel costs.



General and administrative expense increased 13.2% during fiscal 2019, primarily
due to an increase in labor costs related to performance-based bonuses and merit
increases, as well as increased health insurance costs, and the reinstatement of
the Company's 401k match (See   Note 14. in Part IV, Item 15   for details
regarding Employee Retirement Plans).



Depreciation and Amortization





                                                           Years Ended
                                June 28,                    June 30,                     July 1,
                                  2020        % Change        2019         % Change        2018
                                                     (dollars in thousands)

Depreciation and amortization   $  32,513           8.5 %   $  29,965           -7.7 %   $ 32,469
Percentage of sales                   2.2 %                       2.4 %                       2.8 %



Depreciation and amortization expense increased 8.5% during fiscal 2020, primarily as a result of recent short-lived capital expenditures to support the Company's IT infrastructure.

Depreciation and amortization expense decreased 7.7% during fiscal 2019, as certain short-lived assets were fully depreciated/amortized early in fiscal 2019, while the timing of certain longer-term capital projects had been extended into fiscal 2020.





Interest Expense, net



                                                    Years Ended
                         June 28,                      June 30,                     July 1,
                           2020         % Change         2019         % Change        2018
                                               (dollars in thousands)
Interest expense, net   $    2,438          -12.0 %   $    2,769          -23.7 %   $  3,631

Interest expense, net consists primarily of interest expense and amortization of deferred financing costs attributable to the Company's credit facility (See

Note 9. in Part IV, Item 15 for details), net of income earned on the Company's available cash balances.

Interest expense, net decreased 12.0% during fiscal 2020, due to a decline in the outstanding Term Loan balance, and decreasing interest rates on the Company's credit facility, partially offset by lower interest income on available cash balances due to decreasing interest rates.





Interest expense, net decreased 23.7% during fiscal 2019, due to an increase in
interest income, resulting from higher invested cash balances and associated
rates earned on these balances, combined with a declining outstanding Term Loan
balance, partially offset by increasing interest rates on the Company's credit
facility.



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Other income (expense), net



                                                         Years Ended
                              June 28,                    June 30,                     July 1,
                                2020        % Change        2019        % Change        2018
                                                   (dollars in thousands)
Other income (expense), net   $     (84 )      -113.0 %   $     644           6.4 %   $     605

Other income, net for the years ended June 30, 2019 and July 1, 2018 consist primarily of investment earnings on the Company's Non-Qualified Deferred Compensation Plan assets.





Income Taxes



During the fiscal years ended June 28, 2020, June 30, 2019, and July 1, 2018,
the Company recorded income tax expense (benefit) from continuing operations of
$18.8 million, $8.2 million, and ($2.8) million, respectively, resulting in an
effective tax rate of 24.2%, 19.1%, and -7.3%, respectively. The Company's
effective tax rate for fiscal 2020 differed from the U.S. federal statutory rate
of 21% primarily due to state income taxes and nondeductible expenses for
executive compensation, partially offset by various permanent differences and
tax credits, including excess tax benefits from stock-based compensation. The
Company's effective tax rate for fiscal 2019 differed from the U.S. federal
statutory rate of 21% primarily due to the impact of excess tax benefit from
stock-based compensation and various tax credits, partially offset by state
income taxes and non-deductible executive compensation as a result of recent tax
reform from The Tax Cuts and Jobs Act ("Tax Act"), which removed the
performance-based exclusion for determining the deductible limit. The Company's
effective tax rate for fiscal 2018 was impacted by the enactment of the Tax Act
on December 22, 2017 (see   Note 11 in Part IV, Item 15   for details). Although
the Tax Act was enacted on December 22, 2017, since the Company had a July 1
fiscal year-end, the lower corporate income tax rate was phased in, resulting in
a U.S. statutory federal rate of approximately 28% for our fiscal 2018, and 21%
for fiscal 2019. In addition to the impact of the lower transitional rate,
during fiscal 2018, the Company recognized a tax benefit of $12.2 million, or
$0.18 per diluted share, reflecting a revaluation of deferred tax liabilities at
the lower U.S. federal statutory rate of 21%. Adjusted for the benefit of $12.2
million, the Company's effective tax rate would have been 24.8%, reflecting
various tax credits and return to provision adjustments related to the filing of
the Company's fiscal 2017 tax return.



