8x8, Inc. announced that 8x8 XCaaS™ (eXperience Communications as a Service™) is the industry’s first integrated cloud contact center and phone solution to support multinational enterprises with operations in the Philippines. Leveraging patented 8x8 Global Reach™ technology, this expansion eliminates the cost complexity in managing third party gateways, and extends and enhances the range of capabilities available to multinational organizations with global contact center operations, locations, and employees based in the Philippines. Traditionally, multinational companies operating in the Philippines had to rely upon the combination of locally-hosted gateways and VPNs to allow their offices, contact centers, and employees to connect to the Public Switched Telephone Network (PSTN). This created an additional point of failure for connecting employees and customers both inside and outside of the country. 8x8 XCaaS now offers multinational organizations a differentiated, fully compliant, and high-quality service in the Philippines for domestic and international business communications that eliminates the need for costly, complex, and limited function gateway-based solutions, and is financially backed by the industry’s only platform-wide 99.999% SLA across an integrated cloud UCaaS and CCaaS solution. With the addition of the Philippines and Panama, as well as recent expansion into Russia and China, 8x8’s Global Expansion now delivers full inbound and outbound PSTN replacement services to 48 countries and territories. This enables companies to rapidly add enterprise-grade PSTN connectivity, including local direct inward dial (DID) numbers and access to local emergency services. Organizations relying on Microsoft Teams for collaboration, can also utilize the 8x8 Voice for Microsoft Teams direct routing solution and 8x8 Contact Center for Microsoft Teams, which is certified by Microsoft, for users in those countries. Operating a geographically-redundant cloud infrastructure spanning 35 regions worldwide, 8x8 delivers high quality and reliable global connectivity for superior business resilience and data residency adherence. 8x8’s patented Global Reach routing technology delivers the top-level service reliability and assurance guarantees that organizations require for operational success. Highlights include: Multiple levels of redundancy at the infrastructure, platform, data, and geographic layers. Patented Global Reach routing technology provides high availability and superior voice and video quality across the globe. Connectivity with over 40 top-tier PSTN carriers around the world for optimal voice quality, coverage, and redundancy, delivering full PSTN replacement services in 48 countries. 35 redundant, cloud-agnostic regions providing high availability, active-active service delivery and global coverage. Real-time metrics and 24x7 observability with two redundant Network Operations Centers in the U.S. and EU. Transparent, public site providing detailed current status for monitoring the latest network and service conditions. Key third-party CRM and collaboration integrations, including Microsoft Teams, Salesforce, Netsuite, Dynamics 365, and more.