8x8, Inc. announced 8x8 Sales Assist? for retailers. Combining components of 8x8 Contact Center, 8x8 CPaaS, and 8x8 Work, the retail solution provides connected journeys across self- and assisted-service use cases while enabling retailers to improve customer satisfaction.
Reflecting the multichannel shopping experience that is preferred by so many consumers, 8x8 Sales Assist allows retailers' customers to engage through their channel of choice, including web chat, bot, social media, SMS, email, or voice, for faster, easier shopping experiences and more convenient support resolution. Now, with 8x8 Sales Assist, retail organizations can take engagement and customer service to the next level, increasing revenue and satisfaction rates. The solution is designed to: Reduce long call/contact queues; Minimize missed or dropped calls leading to revenue loss; Provide agents with access to up-to-date customer information; Increase first contact resolution rates; Escalate customer support issues to video for faster, more efficient resolution; Retain the best contact center talent, reducing staff churn and recruitment costs; Enable an educated, informed, and connected workforce, all while generating revenue; Leverage targeted outbound engagement for campaigns, promotions, and updates.
The components of 8x8 Sales Assist are delivered through the 8x8 XCaaS? (Experience Communications as a Service?) integrated cloud contact center and unified communications platform, which includes cloud contact center, business phone, video meetings, team chat, and SMS capabilities. 8x8 XCaaS is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide 99.999% uptime SLA across an integrated cloud UCaaS and CCaaS solution.