At June 28, 2020, the Company's total federal and state capital loss
carryforwards were $26.9 million, which if not utilized, will expire in fiscal
2022. The Company's foreign net operating loss carryforwards were $3.9 million,
which if not utilized, will begin to expire in fiscal 2034.



Quarterly Results of Operations





The following table provides unaudited quarterly consolidated results of
operations for each quarter of fiscal years 2020 and 2019. The Company believes
this unaudited information has been prepared substantially on the same basis as
the annual audited consolidated financial statements and all necessary
adjustments, consisting of only normal recurring adjustments, have been included
in the amounts stated below to present fairly the Company's results of
operations. The operating results for any quarter are not necessarily indicative
of the operating results for any future period.



                      Jun. 28,      Mar. 29,       Dec 29,      Sep. 29,      Jun. 30,      Mar. 31,       Dec 30,      Sep. 30,
                        2020          2020          2019          2019          2019          2019          2018          2018
                                                         (in thousands, except per share data)
Net revenues:
E-commerce
(telephonic/online)   $ 382,400     $ 231,851       487,084     $ 129,050

$ 217,477 $ 204,361 $ 458,821 $ 117,700 Other

                    35,556        46,925       118,558        58,213   

41,921 44,052 112,495 51,796 Total net revenues 417,956 278,776 605,642 187,263


    259,398       248,413       571,316       169,496
Cost of revenues        248,530       171,324       336,470       111,117       154,164       150,893       316,489       100,956
Gross profit            169,426       107,452       269,172        76,146  

105,234 97,520 254,827 68,540 Operating expenses: Marketing and sales 100,378 78,606 127,404 56,839


     75,855        71,163       119,664        52,954
Technology and
development              14,262        11,900        11,733        10,803        11,062        11,511        10,906        10,279
General and
administrative           33,207        20,031        22,634        21,522  

23,174 22,447 21,603 20,430 Depreciation and amortization

              9,245         7,803         7,830         7,635   

7,125 7,028 7,969 7,843 Total operating expenses

                157,092       118,340       169,601        96,799   

117,216 112,149 160,142 91,506 Operating income (loss)

                   12,334       (10,888 )      99,571       (20,653 )     (11,982 )     (14,629 )      94,685       (22,966 )
Interest (income)
expense, net                711           147           985           595           379           (30 )       1,430           990
Other income
(expense), net            1,630        (2,605 )         975           (84 )

351 1,285 (1,266 ) 274 Income (loss) before income taxes 13,253 (13,640 ) 99,561 (21,332 )

(12,010 ) (13,314 ) 91,989 (23,682 ) Income tax expense (benefit)

                 3,479        (3,983 )      25,409        (6,061 ) 

(3,705 ) (5,073 ) 23,411 (6,416 ) Net income (loss) $ 9,774 $ (9,657 ) $ 74,152 $ (15,271 )

$ (8,305 ) $ (8,241 ) $ 68,578 $ (17,266 )



Basic net income
(loss) per common
share                 $    0.15     $   (0.15 )   $    1.15     $   (0.24 )

$ (0.13 ) $ (0.13 ) $ 1.07 $ (0.27 )



Diluted net income
(loss) per common
share                 $    0.15     $   (0.15 )   $    1.12     $   (0.24 )   $   (0.13 )   $   (0.13 )   $    1.04     $   (0.27 )

Weighted average
shares used in the
calculation of net
income (loss) per
common share:
Basic                    64,283        64,348        64,687        64,503        64,343        64,194        64,209        64,620
Diluted                  66,385        64,348        66,401        64,503        64,343        64,194        66,136        64,620



The Company's quarterly results may experience seasonal fluctuations - see the

Seasonality section in Item 1 for details. Refer above to the Results of Operations section in Item 7 for a discussion of significant events and transactions.





