8x8, Inc. announced new 8x8 XCaaS (Experience Communications as a Service) enhancements, including support for video meetings with up to 500 active participants and advanced mobility, to drive organization-wide collaboration for a hybrid workforce. 8x8 XCaaS is built on the 8x8 Experience Communications Platform, a single-vendor cloud technology platform for both employee and customer engagement, which includes fully integrated contact center, voice, video meetings, team chat and embedded APIs. New 8x8 company-wide collaboration features support: Better Video Meetings: More meeting participants: The8x8 Work app easily handles larger video meetings, supporting up to 500 active desktop users in a single meeting, and all with the ability to collaborate and share video, audio and screens. This capability is available for all 8x8 X Series plans that include video meetings without any additional license costs. Leverage existing investments: Expanded access includes more endpoints, allowing attendees to join 8x8 video meetings and share screen content from huddle rooms using legacy SIP devices. This enables organizations to leverage existing hardware investments at a time when demand is impacting deployment of newer technologies. Deeper Integration with 8x8 Voice for Microsoft Teams: Visibility across the organization with 8x8 Presence Sync: The presence status of Teams-based users is updated in real time, and is visible in 8x8 Work and 8x8 Contact Center, facilitating sales, service and support agents to quickly connect and collaborate with Microsoft Teams-enabled experts to resolve issues faster. Integrated business messaging: The 8x8 Voice for Microsoft Teams direct routing solution provides an organization’s hybrid workforce with individual business phone and fax numbers. This enables employees to conveniently send and receive SMS or MMS messages (US and Canada) or faxes (Globally) directly from any Teams native interface to further extend the experience for users. Enhanced Workforce Mobility Share from mobile devices: Mobile participants are able to share content while accessing video meetings via the 8x8 Work Mobile iOS and Android apps. Tap to reply: The 8x8 Work Mobile app allows users to reply inline to new 1:1 and team chat messages directly from their mobile device’s notification section without having to open the app, making it easier to respond to messages. Handoffs with context: Users on the 8x8 Work Mobile app can warm transfer active calls to the desired recipient, and provide pertinent information for added context. Share voicemails with other users: Voicemails can be shared with colleagues in team chat rooms using 8x8 Work Mobile to speed collaboration and issue resolution.