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Liquidity and Capital Resources





Liquidity and borrowings



The Company's principal sources of liquidity are cash on hand, cash flows
generated from operations and borrowings available under the 2019 Credit
Agreement (see   Note 18. in Part IV, Item 15   for details). At June 28, 2020,
the Company had working capital of $198.3 million, including cash and cash
equivalents of $240.5 million, compared to working capital of $175.4 million,
including cash and cash equivalents of $172.9 million at June 30, 2019. As of
June 28, 2020, there were no borrowings outstanding under the Company's
Revolver. Due to the seasonal nature of the Company's business, and its
continued expansion into non-floral products, the Thanksgiving through Christmas
holiday season, which falls within the Company's second fiscal quarter,
historically generated nearly 50% of the Company's annual revenues, and all of
its earnings. However, with the onset of the COVID-19 pandemic, the Company
experienced a significant increase in its revenues and earnings during its
fourth quarter of fiscal 2020. These trends have continued through the first two
months of its fiscal 2021 first quarter. Our customers have increasingly turned
to our brands and our expanded product offerings to help them connect and
express themselves during the recent COVID-19 pandemic and our "everyday"
gifting product line has seen increased volume. While the continuing impacts of
COVID-19 are difficult to predict, the Company expects that its fiscal second
quarter will continue to be its largest in terms of revenues and earnings,
although increases in the Company's "everyday" business have and are expected to
continue to lessen the seasonality of our business. As a result, the Company
expects to generate significant cash from operations during its second quarter,
and then utilize that cash for operating needs during its fiscal third and
fourth quarters, after which time, the Company expects to borrow against its
Revolver to fund pre-holiday manufacturing and inventory purchases. Borrowings
under the Revolver typically peak in November, at which time cash generated from
operations during the Christmas holiday shopping season are expected to enable
the Company to repay working capital borrowings prior to the end of December.



We believe that our sources of funding will be sufficient to meet our
anticipated operating cash needs for at least the next 12 months. However, any
projections of future cash needs and cash flows are subject to substantial
uncertainty. We continually evaluate opportunities to repurchase common stock
and we will, from time to time, consider the acquisition of, or investment in,
complementary businesses, products, services, capital infrastructure, and
technologies, which might affect our liquidity requirements or cause us to
require additional financing.



We have not identified any material liquidity deficiencies as a result of the
COVID-19 pandemic. We will continue to monitor and assess the impact COVID-19
may have on our business and financial results. See   Part I. Item 1A. "Risk
Factors"   and   Part II. Item 7. "Management's Discussion and Analysis of
Financial Condition and Results of Operations"   for further information.



Cash Flows



Net cash provided by operating activities of $139.4 million for the fiscal year
ended June 28, 2020 was primarily attributable to the Company's net income,
adjusted for non-cash charges for depreciation and amortization, stock-based
compensation, and bad debt expense, as well as increases in accounts payable and
accrued expenses as a result of the timing of our seasonal inventory build and
performance-based bonus payments, partially offset by increases in trade
receivables and inventory related to increased sales volumes.



Net cash used in investing activities of $56.4 million was primarily attributable to the acquisition of Shari's Berries for $20.5 million, and capital expenditures of $34.7 million related to the Company's technology initiatives and Gourmet Foods & Gift Baskets segment manufacturing production and warehousing equipment.





Net cash used in financing activities of $15.5 million for the fiscal year ended
June 28, 2020 was primarily due to the acquisition of $10.7 million of treasury
stock and net bank repayments of $5.0 million.



Stock Repurchase Program



The Company has a stock repurchase plan through which purchases can be made from
time to time in the open market and through privately negotiated transactions,
subject to general market conditions. The repurchase program is financed
utilizing available cash. In August 2017, the board of directors increased the
authorization to $30.0 million, and on June 27, 2019, increased it once more to
$30.0 million. The Company repurchased a total of $10.7 million (754,458
shares), $14.8 million (1,230,303 shares) and $12.2 million (1,269,059 shares)
during the fiscal years ended June 28, 2020, June 30, 2019 and July 1, 2018,
respectively, under this program. As of June 28, 2020, $19.3 million remains
authorized under the plan.



Contractual Obligations


At June 28, 2020, the Company's contractual obligations consist of:

? Long-term debt obligations - payments due under the Company's 2019 Credit

Agreement (See Note 9 - Long-Term Debt in Item 15 for details).

? Operating lease obligations - payments due under the Company's long-term

operating leases (See Note 16 - Leases in Item 15 for details).

? Purchase commitments - consisting primarily of inventory and IT related

equipment purchase orders and license agreements made in the ordinary course of


  business - see below for the contractual payments due by period.




                                                            Payments due by period
                                                                (in thousands)
                            Fiscal       Fiscal      Fiscal      Fiscal       Fiscal
                             2021         2022        2023        2024         2025        Thereafter        Total

Purchase commitments       $ 98,860     $ 12,600     $ 4,784     $ 1,171     $       -     $         -     $ 117,415




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Critical Accounting Policies and Estimates





The Company's discussion and analysis of its financial position and results of
operations are based upon the consolidated financial statements of
1-800-FLOWERS.COM, Inc., which have been prepared in accordance with U.S.
generally accepted accounting principles. The preparation of these financial
statements requires management to make estimates and assumptions that affect the
reported amount of assets, liabilities, revenue and expenses, and related
disclosure of contingent assets and liabilities. Management evaluates its
estimates on an ongoing basis, and bases its estimates and judgments on
historical experience and on various other factors that are believed to be
reasonable under the circumstances. Actual results may differ from these
estimates under different assumptions or conditions. We consider accounting
estimates to be critical if both: (i) the nature of the estimate or assumption
is material due to the levels of subjectivity and judgment involved, and (ii)
the impact within a reasonable range of outcomes of the estimate and assumption
is material to the Company's financial condition. Our critical accounting
policies relate to goodwill, other intangible assets and income taxes.
Management of the Company has discussed the selection of critical accounting
policies and the effect of estimates with the audit committee of the Company's
board of directors.



Goodwill



Goodwill represents the excess of the purchase price over the fair value of the
net assets acquired in each business combination, with the carrying value of the
Company's goodwill allocated to its reporting units, in accordance with the
acquisition method of accounting. Goodwill is not amortized, but it is subject
to an annual assessment for impairment, which the Company performs during the
fourth quarter, or more frequently, if events occur or circumstances change such
that it is more likely than not that an impairment may exist. The Company tests
goodwill for impairment at the reporting unit level. The Company identifies its
reporting units by assessing whether the components of its operating segments
constitute businesses for which discrete financial information is available and
management of each reporting unit regularly reviews the operating results of
those components.



In applying the goodwill impairment test, the Company has the option to perform
a qualitative test (also known as "Step 0") or a two-step quantitative test
(consisting of "Step 1" and "Step 2"). Under the Step 0 test, the Company first
assesses qualitative factors to determine whether it is more likely than not
that the fair value of the reporting units is less than its carrying value.
Qualitative factors may include, but are not limited to, economic conditions,
industry and market considerations, cost factors, overall financial performance
of the reporting unit and other entity and reporting unit specific events. If
after assessing these qualitative factors, the Company determines it is
"more-likely-than-not" that the fair value of the reporting unit is less than
the carrying value, then performing the two-step quantitative test is necessary.



The first step ("Step 1") of the two-step quantitative test requires comparison
of the fair value of each of the reporting units to their respective carrying
value. If the carrying value of the reporting unit is less than the fair value,
no impairment exists and the second step ("Step 2") is not performed. If the
carrying value of the reporting unit is higher than the fair value, Step 2 must
be performed to compute the amount of the goodwill impairment, if any. In Step
2, the impairment is computed by comparing the implied fair value of the
reporting unit goodwill with the carrying amount of that goodwill. If the
carrying amount of the reporting unit goodwill exceeds the implied fair value of
that goodwill, an impairment loss is recognized for the excess.



The Company generally estimates the fair value of a reporting unit using an
equal weighting of the income and market approaches. The Company uses industry
accepted valuation models and set criteria that are reviewed and approved by
various levels of management and, in certain instances, the Company engages
third-party valuation specialists. Under the income approach, the Company uses a
discounted cash flow methodology which requires management to make significant
estimates and assumptions related to forecasted revenues, gross profit margins,
operating income margins, working capital cash flow, perpetual growth rates, and
long-term discount rates, among others. For the market approach, the Company
uses the guideline public company method. Under this method the Company utilizes
information from comparable publicly traded companies with similar operating and
investment characteristics as the reporting units, to create valuation multiples
that are applied to the operating performance of the reporting unit being
tested, in order to obtain their respective fair values. The Company also
reconciles the aggregate fair values of its reporting units determined in the
first step (as described above) to its current market capitalization, allowing
for a reasonable control premium.



For further discussion of the methods used and factors considered in our estimates as part of the impairment testing for Goodwill, see Note 2 and

Note 6 in Part IV, Item 15.





Other Intangibles, net



Other intangibles consist of definite-lived intangible assets (such as
investment in licenses, customer lists, and others) and indefinite-lived
intangible assets (such as acquired trade names and trademarks). The cost of
definite-lived intangible assets is amortized to reflect the pattern of economic
benefits consumed, over the estimated periods benefited, ranging from 3 to 16
years, while indefinite-lived intangible assets are not amortized, but are
reviewed for impairment whenever changes in circumstances or events may indicate
that the carrying amounts are not recoverable.



The Company tests indefinite-lived intangible assets for impairment at least
annually, during the fourth quarter, or whenever changes in circumstances or
events may indicate that the carrying amounts are not recoverable. In applying
the impairment test, the Company has the option to perform a qualitative test
(also known as "Step 0") or a quantitative test. Under the Step 0 test, the
Company assesses qualitative factors to determine whether it is more likely than
not that an indefinite-lived intangible asset is impaired. Qualitative factors
may include, but are not limited to economic conditions, industry and market
considerations, cost factors, financial performance, legal and other entity and
asset specific events. If, after assessing these qualitative factors, the
Company determines it is "more-likely-than-not" that the indefinite-lived
intangible asset is impaired, then performing the quantitative test is
necessary. The quantitative impairment test for indefinite-lived intangible
assets encompasses calculating a fair value of an indefinite-lived intangible
asset and comparing the fair value to its carrying value. If the carrying value
exceeds the fair value, impairment is recognized for the difference. To
determine fair value of other indefinite-lived intangible assets, the Company
uses an income approach, the relief-from-royalty method. This method assumes
that, in lieu of ownership, a third party would be willing to pay a royalty in
order to obtain the rights to use the comparable asset. Other indefinite-lived
intangible assets' fair values require significant judgments in determining both
the assets' estimated cash flows as well as the appropriate discount and royalty
rates applied to those cash flows to determine fair value.



For further discussion of the methods used and factors considered in our estimates as part of the impairment testing for other intangibles, see Note 2 and Note 6 in Part IV, Item 15.





Income Taxes



The Company uses the asset and liability method to account for income taxes. The
Company has established deferred tax assets and liabilities for temporary
differences between the financial reporting bases and the income tax bases of
its assets and liabilities at enacted tax rates expected to be in effect when
such assets or liabilities are realized or settled. The Company recognizes as a
deferred tax asset, the tax benefits associated with losses related to
operations. Realization of these deferred tax assets assumes that we will be
able to generate sufficient future taxable income so that these assets will be
realized. The factors that the Company considers in assessing the likelihood of
realization include the forecast of future taxable income and available tax
planning strategies that could be implemented to realize the deferred tax
assets.



The Company recognizes the tax benefit from an uncertain tax position only if it
is more likely than not that the tax position will be sustained on examination
by the taxing authorities based on the technical merits of the position. The tax
benefits recognized in the financial statements on a particular tax position are
measured based on the largest benefit that has a greater than a 50% likelihood
of being realized upon settlement. The amount of unrecognized tax benefits
("UTBs") is adjusted as appropriate for changes in facts and circumstances, such
as significant amendments to existing tax law, new regulations or
interpretations by the taxing authorities, new information obtained during a tax
examination, or resolution of an examination. We recognize both accrued interest
and penalties, where appropriate, related to UTBs in income tax expense.
Assumptions, judgment and the use of estimates are required in determining if
the "more likely than not" standard has been met when developing the provision
for income taxes. For further discussion see   Note 11  , in Part IV, Item 15.



Recently Issued Accounting Pronouncements

See Note 2. in Part IV, Item 15 for details regarding the impact of accounting standards that were recently issued, on our consolidated financial statements.





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